www.shoppersstop.com
Open in
urlscan Pro
2a04:4e42:600::649
Public Scan
Submitted URL: http://delivery.firstcitizen.shoppersstop.com/BFDRAMWSLUQ?id=175517=IksICQAMBQUOTQUHVAAEAgFSBwdSVlhTBFFVVwNVUABYVlsAAFsBAA5QBwJQWVICUwBNFQ1BUl...
Effective URL: https://www.shoppersstop.com/faq
Submission: On July 17 via manual from SG — Scanned from SG
Effective URL: https://www.shoppersstop.com/faq
Submission: On July 17 via manual from SG — Scanned from SG
Form analysis 16 forms found in the DOM
Name: search_form_SearchBox — GET /search/
<form name="search_form_SearchBox" method="get" action="/search/" id="search_form_SearchBox">
<div class="input-group search search-wrap">
<div style="display: none" class="autosuggestions_hidden"></div>
<button type="button" class="btnmicrophone">
<i class="fa fa-microphone"></i>
</button>
<input type="text" id="js-site-search-input" accept="audio/*" class="form-control js-site-search-input ui-autocomplete-input" name="text" value="" maxlength="100" placeholder="Search Products & Brands"
data-options="{"autocompleteUrl" : "/search/autocomplete/SearchBox","minCharactersBeforeRequest" : "3","waitTimeBeforeRequest" : "500","displayProductImages" : true}"
autocomplete="off">
<input type="submit" class="btnsearch" value="">
<div class="search_bar_main" style="display: none;">
<div class="search_bar_inner">
<div class="search_right">
<div class="results_list">
<ul>
</ul>
</div>
</div>
<div class="search_left">
<div class="pro_list">
<ul>
</ul>
</div>
<div class="client_logo"></div>
</div>
</div>
</div>
</div>
</form>POST /login/checkout/completeprofile
<form id="completeProfileForm" action="/login/checkout/completeprofile" method="post" novalidate="novalidate" commandname="completeProfileForm">
<div class="cyp-form-wrap">
<h4>Complete Your Profile</h4>
<h5>Enter below details to proceed</h5>
<span class="register-fields-error" style="display: none;"> </span>
<div class="stepOne">
<div class="shadowpan ">
<div class="fieldBg fieldBg_email">
<input type="text" name="profileEmail" id="profileEmail" title="Email address" placeholder="Email*" autocomplete="off" readonly="" class="prefilled-color">
</div>
<div class="fieldBg fieldBg_fullname">
<input type="text" name="profileName" id="profileName" maxlength="75" title="Please enter valid First Name & Last Name*" placeholder="First Name & Last Name*">
</div>
<div class="fieldBg fieldBg_mobile">
<input type="tel" name="profileMobile" id="profileMobile" title="Mobile Number (10 digits)" placeholder="Mobile Number (10 digits)*" maxlength="10">
<span class="mobileNumberCode">+91</span>
</div>
<div class="fieldBg fieldBg_pass">
<input type="password" name="profilePassword" id="profilePassword" title="Set a password (min 6 & max 15 characters)" placeholder="Set a password (min 6 & max 15 characters)*" autocomplete="off" maxlength="15">
<a href="javascript:void(0)" class="changePassType"></a>
</div>
<div data-gender="gender" class="radio-col fieldBg_gen">
<input type="radio" name="gender" value="FEMALE" data-bs-original-title="" title=""> <label for="women">Female</label> <input type="radio" name="gender" value="MALE" data-bs-original-title="" title=""> <label for="men">Male</label>
</div>
</div>
<button class="continue-btn continue_verify" value="continue"> Continue<span class="ajax-loader"></span>
</button>
</div>
<div class="verifyUserOtp">
<div class="cod-vf-container">
<div class="cod-req-otp">
<p>Mobile Number</p>
<div class="mobileNo-container">
<span class="dispNo d-block"></span> <a href="javascript:void(0)" class="changeNo">Change</a>
</div>
</div>
</div>
<div class="cod-vf-otp">
<div class="eotp-container shadowpan">
<div class="eotp ">
<input type="password" name="cypOtp" id="cypOtp" maxlength="6" title="Enter OTP" placeholder="Enter OTP" autocomplete="off">
</div>
<span id="otp-clock" class="otp-clock"></span>
<a href="javascript:void(0)" class="resend hide" id="resendCypOtp">Resend</a>
</div>
</div>
<button class="continue-btn continue_verify" value="continue" id="profileOtpSubmitBtn" disabled=""> Continue<span class="ajax-loader"></span>
</button>
</div>
</div>
</form><form class="login-with-mobile needs-validation" id="loginWithMobileForm" novalidate="" autocomplete="off">
<div class="row">
<div class="col-md-12 form-fields">
<div class="form-floating">
<input type="tel" class="form-control ob-mobile custom-validity-input" id="mobileNumber" placeholder="Mobile Number*" maxlength="10" required="">
<label for="mobileNumber">Mobile Number<span class="text-red">*</span></label>
<div class="invalid-feedback"> Please enter a valid mobile number. </div>
</div>
</div>
<div class="col-md-12">
<button type="submit" class="primary-cta show_desktop" onclick="LoginTypeMobile('Mobile')"> Continue </button>
<button type="submit" class="primary-cta next-cta show_mobile" onclick="LoginTypeMobile('Mobile')"></button>
</div>
</div>
</form><form class="verify-otp verify-login-otp needs-validation" id="verifyOTPForm" novalidate="" autocomplete="off">
<div class="row">
<div class="col-md-12 row form-fields">
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,1)" id="otp-field-1">
</div>
</div>
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,2)" id="otp-field-2">
</div>
</div>
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,3)" id="otp-field-3">
</div>
</div>
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,4)" id="otp-field-4">
</div>
</div>
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,5)" id="otp-field-5">
</div>
</div>
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,6)" id="otp-field-6">
</div>
</div>
</div>
<div class="col-md-12">
<button type="submit" class="primary-cta" id="verifyOTPCTA" disabled="">SUBMIT</button>
</div>
<div class="col-md-12 resend-otp-link">
<p class="border-0">
