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https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On September 17 via manual from US — Scanned from CA
Submission: On September 17 via manual from US — Scanned from CA
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ESIGNATURE
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* 4,569 Topics
* 13,676 Replies
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4569 Topics
Recently Active
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Lindsay.RothfeldDocusign Employee
published in eSignature
What kind of template do you need help building?
Are you struggling to build a template or unsure where to begin? Community
member and Docusign expert @sofian_solusign is leading another workshop on
Wednesday, September 4th at 9am PT. Last workshop, he demonstrated the building
of a Non Disclosure Agreement. Register to attend next week’s session and tell
us what type of template you’re looking to build. Register here. And if there
are other topics you’d like covered in an Ask the Expert session, let us know in
the comments 👇
1320
20 days ago
M
MarthageNewcomer
asked in eSignature
esignature
How do I send an envelope to 3 attorneys who can sign the agreement but also
send it to their clients for signature in a specified signature box?
00
M
1 hour ago
A
AKSagaTreasurerNewcomer
asked in eSignature
What to do when a signature appears sideways?
We are trying to complete a regulatory filing, and one of the signatures (that
was drawn) appears sideways on the page. It was rejected by the agency as such.
We have tried voiding the signatures and starting over, but it is always the
same. He is using a laptop computer.
01
N
1 hour ago
G
GKUGELObserver
asked in eSignature
DocuSign recepient needs to attach signed documents
One of our customers is a Dept. Admin sends a document for many staff members to
sign and wants all of them to reattach the document to return to Dept. Admin.
She states her account won’t allow her to allow them to re-attached sign
document. Thanks
01
N
1 hour ago
M
MalhawkNewcomer
asked in eSignature
changing email address after sending envelope.
I sent an envelope and one of the recipients email address was incorrect. The
other recipient had already signed. Can I change that email address on the app?
05
H
1 hour ago
M
MaridaviNewcomer
asked in eSignature
Error message prevents from signing
I keep on getting this error message. I have went on every browser and
stillunable to sign.
01
C
1 hour ago
B
BayAreaUser
asked in eSignature
FDA Electronic Submissions
I receive reports (in pdf format) from vendors that were esigned via DocuSign. I
am unable to submit these pdf reports to FDA electronically, since the pdfs are
considered protected files (security settings or password protection cannot be
activated). As a DocuSign user (I have both Part 11 and non-regulated accounts),
is there a way that I can remove these protections from the pdfs, while
retaining the signatures within the report? A colleague commented that the
person who initiates a workflow, can remove the security settings from the
DocuSign document, however I can’t find this feature in my DocuSign account.
Appreciate any help. Thanks.
00
B
1 hour ago
W
welltherapysfNewcomer
asked in eSignature
Can I extend my trial?
Hi everyone, I started a trial a few months ago and didn’t have time to try it
out. Anyone know if there’s a way to extend, or start a new trial? Thanks!
00
W
2 hours ago
L
LetNewcomer
asked in eSignature
cancel subscription
cancel subscription
00
L
2 hours ago
S
sammy_rabieiNew Voice
asked in eSignature
Anchor string not being detected if string is added to the PDF dynamically
I am generating a PDF that prints values into text fields on the PDF. One of the
values that prints is being used as an anchor string for a required signature.
The string is as follows: /required_buyer_signature/ I then flatten the PDF and
send it to docusign to obtain signatures. However, docusign is unable to detect
the anchor string. When I open the pdf that is generated in adobe reader and use
adobe’s search functionality to search for “/required_buyer_signature/”, it’s
able to find the string (see screenshot below). Is there any reason why docusign
is not able to detect the anchor string? NOTE: when i change the anchor string
to something that is on the PDF document itself (e.g. “By signing below”),
meaning the value is not dynamically generated, then docusign is able to find
the anchor string and places the signature tab over that string. So I’ve
narrowed the issue down to docusign not detecting dynamically generated values
that print inside a PDF text box, but I assumed flatteni
08
S
2 hours ago
S
soiduduNewcomer
asked in eSignature
Can't verify with ID Now
My passport is from Vietnam. And I can’t verify with ID NOW to complete
Docusign. How to solve that?
02
S
2 hours ago
P
PaulineNewcomer
asked in eSignature
Use Powerform issue: This envelope cannot be sent because it was already
digitally signed, and is not in a valid state to resend.
