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Text Content

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SelectCompaniesProductsResources
Select Select Companies Products Resources

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 * Topics
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 * Gartner Magic Quadrant for IT Service Support Management Tools
 * How EV Increases Sales - Data sheet
 * Grow Your Business by Building Customer Trust
 * Understanding and Mitigating DNS DDoS Attacks
 * Five Ways To Prepare Your Infrastructure For Disaster


GARTNER MAGIC QUADRANT FOR IT SERVICE SUPPORT MANAGEMENT TOOLS

This Gartner report reviews 14 vendors of IT Service Support Management (ITSSM)
tools.

LEARN MORE


HOW EV INCREASES SALES - DATA SHEET

Attract more customers to your site and give them the confidence to complete
their transactions online.

LEARN MORE


GROW YOUR BUSINESS BY BUILDING CUSTOMER TRUST

Now more than ever before, small businesses need to implement strategies that
build and improve consumer trust.

LEARN MORE


UNDERSTANDING AND MITIGATING DNS DDOS ATTACKS

A DDoS Attack or distributed denial of service attack can happen to any online
entity, at any time.

LEARN MORE


FIVE WAYS TO PREPARE YOUR INFRASTRUCTURE FOR DISASTER

Fewer than 1 in 6 small business have a disaster contingency plan and yet 57% of
desktop users will abandon a site after waiting just 3 seconds for a webpage to
load.

LEARN MORE


RESEARCH FOCUS

 * Search for the latest products in your specific industry
 * Learn about the latest industry trends and practices

Your Industry Aerospace & AviationAgriculture & MiningBusiness ServicesComputers
& ElectronicsConstruction & Real EstateEducationEnergy, Raw Materials &
UtilitiesFinanceFood & BeverageGovernmentHealthcare, Pharmaceuticals and
BiotechIndustryInsuranceLegalManufacturingMarketing, Advertising & Public
RelationsMedia, Entertainment & PublishingNon-ProfitRetailSoftware, Internet &
TechnologyTelecommunicationsTransportationTravel, Hotel, Restaurant &
RecreationWholesale & Distribution


LEADING TOPICS

 * Learn about the latest product, services, and industry trends available in
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Select Category... Accounts PayableAccounts ReceivableActive DirectoryAffiliate
Marketing ProgramsAnimated Video DemonstrationApplication Performance
ManagementApplication SecurityAuto DialerAutomation
ManagementBackupBenefitsBIBig DataBilling and InvoicingBookkeepingBusiness
ContinuityBusiness IntelligenceBusiness ITBusiness ManagementBusiness
Performance ManagementBusiness Phone SystemsBusiness PlanBusiness Process
Management Call CenterCall Center ManagementChannel Management CloudCloud
communicationsCloud SecurityCloud Video ConferencingCloud-based
NetworkingCollaborationContact CenterContainer PlatformContainers and Cloud
NativeContent Delivery NetworkContent Marketing AgenciesContract
ManagementCRMCustomer Communications ManagementCustomer EngagementCustomer
ExperienceCustomer ManagementCustomer Servicecustomer supportCybersecurityData
CenterData Protection Management Data ScienceData SecurityData systemData
WarehouseDatabase ManagementDemand PlanningDesktops, Notebooks & Operating
SystemsDevOpsDigital AutomationDigital Business AutomationDigital
TransformationDigital WorkforceDigital WorkplaceDigital WorkspaceDisaster
RecoveryDocument ManagementDocument ManagementE-SignatureeCommerceEducational
TechnologyEmail MarketingEmail SecurityEmployee EngagementEncryptionEndpoint
SecurityEnterprise ApplicationEnterprise Content ManagementEnterprise Mobility
Management (EMM)Enterprise SoftwareEntertainment ServicesERPEvent Marketing
Export financeField Service Management Finance & Data ManagementFinancial
ManagementFinancial ReportingFinancial Risk ManagementFinancial
ServicesFinTechFixed Asset ManagementFlash StorageGeneral ManagementGISGreen
ITHealth ITHealthcareHealthcare TechnologyHR TechnologyHyperconvergenceIdentity
ManagementIndustry SurveyInfluencer MarketingInside SalesInsurance
PolicyInternet Of Things (IoT)Inventory Controlinventory management softwareITIT
HelpdeskIT InfrastructureIT Infrastructure and ManagementIT ManagementIT
Operations ManagementIT Security & ComplianceIT service managementIT TrendsLead
GenerationLead NurturingLearning and DevelopmentLearning Management System
(LMS)Lease AccountingLocation Based MarketingLogistics ManagementLoyalty
Management Market ResearchMarketing Account IntelligenceMarketing
AnalysisMarketing DispruptionMarketing TechnologyMicro SegmentationMobile &
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TechnologyOnline CRMOpen SourceOutsourcingPayrollPayroll ManagementPhysical
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ManagementRansomwareRecruitingRemote ManagementRetargetingRisk managementSales
Coaching Sales EnablementSales ForecastingSales OperationsSandboxSAPSearch
Engine Marketing (SEM)SecuritySIEM (Security Information and Event
Management)Small Business CRMSmall Business eCommerceSmall Business Loyalty
ProgramsSMB TechnologySMM (Social Media Marketing)Social Media
ManagementSoftware and Web DevelopmentSoftware Defined-NetworkingSoftware
DevelopmentSoftware ManagementSolutions SecuritySSLStatistical
AnalysisStorageStorageSurveyTalent ManagementThreat DetectionTime series
databaseUnified CommunicationsUnified CommunicationsUser ExperienceVendor
ManagementVirtualizationVoIPWeb ConferencingWeb Content Management Wireless
NetworkingWorkload Automation


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TRENDING STORIES


FIVE STEPS FOR IMPROVING THE CUSTOMER SERVICE EXPERIENCE

The way in which consumers communicate is evolving; they are rapidly adopting
communities, web self-service and social media for both personal and business
interactions. Customer support organizations must adapt their strategies in
order to provide effective online tools to engage with the customer on the
customer's terms. Follow the five steps detailed in this white paper in order to
enhance the customer experience, and ultimately, customer loyalty and retention.

read more


MOBILE APPS IN THE ENTERPRISE: POTENTIALS AND PITFALLS

With more mobile workers using personal smartphones and tablets to conduct
business, 2011 is being heralded as the year of mobile apps in the enterprise.
Today's corporate IT departments are faced with a multitude of questions.
Yet,the benefits of mobile apps initiatives will far outweigh the challenges of
getting them into the enterprise, in the form of increased work productivity and
customer response, analysts say.

read more


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