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Overview

Schedule

Speakers

Host

ABOUT THIS EVENT

The key to business prosperity in the BFSI Industry is directly proportional to
the degree of customer satisfaction. Today’s customers are empowered like never
before and continue to demand more. The way they search, engage, consume
services, and seek support from their financial service providers, they expect
an amazon like experience. They expect the brands deliver better, safer,
personalized and more seamless interactions at a lower cost without compromising
on their data privacy.
The panel delves into the current customer reality and discusses the insight
driven strategies and actions that lead to seamless experience and pave the way
for success of your financial institution.




• The changing customer behavior
• Understanding the ever-evolving customer behavior and expectations from their
financial services
• Leveraging the power of data for delivering remarkable Omni channel CX
• The front office – back office integration for seamless service delivery
• The role of Top-Management in successful CX

--------------------------------------------------------------------------------

SCHEDULE

Feb

4FRI



4:45 AM


Panel Discussion – Design CX Strategy for your BFSI : The Key Success Factors



80 mins

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The panel delves into the customer reality & discusses the insight-driven
strategies & actions that lead to seamless experience & pave the way for the
success of your financial institution.

Mukesh Kumar

Marketing head - Digital Marketing, Bajaj Finserv

Kumud Upadhyay

Head of Customer Services , Motilal Oswal Financial Services

Raviraj Dhiria

Head - Marketing Programs, HDFC Securities

Suraj Shetty

Head of CX and L&D, Kissht

Manish Nachnani

Head of Customer Experience, Edelweiss General Insurance

Karun Thareja

Head of Marketing, Faircent

Madhukar Uniyal

Director, Solution Engineering, India CX , Oracle

9:15 AM


Transformational Blueprint for a Remarkable CX - Ecommerce



90 mins

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Ashish Himthani

Head Of Customer Experience, Tata Cliq

Madhur Acharya

VP Marketing, Wow Skin Science

Anubhav Mehotra

Vice President Customer Experience, 1mg

Nitin Bhatia

Country Manager, Commerce Cloud , Oracle

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SPEAKERS

SURAJ SHETTY

Head of CX and L&D, Kissht

Presently heading Customer Experience as well as Learning & Development for
Kissht for the past 5 years now. I have a total experience of 12 years+ that
spans across Operations, Product, Customer Service and Finance, working with
established companies like HDFC Bank, Asit.C.Mehta Investment Interrmediates as
well as with new-age Fin-Tech companies like Kissht. Like to spend most of my
recreational time running an NGO called Planet Green which plants trees in
residential areas every month.

MANISH NACHNANI

Head of Customer Experience, Edelweiss General Insurance

Manish Nachnani is head of customer exeperince and excellence at Edelweiss
General insurance. Manish's goal is to make insurance friendlier , easier and
transparent for members of EGIL. Prior to this Manish has worked for ICICI
Lombard , UHG , Aetna and Humana. Manish has over 16 years of experience working
across insurers globally in areas of operations , customer service and digital
transformation. Manish specialized in driving innovation across services and
products and building a culture of ...

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KARUN THAREJA

Head of Marketing, Faircent

ASHISH HIMTHANI

Head Of Customer Experience, Tata Cliq

Ashish is an IIM alumnus and heads ‘Customer Experience’ function at TATA CLiQ.
Ashish has 10+ years of experience across Customer Experience oriented
Businesses and has worked across multiple disciplines like Strategy, Consulting
& Digital Transformation. Ashish is NLP- AI trained & lean six-sigma Black belt
certified professional

MADHUR ACHARYA

VP Marketing, Wow Skin Science

Madhur Acharya is the Vice President of E-commerce Marketing for WOW Skin
Science, a personal care and wellness brand based out of Bangalore, India. With
his vast experience of over 10 years, Madhur plays a significant role in
crafting strategies across the digital, advertising, communications, and
creative verticals. He is also a proven expert in leading business growth
through e-commerce platforms like Amazon, Flipkart, Nykaa and Paytm in addition
to exploring new marketplaces for collaborati...

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RAVIRAJ DHIRIA

Head - Marketing Programs, HDFC Securities

MUKESH KUMAR

Marketing head - Digital Marketing, Bajaj Finserv

Passionate Data, Media & Technology driven Marketer with over 15 years of
diverse experience, believes in creating brand & business impacts through
formulating success strategies & ensuring execution excellence. A firm believer
in nurturing teams and creating future leaders. Championing customer experiences
through Digital Marketing, Branding, Content Marketing, Customer Engagement, and
Analytics. Driving Marketing Return on Investment (ROI) through revenue impact.
A firm believer in nurturing t...

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KUMUD UPADHYAY

Head of Customer Services , Motilal Oswal Financial Services

SVP with 20+ years of rich corporate experience across financial services,
Capital Markets, Customer experience & engagement, Trading, E-Commerce.
Consummate professional with solid experience in process tansitions, process
excellence, End to End Customer journeys, Devising strategies & policies.

MADHUKAR UNIYAL

Director, Solution Engineering, India CX , Oracle

Madhukar Uniyal Heads Oracle Customer Experience(CX) Solution engineering team
at Oracle. His team consists of experts in the field CRM & sales, Digital
Marketing & advertising, Customer service, e-commerce & other tools such as
configurators & price quote, Customer Data Platforms. Madhukar has more than 15
years of experience in Technology experience spanning CRM applications, Digital
Marketing, Commerce Platforms, Content management tools & app analytics.

ANUBHAV MEHOTRA

Vice President Customer Experience, 1mg

Mr. Anubhav Mehrotra, is a Senior Customer Experience Expert & Business
Excellence professional, possessing a track record of spearheading
cross-functional teams to manage large-scale global service delivery Operations
across multi-million dollar organizations for over two decades. He is a Six
Sigma & COPC certified, highly motivated Change Leader and a transformation
coach who brings energy, enthusiasm and humor to motivate and lead Large result
oriented empowered teams.

NITIN BHATIA

Country Manager, Commerce Cloud , Oracle

Nitin Bhatia - Country Manger for Commerce Cloud He will be helping us drive
commerce business for india & will work on the product sales plays, GTM & lead
marketing initiatives for our commerce applications.

HOST

Host

ALISH VELANI

Host, Quantic India

TRANSFORMATIONAL BLUEPRINT FOR A REMARKABLE CX

Event By

Quantic Business Media

Feb

4

2022



START TIME

4:15 AM GMT

END TIME

10:45 AM GMT

START TIME

4:15 AM GMT

END TIME

10:45 AM GMT

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