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CHALLENGING THE LOYALTY PARADIGM: WITH INDUSTRY VETERAN MIKE RIBERO

 

This exclusive interview and event is for anyone who wants to be
customer-obsessed and learn why customer engagement, before, during, and after a
purchase, is actually the new "loyalty" strategy moving forward. Whether you're
a CMO, Chief Customer Officer, or tasked with building and executing any part of
your brand's customer engagement strategy, we promise you'll pick up a thing or
two from loyalty legend, Mike Ribero.

Mike has over 35 years of experience building out customer engagement strategies
across airlines, hospitality, and even created the wildly popular Hilton Honors
program, one of the most successful customer engagement stories to date. He was
instrumental in the Starwood Preferred Guest Program, now a part of Marriott
Bonvoy, and was involved in Best Buy’s rewards program, E*TRADE’s first loyalty
program, and similar initiatives in the insurance, retail, and DTC sectors.

Mike is currently the CEO of REACH and will share his vision for what customer
engagement really needs to be successful today and in the future, all based on
his amazing experience helping shape some of the most successful programs ever
launched. Bring your questions to this exclusive event.

 

“It comes down to a very simple question that we asked brands, and that is, why
would you build a platform and a strategy around simply incentivizing and
rewarding purchases when there's so much more a consumer can do today that can
add value to your brand?”

 

 



 




SPEAKERS

Michael Ribero
Chief Executive Officer at REACH
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Richard Jones
CMO, Cheetah Digital
VIEW MORE
Michael Ribero
Richard Jones
Webinar


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