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ENHANCING CUSTOMER SATISFACTION THROUGH PERSONALISATION, 
DIGITISATION AND CHANNEL INTEGRATION

21 - 23 March 2023 (SGT) | Free CX Network Online Event
Sponsorship Opportunities
Register Now
 * Home
 * Our Speakers
 * Our Agenda
   Day One | 21 Mar | Tuesday SGT Day Two | 22 Mar | Wednesday SGT Day Three |
   23 Mar | Thursday SGT
 * Sponsorship Opportunities
   2023 Event Guide Our Partners
 * 2022 Attendee List
 * Related Events
   Voice of Customer APAC 2023 Customer Contact Week NZ 2023 CXN Live: Future CX
   & Contact Center Trends & Technology APAC

#CXAllAccess



FEATURED SPEAKERS

Nicola Clement

Former General Manager Omni Experience

Myer

Rania Wannous

Chief Customer Officer

New South Wales Telco Authority

Norhayati Nordin

Vice President

BSN Malaysia

Hassan Karim

Head of Strategy, APAC

Zurich Insurance

Doreen Chee

Digital Engagement Head, Digital Channels

Citi

Allison Wahl

Senior Product Manager - User Support Experience

Canva

Gordon Chu

Digital Manager of Conversational Platforms

Cathay Pacific

Olga Quiros

Director, Global Customer Operations

Expedia Group

Malcolm Koh

Director, CX Practice

Zendesk

Edmund Lim

Director, Digital Sales APAC

NICE

Joey Tan

Head of Customer Experience

GXS Bank

Alain Mowad

Director, Product Marketing

Talkdesk

Andrew Antal

Head of Marketing APAC

Talkdesk

 1. 
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View All Speakers


LEVERAGING CUSTOMER RETENTION STRATEGIES TO EXCEED CUSTOMER EXPECTATIONS


ENHANCING CX IS A MISSION-CRITICAL MANDATE FOR MODERN BUSINESSES.

CX HAS CLEARLY BECOME KEY TO BUSINESS COMPETITIVENESS AND WILL IMMINENTLY
OVERTAKE PRICE AND PRODUCT AS THE KEY BRAND DIFFERENTIATOR.

77 PER CENT OF ASIA PACIFIC (APAC) BUSINESSES EXPERIENCED A SURGE IN NEW
CUSTOMERS THROUGH DIGITAL CHANNELS OVER THE PAST 18 MONTHS.

THIS DEMAND FOR DIGITAL INTERACTIONS CONTINUES TO ACCELERATE ACROSS THE REGION.
HOWEVER, LESS THAN ONE IN FIVE CONSUMERS ENCOUNTER CX THAT EXCEEDS EXPECTATIONS.
IN FACT, 71 PER CENT WOULD SWITCH TO A COMPETITOR AFTER JUST ONE BAD CUSTOMER
SERVICE EXPERIENCE.

FORTUNATELY, APAC BUSINESSES RECOGNISE THE URGENCY TO ADVANCE THEIR CX AND ARE
SET TO OUTSTRIP OTHER GLOBAL REGIONS IN CX INVESTMENT THIS YEAR.

WITH THAT IN MIND ALL ACCESS CX APAC 2023 WILL LOOK TO DISCUSS KEY AREAS
INCLUDING:
 * BALANCING CUSTOMER EMPATHY, EXPECTATIONS, AND ANALYTICS FOR A SEAMLESS
   CUSTOMER JOURNEY
 * PROVIDING A CONSISTENT EXPERIENCE ACROSS CHANNELS, ALLOWING CUSTOMERS TO
   SWITCH SEAMLESSLY FROM ONE CHANNEL TO ANOTHER)
 * UTILIZING DATA ANALYTICS TO GET A COMPLETE PICTURE OF CUSTOMER BEHAVIOUR
 * IMPLEMENTING CUSTOMER RETENTION STRATEGIES

WE LOOK FORWARD TO WELCOMING YOU TO THE ONLINE DISCUSSION IN MARCH 2023!




OUR SPONSORS AND PARTNERS

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Media Partners



Media Partners


CONTENT HUB


2023 EVENT GUIDE

CX Network's CX APAC online event returns with new case studies, insight and
best practice. In this document get an overview of our previous event and why
you should get involved this year

DOWNLOAD


2022 ATTENDEE LIST

Find out who attended the event and what you have missed out

DOWNLOAD


CX TRENDS 2023: THE RISE OF IMMERSIVE EXPERIENCES

Discover how conversational AI can be used to empower your customers in 2023

DOWNLOAD

WHO SHOULD ATTEND?

CX NETWORK'S ALL ACCESS IS DESIGNED TO OFFER INSIGHT AND INSPIRATION TO
SENIOR CX DECISION MAKERS INCLUDING HEADS OF:

Customer Success



Customer Satisfaction



Experience Design



Voice of the Customer



Customer Experience



Customer Insights and Analytics



Customer Loyalty



Contact Centre



REGISTER FOR FREE


CX NETWORK ONLINE EVENTS | WHO ATTENDS OUR EVENTS



CX NETWORK'S ALL ACCESS | HOW IT WORKS 

Step 1: Register
Click on any of the register buttons on this page. Enter your information and
secure your place



Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch
with colleagues



Step 2: Confirmation email
This will be dispatched upon registration and will contain login information





Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our
industry-leading speakers



REGISTER FOR FREE
GET INVOLVED WITH CX NETWORK


FOR MORE INFORMATION ON HOW CX NETWORK LIVE: CX APAC ONLINE IS UNIQUELY PLACED
TO HELP YOU SHAPE AND DELIVER YOUR MESSAGE TO A TARGETED AUDIENCE CONTACT US
NOW!

TILAK ANTONY
SALES DIRECTOR
CX NETWORK

TILAK.ANTONY@IQPC.COM 


MEDIA PARTNERSHIP

Position your publication/Association front and centre of the most senior
thought leaders and decision-makers within the CX industry, please get in touch
with us :

Rani Kuppusamy
Digital Marketing Director
CX Network


rani.kuppusamy@iqpc.com







IN PARTNERSHIP WITH :




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©2023 IQPC. All rights reserved.




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