community.docusign.com
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https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On October 29 via api from US — Scanned from DE
Submission: On October 29 via api from US — Scanned from DE
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</form>Text Content
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ESIGNATURE
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4886 Topics
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Newest First
C
cmc073New Voice
asked in eSignature
Adding email hyperlink to documents
Hi, I am trying to add an email address in my document and would like it to act
as a hyperlink to email, is this function available? I know how to add a
hyperlink to a site in the document, and added an email address the same way
using #HREF, but this does not work for email. Should I be using something
different to indicate email? Thank you
0
228
C
26 minutes ago
D
David HinmanNewcomer
asked in eSignature
Prepopulate signatures so my manager doesn't have to sign so many
I'm wondering if it's possible to have my manager’s signature pre-populated into
Docusign that I can just add into our contracts so she doesn't have to do it one
by one every time a vendor confirms. Is that possible?
0
10
D
1 hour ago
D
danmaxNewcomer
asked in eSignature
Include Standard Documents in Envelope Template
I am creating a template for our Service Agreement that requires a signature. We
have 2 additional standard documents (FAQ and T&C) that we wish to include with
every agreement, these do not require signatures or any input other than simply
viewing them. Is there a way to apply the template in a way that the user only
has to upload the Service Agreement and the other 2 standard documents are
automatically attached? Or do they need to manually attach these documents each
time?
0
40
D
4 hours ago
A
akabNewcomer
asked in eSignature
Bulk send
When sending out bulk letters that require signatures is it possible that a
blank field can be populated with the receivers name automatically? If not is
there some alternate option, we have over 300 letters to send out to separate
companies that require e signatures and we would like the name field to be
populated with their individual names - any help is appreciated
0
112
A
6 hours ago
T
ThomasDNewcomer
asked in eSignature
Account susceptible to overages - No support possible starting next month!
I am signed up for an unlimited account. I pay hundreds each year for an
unlimited account and my office manager is a user on my account. She has started
getting emails from shelby.***@docusign.com notifying her that our account is
susceptible to overage fees or on track to. Responding to those emails gets no
response. Attempts to email support@docusign get an autoresponse “This is an
unmonitored mailbox. To contact DocuSign Support please visit
support.docusign.com/contactSupport.” Chat tells me to visit
support.docusign.com Support.docusign.com requires that I log in. Login attempts
get the response “Unable to log in.” I found a phone number via google luckily.
But the greeting on the number tells me that next month the number will no
longer work. So to recap--- Email from ***.***@docusign about potential billing
issue. No phone support, no email support, no chat support, and can not log into
the support.docusign.com site. What exactly am I supposed to do when I spend
hundreds for an
0
163
T
7 hours ago
mshealyTroubleshooter
asked in eSignature
esignature-Jump to signature on a document
Is there a setting that will allow you to jump to the signature when you click
start without reviewing the entire document. Customer is asking.
1
192
7 hours ago
T
tjcrmNewcomer
asked in eSignature
Powerform waiting on a user who is no longer employed... best practice?
We had a user who was part of a powerform workflow, but is no longer employed.
There are several envelopes waiting on that user to sign before moving on to the
next user in the flow. Do these need to be restarted from scratch? Or can I
reassign?
0
52
T
7 hours ago
A
Anne-LaureNewcomer
asked in eSignature
Stamps issue
Hello, i’m an new docusign administrator and I need help about the stamps. My
ex- coworker was the administrator and put all the stamps that the users need on
a “library” and the permissions is to “everyone” (as seen on the screenshot) But
one of my users don’t see the stamps when she try to apply one. Thank you by
advance for the help that you could provide to me. (Sorry for my english, I’m
french ^^) Anne-Laure
0
82
A
7 hours ago
R
RobertsBNewcomer
asked in eSignature
Approver workflow doc \ supplemental doc
Hi, I am new to DocuSign and in need of some guidance. We received a request to
include a “signer page” within the document that needs to be signed. Where the
final signatories can see whom has reviewed\signed off on this document but has
may or not be required to sign the actual document. Any help would be
appreciated. Thanks, Bryan
0
82
R
7 hours ago
R
rgoozhNewcomer
asked in eSignature
Help Using a Template
I am unable to use my templates. First I click on ‘Upload’ and from the dropdown
menu ‘Use a template’, then I select the template I want to use, I click ‘Add
Selected’, it spins for several seconds as if it is uploading, a green message
comes on the screen indicating ‘Template successfully added’. But, the template
is not there and I can’t move forward to send it out. Can someone help?
0
42
R
7 hours ago
E
EwingWorksNewcomer
asked in eSignature
How to Change a field label name?
Either I don’t understand the directions, or the thing I want to do is not
clearly asked for. What I want to do when I put a Signer Field like the “text”
field, but I want the field to be labeled instead of text, saying, “ loan
number,” so that it is clear to the signer what info is needed in that field. I
have tooltips, but instead of “text,” what is to be entered in that particular
field?
0
72
E
7 hours ago
D
DagmarNewcomer
asked in eSignature
How to use checkboxes for several receipients
I do have the problem that in the last document we had several points asking the
(more than 10) receipients to check with yes, no, abstention.They did but as
there was only inserted one checkbox for yes and so on, I can’t see if all “put
their cross” into it or if there are missing people. As well I can’t figure out
who gave which answer as the finished document shows all X overlapping without
any possibility to count or verify them.I am a beginner and need to solve this
problem immediately. Customer support didn’t solve my question until now, didn’t
call me back and needs one day to answer each time - just not sufficient
unfortunately. Please help.
