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Effective URL: https://www.icann.org/compliance/complaint
Submission: On October 13 via api from DE — Scanned from CA

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SUBMITTING A COMPLAINT TO ICANN CONTRACTUAL COMPLIANCE


THIS PAGE IS AVAILABLE IN:

 * English
 * العربية
 * Español
 * Français
 * Pусский
 * 中文

To submit a complaint, select the form next to the issue which best describes
your concern in the chart below. Before submitting your complaint, please read
the information on this page in its entirety.

ICANN has executed certain agreements with registrars and registry operators.
ICANN's Contractual Compliance authority is limited to the obligations set forth
in these agreements. These agreements are the Registrar Accreditation Agreement,
the Registry Agreements and the Consensus Policies. If your issue is outside of
this contractual scope or if it involves a party over whom ICANN has no
compliance enforcement powers, ICANN will provide you with alternative avenues
you may want to pursue.

Additional information on how to submit complaints concerning requests for
access to non-public registration data can be found here.

Information regarding existing policies and requirements, and ongoing policy
development work involving Domain Name Registration Data is available here.

The Registration Data associated with a domain name may be available by
performing a search here.

ICANN has no contractual authority to address complaints involving country code
top-level domains (ccTLDs), such as .us, .eu, .ac, or domain names registered
under a ccTLD (e.g. example.us, example.eu, example.ac). ICANN does not accredit
registrars or set policy for ccTLDs and has no contractual authority to take
compliance action against ccTLD operators. For inquiries and issues involving
ccTLDs, you may wish to contact the relevant ccTLD manager using the contact
details at https://www.iana.org/domains/root/db. This page will also help you
determine which top-level domains (TLDs) are country codes (outside of ICANN's
scope) and which ones are generic (within ICANN's scope).

ICANN does not have contractual authority or the technical ability to return a
lost domain name to you. Additional information on lost domain names can be
found at https://www.icann.org/resources/pages/lost-domain-names.

For information about the process and approach used by ICANN Contractual
Compliance to address complaints, please visit
https://www.icann.org/resources/pages/approach-processes-2012-02-25-en.

The information provided to ICANN via the complaint forms is subject to Section
2 of ICANN's Privacy Policy.

Issue Additional information & Submit Complaint

A registrar's failure to:

 * Display abuse contacts and procedures.
 * Investigate and respond to an abuse report involving a domain name registered
   with the registrar.
 * Take mitigation action(s) to stop or disrupt the use of a domain name for DNS
   Abuse (malware, botnets, phishing, pharming, and spam when spam is used to
   deliver any of the other four types of DNS Abuse).

A registry operator's failure to:

 * Display abuse contact.
 * Take mitigation action(s) to contribute to stopping or disrupting the use of
   a domain name for DNS Abuse (malware, botnets, phishing, pharming, and spam
   when spam is used to deliver any of the other four types of DNS Abuse).

Abuse/DNS Abuse (Registrar)

 

 

 

 

 

DNS Abuse (Registry that operates the TLD)

The transfer of a domain name to a different registrar and/or registrant

Transfer

The renewal and/or redemption of a domain name

Renewal/Redemption

The Registration Data associated with a domain name

Registration Data is inaccurate or missing

Request for disclosure of Registration Data by a third party with legitimate
interest was denied or not responded to

Registrant requested and consented to the display of their own Registration
Data, but it is not displayed

The suspension or deletion of a domain name for which I am or was the holder

Domain name remains suspended or deleted even after responding to Registration
Data verification inquiries

The service through which a registrar or registry operator is displaying
Registration Data

The WHOIS/RDAP service is not operative

Dispute Resolution Policies & Procedures

Uniform Domain-Name Dispute-Resolution Policy (UDRP)

Uniform Rapid Suspension System (URS)

Public Interest Commitments Dispute Resolution Procedure (PICDRP)

Registry-Restriction Dispute Resolution Procedure (RRDRP)

Trademark Post-Delegation Dispute Resolution Procedure (Trademark PDDRP)

A Privacy/Proxy registration or service

Privacy/Proxy

Access to the zone file of a TLD

Zone File Access

A name that has been or must have been reserved by the registry operator

Reserved Names

A registry operator not abiding by the code of conduct of its Registry Agreement

Code of Conduct

A contractual compliance issue not identified above

Generic Registrar Complaint

Generic Registry Complaint

ICANN is not responsible for profile content or verification of user details.
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Domain Name System
Internationalized Domain Name ,IDN,"IDNs are domain names that include
characters used in the local representation of languages that are not written
with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can
contain Latin letters with diacritical marks, as required by many European
languages, or may consist of characters from non-Latin scripts such as Arabic or
Chinese. Many languages also use other types of digits than the European
""0-9"". The basic Latin alphabet together with the European-Arabic digits are,
for the purpose of domain names, termed ""ASCII characters"" (ASCII = American
Standard Code for Information Interchange). These are also included in the
broader range of ""Unicode characters"" that provides the basis for IDNs. The
""hostname rule"" requires that all domain names of the type under consideration
here are stored in the DNS using only the ASCII characters listed above, with
the one further addition of the hyphen ""-"". The Unicode form of an IDN
therefore requires special encoding before it is entered into the DNS. The
following terminology is used when distinguishing between these forms: A domain
name consists of a series of ""labels"" (separated by ""dots""). The ASCII form
of an IDN label is termed an ""A-label"". All operations defined in the DNS
protocol use A-labels exclusively. The Unicode form, which a user expects to be
displayed, is termed a ""U-label"". The difference may be illustrated with the
Hindi word for ""test"" — परीका — appearing here as a U-label would (in the
Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated
ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A
domain name that only includes ASCII letters, digits, and hyphens is termed an
""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a
name consisting exclusively of LDH labels, such as""icann.org"" is not an IDN."