www.telstra.com.au
Open in
urlscan Pro
2600:9000:2250:7400:17:876d:b540:93a1
Public Scan
Submitted URL: https://tel.st/two-step
Effective URL: https://www.telstra.com.au/cyber-security-and-safety/2-step-verification
Submission: On July 27 via manual from AU — Scanned from DE
Effective URL: https://www.telstra.com.au/cyber-security-and-safety/2-step-verification
Submission: On July 27 via manual from AU — Scanned from DE
Form analysis 0 forms found in the DOM
Text Content
Publisher: Telstra Name: Two-step verification Copyrighted By: Telstra Family
Friendly: Yes Language: English
Skip to main content
Telstra Home Page
* Personal
Personal Home
* PLANS & DEVICES
* MOBILES
* Mobiles on a plan
* SIM only plans
* Outright devices
* Pre-Paid
* 5G Phones
* Explore mobiles
* TABLETS
* Tablets on a plan
* Pre-Paid
* Explore tablets
* HOME PHONES
* ROAMING
* ACCESSORIES
* DEALS
* SHOP BY BRAND
* Apple
* Samsung
* Google
* I WANT TO I WANT TO
* Pay a bill
* Upgrade my plan
* Check my usage
* Recharge Pre-Paid
* Track my order
* Activate my mobile
* Trade-in my device
* Improve my mobile coverage
* INTERNET
* HOME INTERNET
* Internet plans
* nbn plans
* 5G Home Internet
* Entertainment packages
* Explore home internet
* MOBILE BROADBAND
* Modems on a plan
* SIM only data plans
* Pre-Paid
* Explore mobile broadband
* INTERNET EXTRAS
* Wi-Fi Booster
* Explore internet extras
* CYBER SECURITY & SAFETY
* Device Security
* Explore cyber security and safety
* PLATINUM SUPPORT
* DEALS
* I WANT TO I WANT TO
* Move house
* See plan details
* Switch to nbn
* See nbn network speeds
* Change plan
* Pay a bill
* Track my order
* Request an extension
* ENTERTAINMENT
* TV & MOVIES
* Disney+
* Binge
* Flash
* Foxtel Now
* Telstra TV
* Telstra TV Box Office
* Foxtel from Telstra
* Explore TV & movies
* GAMING
* Xbox All Access
* Xbox Game Pass
* Game Optimiser
* Explore gaming
* ENTERTAINMENT
* Entertainment packages
* Explore entertainment
* SPORT
* Kayo
* Explore sport
* I WANT TO I WANT TO
* Check my account
* Go to Telstra Plus
* Set up Telstra TV
* Track my order
* Pay a bill
* COVERAGE & SERVICES
* TELSTRA PLUS
* Sign in
* All Ticket offers
* Movie Tickets
* Explore Telstra Plus
* MY TELSTRA
* COVERAGE MAPS
* CYBER SECURITY & SAFETY
* Device Security
* Explore cyber security and safety
* OUR NETWORK
* What is 5G?
* Our 5G network
* 4GX
* Regional services
* Explore our network
* TELSTRA AIR®
* About Telstra Air
* Explore Telstra Air
* PLATINUM SUPPORT
* Technical support types
* Explore Telstra Platinum
* I WANT TO I WANT TO
* Go to My Telstra
* Go to Webmail
* See coverage maps
* Track my order
* Go to Telstra Plus
* Pay a bill
* Request an extension
* TELSTRA PLUS
* PERSONAL SUPPORT
* PERSONAL SUPPORT
* Accounts and billing
* Internet
* Mobiles and devices
* Telstra Mail
* Pre-Paid Services
* Phone line
* Entertainment and sport
* Cyber Security
* Explore support
* CONTACT US
* Accounts and billing
* Set up & technical support
* Products, plans and services
* Feedback and complaints
* Multilingual services
* Find a store
* Explore contact us
* I WANT TO I WANT TO
* Download My Telstra app
* Find a store
* Sign in to webmail
* Understand my charges
* Make a payment
* Fix an internet issue
* Search in Telstra.com
* Business
Business Home
* PLANS & DEVICES
* MOBILES
* Mobiles on a plan
* 5G plans & devices
* Explore mobiles
* SIM PLANS
* Mobile SIM plans
* Tablet SIM plans
* TABLETS
* Tablets on a plan
* iPads
* Mobile Worksuite
* Explore tablets
* OFFICE PHONES
* SHOP BY BRAND
* Apple iPhones
* Samsung mobiles
* Microsoft
* I WANT TO I WANT TO
* Pay bill
* Request payment extension
