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Submitted URL: https://app.news.avaya.com/e/er?s=1737033466&lid=57305&elqTrackId=74605ee35b454debabe05a76184779ca&elq=75f5796f5ace41dc8b86...
Effective URL: https://www.avaya.com/en/registration/gartner-market-guide-contact-center-infrastructure-reg/?CTA=24CCS-GL-GRTCCI-EM&T...
Submission: On October 12 via manual from US — Scanned from DE
Effective URL: https://www.avaya.com/en/registration/gartner-market-guide-contact-center-infrastructure-reg/?CTA=24CCS-GL-GRTCCI-EM&T...
Submission: On October 12 via manual from US — Scanned from DE
Form analysis 3 forms found in the DOM
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</form><form action="" class="headerinputform ng-pristine ng-valid">
<div class="easy-autocomplete" style="width: 0px;"><input type="text" id="searchInput" autocomplete="off" placeholder="Search" aria-label="search">
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<ul></ul>
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</form>Name: Global-Gated-Asset-Form — POST https://s1737033466.t.eloqua.com/e/f2
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<div class="layout container-fluid">
<p id="pInstruct" style="margin-bottom: 0px;">
<font style="color: #313133;font-weight: 500;font-size:12px">Fields marked with <span style="color: #da291c; font-size: 12px;">*</span> are required.</font>
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<div style="text-align:left;" class="col-sm-12 col-xs-12"><label class="elq-label " for="fe140486">First Name<span style="color: #da291c;font-weight: bold;font-size: 0.875rem;font-size: 14px;">*</span></label></div>
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<div class="row" style="width: 100%;">
<div class="col-xs-12">
<div class="field-control-wrapper"><input type="text" class="elq-item-input" name="first_name" id="fe140486" value="" style="width:100%;" placeholder=" "></div>
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<div id="formElement1" class="elq-field-style form-element-layout row" style="padding-bottom: 10px; width: 100%;">
<div style="text-align:left;" class="col-sm-12 col-xs-12"><label class="elq-label " for="fe140487">Last Name<span style="color: #da291c;font-weight: bold;font-size: 0.875rem;font-size: 14px;">*</span></label></div>
<div class="col-sm-12 col-xs-12">
<div class="row" style="width: 100%;">
<div class="col-xs-12">
<div class="field-control-wrapper"><input type="text" class="elq-item-input" name="last_name" id="fe140487" value="" style="width:100%;" placeholder=" "></div>
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<div style="text-align:left;" class="col-sm-12 col-xs-12"><label class="elq-label " for="fe140488">Business Email<span style="color: #da291c;font-weight: bold;font-size: 0.875rem;font-size: 14px;">*</span></label></div>
<div class="col-sm-12 col-xs-12">
<div class="row" style="width: 100%;">
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<div class="field-control-wrapper"><input type="text" class="elq-item-input" name="email" id="fe140488" value="" style="width:100%;" placeholder=" " data-nb-id="cc6e49fb-0eec-4eb3-870d-c8287e082f8d"></div>
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<div style="text-align:left;" class="col-sm-12 col-xs-12"><label class="elq-label " for="fe140845">Company<span style="color: #da291c;font-weight: bold;font-size: 0.875rem;font-size: 14px;">*</span></label></div>
<div class="col-sm-12 col-xs-12">
<div class="row" style="width: 100%;">
<div class="col-xs-12">
<div class="field-control-wrapper"><input type="text" class="elq-item-input" name="company" id="fe140845" value="" style="width:100%;" placeholder=" "></div>
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<div class="layout-col col-sm-12 col-xs-12">
<div id="formElement4" class="elq-field-style form-element-layout row" style="padding-bottom: 10px; width: 100%;">
