www.supportlogic.com Open in urlscan Pro
35.190.146.186  Public Scan

Form analysis
0 forms found in the DOM

Text Content

 * Why SupportLogic?
 * How It Works
   * * * Integrations
         * Salesforce
         * Zendesk
         * Microsoft
         * ServiceNow
         * Freshdesk
     * * ProductsExplore the SupportLogic SX Platform
         * Product Tours
     
     * * INSIDE THE INTELLIGENCE
         
         Most artificial intelligence (AI) platforms hide their technology
         within a black box of proprietary claims. This paper does the opposite:
         revealing in detail how SupportLogic works so you can make a more
         informed decision.
         
         Download Datasheet
 * Solutions
   * * * By Use Case
         * Reduce Backlog with Signal Extraction
         * Predict and Manage Escalations
         * Assign Cases Intelligently
         * Agent and Case Quality Assurance
         * Analyze and Prevent Customer Churn
     
     * * QLIK REDUCED ESCALATIONS BY 30% IN JUST SIX MONTHS
         
         Qlik faced the operational challenge of transforming its support team
         from reactive to proactive to prevent escalations and better prioritize
         cases. To achieve this, the company turned to SupportLogic’s AI-powered
         continuous service experience platform. By leveraging SupportLogic’s
         customer sentiment and attention metrics, Qlik was able to reduce
         customer escalations by 30% in just six months for its core analytics
         product.
         
         Read More
 * Resources
   * * * Resource Center
         * Blog
         * Webinars
         * Case Studies
         * Videos
         * Datasheets
         * Whitepapers/eBooks
       * Events
       * The Definitive Support Experience Maturity Model
     
     * * THRIVING IN A BUSINESS DOWNTURN
         
         B2B support leaders must adopt a proactive customer support model now
         to retain customers, grow business, and stay competitive during a down
         economy.
         
         Read More
 * Company
   * * * About UsLearn more about what makes SupportLogic special
       * NewsroomGet the latest news and announcements
     * * Leadership & InvestorsMeet SupportLogic’s executive staff and lead
         investors
       * PartnersExplore our partnerships and access free training
     * * CareersWe’re Hiring! Browse our open positions
       * SecurityAt SupportLogic, it’s a “security first” mindset
     * * Blog Feb 18, 2022
         
         AI IN CUSTOMER SUPPORT: THE MINDSET SHIFT YOU NEED FOR SUCCESS
         
         AI in customer support is an exciting opportunity, but a big change.
         Learn how to approach this change with the right mindset for success.
         
         Read More
 * Take a Tour
 * Get a Demo


SHIFT FROM
REACTIVE TO
PROACTIVE SUPPORT

Extract signals from every customer interaction and use real-time
recommendations to elevate the customer support experience

Your browser does not support HTML5 video.


SUPPORT EXPERIENCE RETAINS CUSTOMERS AND GROWS REVENUE IN A CHALLENGING ECONOMY

Read more


TYPICAL SUPPORT CHALLENGES

Customer insights trapped in data silos

An inability to analyze every customer interaction for predictive signals leaves
teams flying ...

Learn More
Constant firefighting

In reactive mode, teams burn out and customer relationships suffer.

Learn More
Agent attrition and burnout

Without an engaged, well-coached and happy team, customer support and brand
experience suffer....

Learn More
No visibility into customer churn

A focused customer experience drives customer relationships and expansion.

Learn More


THE WORLD’S FIRST SUPPORT EXPERIENCE (SX) PLATFORM

Finally, extract the voice of the customer and use those insights to transform
the role of support and employee experience.

PREDICT ESCALATIONS

Discover hidden insights about customer satisfaction, issue urgency and
potential revenue risks from every support interaction to get ahead of potential
escalations.

Learn More

PREVENT CUSTOMER “FIRE DRILLS”

Gain a deeper understanding of every customer relationship and take decisive
action in real-time.

Learn More

ELEVATE EVERY AGENT

Better engage every agent to foster more effective support while delivering soft
skills and other coaching moments to improve employee satisfaction and
retention. 

Learn More

RETAIN CUSTOMERS

Get ahead of potential churn events with an early warning system that empowers
both support and customer success teams to protect and grow revenue.

Learn More
Previous

PREDICT ESCALATIONS

Discover hidden insights about customer satisfaction, issue urgency and
potential revenue risks from every support interaction to get ahead of potential
escalations.

Learn More
Your browser does not support HTML5 video.