* Book an appointment
* Check my data usage
* Change your plan
* Move my mobile service to Telstra
* Manage account online
* Get account management support
* BUSINESS INTERNET
* BROADBAND
* nbn plans
* nbn speeds
* 5G Internet plan
* ADSL plan
* Explore Broadband
* UNIFIED COMMUNICATIONS
* BUSINESS-GRADE FIBRE
* MOBILE BROADBAND
* Data plans
* Devices
* Explore mobile broadband
* TELSTRA AIR
* I WANT TO I WANT TO
* Get a call back for nbn upgrade
* Pay bill
* Request payment extension
* Set up Direct Debit
* Move premises
* Manage account online
* Get account management support
* BUSINESS SOLUTIONS
* SOFTWARE
* Microsoft 365
* MYOB Business
* Check Point Harmony Mobile
* Telstra Calling for Office 365
* Explore software
* GO DIGITAL
* Get connected
* Engage online
* Protect your business
* Business software
* Explore Go Digital
* BUSINESS SERVICES
* Cyber Security Services
* Business Website Services
* Go Digital Consult
* Tech Services
* Telstra Data Protect
* Explore Services
* TYRO EFTPOS
* NETWORK DEVICE MANAGEMENT
* I WANT TO I WANT TO
* Book a Go Digital Consult
* Sign up for Apps Marketplace
* Log in to Apps Marketplace
* Call Telstra Tech Services
* Access Managing Risks report
* Call Cyber Security Services
* INTERNET OF THINGS
* INTERNET OF THINGS
* IoT SIM plans
* Asset Tracking
* Vehicle tracking
* Site monitoring
* Internet of Things homepage
* I WANT TO I WANT TO
* Pay bill
* Request payment extension
* Set up Direct Debit
* Download bill
* Manage my data
* Manage account online
* Get account management support
* TELSTRA PLUS
* BUSINESS SUPPORT
* BUSINESS SUPPORT
* Account Management
* Accounts & payments
* Mobiles & devices
* Internet & office phones
* Business software
* Explore Business Support
* CONTACT US
* Sales
* Accounts & Billing
* nbn
* Concierge Tech Support
* Contact us
* OUTAGES
* OTHER OPTIONS
* Multilingual services
* Business Technology Centres
* Search in Telstra.com
* Enterprise
Enterprise Home
* PRODUCTS
* NETWORKS
* Adaptive Networks
* Software Defined Networks
* Networks
* SECURITY
* Secure your business
* Safeguard your clouds
* Protect your team
* Security
* MOBILITY SOLUTIONS
* Enterprise 5G
* Plans & Devices
* Business Apps
* Messaging & APIs
* Mobility Solutions
* UNIFIED COMMUNICATIONS
* Calling and productivity
* Conferencing
* Customer Contact
* Unified Communications
* CLOUD
* Advice on Cloud
* Cloud Connectivity
* Cloud Solutions
* Managed & Optimise Cloud
* Security for Cloud
* Cloud
* INTERNET OF THINGS
* Capabilities
* Solutions
* Internet of Things
* SERVICES
* PROFESSIONAL SERVICES
* Telstra Purple
* MANAGED SERVICES
* Managed Collaboration
* Managed Cost Optimisation
* Managed Mobility
* Managed Networks
* Managed Services
* INDUSTRIES
* SUPPLY CHAIN
* Supply chain
* BROADCAST MEDIA
* Australian Media Networks
* Broadcast Plus
* Global Media Networks
* Broadcast Media
* GOVERNMENT
* Federal
* State
* Local
* Government
* MINING & ENERGY
* Automation in Mining & Energy
* Industrial Network For the Future
* Mining & Energy
* CHANNEL PARTNERS
* CHANNEL PARTNERS
* Register your interest
* Telstra Partner Central
* Channel Partners
* ACCOUNTS
* POLICIES
* Financial Hardship Policy
* WHY TELSTRA WHY TELSTRA
* WHY TELSTRA
* Innovation and Experience
* Global capabilities
* Why Telstra
* WORLD-CLASS NETWORKS
* 5G
* IoT
* Global networks
* World-class networks
* NEWS & RESEARCH NEWS & RESEARCH
* NEWS & RESEARCH
* Podcasts
* Customer stories
* News & Research
* EVENTS
* Telstra Vantage Remixed
* Events
* ENTERPRISE SUPPORT
* ENTERPRISE SUPPORT
* Accounts & Services
* Billing & Payments