<div style="text-align:left;" class="col-sm-12 col-xs-12"><label class="elq-label " for="fe140909">Business Phone</label></div>
<div class="col-sm-12 col-xs-12">
<div class="row" style="width: 100%;">
<div class="col-xs-12">
<div class="field-control-wrapper"><input type="text" class="elq-item-input" name="phone" id="fe140909" value="" style="width:100%;"></div>
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</div>
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<div class="row" id="formElementid5" style="clear: both; width: 100%;">
<div class="grid-layout-col">
<div class="layout-col col-sm-12 col-xs-12">
<div id="formElement5" class="elq-field-style form-element-layout row" style="padding-bottom: 10px; width: 100%;">
<div style="text-align:left;" class="col-sm-12 col-xs-12"><label class="elq-label " for="fe140491">Country<span style="color: #da291c;font-weight: bold;font-size: 0.875rem;font-size: 14px;">*</span></label></div>
<div class="col-sm-12 col-xs-12">
<div class="row" style="width: 100%;">
<div class="col-xs-12">
<div class="field-control-wrapper"><select class="elq-item-select" id="fe140491" name="country" style="width:100%;" data-value="" placeholder=" ">
<option value="">Please Select</option>
<option value="United States">United States</option>
<option value="Canada">Canada</option>
<option value="United Kingdom">United Kingdom</option>
<option value="Belgium">Belgium</option>
<option value="India">India</option>
<option value="Ireland">Ireland</option>
<option value="Netherlands">Netherlands</option>
<option value="Portugal">Portugal</option>
<option value="South Africa">South Africa</option>
<option value="United Arab Emirates">United Arab Emirates</option>
<option value="">----------------------------------</option>
<option value="Afghanistan">Afghanistan</option>
<option value="Albania">Albania</option>
<option value="Algeria">Algeria</option>
<option value="American Samoa">American Samoa</option>
<option value="Andorra">Andorra</option>
<option value="Angola">Angola</option>
<option value="Anguilla">Anguilla</option>
<option value="Antarctica">Antarctica</option>
<option value="Antigua and Barbuda">Antigua and Barbuda</option>
<option value="Argentina">Argentina</option>
<option value="Armenia">Armenia</option>
<option value="Aruba">Aruba</option>
<option value="Australia">Australia</option>
<option value="Austria">Austria</option>
<option value="Azerbaijan">Azerbaijan</option>
<option value="Bahamas">Bahamas</option>
<option value="Bahrain">Bahrain</option>
<option value="Bangladesh">Bangladesh</option>
<option value="Barbados">Barbados</option>
<option value="Belarus">Belarus</option>
<option value="Belize">Belize</option>
<option value="Benin">Benin</option>
<option value="Bermuda">Bermuda</option>
<option value="Bhutan">Bhutan</option>
<option value="Bolivia">Bolivia</option>
<option value="Bonaire, Saint Eustatius and Saba">Bonaire, Saint Eustatius and Saba</option>
<option value="Bosnia-Herzegovina">Bosnia-Herzegovina</option>
<option value="Botswana">Botswana</option>
<option value="Brazil">Brazil</option>
<option value="British Indian Ocean Territory">British Indian Ocean Territory</option>
<option value="Brunei Darussalam">Brunei Darussalam</option>
<option value="Bulgaria">Bulgaria</option>
<option value="Burkina Faso">Burkina Faso</option>
<option value="Burundi">Burundi</option>
<option value="Cambodia">Cambodia</option>
<option value="Cameroon">Cameroon</option>
<option value="Cape Verde">Cape Verde</option>
<option value="Cayman Islands">Cayman Islands</option>
<option value="Central African Republic">Central African Republic</option>
<option value="Chad">Chad</option>
<option value="Chile">Chile</option>
<option value="China">China</option>
<option value="Christmas Island">Christmas Island</option>
<option value="Cocos Islands">Cocos Islands</option>
<option value="Colombia">Colombia</option>
<option value="Comoros">Comoros</option>