<a title="Login with Email" class="lnkresend" id="resendOTP" href="javascript:void(0);">Resend OTP</a>
<span style="margin-right:0px;color:#777;margin-left:4px" class="otp-in">in</span>
<span id="otp-clock" class="otp-timer otp-clock"></span>
</p>
</div>
</div>
</form><form class="verify-otp verify-otp-sswallet needs-validation" id="verifyOTPSSWalletForm" novalidate="" autocomplete="off">
<div class="row">
<div class="col-md-12 row form-fields">
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,1)" id="otp-field-1">
</div>
</div>
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,2)" id="otp-field-2">
</div>
</div>
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,3)" id="otp-field-3">
</div>
</div>
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,4)" id="otp-field-4">
</div>
</div>
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,5)" id="otp-field-5">
</div>
</div>
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,6)" id="otp-field-6">
</div>
</div>
</div>
<div class="col-md-12">
<button type="submit" class="primary-cta" id="walletRedeemBtn" disabled="">SUBMIT</button>
</div>
<div class="col-md-12 resend-otp-link">
<p class="border-0">
<a title="Resend OTP" class="lnkresend" id="resendSSWalletOTP" href="javascript:void(0);">Resend OTP</a>
<span style="margin-right:0px;color:#777;margin-left:4px" class="otp-in">in</span>
<span id="otp-clock" class="otp-timer otp-clock"></span>
</p>
</div>
</div>
</form><form class="verify-otp verify-otp-fcwallet needs-validation" id="verifyOTPFCWalletForm" novalidate="" autocomplete="off">
<div class="row">
<div class="col-md-12 row form-fields">
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,1)" id="otp-field-1">
</div>
</div>
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,2)" id="otp-field-2">
</div>
</div>
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,3)" id="otp-field-3">
</div>
</div>
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,4)" id="otp-field-4">
</div>
</div>
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,5)" id="otp-field-5">
</div>
</div>
<div class="col-md-2 col-2">
<div class="form-floating">
<input type="tel" class="form-control otp-field" maxlength="1" oninput="digitValidate(this)" onkeyup="tabChange(event,6)" id="otp-field-6">
</div>
</div>
</div>
<div class="col-md-12">
<button type="submit" class="primary-cta" id="fccRedeemBtn" disabled="">SUBMIT</button>
</div>
<div class="col-md-12 resend-otp-link">
<p class="border-0">
<a title="Resend OTP" class="lnkresend" id="resendFCWalletOTP" href="javascript:void(0);">Resend OTP</a>
<span style="margin-right:0px;color:#777;margin-left:4px" class="otp-in">in</span>
<span id="otp-clock" class="otp-timer otp-clock"></span>
</p>
</div>
</div>
</form>/login/register
<form class="FC-regitration needs-validation" id="FCRegitrationForm" novalidate="" autocomplete="off" action="/login/register">
<div class="row">
<div class="col-md-12 form-fields">
<div class="form-floating">
<input type="text" class="form-control custom-validity-input" id="fullNameRegister" placeholder="Full Name*" required="" onkeyup="checkSignUpFormValidity(event)">
<label for="fullNameRegister">Full Name<span class="text-red">*</span></label>
<div class="invalid-feedback"> Please enter a valid first name and last name. </div>
</div>
<div class="form-floating">
<input type="tel" class="form-control ob-mobile custom-validity-input" id="mobileNumberRegister" placeholder="Mobile Number*" maxlength="10" required="" onkeyup="checkSignUpFormValidity(event)">
<label for="mobileNumberRegister">Mobile Number<span class="text-red">*</span></label>
<div class="invalid-feedback"> Please enter a valid mobile number. </div>
</div>
<div class="form-floating">
<input type="text" class="form-control custom-validity-input" id="emailRegister" placeholder="Email ID*" required="" onkeyup="checkSignUpFormValidity(event)">
<label for="emailRegister">Email ID<span class="text-red">*</span></label>
<div class="invalid-feedback"> Please enter a valid Email Id. </div>
</div>
<div class="form-floating gender-section">
<select class="form-select custom-validity-input" aria-label="Default select example" id="selectGenderValue" required="">
<option value="" selected=""></option>
<option value="MALE">Male</option>
<option value="FEMALE">Female</option>
<option value="Not Specified">Not Specified</option>
</select>
<label id="gender-label" for="selectGenderValue">Gender<span class="text-red">*</span></label>
<div class="invalid-feedback"> Please select your gender. </div>
</div>
</div>
<div class="col-md-12">
<button type="submit" class="primary-cta" disabled="" onclick="signUp()"> Submit </button>
</div>
</div>
</form><form class="login-with-email needs-validation" id="loginWithEmailForm" novalidate="" autocomplete="off">
<div class="row">
<div class="col-md-12 form-fields">
<div class="form-floating">
<input type="text" class="form-control custom-validity-input" id="emailId" placeholder="Email ID*" required="">
<label for="emailId">Email ID<span class="text-red">*</span></label>
<div class="invalid-feedback"> Please enter a valid Email Id. </div>
</div>
</div>
<div class="col-md-12">
<button type="submit" class="primary-cta show_desktop" onclick="LoginTypeEmail('Email')"> Continue </button>
<button type="submit" class="primary-cta next-cta show_mobile" onclick="LoginTypeEmail('Email')"></button>
</div>
</div>
</form>/j_spring_security_check
<form action="/j_spring_security_check" class="login-with-email-password needs-validation" id="emailPwdForm" novalidate="" autocomplete="off">
<div class="row">
<div class="col-md-12 form-fields">
<div class="form-floating">
<span id="toggle_pwd3" class="eye_slash field_icon first_password"></span>
<input type="password" class="form-control type_password_icon custom-validity-input" id="password" placeholder="Password*" required="">
