www.wsj.com Open in urlscan Pro
2600:9000:21f3:e600:3:4b0:de80:93a1  Public Scan

Form analysis
1 forms found in the DOM

#

<form action="#" class="style--search-form-hI0pb2JfplZrewKUN--51 " role="search"><input id="searchInput" class="style--wsj-search-input-GNMy8Q5kg9IYwJKXYfIMm " placeholder="Enter News, Quotes, Companies or Videos" type="search"
    aria-label="Search the Wall Street Journal" tabindex="-1"><button class="style--search-submit-2EFgMYmHzRT8YBR7BYrV6G " aria-label="Submit Button" value="Search" type="submit" tabindex="-1" disabled="">Search <svg width="24" height="24"
      viewBox="0 0 24 24">
      <defs>
        <path id="search-medium_svg__a" d="M10.5 2a7.5 7.5 0 015.645 12.438l5.365 5.365-.707.707-5.365-5.365A7.5 7.5 0 1110.5 2zm0 1a6.5 6.5 0 100 13 6.5 6.5 0 000-13z"></path>
      </defs>
      <use fill="currentColor" fill-rule="evenodd" xlink:href="#search-medium_svg__a"></use>
    </svg></button></form>

Text Content

Skip to Main ContentSkip to SearchSkip to...
Select
 * Listen to Article
 * What To Read Next
 * Opinion Editor's Picks
 * Sponsored Offers
 * Most Popular Articles
 * Most Popular Opinion
 * Opinion Editor's Picks
 * Recommended Videos

Dow Jones, a News Corp companyAbout WSJ
 * News Corp is a global, diversified media and information services company
   focused on creating and distributing authoritative and engaging content and
   other products and services.
 * Dow Jones
   * Barron's
   * BigCharts
   * Dow Jones Businesses
   * Dow Jones Newswires
   * Factiva
   * Financial News
   * Mansion Global
   * MarketWatch
   * Newsmart
   * NewsPlus
   * Risk & Compliance
   * WSJ Live
   * WSJ Pro
   * WSJ Video
   * WSJ.com
 * News Corp
   * Avail
   * Business Spectator
   * HarperCollins Publishers
   * Housing
   * Makaan
   * New York Post
   * REA
   * realtor.com
   * Storyful
   * The Australian
   * The Sun
   * The Times
 * 


DJIA31082.56 points with a2.47%▲
S&P 5003752.75 points with a2.37%▲
Nasdaq10859.72 points with a2.31%▲
U.S. 10 Yr0/32 Yieldwith a4.228%▼
Crude Oil85.14 points with a0.75%▲
Euro0.9861 points with a0.02%▼
The Wall Street Journal
SubscribeSign In
Summer Sale
The Wall Street Journal
€2 per Month for 1 Year
Trust your source. Trust your decisions. Subsribe today and save on a WSJ
membership.
Become a WSJ Member Today
View Membership Options

English Edition
 * English
 * 中文 (Chinese)
 * 日本語 (Japanese)

Print Edition
Video
Podcasts
Latest Headlines
SubscribeSign In

 * Home
 * World
   
   REGIONS
   
    * Africa
    * Asia
    * Canada
    * China
    * Europe
    * Latin America
    * Middle East
   
   SECTIONS
   
    * Economy
   
   MORE
   
    * World Video

 * U.S.
   
   SECTIONS
   
    * Economy
    * Law
    * Politics
   
   MORE
   
    * WSJ Noted.
    * U.S. Video
    * What's News Podcast

 * Politics
   
   MORE
   
    * Politics Video
   
   COLUMNS
   
    * Washington Wire

 * Economy
   
   WSJ PRO
   
    * Bankruptcy
    * Central Banking
    * Private Equity
    * Venture Capital
   
   MORE
   
    * Economic Forecasting Survey
    * Economy Video
   
   SECTIONS
   
    * Capital Account

 * Business
   
   SECTIONS
   
    * Management
    * The Future of Everything
    * Obituaries
    * Tech/WSJ.D
   
   INDUSTRIES
   
    * Aerospace & Defense
    * Autos & Transportation
    * Commercial Real Estate
    * Consumer Products
    * Energy
    * Entrepreneurship
    * Financial Services
    * Food & Services
    * Health Care
   
    * Hospitality
    * Law
    * Manufacturing
    * Media & Marketing
    * Natural Resources
    * Retail
   
   C-SUITE
   
    * CFO Journal
    * CIO Journal
    * CMO Today
    * Logistics Report
    * Risk & Compliance
    * The Workplace Report
   
   COLUMNS
   
    * Heard on the Street
   
   WSJ PRO
   
    * Bankruptcy
    * Central Banking
    * Cybersecurity
    * Private Equity
    * Sustainable Business
    * Venture Capital
   
