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NCH SUPPORT DESK

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HOW CAN WE HELP YOU TODAY?

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KNOWLEDGE BASE


NEICE 1.0 - DISCONTINUED JULY 5, 2021

Getting Started: Login Info and Your User Profile 5
 * Logging into NEICE
 * Reset Password
 * Create Your Electronic Signature
 * What is NEICE?
 * Ways to get help in NEICE M/CMS

Using NEICE - The Basics 5
 * NEICE Case IDs
 * Send New Case: From Local Office to State ICPC Coordinator
 * Notifications Generated by Transmittals and Messages
 * Using the Case List to Manage Caseload
 * NEICE User Guide

Before You Add a New Case 3
 * Best Practice: Before You Add a New Case
 * Create and/or Manage New Child in NEICE
 * Create and Manage Placement Resource

Add New Case to NEICE 4
 * Create or Add New Case
 * Add Case Details
 * Add 100A to the Case
 * Add Documents to a Case (NOT 100As or 100Bs)

ICPC Coordinator Tasks 3
 * Signing the 100A and Sending the Home Study Decision
 * Change Child Jurisdiction
 * Convert a Case

Reports 4
 * How to Use Reports
 * NEICE Reports for ICPC Coordinators
 * NEICE Reports for State Admins
 * Report Training Webinar and Slide Deck

Online Training 3
 * Training: Secure Document Portal for Not Yet Live in NEICE States (with
   signed MOUs)
 * Training: Secure Document Portal for M/CMS Users
 * Training: Secure Document Portal for Clearinghouse Users (Receiving
   Documents)

NEICE User Group 1
 * NEICE User Group Kick Off Meeting

Frequently Asked Questions 1
 * How does NEICE calculate overdue timelines?

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