<label for="password">Password</label>
<div class="invalid-feedback"> Please enter a valid password. </div>
</div>
</div>
<div class="col-md-12 forgot">
<a title="Forgot Password?" href="javascript:void(0)">Forgot Password?</a>
</div>
<div class="col-md-12">
<button type="submit" class="primary-cta show_desktop"> Continue </button>
<button type="submit" class="primary-cta show_mobile"> Submit </button>
</div>
</div>
</form>/login/pw/request
<form action="/login/pw/request" class="forgot-password needs-validation" id="forgotPwdForm" novalidate="" autocomplete="off">
<div class="row">
<div class="col-md-12 forgot-password-text"> Enter your email address. We will send you a link to reset your password. </div>
<div class="col-md-12 form-fields">
<div class="form-floating">
<input type="text" class="form-control custom-validity-input" id="emailId" placeholder="Email ID" value="Email ID" required="">
<label for="emailId">Email ID</label>
<div class="invalid-feedback"> Please enter a valid Email Id. </div>
</div>
</div>
<div class="col-md-12 form-fields">
<div class="ssl-captcha">
<div class="captcha-div "><span class="ajax-loader"></span>
<img class="captcha-img" id="myCaptcha" src="/captcha?timestamp=1689579743406">
<span id="refreshcaptcha" class="refreshIcon refresh"></span>
<button type="button" id="captchaAudio" class="icon speaker"></button>
<span class="ajax-loader captchaLoader" id="captchaLoader">
</span>
<audio controls="" id="myAudioCaptcha" controlslist="nodownload"></audio>
</div>
</div>
</div>
<div class="col-md-12 form-fields">
<div class="form-floating">
<input type="tel" class="form-control ob-mobile custom-validity-input" id="captcha" placeholder="Enter Captcha*" maxlength="5" required="">
<label for="captcha">Enter Captcha</label>
<div class="invalid-feedback">
</div>
</div>
</div>
<div class="col-md-12">
<button type="submit" class="primary-cta show_desktop"> Send Email </button>
<button type="submit" class="primary-cta show_mobile"> Submit </button>
</div>
</div>
</form><form class="shopping-experience">
<div>
<p class="perfect-weekend">What's your perfect weekend?</p>
</div>
<div class="row">
<div class="order">
<div class="col-12 books">
<p>Curled up With a book</p>
</div>
<div class="col-6 time">
<p>Family time</p>
</div>
<div class="col-6 hard">
<p>Party hard</p>
</div>
<div class="col-6 spree">
<p>Shopping spree</p>
</div>
<div class="col-6 homes">
<p>Decorate home</p>
</div>
<div class="col-6 chill">
<p>Movie & Chill</p>
</div>
<div class="col-6 fun">
<p>Outdoor fun</p>
</div>
</div>
<div class="col-12 weekend">
<p>Working weekend</p>
</div>
</div>
<div class="next">
<button type="submit" value="Submit" class="secondary-cta">NEXT</button>
</div>
<div class="Rectangle">
</div>
</form>/login/checkout/guest
<form action="/login/checkout/guest" class="guest-user-forms needs-validation" id="guestUserForm" novalidate="" autocomplete="off">
<a href="" class="icon close-black" data-bs-dismiss="modal" aria-label="Close"></a>
<div class="server-error-msg"></div>
<div class="row">
<div class="col-md-12 deliverTo-heading">
<p class="no-border">Please fill in your contact details</p>
</div>
<div class="col-md-12 form-fields">
<div class="form-floating">
<input type="tel" class="form-control ob-mobile custom-validity-input" id="phone" placeholder="Mobile Number*" maxlength="10" required="">
<label for="phone">Mobile Number<span class="text-red">*</span></label>
<div class="invalid-feedback"> Please enter a valid Mobile Number. </div>
</div>
</div>
<div class="col-md-12 form-fields">
<div class="form-floating">
<input type="text" class="form-control custom-validity-input" id="emailId" placeholder="Email ID*" required="">
<label for="emailId">Email Id<span class="text-red">*</span></label>
<div class="invalid-feedback"> Please enter a valid Email Id. </div>
</div>
</div>
<!-- delivery address section starts here -->
<div class="col-md-12 deliverAddress">
<p>Address Info</p>
</div>
<div class="col-md-6 form-fields">
<div class="form-floating">
<input type="text" class="form-control" id="enterPincode*" placeholder="Enter Pincode*" required="">
<label for="enterPincode">Enter Pincode<span class="text-red">*</span></label>
<div class="invalid-feedback"> Please enter a valid Enter Pincode<span class="text-red">*</span>. </div>
</div>
</div>
<div class="col-md-6 form-fields">
<div class="form-floating">
<input type="text" class="form-control" id="state" placeholder="State*" required="">
<label for="state">State<span class="text-red">*</span></label>
<div class="invalid-feedback"> Please enter a valid State. </div>
</div>
</div>
<div class="col-md-12 form-fields">
<div class="form-floating">
<input type="text" class="form-control" id="address" placeholder="Address (House No, Building )*" required="">
<label for="address">Address (House No, Building )<span class="text-red">*</span></label>
<div class="invalid-feedback"> Please enter a valid Address. </div>
</div>
</div>
<div class="col-md-12 form-fields">
<div class="form-floating">
<input type="text" class="form-control" id="landmark" placeholder="Landmark" required="">
<label for="landmark">Landmark</label>
<div class="invalid-feedback"> Please enter a valid Landmark. </div>
</div>
</div>
<div class="col-md-12 form-fields">
<div class="form-floating">
<input type="text" class="form-control" id="c" placeholder="City" required="">
<label for="City">City</label>
<div class="invalid-feedback"> Please enter a valid City. </div>
</div>
</div>
<!-- delivery address section ends here -->
<div class="col-md-12">
<button type="submit" class="primary-cta show_desktop"> Continue </button>
<button type="submit" class="primary-cta next-cta show_mobile"></button>
</div>
</div>
