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Text Content

 * About Us
   Our Culture
 * Industries
   SaaS
   E-Commerce
   Fintech
 * Pricing
 * Resources
   Case Studies
   Outsourcing FAQs
   Blog
   Onboarding
 * Services
   AI Initiative
   Back-Office
   Content Moderation
   Customer Support
   Technical Support
   Virtual Assistants

Book a Free Demo Call
Apply
USA & Philippines

+1 (281)-845-6064





WE SUPPORT THE WORLD'S FASTEST GROWING SAAS E-COMM FINTECH COMPANIES

We guarantee we’ll improve your critical metrics in 90 days or we’ll PAY YOU
$25k.

Book a 15 Minute Demo Call



SOME OF OUR HAPPY CLIENTS




WHY WE'RE DIFFERENT

You don’t pay until after you have selected your perfect outsourced staff
members. We never “assign” staff, but we ensure you test and pick your ideal
team members.


Less than 1% customer churn rate, LOWEST in the industry!

No contract, no deposit, cancel anytime!

Pay nothing until you’ve selected your dream team.

Happiest customer-facing staff in the industry.

24/7 staff availability.

A MESSAGE FROM OUR FOUNDER, NATHAN YAP


Show Me More


WE BELIEVE ICONIC COMPANIES SEE EVERY INTERACTION AS AN OPPORTUNITY TO WOW
CUSTOMERS

If you want regular customer service, you can go with anyone – but if you want a
white-glove concierge for your customers at the same outsourcing rates – our
happy and highly English proficient team in the Philippines is the way to go.



CUSTOMER SUPPORT

Responsive, caring customer support team members trained to be an extension of
your company.

TECHNICAL SUPPORT

Turn stressful problems into satisfied customers with our talented team
technical experts ready to help.

BACK-OFFICE ADMINISTRATION

Cut unnecessary customer payroll costs by 50% by streamlining your
administrative needs.

CONTENT MODERATION

Gain confidence in your brand’s social reputation through our team’s continual
oversight of your digital presence.

Get Started With A Free Consultation



0+


HAPPY CUSTOMER INTERACTIONS

We pride ourselves in our ability to reliably wow customers time and time again.
We provide this through our proven management structure. and feedback systems.
When you work with us, you get access to proactive leadership as well as
customer service support.

INCLUDED


Digital transformation with our in-house process automation team.

Phone systems customization.

Portal/management interface customization.

Dedicated project managers.

See For Yourself



ACCESS BEST-IN-CLASS


PRICE, PROCESSES, & PEOPLE


Get Top Customer Service & Management


TESTIMONIALS & CASE STUDIES

“SupportZebra was the first partner we worked with that was clearly driven to
help us reach our goals and willing to go above and beyond when the situation
called for it. ”

SALESNEXUS

Lead Generation

“The team that we have built with SupportZebra is fantastic! They are eager to
learn, sharp, and extremely dependable.”

EJ WHOLESALE

Wholeseller

"Support Zebra has been a game changer for our business. After bringing on a SZ
team member, we've managed to improve our operational efficiency and further
focus our sales efforts."

ISCENTIAL

Insurance Agency


Case Study

Case Study

Case Study


FAQs


HAVE A QUESTION?

How do we get in touch?

After filling out the initial question and answer form, we’ll call you to
determine how to best fulfill your needs.

Where are you located?

Our staff is Western educated and based in the US and the Philippines.

What is the office setup like?

Connectivity and reliability is our primary concern. Our computers are equipped
with the latest Intel Duo Core processors with UPS systems for power outages. In
addition, our office has a primary internet service provider with two dedicated
backup providers and a power generator for any electrical outages that may
occur.

Are there any long-term contracts?

We don’t believe in long-term contracts and everything is on a month-to-month
basis. SupportZebra wants you to stay with us because you WANT to, not because
you have to.

Who manages the staff?

SupportZebra handles all management aspects of the staff. We provide the office
space, computers, and phone systems. We also provide ongoing training and
management, full benefits, and personal growth activities for your staff.

How do I assign work to my staff?

You can contact them directly by phone, email, or through our dedicated project
management software that we provide for each client as part of our service
offering.

What if I’m not satisfied?

SupportZebra strives to make sure that each and every client is satisfied with
every aspect of our service. If, for any reason, you are not happy, we encourage
you to contact your dedicated account manager directly – they will then work
with our team to best resolve your issue. If your issue still remains, all
clients are put in direct contact with Nathan Yap, SupportZebra’s CEO. That’s
it! No complicated forms, ticketing systems, or layers of customer service
ambassadors to get through!

How do I apply to work for SupportZebra?

We’re happy you’re interested in joining Team-Z! Please view our current job
openings here.

DON'T SEE YOUR SUPPORT OUTSOURCING QUESTION?

Feel free to give us a call at +1 (281) 845-6064 or send us a message through
our contact form.
Contact Us



Z BLOG

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Technical Support

CHOOSING THE RIGHT OUTSOURCED IT SUPPORT PROVIDER


June 7, 2024
Read more
Customer SupportUpdates

CALL CENTER NEW HIRES: 10 RED FLAGS TO WATCH OUT FOR


June 5, 2024
Read more
0

Customer Support

CALL CENTER PROTOCOLS AND SOPS: WHEN IS IT OKAY TO HANG UP ON A CUSTOMER?


June 3, 2024
Read more
0

Customer Support

THE HUMAN TOUCH: CUSTOMER SERVICE IN PHILIPPINES CALL CENTERS


May 27, 2024
Read more
0

Updates

2024 GUIDE TO HEALTHCARE BPO


May 25, 2024
Read more
0

Customer Support

THE MYTH OF 24/7 QUALITY IN OUTSOURCED LIVE CHAT SUPPORT


May 23, 2024
Read more
0

Customer Support

HARNESSING FILIPINO CULTURAL STRENGTHS IN REMOTE TEAM MANAGEMENT


May 21, 2024
Read more
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USA (Headquarters)

10101 Southwest Freeway, STE 400 Houston, TX 77074

+1 (281) 845 6064

 

PHILIPPINES

G/F Claro M. Recto Avenue, Barangay 26, Cagayan de Oro City, Misamis Oriental
9000

+63 917 700 7656

 

MEXICO

Plaza Corporativa, P. de los Virreyes 45, Puerta de Hierro, 45116 Zapopan,
Jalisco
+5255 4161 0334

COMPANY

About UsContact UsLeadership

CONNECT

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BOOK STRATEGY SESSION





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