Hello, I have an error message when I use a Powerform I created, same when
making a copy and trying to use it. Once I go to template > select the powerform
and click “USE”, I then fill-in the recipients info and click to send. The page
refreshes with the red error message: “This envelope cannot be sent because it
was already digitally signed, and is not in a valid state to resend.” Note: I
don’t have this error message when I use the Powerform link. The documents part
of the template/powerform does not contain any signature yet it’s docx documents
with anchor tags placed on the template. Support is not able to help apart of
telling me to recreate it which does not fix... Thank you,
05
N
2 hours ago
Tara_OLSNewcomer
asked in eSignature
Bulk Send Possibility
Hi Docusign Community, I am new to Docusign and I have one quick question. I am
planning to send a handbook to all staff within my organisation which they will
all need to read and do an e-signature for it. Is there an easy way to bulk send
the template document to multiple people/contacts at one time? Can I import a
contact list or something like this? Thank you Tara_OLS
05
C
3 hours ago
V
vmuthuNewcomer
asked in eSignature
Connect a Demo Docusign Org to multiple Salesforce sandboxes
Is it possible to connect a demo docusign (esignature/docugen) org to multiple
Salesforce sandboxes for testing purposes?
05
C
3 hours ago
A
aamaralbackNewcomer
asked in eSignature
This document is for demonstration purpose only.
I created a Powerform and is seems to be working but myself and the signers keep
getting an email with Subject: ***Test Document***Reminder: Please DocuSign:
Dissertation Manuscript Signature Page Email first line: This document is for
demonstration purpose only. Can anyone tell me how to fix this?
011
C
3 hours ago
D
dwasylkiwNewcomer
asked in eSignature
How can I activate or turn on "+ sign" links in a Adobe PDF wire transfer
document?
How can I activate or turn on "+ sign" links in a Adobe PDF wire transfer
document?
01
C
3 hours ago
D
Daarnold22Newcomer
asked in eSignature
Can't access my account
I just opened a free account in order to send this message. I have another
account under an email that is no longer active and I wish to cancel that
account. I was just charged $255 and would like a refund. How do I go about
doing that?
01
3 hours ago
K
krjensenNewcomer
asked in eSignature
Can't see transferred envelopes
I am an admin, so can transfer envelopes. I did this for a user and she cannot
find them. So I tested by transferring an envelope from a user to me, and I
cannot find it either. Anyone have an idea on this? I have verified filters so
that it isn’t it.
03
D
4 hours ago
B
BCrary38Newcomer
asked in eSignature
Service Agreement Template
Hello! I am very new to DocuSign, and have successfully created my first
template for a very simple release form. I am currently working on a more
complex form (our primary use for DocuSign). This is a multi-page document; page
one is very simple customer data such as name, address, account number, contract
effective date etc. The second page that outlines the actual service specs is
where I am struggling. Previously the document was set up as a fillable PDF
document with drop downs & radio buttons to make selections, input quantity,
dollar amount/rates, and auto sum the rates etc. Hoping to be able to set the
document up as close to how it was in Acrobat, additionally, is there a way to
lock fields from being moved by the team member pre-filling the document prior
to sending to the customer?
00
B
4 hours ago
A
Abbas KhanNewcomer
asked in eSignature
Disable Shared Access
Hello, Is it possible to disable “Manage Shared Access” button for all or
specific users? If not, then is it possible to enable notifications with Shared
Access? For example, as an admin if I give user A Shared Access to user B’s
envelopes, I want that both users should receive notifications of this change.
Thanks!
03
C
4 hours ago
P
Pawel RadwanskiNewcomer
asked in eSignature
Docuements dissapearing
hi guys, we have some issues with documents sent for sign offs and they
disappear from signers view. Like they are telling me they see no docs I sent.
Did someone observe the same? Or know how to deal with it?
08
D
5 hours ago
T
Tanya P.Newcomer
asked in eSignature
Needs permission to download
Hello. All of a sudden when I try to download completed signed documents out of
docusign- I am unable to download and save them to my desktop as it says “needs
permission to download”. Please help! How do I fix this!
06
T
5 hours ago
J
Julie PNewcomer
asked in eSignature
How to copy a template in test to production
I created a new template in test. It’s been tested and is ready to be copied to
our production environment. I can’t find any instructions on how to do this. I’m
hoping someone can point me in the right direction. Thank you!
05
L
6 hours ago
G
gretchenhsNewcomer
asked in eSignature
Client able to email the sender
We went live recently with DocuSign using a template. It’s in pilot currently
and we found that the clients are able to reply to the email they are getting
with the link to fill the form out. This is not supposed to happen, we have
their emails hidden for a reason. We cannot have the clients emailing these
people directly. We just want them to the fill the form out and not be able to
do anything else. Did I miss a checkmark or something? Please advise. Thank you!
08
G
7 hours ago
G
GodsmarkNewcomer
asked in eSignature
Old email receiving code for login
Hi, I recently merged with another company, got a new email and after a year
shut down the old address. When I login to Docusign to retrieve old documents
the verification code is being sent to the old email which is now inoperative.
Is there a way of accessing my account and changing the email address?
00
G
10 hours ago
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