</form>/login/pw/change
<form class="reset-password needs-validation" id="reset-password" action="/login/pw/change" autocomplete="off" novalidate="novalidate">
<div class="reset d-block" id="">
<div class="row">
<div class="col-md-12 form-fields">
<div class="form-floating">
<span id="toggle_pwd" class="eye_slash field_icon "></span>
<input type="password" class="form-control password-eye-icon custom-validity-input" id="passWord" placeholder="Enter New Password*" maxlength="30" minlength="6" required="">
<label for="txtPassword">Enter New Password<span class="text-red">*</span></label>
<div class="invalid-feedback"> Please provide a password. </div>
</div>
</div>
<div class="col-md-12 form-fields">
<div class="form-floating">
<span id="toggle_pwd2" class="eye_slash field_icon"></span>
<input type="password" class="form-control confirmpassword-eye-icon custom-validity-input" id="confirmPassword" placeholder="Confirm Password*" maxlength="30" minlength="6" required="">
<label for="txtPassword2">Confirm Password<span class="text-red">*</span></label>
<div class="invalid-feedback"> Please provide a password. </div>
</div>
</div>
<input type="hidden" value="null" name="token" id="token">
<div class="col-md-12">
<button type="submit" class="primary-cta"> Reset password </button>
</div>
</div>
</div>
</form><form class="missing-mobile needs-validation" id="missingMobileForm" novalidate="" autocomplete="off">
<div class="row">
<p class="modal-section-information">To complete the registration please enter your mobile number.</p>
<div class="col-md-12 mobile-otp-error"></div>
<div class="col-md-12 form-fields">
<div class="form-floating">
<input type="tel" class="form-control keyup-validation ob-mobile custom-validity-input" id="mobileNumber" placeholder="Mobile Number*" maxlength="10" required="" onkeypress="return isNumber(event)">
<label for="mobileNumber">Mobile Number*</label>
<div class="invalid-feedback"> Please enter a valid mobile number. </div>
<input class="mobileNo" type="hidden" name="encrypedString" id="encrypedString">
<input type="hidden" id="google_id_token" value="">
</div>
</div>
<div class="col-md-12">
<button type="submit" class="primary-cta" disabled=""> Continue </button>
</div>
</div>
</form><form class="missing-mob-verify-otp needs-validation" id="missingMobVerifyOtpForm" novalidate="" autocomplete="off">
<div class="row">
<div class="col-md-12 mobile-otp-error"></div>
<div class="col-md-12">
<p>Mobile Number</p>
<div class="mobileNo-container">
<span class="dispNo" id="mobileNumberMasked">+91 - ******5433</span>
<a href="javascript:void(0)" class="changeMobileNo">Change</a>
</div>
</div>
<div class="col-md-12 form-fields">
<div class="form-floating">
<input type="tel" class="form-control keyup-validation ob-mobile" name="enteredOtpForLogin" id="enteredOtpForLogin" minlength="6" maxlength="6" placeholder="Enter OTP*">
<label for="enteredOtpForLogin">Enter OTP*</label>
<div class="invalid-feedback"> Please enter a valid OTP. </div>
<span id="otp-clock" class="otp-clock"></span>
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1. Home
2. FAQ
HELP / FREQUENTLY ASKED QUESTIONS
NEED HELP?
* Help/Faq's
* Track order
* Size Guide
* Buying Guide
* How do I shop?
* How do I pay?
* Find places we deliver
* SHOPPERS STOP LTD.
Umang Tower, 5th Floor, Mindspace,
Off. Link Road, Malad (West),
Mumbai, Maharashtra – 400 064
*
FOR QUERIES:
CUSTOMERCARE@SHOPPERSSTOP.COM
General Questions
* Q) With whom do I get in touch with for a bulk order of GV/GC/EGV?
Close
* East : Sulogno De : 09163847442
* West : Vinod Sodha : 09322265325
* North : Madhwesh Bhardwaj : 09811327529
* South : Vivek Singh : 09739165767
* Q Who can buy from Shoppersstop.com?
Close
* To be able to shop at shoppersstop.com, you should be above 18 years of
age and legally allowed, by the laws governing your land, to shop in
India.
* You need to have a valid credit card or debit card (VISA, MASTERCARD or
American Express) or have a net banking account with one of the banks
enabled on our payment gateway.
* We currently deliver to over 500 cities across India. Check the pincodes
we deliver to on our product pages.
* Q. How do I shop at www.shoppersstop.com?
Close
You can visit our How do I shop section accessible from the link at the
bottom of any page.
* Q) I live outside India, can I order for a delivery in India?
Close
Yes, you need to provide an Indian delivery address. To check whether we
deliver to the required pin check our product pages. You can provide a
billing address as a non Indian address.
* Q) How can I contact www.shoppersstop.com?
Close
You can write to us at customercare@shoppersstop.com for any queries about
shoppersstop.com.
* Q) How can I stop Shoppers Stop e-mails from going into my spam folder?
Close
* We take extreme care to not spam our customer's mail boxes. However, due
to personal settings sometimes our emails may land in your spam / junk
mail folder. You will need to add Shoppers Stop mail ids (
customercare@shoppersstop.com and noreply@shoppersstop.com) into your
trusted sender list. For e.g.
* 1) Gmail
* From your Gmail inbox, open the email you have received.
* Click on the arrow next to the reply button on the top right hand corner
of the email.
* From the drop down menu, click on "Add sender to contacts"
* Alternately, you can go to the spam folder, select the mail from Shoppers
Stop and then click 'Not spam' button to add Shoppers Stop into your
trusted source.
* 2) Yahoo Mail
* Click on 'Contacts' in the menu on the left of the page.
* Click 'Add contacts
* Add Name and email address
* Save contact details
* 3) Rediff Mail
* Go to junk folder
* Select the mail from Shoppers Stop
* Click on 'This is not spam' button at the top of the page to add Shoppers
Stop into your trusted source.