   MORE
   
    * Business Video
    * Journal Report
    * Business Podcast
    * Space & Science

 * Tech
   
   SECTIONS
   
    * CIO Journal
    * The Future of Everything
    * Personal Tech
   
   COLUMNS
   
    * Christopher Mims
    * Joanna Stern
    * Julie Jargon
    * Nicole Nguyen
   
   MORE
   
    * Tech Video
    * Tech Podcast

 * Markets
   
   SECTIONS
   
    * Bonds
    * Commercial Real Estate
    * Commodities & Futures
    * Stocks
    * Personal Finance
    * WSJ Money
    * Streetwise
    * Intelligent Investor
   
   COLUMNS
   
    * Heard on the Street
    * Greg Ip
    * Jason Zweig
    * Laura Saunders
    * James Mackintosh
   
   MARKET DATA
   
    * Market Data Home
    * U.S. Stocks
    * Currencies
    * Companies
    * Commodities
    * Bonds & Rates
    * Mutual Funds & ETFs
   
   MORE
   
    * CFO Journal
    * Markets Video
    * Your Money Briefing Podcast
    * Secrets of Wealthy Women Podcast
   
   Search Quotes and Companies
 * Opinion
   
   COLUMNISTS
   
    * Gerard Baker
    * Sadanand Dhume
    * James Freeman
    * William A. Galston
    * Daniel Henninger
    * Holman W. Jenkins
    * Andy Kessler
    * William McGurn
    * Walter Russell Mead
    * Peggy Noonan
    * Mary Anastasia O'Grady
    * Jason Riley
    * Joseph Sternberg
    * Kimberley A. Strassel
    * Allysia Finley
   
   MORE
   
    * Editorials
    * Commentary
    * Future View
    * Houses of Worship
    * Cross Country
    * Letters to the Editor
    * The Weekend Interview
    * Potomac Watch Podcast
    * Foreign Edition Podcast
    * Free Expression Podcast
    * Opinion Video
    * Notable & Quotable

 * Books & Arts
   
   REVIEWS
   
    * Film
    * Television
    * Theater
    * Masterpiece Series
    * Music
    * Dance
    * Opera
    * Exhibition
    * Cultural Commentary
   
   SECTIONS
   
    * Arts
    * Books
   
   MORE
   
    * WSJ Puzzles
    * Life Video
    * Arts Video

 * Real Estate
   
   SECTIONS
   
    * Commercial Real Estate
   
   MORE
   
    * Real Estate Video

 * Life & Work
   
   SECTIONS
   
    * Cars
    * Careers
    * Food & Drink
    * Home & Design
    * Ideas
    * Personal Finance
    * Recipes
    * Travel
    * Wellness
   
   COLUMNS
   
    * Your Health
    * Work & Life
    * Carry On
    * Bonds
    * Turning Points
    * On Wine
    * On The Clock
   
   MORE
   
    * WSJ Puzzles
    * Space & Science

 * Style
   
   SECTIONS
   
    * Lifestyle
    * Fashion
    * Film
    * Television
    * Music
    * Art & Auctions
   
   COLUMNS
   
    * My Monday Morning
    * Off Brand
    * On Trend

 * Sports
   
   SECTIONS
   
    * Beijing 2022 Olympics
    * MLB
    * NBA
    * NFL
    * Golf
    * Tennis
    * Soccer
   
   COLUMNS
   
    * Jason Gay

Search
 * Home
 * World
   
   REGIONS
   
    * Africa
    * Asia
    * Canada
    * China
    * Europe
    * Latin America
    * Middle East
   
   SECTIONS
   
    * Economy
   
   MORE
   
    * World Video

 * U.S.
   
   SECTIONS
   
    * Economy
    * Law
    * Politics
   
   MORE
   
    * WSJ Noted.
    * U.S. Video
    * What's News Podcast

 * Politics
   
   MORE
   
    * Politics Video
   
   COLUMNS
   
    * Washington Wire

 * Economy
   
   WSJ PRO
   
    * Bankruptcy
    * Central Banking
    * Private Equity
    * Venture Capital
   
   MORE
   
    * Economic Forecasting Survey
    * Economy Video
   
   SECTIONS
   
    * Capital Account

 * Business
   
   SECTIONS
   
    * Management
    * The Future of Everything
    * Obituaries
    * Tech/WSJ.D
   
   INDUSTRIES
   
    * Aerospace & Defense
    * Autos & Transportation
    * Commercial Real Estate
    * Consumer Products
    * Energy
    * Entrepreneurship
    * Financial Services
    * Food & Services
    * Health Care
   
