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Key Messages


The public at large are informed that the Bank is NOT directly or indirectly
associated with or engaged with Pradhan Mantri Mundra Yojana (PMMY ) or in any
manner or form engaged with any disbursal of loans under PMMY or collection of
any funds in connection with PMMY and have not authorised or engaged any person
in this regard in any manner or form. Any person representing or suggesting an
association or engagement by the Bank (directly or indirectly) in connection
with or in association with Pradhan Mantri Mundra Yojana Loan scheme or any
other scheme / Banking service is misrepresenting or misleading the public at
large and such misrepresentations shall not be believed or relied upon by the
public at large.

Closure of zero balance accounts attached by regulatory or government agencies

As part of the process of Bank’s closing its banking business in India, the Bank
will be closing all zero balance accounts which the bank was notified as being
attached by certain regulatory or government agencies. Such closure notice has
been sent to the last intimated address of the relevant regulatory/ government
agency as per bank’s records.

Important Communication - GST

Government of India proposes to implement Goods & Services Tax (GST) from 1 July
2017. Consequently, the existing service tax rate of 15% shall be replaced by
GST @18%.In case you have registered for GST, please provide details of your GST
Identification Number (GSTIN) and registration details (along with
self-certified copies) that should be linked to the account/s held with NatWest
Markets.

Closure of Zero balance accounts

As part of its simplification strategy, effective 8th October 2017 the Bank will
close all the accounts which have a zero balance or will become zero balance
either on account of transfer of funds by customers to another account or on
account of debit of applicable charges levied by the Bank from time to time.

Revision in Service Charges and Fees

The Schedule of Benefits/ Charges applicable to your account will be revised
with effect from 1 October 2017. The account service charges will be revised
from Rs 100 per month to Rs 500 per month. For further clarifications, please
call our Bank by Phone or visit the NatWest Markets branch at Mumbai.

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Regulatory Disclosures

 * List of active and terminated vendors
 * NWM Financial Statements
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 * Complaints received for the period April 2020 to March 2021
 * Base Rate and Benchmark Prime Lending Rate(BPLR)

Key Policies & Commitments

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