* 4) Hotmail / MSN Mail
* Once signed in, click 'Options' in the top right of your screen
* On the left side of the page, click 'Safe and blocked senders' which is
under the 'Junk email' section
* Click on 'Safe senders'
* Add the address or domain name, and click 'Add to list'.
* Q) How do I manage the emails I receive? Or how do I unsubscribe from your
mailing list?
Close
* Based on the choices you have made during various online / offline
interactions with us, we would communicate with you periodically for event
based communications such as order information, renewal notices, invites,
reminders, special offers etc.
* If you no longer want to receive emails from us, you can select your
preferences online in "My Account" section. However, you would continue to
receive transaction based e-mails such as order confirmation mail etc.
* Q) What is a coupon? I have received a promotion coupon code how do I use it?
Close
* We introduce various promotions from time to time. To enable you to take
benefit of these promotions, you are provided with relevant promotion
coupon codes.
* In order to take benefit of the discount / promotion, you will need to
enter the promotion coupon code in the space provided for it in your
shopping bag, and click the "Apply" button next to it.
* Your coupon will be applied ONLY after you confirm your order by clicking
on the Place Order button later in the checkout process.
* Multiple coupons cannot be used on a single order.
* Q) How do I best view your site?
Close
* Our site is compatible for all Windows and Mac operating systems and can
be viewed using the latest stable versions of any of the following
browsers. The site is optimized for 1024 X 768 resolution.
* Internet Explorer
* Google Chrome
* Mozilla Firefox Safari.
* What is Express Delivery?
Close
Express Delivery is an endeavour by Shoppers Stop to make faster delivery of
your orders to your doorstep within 24 hours of the order being received.
While we strive to deliver the order within the stipulated delivery timeline,
in certain scenarios order delivery may be delayed due to operational
challenges, regional restrictions, bad weather, flight delays, high volume of
shipments during sales, or other unprecedented events. In such case we shall
strive to make the delivery at the earliest.
Merchandise Related Queries
* Q) Is there any difference between the merchandise sold at Shoppersstop.com
and Shoppers Stop physical stores?
Close
Shopperstop.com offers the same quality of merchandise as sold in Shoppers
Stop stores, and the prices are also typically the same. However, we are
currently not offering the complete range of products available in our store,
on our website, though we are continually expanding the range. Most of the
categories available in the stores, with few exceptions like suits & jackets,
are available online as well.
* Q) What type of products do you sell on-line?
Close
We sell apparel, accessories (for Men, Women and Kids), fragrance & beauty,
home, travel and gifting related products.
* Q) Can you arrange for the delivery of a product which is available in our
physical store but not available online?
Close
We can only deliver products which are featured on the website and available
in stock.
* Q) How do I understand which size will fit me? Do you have size charts?
Close
All branded products usually have standard sizes, and we provide size
information for many brands on our website.
* Q) What are the wash care instructions for the product I have ordered?
Close
Wash care instructions wherever applicable can be found on the product
details page. This is the page from where you added the product to the
shopping bag. Alternately, most garments come with wash care labels.
* Q) I searched, but I can't find the item which I saw in one of your stores.
Close
It is possible that you may not find an item you saw in the store, since it
could have gone out of stock or it may not be a part of our online range at
present.
* Q) I am looking for a particular brand how can I find it?
Close
You can search for the brand through the search box provided on every page.
Alternatively, if you want to shop for a particular brand in a category, you
can click on the brands listed on the left side of the page under the heading
'Shop by Brand.
* Q) Where can I find / search a particular product?
Close
You can directly search for the product you are looking for through the
search box provided on every page. Alternatively you can navigate through our
site map for categories in which you are most likely to find your desired
product.
* Q\) Is express Delivery applicable to all products?
Close
No, Express Delivery is applicable to select products only.
Payment / Tender related Queries
* Q) How can I make a payment?
Close
* Currently we only accept VISA & MASTERCARD, or Amercian Express Credit
Cards and Debit Cards (if your issuing bank has enabled them for online
transaction)
* Netbanking with over 20 major banks
* First Citizen Reward Points Redemptions
* Gift Card
* E-Gift Vouchers
* If your net order value is greater or equal to Rs.50,000/- you will be
requested to share any one of the identity proof such as Aadhaar card, PAN
card or Driving license to process the order.
* Q) Do you accept debit cards?
Close Yes (if your issuer bank permits online transactions)
* Q) Do you accept payment through cheque/Demand Draft?
Close
No, currently we do not accept payment through cheque/Demand Draft
* Q) Can I buy Shoppers Stop gift voucher (GV) online?
Close
* Physical (paper) gift voucher can be purchased and redeemed at any of the
Shoppers stop store only. You may check the store locator for addresses of
Shoppers Stop Stores.
* Gift vouchers once purchased cannot be cancelled or returned.
* Q) Can I redeem Shoppers Stop gift voucher for online shopping?
Close
No you cannot redeem physical (paper) gift vouchers online
* Q) Can I buy product online and pick from the store?
Close
Yes, you can place order online and collect your order from the nearest or
preferred Shoppers Stop as per your convenience. For more details you may
refer the FAQs for Express Store Pickup on the given link -
https://www.shoppersstop.com/express-store-pickup
* Q) When would the payment be deducted from my card account? Would I be
charged as soon as I complete ordering online?
Close
Yes, an amount equal to your total order value will be deducted, as soon as
you place the order. In the unlikely event that we are unable to ship your
full order, you shall receive a full refund for the amount of such
undelivered items.
* Q) Is Stop-payment allowed in case I realize my card has been misused or a
purchase made fraudulently?
Close
You will need to report the incident to your card issuing bank.
* Q) What should I do if my credit/debit card has been compromised when I am
trying to make a payment online?