0
52
D
7 hours ago
H
H.MNewcomer
asked in eSignature
add Security Level: Email, SMS Authentication
Hi There, can any one help me here, i need to set up Security Level: Email, SMS
Authentication whenever Recipient get the DocuSign from sender. they will get
the 2MFA SMS On the mobile or email to open the sender Docusign where i can find
this setting in My admin portal as i only get “ ID VERFICATION “ Thanks
0
562
H
7 hours ago
T
trmaNewcomer
asked in eSignature
I need to access a document I signed 3 years ago, but the link has already
expired.
I tried the 'Send me a copy' feature, but it's also not working. The Alternate
Signing Method using a security code says the document has been removed. How can
I get a copy?
0
212
T
7 hours ago
S
StevePObserver
asked in eSignature
One envelope - Two signatures (in-person)
Hello, I work for a non-profit organization who provide social housing. We
recently adopted DocuSign, and I’m unable to workout the best workflow for our
scenario.Our housing assistants will meet a prospective tenant at a property,
and if they are happy, we require they sign various agreements, which I have now
created in DocuSign. My struggle here is that we cannot rely on the tenant to
bring any type of signing equipment (mobile or laptop), so is there a scenario
where the envelope can be sent to the assistant, and have the tenant and
assistant sign the document on his/her company device, which has mobile
broadband etc?
0
122
S
7 hours ago
ClovisNewcomer
asked in eSignature
How to retrieve a copy of a document that I signed electronically and did not
have a copy and the link has expired
I am a tenant and the realtor sent me my lease to sign. After signing, he did
not send me my own copy after he has verified it. He did not send me a copy and
I did not download the document I signed. The link has expired. Is there any
means by which I can have a copy of what I signed?
1
20037
7 hours ago
D
David RothNewcomer
asked in eSignature
When I select Log in. I get a message that states: An Error has Occurred Make
Sure Your Connection is Stable
When I select Log in. I get a message that states: “An Error has Occurred Make
Sure Your Connection is Stable”
0
2519
D
7 hours ago
K
KuukiNewcomer
asked in eSignature
SMS Authentication
I already change my contact number but in SMS Authentication my old number still
appear. The bank says I have to call docusign for this matter.
0
50
K
7 hours ago
S
ShararehNewcomer
asked in eSignature
Different questions about the DocuSign application
Hello, We, as a German company, would like to apply DocuSign to sign our company
contracts digitally. Regarding the DocuSign application, we have the following
questions and would appreciate your support: In order to sign a document with
the advanced form of DocuSign, what can be used as a factor for two-step
authentication? Is it possible to sign a single document with all three forms of
DocuSign? How can we provide effective support in supplier qualification, e.g.,
with documents? How can we utilize DocuSign for the creation of an overview of
outstanding signatures with external partners? Does DocuSign facilitate the
signature of the PSMF by multiple persons? Does DocuSign facilitate the
signature of the RMP (signature) by one person? How does DocuSign ensure that
the servers on which data generated from the digital signature process is
stored, and on which documents set for the purpose of digital signatures are
stored, are located in Germany? Thank you for your assistance!
0
313
S
7 hours ago
K
keith fNewcomer
asked in eSignature
changing email for a client
put in wrong email address for a client for esign - how do i change the address
?
0
4186
K
8 hours ago
L
LMH19867Newcomer
asked in eSignature
ID Verification and Liveness - Disclosure
Hello - When using the ID Verification and Liveness feature what do you in
include in your disclosure for consent and ensure the use is in compliance with
applicant?
0
92
L
8 hours ago
J
JneuhausserNewcomer
asked in eSignature
Multiple Custody Transfer Rules
Can docusign handle the below? If so, which custody transfer rule would be
invoked? We have a user that has multiple groups. There are multiple transfer
rules in place. One rule for each individual group. When the user who has both
groups sends an envelope, which custody transfer would apply?
1
91
J
8 hours ago
R
Ra208950Newcomer
asked in eSignature
docusign not resending my expired document
I’m having issues sending a new link for a contract I signed a week ago ,
whenever I do it never sends me it and whenever I enter the security code for
the document in access documents it gives me an error I checked my spam why
every folder but I never receive the link
0
62
R
9 hours ago
L
LADYRNewcomer
asked in eSignature
Need to resign document sent to me
The document I need to sign only took first name, and I can not get it to take a
different signature. They have resent document to me but still will not take new
signature. I need to get this document signed for important surgery. I have
looked at video no results, two of us are working on this but are not getting
anywhere. Please need help putting in new signature on document. Thank you so
much! LadyR
0
294
L
9 hours ago
L
lindalaveckNewcomer
posted in eSignature
pfishing expedition
Today I received three emails from three different originators that said I had a
document ready to sign and it uses this Docusign website/logo for it’s
identification. I have not clicked on any of the three emails, but instead came
to the website directly to see if there were anything awaiting my signature.
There is nothing new here for me to sign. i just wanted to pass this on and hope
the docusign security is aware of this current pfishing expedition, and to see
if they want any of the email data to investigate?
1
81
L
9 hours ago
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