<option value="Congo">Congo</option>
<option value="Congo, The Democratic Republic Of The">Congo, The Democratic Republic Of The</option>
<option value="Cook Islands">Cook Islands</option>
<option value="Costa Rica">Costa Rica</option>
<option value="Cote D'Ivoire">Cote D'Ivoire</option>
<option value="Croatia">Croatia</option>
<option value="Curaçao">Curaçao</option>
<option value="Cyprus">Cyprus</option>
<option value="Czech Republic">Czech Republic</option>
<option value="Denmark">Denmark</option>
<option value="Djibouti">Djibouti</option>
<option value="Dominica">Dominica</option>
<option value="Dominican Republic">Dominican Republic</option>
<option value="East Timor">East Timor</option>
<option value="Ecuador">Ecuador</option>
<option value="Egypt">Egypt</option>
<option value="El Salvador">El Salvador</option>
<option value="Equatorial Guinea">Equatorial Guinea</option>
<option value="Eritrea">Eritrea</option>
<option value="Estonia">Estonia</option>
<option value="Ethiopia">Ethiopia</option>
<option value="Falkland Islands (Malvinas)">Falkland Islands (Malvinas)</option>
<option value="Faroe Islands">Faroe Islands</option>
<option value="French Guiana">French Guiana</option>
<option value="Fiji">Fiji</option>
<option value="Finland">Finland</option>
<option value="France">France</option>
<option value="Gabon">Gabon</option>
<option value="Gambia">Gambia</option>
<option value="Georgia">Georgia</option>
<option value="Germany">Germany</option>
<option value="Ghana">Ghana</option>
<option value="Gibraltar">Gibraltar</option>
<option value="Greece">Greece</option>
<option value="Greenland">Greenland</option>
<option value="Grenada">Grenada</option>
<option value="Guadeloupe">Guadeloupe</option>
<option value="Guam">Guam</option>
<option value="Guatemala">Guatemala</option>
<option value="Guernsey">Guernsey</option>
<option value="Guinea">Guinea</option>
<option value="Guinea-Bissau">Guinea-Bissau</option>
<option value="Guyana">Guyana</option>
<option value="Haiti">Haiti</option>
<option value="Heard and McDonald Islands">Heard and McDonald Islands</option>
<option value="Honduras">Honduras</option>
<option value="Hong Kong">Hong Kong</option>
<option value="Hungary">Hungary</option>
<option value="Iceland">Iceland</option>
<option value="Indonesia">Indonesia</option>
<option value="Isle Of Man">Isle Of Man</option>
<option value="Israel">Israel</option>
<option value="Italy">Italy</option>
<option value="Ivory Coast (Cote D'Ivoire)">Ivory Coast (Cote D'Ivoire)</option>
<option value="Jamaica">Jamaica</option>
<option value="Japan">Japan</option>
<option value="Jersey">Jersey</option>
<option value="Jordan">Jordan</option>
<option value="Kazakhstan">Kazakhstan</option>
<option value="Kenya">Kenya</option>
<option value="Kiribati">Kiribati</option>
<option value="Korea Republic of">Korea Republic of</option>
<option value="Korea, Democratic People's Republic of">Korea, Democratic People's Republic of</option>
<option value="Kuwait">Kuwait</option>
<option value="Kyrgyzstan">Kyrgyzstan</option>
<option value="Lao People's Democratic Republic">Lao People's Democratic Republic</option>
<option value="Latvia">Latvia</option>
<option value="Lebanon">Lebanon</option>
<option value="Lesotho">Lesotho</option>
<option value="Liberia">Liberia</option>
<option value="Libya">Libya</option>
<option value="Liechtenstein">Liechtenstein</option>
<option value="Lithuania">Lithuania</option>
<option value="Luxembourg">Luxembourg</option>
<option value="Macao">Macao</option>
<option value="Macedonia">Macedonia</option>
<option value="Madagascar">Madagascar</option>
<option value="Malawi">Malawi</option>
<option value="Malaysia">Malaysia</option>
<option value="Maldives">Maldives</option>
<option value="Mali">Mali</option>
<option value="Malta">Malta</option>
<option value="Marshall Islands">Marshall Islands</option>
<option value="Martinique">Martinique</option>