Close
We do not store your complete credit card information on our website, and
hence this cannot be compromised on our website. If you suspect that your
card has been compromised on some other website and has been misused on our
website, please immediately report the incident to your card issuing bank
Please also refer our privacy policy, which mentions that we do not collect
or store your complete credit card information, and this is securely
transmitted directly to the Bank's payment gateway.
* Q) Can I pay in-store for a product bought online?
Close
Sorry, as of now we do not offer such facility.
* Q) Are there any specific terms and conditions for using COD payment option
for a purchase?
Close
COD payment is now applicable on orders worth Rs.499 & above.
It is strictly a cash-only payment method; Gift Vouchers, Demand Drafts,
Cheques or Store Credit notes cannot be used for COD orders. However, you may
opt to pay the eligible COD amount through digital mode of payment. For more
payment options, please check with the courier executive at the time of
delivery.
Currently, we offer COD option only at select locations. Please check the
availability of COD payment option by entering your PIN codeHERE
* Q) How do I Place a COD Order?
Close
All items that have the "COD Available" indicated are eligible for Cash on
Delivery payment option. Add the item(s) to your cart and proceed to
checkout. Please note that if your shopping cart contains items which are not
eligible for COD payment option, you'll not be able to continue further. In
such a case, please create separate cart for products not eligible for COD
and make payment for those using other options.
When prompted to choose a Payment Option, select "Pay By Cash on Delivery"
• Enter your mobile number on the payment page. Our Customer care & logistic
partner will be contacting you on this number for processing & delivering
your order.
You will be required to make a Cash payment or you may opt to pay the
eligible COD amount through digital mode of payment. For more payment
options, please check with the courier executive at the time of delivery.
Terms & Conditions - Cash on Delivery
The maximum order value for COD is Rs.10,000
The Minimum order value for COD is Rs.499
Fine jewellery, products with warranty cards, high value products, Gift
Vouchers,
First Citizen membership purchase, or Store Credits cannot be paid by using
COD option.
Please make ONLY Cash or opt for digital payment at the time of delivery.
Cash to be paid before accepting and opening the parcel
* Q) Is COD available outside India?
Close
Currently, COD is available only at select locations within India.
Please check the availability of COD payment option by entering your PIN code
HERE
We do have a facility to pay the COD amount through digital mode of payment.
You may ask the courier executive for more payment options at the time of
delivery.
* Q) Can I send a gift to my friend/relative using COD option i.e. the payment
is collected from my billing address and the products are delivered to the
intended recipient's shipping address?
Close
Our customer care and logistic partner will be contacting you on the verified
mobile number only. Ordered products will be delivered at the provided
shipping address only on cash payment. You may opt to pay the eligible COD
amount through digital mode of payment. For more payment options, please
check with the courier executive at the time of delivery. Currently, there is
no option of collecting cash from a different person/address
* Q) Will there be change in delivery time for COD order?
Close
There may be a delay in delivery of COD orders since the courier will need to
coordinate with you to deliver the items as per your convenient time.
You shall be timely informed by the courier, on the progress of the delivery
of your order.
* Q) I wish to cancel my order placed using COD. Since I have not made any
payment, there is no need to call up and cancel my order.
Close
In case, you wish to cancel your order, you are requested to write to us on
customercare@shoppersstop.com.
There will be no refund applicable for orders placed via COD option and
cancelled before delivery.
* Q) Will I be charged anything extra for using COD payment option?
Close
No, there are no additional charges for using COD option. But to avail COD
facility, the total order value must be between Rs.499 and Rs.10000
The minimum shipping fee of Rs.149/- will be charged for an order value
lesser than Rs.1499/-. This will be added on the payment page before
completing the purchase.
* Q) Can I club payment options?
Close
We allow clubbing options for Gift card with E-Gift Vouchers with
Credit/Debit card or Netbanking ONLY.
* Q) What if my balance on Gift card or E-gift voucher is lower than the order
value?
Close
If the balance in your gift card or E-gift voucher is lower than the order
value you can combine your payment with Credit/Debit card, Netbanking, COD or
First Citizen Points to complete your order.
* Q) What happens when I return merchandise in which I had used dual payment
options?
Close
The amount equivalent to the value of the returned merchandise shall be
reversed back in the manner in which the payment initiated, first being
Prepaid payment mode i.e. Credit/Debit card, Netbanking followed by Loyalty
card payment, Gift card or E-gift card as applicable.
* Q) Do you allow clubbing of Gift Card with COD?
Close NO
* Q) Can I pay using Credit Card and balance using Netbanking?
Close
Yes, you can club both the payment mode.
* Q) Can I use multiple Gift card numbers in one order?
Close
Yes.
* Q) Are there any shipping charges applicable?
Close
All orders below Rs.1499/- will attract a shipping fee of Rs.149/-. However,
for First Citizen Club Members the minimum shipping fee of Rs.99/- will be
charged for an order value equal to or below Rs.499/-
* Is Express Delivery available on all payment modes?
Close
Currently, Express Delivery is available only for prepaid payments such as
Netbanking, Credit/Debit cards, UPI, Wallets, E-GV, Gift Card, and Shoppers
Stop Wallet.
Cancellation / Returns / Refund related Queries
* Q) What happens if an item I have ordered is out of stock?
Close
* If the item is out of stock when you are trying to add it to your shopping
bag, you will be informed immediately and the item won't get added to the
shopping bag.
* However, if the item goes out of stock after it has been added to your
shopping bag but before check out is completed, you will be informed at
the time of check out. You would then need to remove it from your bag
before proceeding to check out.
* If an item goes out of stock after you have placed your order and received
an order-confirmation, then we will put forward our best attempt to
fulfill the order by sourcing the selected item. In the event that we are
unable to source it for you, or if it is likely to take longer than 9 days
to ship, we will inform you about the delay and cancel the item, and
reverse any charges made to your credit / debit card against that item.
* Q) Is there a limit to the quantity that I can order for?
