customer.international.pagseguro.com Open in urlscan Pro
104.18.31.230  Public Scan

Form analysis
2 forms found in the DOM

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Text Content

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Merchants
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CUSTOMER SERVICE

Welcome! BoaCompra is now PagSeguro.
How can we help you?

CHECK YOUR PAYMENT STATUS HERE:

Transaction Code
Email entered upon purchase

Search

* Order status and product delivery must be checked with the store
** Understand more about this status and/or what you can do to expedite your
payment completion process in our FAQ.


PAGSEGURO HELP CENTER

Use the field below to enter your question or keyword.
You can change the search language in the upper right corner of this page.

Attention: to track the status of your payment, use the search field above.

Submit
POPULAR CONTENT
Best-of-breed content
Payment declined - Credit/debit Card

Credit / debit card payment issues

If you paid by credit or debit card and received a "Payment declined" message,
your payment has been canceled and there are some possible explanations for this
status, such as:

 * There was an instability on the internet or an error in your browser when
   payment details were sent. In this case, and if the amount has not been
   charged to your account, you can try to clear your browser's Cookies and
   Cache by pressing the CTRL + SHIFT + DEL keys and repeat the operation;

 

 * There was a problem with the card used. Contact your credit card company to
   verify that everything is correct with them (there is usually a phone
   available on the back of the card). If the charge has been registered,
   contact our service team and send the invoice indicating the charge in one of
   the following formats: PNG, JPEG or PDF;

 

 * Your purchase was not approved by PagSeguro. All your order information is
   analyzed by our system, and sometimes there may be inconsistencies in the
   data, which blocks the transaction for security reasons. In these cases, no
   charge is made, and you must place a new order by selecting another payment
   method, carefully checking that all data has been filled in correctly. If you
   want to use the same card again for future purchases, please contact our
   service team and request a review of your account.

When the payment is canceled we are unable to reverse this process, so it will
not be possible to deliver this order. You can make new purchases with other
payment methods available on our page.

If you have been charged and the bank has approved the transaction, wait until
your invoice is closed and the charge will be withdrawn.

Remember that if you choose to pay by credit card, a deposit is automatically
made on your card. If the order is not approved, the amount is returned in the
next invoice after the purchase date.

Did this answer help you?
Yes
No
My payment was approved, but the product has not been delivered yet. What should
I do?

PagSeguro doesn’t deliver the products you bought, we are only responsible for
intermediating your payment and confirming it to the Merchant.

We are not responsible for delivery, tracking, refund or other issues directly
related to the product. The best solution for such issues is to contact the
store in which you placed the order.

Did this answer help you?
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No
How to solve an error when finalizing a purchase?

First you need to clear your PC's cookies and cache, then you try to buy with
other browsers. Check if you are typing everything correctly. If the error still
appears on the screen, send an e-mail to us (use the CONTACT button in our
website) with the following information:

- Print of the screen on which you entered the purchase data. Remember NOT to
send your card details! If we receive the print with this data the image will be
deleted and we are unable to help you :(

- Print the entire screen (including the browser address bar) in which the error
appears;

- Write the step-by-step that you are following, from the moment you choose what
you want to buy until the moment the error appears. Also tell us the name of the
online store where you want to buy and the payment method you want to use
(credit card, bank transfer, online debit etc.).

Once you send this information, we will reach our technical team so that we can
try and solve the problem. You can expect a response from us within 1 business
day.

Did this answer help you?
Yes
No
How can I pay with PagSeguro?

It is very easy, fast and safe to make a purchase with us:

1. Access the platform of one of our merchants;

2. Choose the product or service you wish to buy;

3. Select the payment method you want to use. We offer over 150 payment methods
in different countries, you just need to pick the one that’s best for you;

4. After choosing the payment method, the instructions on how to complete it
will be shown on your screen. You just need to follow them and wait for the
delivery time of your order.

Did this answer help you?
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No
What is chargeback?

Chargeback is when a purchase made with some specific payment methods (such as
credit card and PayPal) was delivered and subsequently canceled with the card
operator, causing a loss in our system. Therefore, the amount referring to this
debt must be paid so that PagSeguro and/or the Merchant can unblock that
registration.

Did this answer help you?
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No

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CATEGORIES
How to pay with PagSeguro
Delivery time and payment status
Problems with payment or improper billing
Data Protection
Security


ATTENDANCE

Click the button below to contact our support team.

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Copyright 2024 UOL PagSeguro © All rights reserved.
PAGSEGURO TECNOLOGIA LTDA. - CNPJ/MF 06.375.668/0001-08 - Av. Brigadeiro Faria
Lima, 1.384, São Paulo/SP – CEP 01452-002
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