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Help Center > Knowledge Base


OKTA IDEAS OVERVIEW & FAQ

THIS ARTICLE IS AN OVERVIEW OF THE OKTA IDEAS PROGRAM

MAR 22, 2022•KNOWLEDGE ARTICLE


INFORMATION

Content
Our customers play a huge part in how we develop our products, whether by
sharing feedback, requesting features, or offering up new ideas. This of course
gives our Product Team lots to think about, from reviewing and prioritizing
feedback to making sure customers stay in the loop and informed. That’s where
Okta Ideas comes in, allowing our customers to submit feature requests/Ideas for
consideration in our Product Roadmap. Here’s everything you need to know about
Okta Ideas.



 


HOW TO SUBMIT AN IDEA:

 * From the Okta Help Center, click the Community dropdown menu and select Ideas


 * Click Make a Suggestion 


 * As you fill out the title of your Idea, any similar Ideas will pop up
   automatically. Click “I want this” to cast your vote, or click “Subscribe” to
   stay in the loop. (NOTE: adding a “thumbs up” to an Idea casts your vote and
   automatically subscribes you, but subscribing alone doesn’t cast your vote)
 * If a similar Idea doesn’t exist yet, be sure to enter a clear and descriptive
   title, fill in the details, choose your module and hit Suggest. (NOTE: Please
   make sure you’re thoroughly answering the questions in your submission. The
   more we know about your Idea, the more accurate we can be when reviewing your
   Idea)


WHAT HAPPENS NEXT?

Your Idea will be reviewed by the Okta Community Team to determine if a similar
Idea has been submitted. Duplicate ideas will be removed or merged so we
encourage you to search for your request in Okta Ideas. After your idea passes
an initial review, it will be available for the Community to vote and comment
on. (NOTE: Votes are an important signal to our team about the demand for a
feature or enhancement, and we consider them when building our roadmap). Ideas
that receive enough engagement in the Community when will be reviewed by the
Product Team for roadmap consideration.  Official responses will be posted in
the Ideas portal so you can easily see the status of your feature request and
exactly where it is in the lifecycle.

 


IDEA STATUSES: WHAT DO THEY MEAN?

When viewing an Idea, the "Request status" box to the right of the Idea title
will let you know where an Idea stands. Below are the definitions for each of
the available statuses:

 * Not Reviewed: This Idea is newly submitted and is pending review by the Okta
   Community Team. 
 * Awaiting Feedback: This Idea has been reviewed by the Ideas moderator and is
   now open for the Community to vote, prioritize, and add additional detail in
   the comments section. If your Idea received enough engagement by the
   Community it will be passed on to our Product Management Team for review and
   consideration in our product roadmap. An Idea will stay in this status until
   a product manager identifies it as an Idea that he or she would like to add
   to the roadmap
 * Not at this time: The Idea/feature request doesn’t fit into our current Okta
   product strategy or didn’t reach a sufficient level of Community engagement.
   You can learn more about what we’re currently working on by visiting our
   product roadmap: https://support.okta.com/help/s/productroadmap
 * Product Review: The Idea has been passed onto our product team for review and
   consideration in our product roadmap. 
 * On the Roadmap: The Idea is on the roadmap under active development and
   delivery is planned. The Idea status will be updated when the feature is
   ready for release. Note: Though  this is planned for release, no time
   commitments are made using Okta Ideas. For more information please reference
   the Okta Product Roadmap. 
 * Released: The Idea has been delivered and is generally available. No further
   updates will be made to the Idea.


FAQS

What’s new about Okta Ideas?
We’ll be the first to admit that the Ideas program hasn’t been given a lot of
love lately, but we’re changing that, working hard to develop a new Ideas
framework to amp up the feature request process. Here’s what you can expect: 

 * New statuses & external messaging: We revamped the statuses within the Okta
   Ideas portal so you can easily see the status of your feature request and
   exactly where it is in the lifecycle.
 * New submission questions: We’ve also made some changes to the questions we
   ask customers so we have just the right level of information to take action
   and/or close the loop on your Ideas.



How are we closing the loop with customers on existing Ideas?
Our Product Management Team is reviewing existing Ideas and informing those
relevant customers of the submission status. We’re also archiving customer Ideas
that had limited engagement or were obsolete, so be sure to submit those Ideas
you believe in so they can be captured and reviewed in our new lifecycle
workflow. 

What are some best practices?

 * Search first! Your suggestion may already have been submitted by another
   customer.
 * Vote or comment on others’ Ideas that are important to you.
 * Prioritize the Ideas you're created + voted on so our product team
   understands what matters the most to you. 
 * Stay up to date with the status & relevant information of your Ideas

How are we closing the loop with customers on existing Ideas?
Our Product Management Team is reviewing existing Ideas and informing those
relevant customers of the submission status. We’re also archiving customer Ideas
that had limited engagement or were obsolete, so be sure to submit those Ideas
you believe in so they can be captured and reviewed in our new lifecycle
workflow. 

What are some best practices?

 * Search first! Your suggestion may already have been submitted by another
   customer.
 * Vote or comment on others’ Ideas that are important to you.
 * Prioritize the Ideas you're created + voted on so our product team
   understands what matters the most to you. 
 * Stay up to date with the status & relevant information of your Ideas

My Idea hasn't been reviewed yet and I submitted it 6+ months ago. What can I
do?

If we haven't reviewed your item yet and it is a high priority for you:

 * Make sure it's at the top of your priority list
 * Make sure your request is clear. Why do you need this? What is it stopping
   you from doing? What is the impact of that? Please add these details in a
   comment on your Idea.
 * Promote your Idea within the Okta Community and other social channels to
   generate more votes!

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Title
Okta Ideas Overview & FAQ
Audience
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Article Total View Count
12,487
URL Name
Okta-Ideas-Overview-FAQ
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