Close
No. However, in some cases where the order quantities are large, we may
verify in order to ensure your security, to confirm that you have indeed
ordered for these items.
Shoppersstop.com reserves the right, at our sole discretion, to limit the
quantity of items purchased per person, per household or per order. These
restrictions may be applicable to orders placed by the same account, the same
credit / debit card, and also to orders that use the same billing and/or
shipping address. We will provide notification to the customer should such
limits be applied. Shoppersstop.com also reserves the right, at our sole
discretion, to prohibit sales to any one as it may deem fit.
* Q) Can I cancel an order or an item?
Close
Yes, you can cancel the order fully or partially before it is shipped.
However, additions to an order, or changes to the item ordered, are not
possible.
* Q) Can I change shipping address of the order?
Close
You can change the shipping address before your order is billed and shipped
by mailing us at customercare@shoppersstop.com
* Q) What is your return/refund and replacement policy?
Close
We offer a 14 day refund and exchange policy, which is applicable to most
products sold on shoppersstop.com. Please refer our returns policy for more
details.
* Q) Do I need to pay shipping charges for any items returned to you by
courier?
Close
No, we offer FREE shipping on returns, which means that any items you wish to
return are collected by our courier at our cost, and you do not bear any
charges for the same.
* Q) In case I change my mind about the colour/ size picked up, can I have it
exchanged?
Close
Yes, for most products, you can exchange unused items. Some products are
excluded from this for hygiene reasons. For details on which products cannot
be exchanged or returned, please refer our returns policy.
* Q) I want to return a product, how can I do that?
Close
Most items are returnable in our stores, to check which items cannot be
returned in our stores please write to us at customercare@shoppersstop.com
You may visit any Shoppers Stop store in India, and return the merchandise in
unused, saleable condition, along with the original sale invoice, For Details
please refer our returns policy.
* Q) Can I return or exchange a product by mail/ courier?
Close
Yes, this is possible, you can write to us at customercare@shoppersstop.com
and register your request. You can also raise return/exchange request by
yourself under My account page > Order details > Return or exchange. For
details, please refer to our returns policy.
* Q) How can I return/exchange the product if there is no Shoppers Stop store
in my city?
Close
You may write to us at customercare@shoppersstop.com and request a return or
exchange. We will arrange for the merchandise to be collected from the
delivery address through courier, and returned to us. We shall process the
return subject to receipt of the merchandise at our location in unused
condition in its original packaging along with original tags and invoice,
failing which return/ exchange / refund may not be possible
p
* Q) How will I receive my money for the products which I have returned or
cancelled?
Close
* For payment made through Credit card/Debit Card/Net Banking, You shall
receive your money in the same manner in which you paid at the time of
purchase.
* For payments made via Cash on Delivery will be done by online transfers.
An email form will be sent to the customer requesting to enter bank
account detail.
* However, for returns in any Shoppers Stop store, you will be provided with
a credit note which you can use to shop at any of our physical stores.
* Q) Can I get warranty/guarantee for the product?
Close
If a product has a manufacturer's warranty/guarantee associated with it, it
would be mentioned along with the other product details.
* What happens if my order is not delivered on time?
Close
While we strive to deliver the order within the stipulated delivery timeline,
in certain scenarios order delivery may be delayed due to operational
challenges, regional restrictions, bad weather, flight delays, high volume of
shipments during sales, or other unprecedented events. We shall try our best
to deliver the products as soon as possible to you.In case of delay, you may
at your sole discretion refuse the delivery, in which case we shall process
the refund once the shipment is received back by us. The refund will be
processed to the same payment mode that was used while placing the order. We
shall not be liable to pay you any compensation for delay in delivery and
your sole right in such case shall be limited to refusal to accept delivery.
Privacy / Security related Queries
* Q) What is your privacy policy?
Close
Please refer our privacy policy.
* Q) I want to opt out of the e-mail list, how can I do so?
Close
You can unsubscribe from the e-mail list by making the changes in our profile
in the My Account section. Alternately, you can click on the unsubscribe
option in the e-mail received by you to unsubscribe from that type of e-mail.
* Q) I am concerned about the security aspects related to typing out my credit
card number online.
Close
* Please be assured that we do not receive/ store your complete card
details. When you enter the card details you are redirected to a secure
payment site.
* Your card issuing bank authorizes or rejects the transaction, based on
which we process or reject the order. At no point do we receive / store
your card details.
* Q) Is the information I enter encrypted?
Close
Yes we encrypt all credit / debit card or payment information using 128 bit
encryption programs.
Shipping Related Queries
* Q) Where do you deliver? Or; do you deliver to my city?
Close
We currently deliver to over 750 cities and towns across India. To check
delivery to your locality, check for Pin Codes we deliver to on the product
page.
* Q) What is your delivery policy?
Close
Please refer our Delivery Policy for details.
* Q) Do you deliver out of India? Do you have plans to deliver out of India?
Close
No we are sorry, but as of now we do not deliver out of India.
* Q) Are there any places/ items for which delivery might take longer?
Close
Expected time taken to dispatch the shipment is given against each product on
the respective product details page. Typically all Mumbai deliveries are
completed within 1-2 days post shipment and outside Mumbai deliveries are
completed within 2-4 days post shipment. Once we receive your order we make
all attempts to deliver within the committed time, however, it might take
longer than expected in some far to reach areas, due to poor logistics
connectivity.
* Q) What happens if I am out when you deliver?
Close
Our shipping company will leave a message and attempt again. We urge you to
plan and coordinate the purchase in a manner that someone is available to
accept the shipment at the provided delivery address.
* Q) What if only part of my order has arrived?
Close
We always strive to ship your entire order at the earliest. In some cases,
however, some items may not be ready to ship immediately, and so we may ship
a partial order of the items which are ready to ship. The remaining items
shall typically be shipped as soon as they become available. If we are unable
to ship the item, we will automatically cancel the unshipped items and inform
you about the same.
* Q) What if my order arrives damaged?