<option value="Mauritania">Mauritania</option>
<option value="Mauritius">Mauritius</option>
<option value="Mexico">Mexico</option>
<option value="Micronesia, Federated States of">Micronesia, Federated States of</option>
<option value="Moldova">Moldova</option>
<option value="Monaco">Monaco</option>
<option value="Mongolia">Mongolia</option>
<option value="Montenegro">Montenegro</option>
<option value="Montserrat">Montserrat</option>
<option value="Morocco">Morocco</option>
<option value="Mozambique">Mozambique</option>
<option value="Myanmar">Myanmar</option>
<option value="Namibia">Namibia</option>
<option value="Nauru">Nauru</option>
<option value="Netherlands Antilles">Netherlands Antilles</option>
<option value="New Caledonia">New Caledonia</option>
<option value="New Zealand">New Zealand</option>
<option value="Nicaragua">Nicaragua</option>
<option value="Niger">Niger</option>
<option value="Nigeria">Nigeria</option>
<option value="Niue">Niue</option>
<option value="Norfolk Island">Norfolk Island</option>
<option value="Norway">Norway</option>
<option value="Oman">Oman</option>
<option value="Pakistan">Pakistan</option>
<option value="Palau">Palau</option>
<option value="Palestine">Palestine</option>
<option value="Panama">Panama</option>
<option value="Papua New Guinea">Papua New Guinea</option>
<option value="Paraguay">Paraguay</option>
<option value="Peru">Peru</option>
<option value="Philippines">Philippines</option>
<option value="Pitcairn">Pitcairn</option>
<option value="Poland">Poland</option>
<option value="Puerto Rico">Puerto Rico</option>
<option value="Qatar">Qatar</option>
<option value="Reunion">Reunion</option>
<option value="Romania">Romania</option>
<option value="Russian Federation">Russian Federation</option>
<option value="Rwanda">Rwanda</option>
<option value="Saint Helena">Saint Helena</option>
<option value="Saint Kitts and Nevis">Saint Kitts and Nevis</option>
<option value="Saint Lucia">Saint Lucia</option>
<option value="Saint Martin">Saint Martin</option>
<option value="Saint Vincent and the Grenadines">Saint Vincent and the Grenadines</option>
<option value="Samoa">Samoa</option>
<option value="San Marino">San Marino</option>
<option value="Sao Tome And Principe">Sao Tome And Principe</option>
<option value="Saudi Arabia">Saudi Arabia</option>
<option value="Senegal">Senegal</option>
<option value="Serbia">Serbia</option>
<option value="Seychelles">Seychelles</option>
<option value="Sierra Leone">Sierra Leone</option>
<option value="Singapore">Singapore</option>
<option value="Sint Maarten (Dutch Part)">Sint Maarten (Dutch Part)</option>
<option value="Slovakia">Slovakia</option>
<option value="Slovenia">Slovenia</option>
<option value="Solomon Islands">Solomon Islands</option>
<option value="Somalia">Somalia</option>
<option value="South Georgia and the South Sandwich Islands">South Georgia and the South Sandwich Islands</option>
<option value="Spain">Spain</option>
<option value="Sri Lanka">Sri Lanka</option>
<option value="Sudan">Sudan</option>
<option value="Suriname">Suriname</option>
<option value="Swaziland">Swaziland</option>
<option value="Sweden">Sweden</option>
<option value="Switzerland">Switzerland</option>
<option value="Taiwan, ROC">Taiwan</option>
<option value="Tajikistan">Tajikistan</option>
<option value="Tanzania">Tanzania</option>
<option value="Tanzania, United Republic Of">Tanzania, United Republic Of</option>
<option value="Thailand">Thailand</option>
<option value="The Federal Democratic Republic of Nepal">The Federal Democratic Republic of Nepal</option>
<option value="Timor-Leste">Timor-Leste</option>
<option value="Togo">Togo</option>
<option value="Tokelau">Tokelau</option>
<option value="Tonga">Tonga</option>
<option value="Trinidad and Tobago">Trinidad and Tobago</option>
<option value="Tunisia">Tunisia</option>
<option value="Turkey">Turkey</option>
<option value="Turkmenistan">Turkmenistan</option>
