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Mobile for Telecom Service 2024
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1CustomMobileSolutionsforTelecomRetailIBAGroup2AboutIBAGroupPolandLithuaniaBulgaria…ITandbusinessprofessionals2000PartnersSAPRedHatLenovoWorkFusionOracle…ClientsIBMHapag-LloydGoodYearO2StandardBank…IndustriesSoftwareFinance&BankingTransport&LogisticsTelecommunication…3MobileIntegratedWorkplaceSolutionforTelecommunicationOperatorRetailStaffOurSolution:Weenablemedium-sizedbusinessesandlargeenterprisesinthetelecomretailindustry(andother)toprovidecustommobileapplicationdevelopmentandintegrationintotheIToperationslandscape.OurEnd-to-End(E2E)developmentofmobilesolutionsforthetelecomretailindustryprovidesfull-cyclesoftwaredevelopment,includingtheanalysisandspecificationofrequirements,development,qualityassurance,publishingtoapplicationstores,usertraining,andwarrantysupport.4ChallengesGoals1/Streamlineretailsalesprocesses2/Reduceemployeeturnover3/Improvecustomersatisfaction4/Accelerateemployeeonboarding5/Deliveracomprehensivesolution1/Decliningsales:urgentneedforinnovativesolutionstoimprovetheretailexperienceandsalesboost.2/Highstaffturnoverinretailstoreshasdisruptedthecontinuityofserviceandraisedtrainingcosts.Clientneeded:streamlinedonboarding,training,e-learning,infosharingwithelementsofcompetitionandgamification3/Lowcustomersatisfaction.4/Lengthyonboardingprocess:theextensivetimerequiredfornewretailemployeestobecomefullyoperationaldelayedtheirabilitytocontributeeffectivelytosalesandcustomerservice.5/Operationalinefficiencies:outdatedandinefficientretailprocesseswereunabletomeetthefast-pacedserviceexpectationsofcontemporaryconsumers,necessitatingacomprehensiveoverhaul.6/Outdatedoperationalmodels:desktoponly,nomobilityforthestaff,lessefficientcustomerexperience5IDverificationmadeeasy:1/CaptureIDImages:UseyoursmartphonecameratotakephotosofIDpages(e.g.,IDcard,passport).2/ComputerVisionProcessing:Thesystemprocessestheseimagestoextractandrecognizetheinformation.3/FraudPrevention:Matchesthephotointhedocumentwiththecustomer'sactualphototopreventpotentialfraud.MobileServicesSalesModuleFeatures:IDScanning6MobileServicesSalesModuleFeatures:PaperlessprocessingoflegaldocumentsDigitizinglegaldocumentseffortlessly:1/ElectronicDocuments:Alllegaldocumentsareavailableinelectronicform,eliminatingtheneedforhardcopies.2/ResourceSavings:Thisapproachsavesresourcesandreducescosts.3/EasySignatures:Customerscansigndocumentsbysimplyswipingtheirfingeronthesmartphonescreen.7SmartandsimpleSIMmanagementwitheSIMoption:1/eSIMConvenience:EasilyreplacephysicalSIMcardsformodernsmartphonesandtablets.2/InstantActivation:Oncerequested,aQRcodeispresentedinthemobileapp.3/QuickSetup:CustomerscanscantheQRcodeforimmediateactivationontheirdevice.MobileServicesSalesModuleFeatures:eSIMsupport8Thesolutionistotallycustomizable.Differentmodulesandfeaturescanbeenvisageddependingonthebusinessrequirements.Somepossibleoptionsinclude:1/Retailstafftraining,e-learning,onboardingwithelementsofgamificationandcompetition2/Internalinformationsharing3/BroadbandInternetservicesubscriptionssaleswithinstantservicecoverageverification.4/DevicesandgadgetssaleswithIMEI/Serialscanning.5/Financialoptionslikeinstallmentsorcreditwithonlinescoring.AdditionalModulesandFeatures9MobileTechnologiesWeWorkwithProgrammingLanguagesDatabasesToolsIDEFrameworks&10DeliveryapproachOursolutionencompassesthefullcycleofsoftwaredevelopmentandmaintenancesupportingbothphonesandtablets.Discovery/AnalysisofBusinessNeedsUX/UI&TechnicalDesignPublishingProjectEstimationDevelopmentandTestingMaintenance&SupportIntegration(e.g.:Billingsystem,SIMcardinventorysystem)11CustomerValueReductionofretailstorestaffonboardingtimefrom40hoursto6hours15%increaseinmonthlyretailsales.10%decreaseintheturnoverrateofretailstaff.25%reductioninCustomerAcquisitionCost(CAC).Withinsixmonthspost-launch,themobileappyieldedsignificantresults:7%increaseintheaverageretailcustomerchecksize.IncreaseintheaverageretailstorecustomerNPSfrom50to70(onthescalefrom-100through100)50%reductionincustomerservicetimeatretailstore.Openingnewretailstoresnowtakes40-60%lesstimeduetostreamlinedprocesses.Employeeefficiencyhasincreasedby60%thankstoe-learningandgamificationinitiatives.12OtherRecentExperienceinTelecom1.ChatbotsolutionforatelecomcompanyBusinessChallenge:Improvecustomerservicequality,reducecallcentercosts,andstreamlineoperatortasks.IBAGroupChatbotsSolution:1/Reducescallcenterworkloadbyhandlingsimilarrequests,allowingoperatorstofocusonnon-standardrequests.2/Provides24/7assistance,ensuringclientsreceivetimelyadvice.3/Lowersmaintenanceandtrainingcostsbylearningnewinformationautonomously.4/Enhancesrequestprocessingqualityandspeed,accumulatingvaluablestatisticsforcontinuousimprovement.2.ClientwebportalforaCentralEuropeantelecomoperatorBusinessChallenge:Improvetheabilitytoprovideefficientaccountmanagement,billing,servicerequests,usagemonitoring,andotheressentialservicesforindividualandbusinessusers.IBAGroupSolution:1/Conductedthoroughtechnicalaudits,minimizingoutagesandallowingfocusonnon-standardtasks.2/AdoptedAgilemethodologiesforcontinuousdevelopmentandtimelyfeaturereleases.3/Implementedincrementalupdates,reducingmaintenanceandtrainingcosts.4/Maintainedproactivecommunication,enhancingprocessingspeedandaccumulatingvaluabledataforcontinuousimprovement.13OurServicesKeyExperience:CustomEnterpriseApplicationsModernizationandIntegrationsRPA,BPM(RoboticsProcessAutomation,BusinessProcessManagement)PenetrationTesting,QAExcellenceCloudMigrationDataManagement,AnalysisandAI010405020314Thanksforyourattention!Ifyou’vegotanyquestionsleftunansweredorarereadytoengageinnegotiatingthetermsofourprospectivepartnershiprightaway,youaremorethanwelcometoreachouttous.IBAGroupTeamGetinTouchIBAGroup©2024IBAGroupinfo@ibagroupit.com2583/13PetrzilkovaSt.,Prague5,15800,CzechRepublic(+420)251116206(+420)251116211www.ibagroupit.com

CustomMobileSolutionsforTelecomRetailIBAGroup
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