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Text Content

Homepage News About us Contact us
Request a Demo
Let’s talk about you now

Book a personalized demo with us. We’ll show you how our technology — and our
agents — could transform your customer experience.


Your name*

Your email address*

Please enter your business email to submit this form.

Request a Demo

Thank for your interest.

We’re seeing a fantastic response and will carefully review your submission.
We’ll be in touch soon.

info@crescendocx.ai Follow us
Request a demo Demo



NEXT-GENERATION AI.
FULL SERVICE CX. NOW.

Take it for a spin

Crescendo tackles the hardest customer service problems with a multi-channel AI
assistant, backed by a team of professionals. You’ll provide superb customer
experiences at lower cost, optimized to your brand with guaranteed results in
days.

Give it a try now by asking questions about Crescendo!


Mike W. Active now
CX Lead Support Specialist
“ I love my role for its dynamic challenges and engagement, leveraging my
expertise to solve complex issues while advanced bots handle routine tasks.”
Stefani R. Active now
CX Support Specialist
“ With 15+ years in the field, I love tackling tough tech problems, helping
people, and keeping up with the latest tech updates and software.”
Amy R. Active now
Sr. Escalation Specialist
" I’m passionate about resolving complex issues and ensuring customer
satisfaction, making a positive impact at Crescendo every day.”
Janet K. Active now
Sr. Multilingual Team Lead
“ I love making a real difference by resolving customer issues swiftly and
seeing their satisfaction and gratitude.”
Emrick D. Active now
Quality Assurance Analyst
“ I'm passionate about ensuring top-notch customer service by analyzing every
single interaction at Crescendo.”
CONVERSATIONAL AI FOR SUPERB
EXPERIENCES

The Crescendo CX Assistant

Imagine customer support fluent in 56 languages, available around the clock, and
performing like your best service reps. That’s Crescendo. Our AI assistant
combines the power of the most advanced large language models (LLMs) with our
customer service expertise to deliver outstanding customer experiences, whether
via voice agent, online chat, or over email.

Fine-tuned to your brand’s unique voice, knowledge base, and customer service
goals, our AI assistant learns and adapts, escalating complex issues to human
specialists. Plus, with built-in quality assessment, it’s constantly improving,
ensuring your service only gets better over time. And you can have this powerful
service up and running in days, not months.

Show more Show less

Imagine customer support fluent in 56 languages, available around the clock, and
performing like your best service reps. That’s Crescendo. Our AI assistant
combines the power of the most advanced large language models (LLMs) with our
customer service expertise to deliver outstanding customer experiences, whether
via voice agent, online chat, or over email.

Fine-tuned to your brand’s unique voice, knowledge base, and customer service
goals, our AI assistant learns and adapts, escalating complex issues to human
specialists. Plus, with built-in quality assessment, it’s constantly improving,
ensuring your service only gets better over time. And you can have this powerful
service up and running in days, not months.

EVERY INTERACTION — 100% VISIBLE,
AND SCORED

Business insights dashboard

Every customer conversation counts. The Crescendo platform doesn’t just handle
interactions — it analyzes each one, giving you full transcripts and detailed
scores so you can see exactly what’s happening. If anything falls short of your
standards, we’ll make it right with an account credit. But we don’t stop there.

Our business insights dashboard reveals deeper patterns in your customer
conversations, highlighting trends like common reasons for returns or product
issues. Armed with this knowledge, you can make decisions that will drive your
business forward — and even delight your customers.

Show more Show less

Every customer conversation counts. The Crescendo platform doesn’t just handle
interactions — it analyzes each one, giving you full transcripts and detailed
scores so you can see exactly what’s happening. If anything falls short of your
standards, we’ll make it right with an account credit. But we don’t stop there.

Our business insights dashboard reveals deeper patterns in your customer
conversations, highlighting trends like common reasons for returns or product
issues. Armed with this knowledge, you can make decisions that will drive your
business forward — and even delight your customers.

