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SENIOR CLIENT SUCCESS DIRECTOR- APPLICATION

Elite CEOS is a thriving and multifaceted consulting company that focuses on
helping entrepreneurs and businesses in all aspects of growing their online
presence and businesses.

We have been in business for 5 years and have a solid foundation for you to grow
from. We are an 8 figure company with over 50+ million in sales and don't plan
on slowing down anytime soon.

Please take the time to answer each question to the best of your ability. Once
your answers have been submitted our team will evaluate them and reach out to
you with a next step. Thank you!

Role:
We are looking for a Senior Client Success Director who is dedicated to
continually improve the customer experience and lead our coaches. Our client
success coaches work with our upper echelon clientele, helping them grow and
scale their business. In this role you will be expected to strategize ways to
increase client retention and customer lifetime value.

Responsibilities:
-One-on-one coaching calls with clients
-Performing weekly check-ins
-Providing insightful feedback to continually improve the process and implement
new ideas effectively and efficiently as per the direction of leadership.
-Being active on platforms used to communicate with clients and give support
promptly.

Requirements:
-At least 3 years of leading a team or management of any kind
-The ability to think creatively & act proactively
-Must work and be readily available between 9 am and 5 pm EST (we prefer that
you live in North America)
-Must be able to work 40+ hours a week. Flexibility to work mornings, evenings,
and Saturdays.
-Must have knowledge and experience with tech (ClickFunnels, GHL, Zapier,
Facebook ads). Please do not apply if you have little to no experience with
tech.
-Must have an understanding of general business
-Must be able to rapidly pick up and implement specific coaching methods
-Required to attend daily and weekly meetings

Desirable:
-Experience as an online business owner or solopreneur
-Experience with online business coaching/consulting
-Experience in customer service is preferred

Perks:
-Can work from home or wherever you want
-Performance bonuses
-An amazing work environment that is fun and fast-paced

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