<option value="Turks and Caicos Islands">Turks and Caicos Islands</option>
<option value="Tuvalu">Tuvalu</option>
<option value="Uganda">Uganda</option>
<option value="Ukraine">Ukraine</option>
<option value="Uruguay">Uruguay</option>
<option value="US Minor Outlying Islands">US Minor Outlying Islands</option>
<option value="Uzbekistan">Uzbekistan</option>
<option value="Vanuatu">Vanuatu</option>
<option value="Vatican City State">Vatican City State</option>
<option value="Venezuela">Venezuela</option>
<option value="Vietnam">Vietnam</option>
<option value="Virgin Islands, British">Virgin Islands, British</option>
<option value="Virgin Islands, U.S.">Virgin Islands, U.S.</option>
<option value="Western Sahara">Western Sahara</option>
<option value="Zambia">Zambia</option>
<option value="Zimbabwe">Zimbabwe</option>
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</div>
</div>
</div>
</div>
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<div class="grid-layout-col">
<div class="layout-col col-sm-12 col-xs-12">
<div id="formElement6" class="elq-field-style form-element-layout row" style="padding-bottom: 10px; width: 100%;">
<div style="text-align:left;" class="col-sm-12 col-xs-12"><label class="elq-label " for="fe140904">State or Province<span style="color: #da291c;font-weight: bold;font-size: 0.875rem;font-size: 14px;">*</span></label></div>
<div class="col-sm-12 col-xs-12">
<div class="row" style="width: 100%;">
<div class="col-xs-12">
<div class="field-control-wrapper"><select class="elq-item-select" id="fe140904" name="stateProv" style="width:100%;" data-value="">
<option value="">Please Select…</option>
<option value="AK">Alaska</option>
<option value="AL">Alabama</option>
<option value="AR">Arkansas</option>
<option value="AS">American Samoa</option>
<option value="AZ">Arizona</option>
<option value="CA">California</option>
<option value="CO">Colorado</option>
<option value="CT">Connecticut</option>
<option value="DC">D.C.</option>
<option value="DE">Delaware</option>
<option value="FL">Florida</option>
<option value="FM">Micronesia</option>
<option value="GA">Georgia</option>
<option value="GU">Guam</option>
<option value="HI">Hawaii</option>
<option value="IA">Iowa</option>
<option value="ID">Idaho</option>
<option value="IL">Illinois</option>
<option value="IN">Indiana</option>
<option value="KS">Kansas</option>
<option value="KY">Kentucky</option>
<option value="LA">Louisiana</option>
<option value="MA">Massachusetts</option>
<option value="MD">Maryland</option>
<option value="ME">Maine</option>
<option value="MH">Marshall Islands</option>
<option value="MI">Michigan</option>
<option value="MN">Minnesota</option>
<option value="MO">Missouri</option>
<option value="MP">Marianas</option>
<option value="MS">Mississippi</option>
<option value="MT">Montana</option>
<option value="NC">North Carolina</option>
<option value="ND">North Dakota</option>
<option value="NE">Nebraska</option>
<option value="NH">New Hampshire</option>
<option value="NJ">New Jersey</option>
<option value="NM">New Mexico</option>
<option value="NV">Nevada</option>
<option value="NY">New York</option>
<option value="OH">Ohio</option>
<option value="OK">Oklahoma</option>
<option value="OR">Oregon</option>
<option value="PA">Pennsylvania</option>
<option value="PR">Puerto Rico</option>
<option value="PW">Palau</option>
<option value="RI">Rhode Island</option>
<option value="SC">South Carolina</option>
<option value="SD">South Dakota</option>
<option value="TN">Tennessee</option>
<option value="TX">Texas</option>
<option value="UT">Utah</option>
<option value="VA">Virginia</option>
<option value="VI">Virgin Islands</option>
<option value="VT">Vermont</option>
<option value="WA">Washington</option>
<option value="WI">Wisconsin</option>
<option value="WV">West Virginia</option>
<option value="WY">Wyoming</option>
<option value="AA">Military Americas</option>
<option value="AE">Military Europe/ME/Canada</option>