PREVENT CUSTOMER “FIRE DRILLS”

Gain a deeper understanding of every customer relationship and take decisive
action in real-time.

Learn More
Your browser does not support HTML5 video.

ELEVATE EVERY AGENT

Better engage every agent to foster more effective support while delivering soft
skills and other coaching moments to improve employee satisfaction and
retention. 

Learn More
Your browser does not support HTML5 video.

RETAIN CUSTOMERS

Get ahead of potential churn events with an early warning system that empowers
both support and customer success teams to protect and grow revenue.

Learn More
Your browser does not support HTML5 video.
Next

1/4



TURN YOUR SYSTEM OF RECORD INTO A SYSTEM OF ACTION

SupportLogic works with what you already use, unlocking customer insights
trapped within your CRM and providing actionable recommendations that can be
used across your entire organization (support, product, engineering, sales, and
customer success) to improve the customer experience.

Explore Our Integrations



INNOVATIVE SUPPORT AND SUCCESS LEADERS LOVE SUPPORTLOGIC

“Our management team uses SupportLogic as our eyes everywhere.”

PATRICK MARTIN

VP of Technical Support

REDUCE MEAN TIME TO RESOLUTION FROM 4 DAYS TO 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

Read Case Study

“[SupportLogic can] look at the actual content, process it intelligently, and
generate alerts and signals to intercept and intervene at the right time.”

MATT BLAIR

SVP Support and Customer Success

TAKE A PROACTIVE APPROACH TO SUPPORT

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

Read Case Study

“I’m excited about Customer Support delivering a delightful service experience
at every stage of the customer journey, in addition to resolving customer
issues.”

DANIEL COULLET

VP, Customer Success at Scale and Support Service

REDUCE ESCALATIONS AND BETTER PRIORITIZE CASES

30

%

ReduCtion in escalations

+

4.7

 / 5

Partner CSAT

Read Case Study

“Our collaboration with SupportLogic has leveled up our customer support
experience and has resulted in a 40% reduction in escalations.”

CHAD SINGLETON

Vice President of Support Readiness

REDUCE ESCALATIONS AND IMPROVE CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

Read Case Study

1/4


SUPPORTLOGIC RESOURCES

Visit Resource Center

White Papers

INSIDE THE INTELLIGENCE

Most artificial intelligence (AI) platforms hide their technology within a black
box of proprietary claims. This paper does the opposite: revealing in detail how
SupportLogic works so you can make a more informed decision.

Download Datasheet
Blog

CREATING THE FUTURE OF SUPPORT

Judith Platz

Chief Customer Officer, SupportLogic

SupportLogic’s new Chief Customer Officer, Judith Platz, shares why she joined
the company and what she believes lies ahead for support organizations.

Read More
Videos

PROVEN RESULTS THAT YOU CAN ACHIEVE

Watch how Qlik, Nutanix, Aruba, Rubrik, Fivetran and other customers have
transformed their service delivery with SupportLogic SX.

Watch Video


ELEVATE YOUR SUPPORT EXPERIENCE

Reduce Customer Escalations by 40%




SPEAK WITH AN EXPERT

Get a live demo from a SupportLogic expert

Get a Demo


SEE FOR YOURSELF

Experience SupportLogic at
your own pace

Take a Tour
 * Why SupportLogic?
 * How It Works
   * Integrations
     * Salesforce
     * Zendesk
     * Microsoft
     * ServiceNow
     * Freshdesk
   * Products
     * Product Tours

 * Solutions
   * By Use Case
     * Reduce Backlog with Signal Extraction
     * Predict and Manage Escalations
     * Assign Cases Intelligently
     * Analyze and Prevent Customer Churn
     * Agent and Case Quality Assurance

 * Company
   * About
   * Contact Us
   * Careers
   * Leadership & Investors
   * Newsroom
   * Partners
   * Security

 * Resources
   * Resource Center
   * Blog
   * Webinars
   * Case Studies
   * Videos
   * Datasheets
   * Whitepapers/eBooks

Elevate your customer support experience. Shift from reactive to proactive.


 * Privacy Policy
 * Data Processing Addendum
 * Information Policy
 * Master Services Agreement

©2022 SupportLogic. All Rights Reserved.

word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word

mmMwWLliI0fiflO&1
mmMwWLliI0fiflO&1
mmMwWLliI0fiflO&1
mmMwWLliI0fiflO&1
mmMwWLliI0fiflO&1
mmMwWLliI0fiflO&1
mmMwWLliI0fiflO&1