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 * Products
   
   Menu Item
   
   Conversational CloudDeliver personalized digital experiences with an AI
   platform that identifies customer intentGenerative AIUnleash the untapped
   power of large language models, merging unstoppable growth with an unwavering
   commitment to responsible, safe Generative AI
   
   Menu Item
   
   Conversational Intelligence & InsightsDrive improved customer engagement and
   agent performance with the data & insights critical to optimize
   conversationsIntegrationsUnlock more data and deliver increased flexibility
   and impact for your organization with our catalog of integrations
   
   PUT IT ALL TOGETHER
   
   AI Chatbot Toolset
   
   Better conversations start with a better AI chatbot
   
   Learn more
 * Solutions
   
   By Industry
   
   Financial ServicesDeploy secure messages and proactively engage
   consumersRetailTransform the end-to-end customer shopping experienceTelco &
   CableManage the customer journey to maximize retention and minimize
   costsTravel & HospitalityGuide travelers through real-time requests and
   assist their travel needsAutomotiveImprove car shopping, ownership, and
   maintenance experiences
   
   By Use Case
   
   Digital TransformationAccelerate digital transformation using the
   Conversational Flywheel™Voice to DigitalModernize your CCaaS with an
   integrated, unified experienceCustomer ServiceUnderstand customer needs and
   personalize service at scaleConversational CommerceSimplify the commerce
   experience with unified messaging and voiceB2B Sales & MarketingClose more
   deals without growing sales and marketing headcountITSMStreamline IT service
   management and boost productivity
   
   By Service
   
   LP 360Accelerate time to value with our turnkey contact center as a
   serviceProfessional ServicesBegin your conversational journey with the help
   from our expertsTechnical SupportFind 24/7 support when you need itBy
   PartnerMarketplaceExplore solutions delivered by LivePerson certified
   partners
 * Resources
   
   Learn
   
   AI HubResource LibraryCustomer StoriesAnalyst & Market ReportsNewsBlog
   
   Participate
   
   CommunityEventsPodcastsWebinars
   
   Featured Resource
   
   ON-DEMAND WEBINAR
   
   See how United Airlines said goodbye to digital friction and made their
   CSAT soar
   
   Watch now
 * Partners
   
    
   
   Find a partnerSearch our directory to find partners by type, certification,
   vertical, and regionBecome a partnerLearn more about all of the benefits of
   becoming a LivePerson partnerPartner loginLog into our partner portal to
   access partnership tools and assets
 * About
   
    
   
   Who we areCareersLeadershipInclusion at LivePersonInvestor Relations
   
   Featured News
   
   LivePerson + Avaya
   
   Announcing a new partnership to deliver best-in-class CX
   
   Learn more
 * Pricing

 * Log in
 * Get a demo

From -16 to +60 NPS 🏆 Flutter’s AI webinar for CX success

Register now


LIVEPERSON CONVERSATIONAL CLOUD® PLATFORMPUT CONVERSATIONS AT THE
CENTER OF YOUR BUSINESS

Accelerate your contact center transformation, supercharge agent productivity,
and deliver more personalized customer experiences with the enterprise leader in
digital customer conversations.

Get a demo



DIGITAL-FIRST SINCE DAY 1

Modern, asynchronous messaging has changed the way we communicate. 8 out of 10
consumers are more likely to purchase from businesses who embrace an omnichannel
approach and connect conversations across voice and messaging channels, but 70%
of customer conversations are still trapped in the call center. 

LivePerson bridges the gap between the legacy call center and the digital-first,
AI-empowered customer experience of the future. Our award-winning technology and
team are here to help you:

Shift to digitalEmpower your peopleEmbrace automation

So long, IVR hell


SHIFT TO DIGITAL

Reduce costs and meet customer needs and expectations by routing voice calls to
messaging and other digital channels.

{“30%+”: “reduction in operating costs”, “10%+”: “increase in CSAT”}

OUTCOMES

30%+

reduction in operating costs

10%+

increase in CSAT



So long, conversation siloes


EMPOWER YOUR PEOPLE

Give your whole team the conversational AI platform, tools, and intelligence to
better serve your customers and your business, leveraging 28 years worth of
conversational data.