* Enterprise Support
* SELF-SERVICE
* Telstra Connect
* Order Express
* CONTACT US
* Request a callback
* Expert Finder
* Contact us
* Search in Telstra.com
* Telstra Plus
* Help
PERSONAL SUPPORT
* PERSONAL SUPPORT
* Accounts and billing
* Internet
* Mobiles and devices
* Telstra Mail
* Pre-Paid Services
* Phone line
* Entertainment and sport
* Cyber Security
* Explore support
* CONTACT US
* Accounts and billing
* Set up & technical support
* Products, plans and services
* Feedback and complaints
* Multilingual services
* Find a store
* Explore contact us
* I WANT TO I WANT TO
* Download My Telstra app
* Find a store
* Sign in to webmail
* Understand my charges
* Make a payment
* Fix an internet issue
BUSINESS SUPPORT
* BUSINESS SUPPORT
* Account Management
* Accounts & payments
* Mobiles & devices
* Internet & office phones
* Business software
* Explore Business Support
* CONTACT US
* Sales
* Accounts & Billing
* nbn
* Concierge Tech Support
* Contact us
* OUTAGES
* OTHER OPTIONS
* Multilingual services
* Business Technology Centres
ENTERPRISE SUPPORT
* ENTERPRISE SUPPORT
* Accounts & Services
* Billing & Payments
* Enterprise Support
* SELF-SERVICE
* Telstra Connect
* Order Express
* CONTACT US
* Request a callback
* Expert Finder
* Contact us
* Search
*
*
Sign in
* My Telstra
* Business Account
* Telstra Connect
* Telstra Plus
* Telstra Mail
*
Sign in
* My Telstra
* Business Account
* Telstra Connect
* Telstra Plus
* Telstra Mail
*
*
Search suggestions will appear below the field as you type
Search Telstra
TAKE ME TO
* Apple watch
* Prepaid recharge
* Change of ownership
* Apple airpods
* Webmail
No results found
TAKE ME TO
1. < Personal Home >
2. < Cyber Security and Safety >
TWO-STEP VERIFICATION
STRONGER SECURITY FOR YOUR TELSTRA ACCOUNT
Wanting to know what two-step verification is and why we use it? You'll find the
answers here.
Scroll Left
* Why we use it
* How it works
* Using two-step verification
* Verify my identity
* What to do if you suspect fraud
Scroll Right
WHY WE USE TWO-STEP VERIFICATION
STRONGER SECURITY THAN JUST A PASSWORD
We use the two-step verification method to help you protect your account. It
means that if someone other than you was trying to access your account, they
would need more than just your username and password.
It's easier for scammers to get access to passwords for online accounts than you
think. The second step of verification means that even if someone gets access to
your username and password, they still won't be able to access My Telstra.
ONE QUICK STEP STOPS SCAMMERS FROM TARGETING YOU
In 2021, Australians reported losing $211 million to scams involving identity
theft, an 89% increase from 2020. Source: ACCC report.
If a scammer or unauthorised person gets access to your account, they can try to
access your payment details or your phone number. Two-step verification can stop
them in their tracks.
HOW TWO-STEP VERIFICATION WORKS
STEP 1. YOU ENTER YOUR PASSWORD
Your Telstra ID username and your password are the first layer of security.
STEP 2. YOU VERIFY A SECOND WAY
Either with something you have
(using biometrics or Telstra PIN on your mobile device)
or
something only you know
(One-time code)
USING TWO-STEP VERIFICATION
You can use all the below methods to protect your digital identity with Telstra.
The two-step verification process provides you with a stronger and more secure
way to sign in to the My Telstra app, as well as verifying your identity when
interacting with us on the phone, via messaging and in store.
WONDERING WHICH METHOD APPLIES TO YOU?
We recommend setting up both your Telstra PIN and biometrics.