<option value="AP">Military Pacific</option>
<option value="AB">Alberta</option>
<option value="MB">Manitoba</option>
<option value="BC">British Columbia</option>
<option value="NB">New Brunswick</option>
<option value="NL">Newfoundland and Labrador</option>
<option value="NS">Nova Scotia</option>
<option value="NT">Northwest Territories</option>
<option value="NU">Nunavut</option>
<option value="ON">Ontario</option>
<option value="PE">Prince Edward Island</option>
<option value="QC">Quebec</option>
<option value="SK">Saskatchewan</option>
<option value="YT">Yukon Territory</option>
</select></div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="row" id="formElementid7" style="clear: both; width: 100%;">
<div class="grid-layout-col">
<div class="layout-col col-sm-12 col-xs-12">
<div id="formElement7" class="elq-field-style form-element-layout row" style="padding-bottom: 10px; margin-top: 20px; width: 100%;">
<div style="text-align:left;" class="col-sm-12 col-xs-12"><label class="elq-label " for="fe140493" style="display: none;">Email Optin<span style="color: #da291c;font-weight: bold;font-size: 0.875rem;font-size: 14px;">*</span></label>
</div>
<div class="col-sm-12 col-xs-12">
<div class="row" style="width: 100%;">
<div class="col-xs-12">
<div class="field-control-wrapper"><input type="hidden" class="elq-item-input" name="optin" id="fe140493" value="" style="width:100%;" autocomplete="off"></div>
</div>
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GARTNER: MARKET GUIDE FOR CONTACT CENTER INFRASTRUCTURE
According to Gartner, "While the market continues to shrink, and vendor
investment stagnates, many users of on-premises or single-tenant “private cloud”
contact center systems are not yet ready to migrate to CCaaS solutions. This
Market Guide helps application leaders differentiate CCI offerings."
The market for Contact Center Infrastructure (CCI) solutions includes equipment,
software and services that help enable customer service organizations manage
customer interactions across multiple channels and through both self-service and
assisted service.
In this Market Guide for Contact Center Infrastructure (CCI), Gartner provides
business leaders with recommended strategies and vendor insights around several
CCI offerings. Gartner mentions the CCI market, “covers solutions that include
the equipment, software, and services that enable customer service organizations
to manage multichannel customer interactions holistically (using self service
and assisted service) from a customer experience and an employee experience
perspective.“
Download the Gartner Market Guide today.
Gartner, Market Guide for Contact Center Infrastructure,Drew Kraus, Steve Blood,
Pri Rathnayake, 13 March 2023
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its
affiliates in the U.S. and internationally and is used herein with permission.
All rights reserved.Gartner does not endorse any vendor, product or service
depicted in its research publications, and does not advise technology users to
select only those vendors with the highest ratings or other designation. Gartner
research publications consist of the opinions of Gartner’s research organization
and should not be construed as statements of fact. Gartner disclaims all
warranties, expressed or implied, with respect to this research, including any
warranties of merchantability or fitness for a particular purpose.
https://www.avaya.com/en/registration/gartner-market-guide-contact-center-infrastructure-ty/
24CCS-GL-GRTCCI-EM 24CCS-GL-GRTCCI-EM
Gartner: Market Guide for Contact Center Infrastructure
https://www.gartner.com/doc/reprints?id=1-2DW4I0KG&ct=230601&st=sb null
Access the Gartner repot "Market Guide for Contact Center Infrastructure"
anytime you want from the link below.
Research CCaaS Your Gartner market guide download from Avaya Download Download
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