    * Hospitality
    * Law
    * Manufacturing
    * Media & Marketing
    * Natural Resources
    * Retail
   
   C-SUITE
   
    * CFO Journal
    * CIO Journal
    * CMO Today
    * Logistics Report
    * Risk & Compliance
    * The Workplace Report
   
   COLUMNS
   
    * Heard on the Street
   
   WSJ PRO
   
    * Bankruptcy
    * Central Banking
    * Cybersecurity
    * Private Equity
    * Sustainable Business
    * Venture Capital
   
   MORE
   
    * Business Video
    * Journal Report
    * Business Podcast
    * Space & Science

 * Tech
   
   SECTIONS
   
    * CIO Journal
    * The Future of Everything
    * Personal Tech
   
   COLUMNS
   
    * Christopher Mims
    * Joanna Stern
    * Julie Jargon
    * Nicole Nguyen
   
   MORE
   
    * Tech Video
    * Tech Podcast

 * Markets
   
   SECTIONS
   
    * Bonds
    * Commercial Real Estate
    * Commodities & Futures
    * Stocks
    * Personal Finance
    * WSJ Money
    * Streetwise
    * Intelligent Investor
   
   COLUMNS
   
    * Heard on the Street
    * Greg Ip
    * Jason Zweig
    * Laura Saunders
    * James Mackintosh
   
   MARKET DATA
   
    * Market Data Home
    * U.S. Stocks
    * Currencies
    * Companies
    * Commodities
    * Bonds & Rates
    * Mutual Funds & ETFs
   
   MORE
   
    * CFO Journal
    * Markets Video
    * Your Money Briefing Podcast
    * Secrets of Wealthy Women Podcast
   
   Search Quotes and Companies
 * Opinion
   
   COLUMNISTS
   
    * Gerard Baker
    * Sadanand Dhume
    * James Freeman
    * William A. Galston
    * Daniel Henninger
    * Holman W. Jenkins
    * Andy Kessler
    * William McGurn
    * Walter Russell Mead
    * Peggy Noonan
    * Mary Anastasia O'Grady
    * Jason Riley
    * Joseph Sternberg
    * Kimberley A. Strassel
    * Allysia Finley
   
   MORE
   
    * Editorials
    * Commentary
    * Future View
    * Houses of Worship
    * Cross Country
    * Letters to the Editor
    * The Weekend Interview
    * Potomac Watch Podcast
    * Foreign Edition Podcast
    * Free Expression Podcast
    * Opinion Video
    * Notable & Quotable

 * Books & Arts
   
   REVIEWS
   
    * Film
    * Television
    * Theater
    * Masterpiece Series
    * Music
    * Dance
    * Opera
    * Exhibition
    * Cultural Commentary
   
   SECTIONS
   
    * Arts
    * Books
   
   MORE
   
    * WSJ Puzzles
    * Life Video
    * Arts Video

 * Real Estate
   
   SECTIONS
   
    * Commercial Real Estate
   
   MORE
   
    * Real Estate Video

 * Life & Work
   
   SECTIONS
   
    * Cars
    * Careers
    * Food & Drink
    * Home & Design
    * Ideas
    * Personal Finance
    * Recipes
    * Travel
    * Wellness
   
   COLUMNS
   
    * Your Health
    * Work & Life
    * Carry On
    * Bonds
    * Turning Points
    * On Wine
    * On The Clock
   
   MORE
   
    * WSJ Puzzles
    * Space & Science

 * Style
   
   SECTIONS
   
    * Lifestyle
    * Fashion
    * Film
    * Television
    * Music
    * Art & Auctions
   
   COLUMNS
   
    * My Monday Morning
    * Off Brand
    * On Trend

 * Sports
   
   SECTIONS
   
    * Beijing 2022 Olympics
    * MLB
    * NBA
    * NFL
    * Golf
    * Tennis
    * Soccer
   
   COLUMNS
   
    * Jason Gay

Search
Search





Share
 * Facebook
 * Twitter
 * LinkedIn
 * Copy Link

 * Cio Blog


FARMERS INSURANCE TESTS AI, AUTOMATION’S POTENTIAL FOR SPEEDING UP CLAIMS
PROCESS

By
Sara Castellanos
June 28, 2018 5:54 pm ET

Print

Text



Farmers Insurance Group is experimenting with how machine learning and software
robots could free up time for claims adjusters to tackle more complicated
customer issues, in yet another example of how automation is transforming the
way people work.

Technology executives at the 90-year-old insurer say artificial intelligence and
automation will become increasingly important in the way claims are resolved in
the future, making the process quicker for customers and taking out much of the
routine, mundane work for its more than 10,000 claims employees.


