www.asurion.com Open in urlscan Pro
18.164.124.102  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Skip to main content
Claims

Claims

Claims

Navigate to...

 * Overview
 * AT&T Protect Advantage
 * AT&T HomeTech Protection
 * Claims
 * Tech support

Sign in


 * Overview
 * AT&T Protect Advantage
 * AT&T HomeTech Protection
 * Claims
 * Tech support

Sign in


START, RESUME, OR TRACK YOUR AT&T CLAIM

ENGLISH : ESPAÑOL

Get started

Have an AT&T HomeTech Protection plan? Start a home tech claim.


HOW OUR CLAIMS PROCESS WORKS


TELL US WHAT’S WRONG

We'll ask you a few questions to find out whether we’ll need to fix or replace
your phone. Start a claim


CHOOSE AN OPTION

Based on what’s wrong with your device, we'll provide a few options for your
repair or replacement.


TRACK YOUR CLAIM

You’ll receive your repaired or replacement device as soon as the next
day.1Track a claim


SET UP YOUR DEVICE

Once you get your device, our experts will help make sure everything works
seamlessly. Get setup support




WHAT’S MY ESTIMATED REPAIR ELIGIBILITY AND DEDUCTIBLE OR SERVICE FEE?

Estimates are based on the chosen device and AT&T protection plan. If not
enrolled, estimates are based on chosen device and single line protection.

Start typing device make or model
When autocomplete results are available use up and down arrows to review and
enter to select. Touch device users, explore by touch or with swipe gestures.
Mobile Number
Zip Code

Check your estimate





NEED TO UPLOAD CLAIM DOCUMENTS?


Providing documentation helps prevent false claims being processed on your
account. If we’ve requested documentation for your claim, you can upload it
here.

Upload documentation




CLAIM STATUS

Track a claim as it moves through the process.Start tracking


COVERAGE DETAILS


VIEW COMPLETE TERMS AND CONDITIONS OF COVERAGE.GO TO TERMS AND CONDITIONS


PLAN BENEFITS


ACCESS ALL THE PROTECTION AND SUPPORT SERVICES THAT COME WITH YOUR PLAN.SIGN IN
TO ACCOUNT





WHEN WILL I GET MY REPLACEMENT?




Claim completedDelivery dayBefore 6pm ET on Monday–FridayNext dayBefore 3pm ET
SaturdayMondayBefore 3pm ET SundayTuesday

If you have AT&T Protect Advantage, you may be eligible for same-day delivery
and set up if you complete your claim before 4pm local time. Eligibility is
determined during the claim process.

Shipping cost is included for all replacement devices.


FREQUENTLY ASKED QUESTIONS


HOW DO I FIND OR FILE MY DOCUMENTS?


LOST OR STOLEN PHONE?


HOMETECH PROTECTION CLAIMS


IS YOUR PHONE SCREEN CRACKED?


VIEW TERMS AND CONDITIONS


HOW DO I GET MY EXACT DEDUCTIBLE COST?


Asurion is trusted by 300 million worldwide.



1. Claims fulfilled with a replacement device and approved by 6 p.m. ET will be
shipped and, in most cases, delivered the next day. Deliveries to Alaska,
Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day
delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment,
which is previously opened, and/or used (which may be refurbished or
remanufactured, and may contain original or non-original replacement parts) of
the same model or other models of like kind and quality. See
att.com/certifiedrestored for details on these devices. Colors, features and
accessory compatibility are not guaranteed.


 * Terms of Use
 * Asurion Privacy Notice
 * Cookie Preferences
 * © Asurion 2024




We use cookies on our website to ensure a good user experience and for other
purposes, including analytics, site functionality, and targeting cookies, which
may also be used in our marketing efforts. Click the "Accept All Cookies" button
to agree to the use of cookies, or click "Cookie Settings" to manage your
preferences.
Reject All Accept All Cookies
Cookie Settings



We recognize your use of GPC and have honored your preferences.


ASURION PRIVACY PREFERENCE CENTER

When you visit our website, we store cookies on your browser to collect
information. The information collected might relate to you, your preferences or
your device, and is mostly used to make the site work as you expect it to and
provide a more personalized web experience. Select the different category
headings to find out more and change our default settings according to your
preference. Please note, you cannot opt-out of our certain cookies as they are
deployed to ensure the proper functioning of our website (e.g., prompting the
cookie banner and remembering your settings) and its performance (i.e., to
understand how visitors use our website). For more information about the first-
and third-party cookies used on our website, please review our cookie notice.
Cookie Notice
Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually set in response to actions you take that
amount to a request for services, such as setting your cookie privacy
preferences or filling in forms. You can set your browser to block or alert you
to these cookies but doing so means some parts of our site may not function.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalization. They may be set by us or by third-party providers whose
services we have added to our site. If you do not allow these cookies on your
browser, then some or all of these services may not function properly.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They may be set by us or by third-party
providers to help us understand which pages are the most or least popular and
see how visitors navigate our site. All information these cookies collect is
aggregated, meaning we do not see how you personally are navigating our site. If
you do not allow these cookies on your browser, we will not be able to monitor
our site’s performance as effectively.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant ads on other sites. They are based on uniquely identifying your browser
and device. If you do not allow these cookies, you will experience less targeted
advertising. You may need to renew this choice each time you clear your cookies
or use a new browser or device.

Back Button


COOKIE LIST



Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Reject All Confirm My Choices