Mike W. Active now
CX Lead Support Specialist
“ I love my role for its dynamic challenges and engagement, leveraging my
expertise to solve complex issues while advanced bots handle routine tasks.”
Stefani R. Active now
CX Support Specialist
“ With 15+ years in the field, I love tackling tough tech problems, helping
people, and keeping up with the latest tech updates and software.”
Amy R. Active now
Sr. Escalation Specialist
" I’m passionate about resolving complex issues and ensuring customer
satisfaction, making a positive impact at Crescendo every day.”
Janet K. Active now
Sr. Multilingual Team Lead
“ I love making a real difference by resolving customer issues swiftly and
seeing their satisfaction and gratitude.”
Emrick D. Active now
Quality Assurance Analyst
“ I'm passionate about ensuring top-notch customer service by analyzing every
single interaction at Crescendo.”
WE BUILT THE TEAM SO YOU DON’T HAVE
TO

Humans-in-the-loop

With Crescendo, you get a complete, high-performing team — both human and AI —
ready to transform your CX from day one. Our AI handles routine inquiries and
instant support, and our team focuses on complex issues. These experts are AI
trainers, knowledge managers, and strategic partners.

They use the same knowledge base that powers the AI, while actively tuning it to
continuously improve performance. Crescendo offers much more than just a
staffing solution. We’re dedicated to enhancing your CX in partnership with your
team, continuously improving through each interaction, and helping you build
lasting relationships with your customers.

Show more Show less

With Crescendo, you get a complete, high-performing team — both human and AI —
ready to transform your CX from day one. Our AI handles routine inquiries and
instant support, and our team focuses on complex issues. These experts are AI
trainers, knowledge managers, and strategic partners.

They use the same knowledge base that powers the AI, while actively tuning it to
continuously improve performance. Crescendo offers much more than just a
staffing solution. We’re dedicated to enhancing your CX in partnership with your
team, continuously improving through each interaction, and helping you build
lasting relationships with your customers.

PERFORMANCE-BASED PRICING

Outcome-based contracts

Crescendo’s outcome-based pricing model ensures you pay only for successful
outcomes.
Our incentives are aligned with your business goals, which means we deliver
top-tier performance and measurable results.


Request a demo
It’s been a freaking game changer. The AI tools are unreal, and we now have a
24/7 sales workflow that qualifies leads and creates big opportunities for us
Eric Knopf
CEO, Webconnex
Crescendo had just the technology we needed. They were incredibly responsive and
collaborative. They didn't just provide a service, they became an extension of
our team.
Zach Austin
COO, Rio
Switching to Crescendo has been transformative! Our quality audit reports now
take minutes...our team can focus on complex issues.
Dan Thomas
VP of Operations, Nano
NEWS & INSIGHTS

July 30, 2024

 Answer the call of AI-powered support.

1 Min 30 Sec
Read more
August 14, 2024

Human-in-the-loop: Our core differentiator

Crescendo 2 min read
Read more
June 19, 2024

85% isn’t good enough: What it takes to get Generative AI into production

Tod Famous
Read more
August 7, 2024

A breakdown of the Crescendo business dashboard

Alex Filonov 3 min read
Read more
July 30, 2024

Rio gets a smooth, scalable launch

Case Study
Read more
See all Articles and Case Studies
VOICE ASSISTANT
GET IN TOUCH WITH CRESCENDO TODAY

CONTACT US

We’re here to answer your questions and provide personalized support
for your customer experience needs.

info@crescendocx.ai
Homepage News Contact us About us
Linkedin
Privacy Policy Website Terms of Use © 2024 CRESCENDOAI INC. All rights reserved.


LET’S TALK ABOUT YOU NOW

Book a personalized demo with us. We’ll show you how our technology — and our
agents — could transform your customer experience.


Your name*

Your email address*

Please enter your business email to submit this form.

Request a Demo
Thank for your interest.

We’re seeing a fantastic response and will carefully review your submission.
We’ll be in touch soon.

Privacy Policy Cookie Policy Terms & Conditions
© 2024 CRESCENDOAI INC. All rights reserved.
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This is a sample of Crescendo’s voice assistant technology. Take it for a spin.