CONTINUE READING YOUR ARTICLE WITH
A WSJ MEMBERSHIP


SUMMER SALE


€2 PER MONTH FOR 1 YEAR

View Membership Options

Already a member? Sign In


RESUME SUBSCRIPTION

We are delighted that you'd like to resume your subscription.

You will be charged $ + tax (if applicable) for The Wall Street Journal. You may
change your billing preferences at any time in the Customer Center or call
Customer Service. You will be notified in advance of any changes in rate or
terms. You may cancel your subscription at anytime by calling Customer Service.

Please click confirm to resume now.

Confirm



Sponsored Offers
 * Walmart:
   Walmart promo code: $10 off all things Halloween
 * The Home Depot:
   $50 discount sitewide - Home Depot Coupon
 * Expedia:
   Today's Expedia promo code: Extra 10% off your stay
 * Hotels.com:
   Hotels.com October Deals - Save 20% or more
 * Nike:
   60% off running shoes and apparel at Nike
 * Best Buy:
   Save 15% or more on the Best Buy deal of the Day


MOST POPULAR NEWS

 * INSIDE THE CHESS CHEATING SCANDAL: ‘IT WAS A TICKING TIME BOMB’

 * HU JINTAO’S EXIT FROM CHINA’S PARTY CONGRESS CAUSES A STIR

 * SOUTHERN CALIFORNIA’S NOTORIOUS CONTAINER SHIP BACKUP ENDS

 * THE WAR TO DEFINE WHAT WORK LOOKS LIKE

 * CHINA’S XI JINPING MOVES TO EXTEND RULE AS TOP COMMUNIST PARTY RIVALS RETIRE


MOST POPULAR OPINION

 * OPINION: PRESIDENT RUMPELSTILTSKIN

 * OPINION: NO SYMPATHY FOR STEVE BANNON

 * OPINION: WESTERN WORLD’S ENERGY FOLLY IN A NEW YORK NUTSHELL

 * OPINION: WILL HISPANIC VOTERS TURN NEVADA REPUBLICAN?

 * OPINION: BORIS JOHNSON MAY BE THE LAST BEST HOPE OF THE TORIES




RECOMMENDED VIDEOS

 * WATCH: A TIMELINE OF LIZ TRUSS’S 45 DAYS AS U.K. PRIME MINISTER

 * WATCH: WALKER AND WARNOCK SPAR OVER ABORTION IN GEORGIA SENATE DEBATE

 * WATCH: CHINA’S EX-LEADER HU JINTAO ESCORTED OUT OF PARTY CONGRESS

 * WATCH: FIRE ENGULFS PRISON IN IRAN AS PROTEST MOVEMENT SPREADS

 * ‘I AM A FIGHTER, NOT A QUITTER’: U.K.’S TRUSS REJECTS CALLS TO RESIGN










 * The Wall Street Journal
 * 
   English Edition
    * English
    * 中文 (Chinese)
    * 日本語 (Japanese)

 * * Subscribe Now
   * Sign In
 * Back to Top «

WSJ Membership

 * WSJ+ Membership Benefits
 * Subscription Options
 * Why Subscribe?
 * Corporate Subscriptions
 * Professor Journal
 * Student Journal
 * WSJ High School Program
 * Public Library Program
 * WSJ Live

Customer Service

 * Customer Center
 * Contact Us

Tools & Features

 * Newsletters & Alerts
 * Guides
 * Topics
 * My News
 * RSS Feeds
 * Video Center
 * Watchlist
 * Podcasts
 * Visual Stories

Ads

 * Advertise
 * Commercial Real Estate Ads
 * Place a Classified Ad
 * Sell Your Business
 * Sell Your Home
 * Recruitment & Career Ads
 * Coupons
 * Digital Self Service

More

 * About Us
 * Commercial Partnerships
 * Content Partnerships
 * Corrections
 * Jobs at WSJ
 * News Archive
 * Register for Free
 * Reprints & Licensing
 * Buy Issues
 * WSJ Shop

 * Facebook
 * Twitter
 * Instagram
 * YouTube
 * Podcasts
 * Snapchat
 * Google Play
 * App Store

Dow Jones Products

 * Barron's
 * BigCharts
 * Dow Jones Newswires
 * Factiva
 * Financial News
 * Mansion Global
 * MarketWatch
 * Risk & Compliance
 * Buy Side from WSJ
 * WSJ Pro
 * WSJ Video
 * WSJ Wine

 * Privacy Notice
 * Cookie Notice
 * Manage Cookies
 * Copyright Policy
 * Data Policy
 * Subscriber Agreement & Terms of Use
 * Your Ad Choices
 * Accessibility
 * Copyright ©2022 Dow Jones & Company, Inc. All Rights Reserved.