{“50%+”: “decrease in agent attrition”, “25%+”: “increase in productivity”}

OUTCOMES

50%+

decrease in agent attrition

25%+

increase in productivity



So long, chatbot loops


EMBRACE AUTOMATION

Scale your conversations and free up your human agents by automating the most
common — and complex — customer intents so everyone can get what they
need, quicker.

{“50%+”: “reduction in operating costs”}

OUTCOMES

50%+

reduction in operating costs




TRUSTED BY THOUSANDS OF THE WORLD’S BIGGEST BRANDS

Built for enterprise scale and security, LivePerson’s Conversational Cloud®
platform has helped some of the most beloved global brands digitally transform.
From banking and insurance to telecom and travel, complexity and compliance is
our specialty.


Read their stories

“LivePerson is the best fit for traditional enterprises seeking a reliable and
scalable digital transformation partner.”

— “The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024″

Read more  


REAL BUSINESS OUTCOMES TO BEAT INDUSTRY BENCHMARKS

30%

reduction in operating costs

90%

automation rate

25%

customer satisfaction boost

10x

conversion vs traditional digital

50%

decrease in agent attrition




ACCELERATE YOUR CONVERSATIONAL JOURNEY WITH LP 360

We’ll build and manage your end-to-end conversation strategy — from agents to
automation to guaranteed outcomes.

Get started


BRIDGE THE AI GAP WITH THE CONVERSATIONAL FLYWHEEL™

LivePerson’s enterprise solutions are built around a four-phase framework proven
to accelerate contact center transformation.




UNDERSTAND

Analyze omnichannel conversation data to uncover the wants and needs of your
customers. Identify top customer intents and uncover opportunities to
continuously improve the customer journey.

Learn more about Conversational Intelligence


CONNECT

Engage customers on the channel of their choice — from voice calls to web,
mobile, and social messaging — and integrate your enterprise systems for a truly
connected customer experience.

Explore the connection possibilities


ASSIST

Empower your agents with a customizable workspace and the latest generative AI
technology. Agent-facing AI keeps humans in control of the conversation while
ensuring accuracy and boosting efficiency.

Check out agent and manager tools


AUTOMATE

Drive self-service and faster resolutions through intelligent automation and
specialized, LLM-powered AI agents.

Meet our Generative AI


TAKE A CLOSER LOOK AT OUR DIGITAL CUSTOMER CONVERSATIONS PLATFORM

Explore Conversational Cloud


SEE SUCCESS STORIES FROM LEADERS LIKE YOU

“On top of our successes to date with LivePerson’s Conversational AI and
platform, LLMs and generative AI hold enormous promise to help us scale seamless
and personalized conversations even further.”

Read the press release

“LivePerson’s omnichannel communication capabilities drive a better customer
experience, while also improving agent efficiency. This, combined with
LivePerson’s analytics tools and user-friendly platform, support CarGurus’
mission in providing drivers with a personalized, convenient, and transparent
experience.”

See other quotes like this

“Everything we have done on this transformation journey has been about
delivering exceptional digital experiences to our customers and our crews, to
curate convenient, frictionless, engaging experiences aligned with our purpose
to Cultivate a Better World.”

Read the press release


RECOMMENDED RESOURCES

On-demand demos

Experience our powerful AI tools at your fingertips

Take a tour

Get more resources

Browse our most-read blogs, industry guides, and more.

Take me there

LivePerson in the news

Stay up to date on the latest press, featured stories, and more.

Get the latest
Home /

Products

Digital TransformationConversational CloudGenerative AIVoice to Digital
SolutionsConversational Intelligence & InsightsIntegrationsAI
chatbotsConversational AIMessaging Channels

Solutions by Industry

Financial ServicesRetailTelco & CableTravel & HospitalityAutomotive

Solutions By Use Case

Customer ServiceConversational CommerceB2B Sales & MarketingITSM

Solutions by Partner

Marketplace

Services

Professional ServicesTechnical Support

Learn

AI HubResource LibraryCustomer StoriesAnalyst & Market
ReportsNewsBlogGlossaryKnowledge CenterDeveloper CenterSecurity

Participate

EventsPodcastsWebinars

Partners

Find a partnerBecome a partnerPartner login

About

Who we areCareersLeadershipInclusion at LivePersonInvestor
RelationsSustainabilityPricing


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