BIOMETRICS (FACE & FINGERPRINT ID)
Biometric authentication is commonly used in many industries to ensure that only
you can access your account on your mobile device. Telstra does not store your
biometric authentication information during this process, such as fingerprints
or face images, we simply use your device features to add more security to your
account.
On an Android device that means that you use Face or Fingerprint ID. On an
iPhone that means that you use Face ID or Touch ID.
You’ll be prompted to set up biometrics when you enable your Telstra PIN. If you
opt out of biometrics, you can enable them later:
1. Sign in to the My Telstra app
2. Select Profile
3. Select Security Settings
4. Select Telstra PIN and Face/fingerprint ID
5. Switch it 'on'.
Download the My Telstra app
TELSTRA PIN
Another way to protect your identity is to enable your Telstra PIN. You can do
this easily in the app.
We'll never ask you to provide your PIN verbally to anyone, so if someone asks
you to do that, hang up immediately.
To enable Telstra PIN:
1. Sign in to the My Telstra app
2. Select Profile
3. Select Security Settings
4. Select Telstra PIN and Face/fingerprint ID
5. Switch it 'on'.
Enable Telstra PIN
ONE-TIME CODE
When interacting with Telstra online, over the phone, via messaging or in-store,
you may be asked to provide a one-time code to verify your identity. We'll send
this to either your contact mobile or email address that you have registered
with us. We will never ask you to provide your Telstra PIN on a phone call, or
via email, social media or messaging services.
To use this security feature, check your contact details with us are correct.
To check your contact details:
1. Sign in to the My Telstra app
2. Select Profile
3. Select Personal Details
Check your contact details
VERIFY MY IDENTITY
An in-app challenge allows you to verify your identity, as well as assuring you
that you are talking to an agent from Telstra instead of a scammer. It’s
different from the regular sign in process.
1. SELECT THE PUSH NOTIFICATION
We send a push notification to your device from the My Telstra app.
2. OPEN THE APP
Tapping the notification will open the My Telstra app. Follow the prompts to
complete the biometric challenge (using Face or Fingerprint ID), or if you don’t
have biometrics enabled, we’ll ask you to enter your Telstra PIN.
If you don’t have notifications enabled, you can sign in to the My Telstra app
and pull down on the homepage to refresh, and then the banner message will
appear for you to start the process.
3. VERIFY YOUR IDENTITY
When you complete the biometric challenge, or enter your PIN correctly, your
identity will be successfully verified, and can continue with a higher level of
security.
WHAT TO DO IF YOU SUSPECT FRAUD
If you suspect fraudulent activity on your Telstra account you should:
1. LET US KNOW BY REPORTING THE SCAM
You can report a scam by visiting our active scams page.
Active scams
2. CONTACT YOUR BANK
Let them know your suspect fraudulent activity on your account.
3. CHANGE YOUR PASSWORD
You can reset your password when you sign in to the My Telstra app. If
you're not using My Telstra click here:
Reset my password
Top
HELP
* Contact us
* Support
* Find a store
* Check for outages
* Troubleshoot an issue
* Consumer advice
* Financial hardship
HELP
* Contact us
* Support
* Find a store
* Check for outages
* Troubleshoot an issue
* Consumer advice
* Financial hardship
ABOUT
* About us
* Careers
* Partners and causes
* Investors
* Sitemap
ABOUT
* About us
* Careers
* Partners and causes
* Investors
* Sitemap
PRIVACY AND TERMS
* Critical Information Summaries
* Our customer terms
* Your information
* Privacy
* Our website terms
PRIVACY AND TERMS
* Critical Information Summaries
* Our customer terms
* Your information
* Privacy
* Our website terms
OTHER TELSTRA SITES
* Telstra Wholesale
* Global Enterprises & Services
* Telstra Media
* Telstra Health
* Telstra Plus
OTHER TELSTRA SITES
* Telstra Wholesale
* Global Enterprises & Services
* Telstra Media
* Telstra Health
* Telstra Plus
FIND US
* Facebook
* Twitter
* Instagram
* YouTube
SHOP BY BRAND
*
*
Need help?
Please tell us what you'd like to message us about
Choose a categoryMobile & Tablet PlansPre-PaidNBN & BundlesBroadband, Bundles &
Home PhoneEntertainment & AppsBusiness Accounts & Products