Close
* • If you realize that the package is damaged before accepting the
delivery, please do not accept the delivery and immediately inform us.
* • If you have accepted the delivery, and then realized that the package is
damaged, please feel free write to us at customercare@shoppersstop.com to
within 24 hours of receiving the package. For details please refer our
returns policy.
* Q) Can I place an order for delivery to multiple addresses?
Close
No, currently you will have to place multiple orders for multiple addresses.
* Q) I want to change my delivery / shipping address, how can I change it?
Close
* Yes, only till such time that we have not billed and shipped your order,
you can add/remove landmarks from the address however changing of complete
delivery/shipping address cannot be done. You would have to call us on
toll free number at 1-800-4199-6648 (8:00 am to 10:00 pm) and request for
address change.
* For completely changing the address, you can always place a new order.
* Q) Can you hold my order for few days? (Because I am going out of station.)
Close
Please write to us at customercare@shoppersstop.com to advise us about such
exceptions, and we shall try our best to accommodate your instructions.
* Q) What are your shipping charges? Or, Are there any additional charges for
delivery?
Close We charge a minimum shipping fee of Rs.149/- on an order value less
than Rs.1499/-. This will be added at the payment page before completing the
purchase.
* Q) Does your product price include shipping charges?
Close
* • Our prices do not include shipping charges and tax on shipping charges.
However, they include product cost and any governmental levies on the
product cost e.g. GST
* • The shipping charges and service tax on shipping charges is added to
your order amount on the billing page, after you have indicated the
recipient's shipping address. To view our shipping charges click here.
* Q) How do I Track my Order?
Close
You can check your order status on our website www.shoppersstop.com in the My
Account section.
* Q) I have placed an order 1 week back, when will I get it? Or, what is the
estimated delivery time for an Order?
Close
All orders usually ship within 3-5 working days after you place the order.
However, sometimes orders get delayed due to stock unavailability. For your
specific order, click here to check the status.
* Q) Can you arrange delivery for my order late in the evening?
Close
We only deliver during business hours, Monday to Saturday. For more details
please refer to our shipping policy.
* Q) Who will pay charges for the return shipment?
Close
If you are not satisfied with your purchase for any reason, and wish to
return the item as per our Returns Policy through courier pickup arranged by
us, you do not have to pay any courier charges for the return shipment.
However any shipping charges levied on the order, will not be refunded.
* Q) What should I do if the Product I ordered has reached me in a
damaged/defective condition?
Close
* • If you realize that the package is damaged before accepting the
delivery, please do not accept the delivery and immediately inform us.
* • If you have accepted the delivery, and then realized that the package is
damaged, please feel free to write to us at customercare@shoppersstop.com
within 24 hours of receiving the package. With an exception of a few items
we have a 14 days return / exchange policy. For details please refer our
returns policy. Please refer our shipping policy and returns policy for
details.
* Q) What should I do if I get something else instead of what I had ordered?
Or; I have not ordered what you have sent me
Close
We take great care to deliver exactly what you ordered. In case you have been
delivered anything other than what you had ordered, please or write to us at
customercare@shoppersstop.com within 24 hours of receiving the
delivery.(email id to be in regular black font)
* Q) I live in India, but I am getting a message that you do not deliver to my
PINCODE, how can I order?
Close
We are continually working on adding to the list of pincodes we deliver to,
Please check with us again in some time. Also, please check the PINCODE you
have entered. The pin code should not have any spaces.
* Q) How can I track my order which is in-transit?
Close
You can track the shipment status of your order on the courier website for
which the URL and Tracking code are emailed to you after your order is
shipped.
* Q) Is gift-wrapping offered as a service? Is it charged?
Close
You have the option to indicate in the shopping bag, by checking the 'gift
wrap' box, if you would like any item to be gift wrapped. We do not charge
additionally for gift wrapping. However, please note the gift wrapped item
will be packaged inside our regular packaging to ensure that it is not
tampered with, or damaged in transit.
* Q) Can I have my order delivered to a Shoppers Stop store, so that I can pick
it up from there? Would delivery be free then?
Close
Sorry, currently we do not offer such facility.
* Q) What is Express Delivery?
Close
Express Delivery is an endeavour by Shoppers Stop to make faster delivery of
your orders to your doorstep within 24 hours of the order being received.
While we strive to deliver the order within the stipulated delivery timeline,
in certain scenarios order delivery may be delayed due to operational
challenges, regional restrictions, bad weather, flight delays, high volume of
shipments during sales, or other unprecedented events. In such case we shall
strive to make the delivery at the earliest.
* Q) Is express Delivery applicable to all products?
Close
No, Express Delivery is applicable to select products only.
* Q) Is Express Delivery available on all payment modes?
Close
Currently, Express Delivery is available only for prepaid payments such as
Netbanking, Credit/Debit cards, UPI, Wallets, E-GV, Gift Card, and Shoppers
Stop Wallet.
* Q\) Are there any shipping charges applicable for Express Delivery?
Close
Currently, we do not incur any additional shipping charges for Express
Delivery. Only normal Shipping charges of Rs.149 are applicable for an order
value < Rs.1499.
However, Shoppers Stop at its sole discretion may levy Express Delivery
shipping fees as and when deemed fit and the same will be visible at CHECKOUT
under the Order summary as “Delivery Charges”
* Q) How do I know if Express Delivery is applicable to my location?
Close
You may check the serviceability of the PINCODE for Express Delivery before
placing an order on the Product Description Page under the Delivery Service
tab through the PIN code or on the CART PAGE at the time of placing the
order.
* Q) How do I choose Express Delivery to get my order delivered faster?
Close
You may select Express Delivery as the delivery method for faster delivery.
You may check the serviceability of the PINCODE before placing an order on
the Product Description Page under the Delivery Service tab through the PIN
code or on the Cart Page at the time of placing the order
* Q) What happens if my order is not delivered on time?
Close
While we strive to deliver the order within the stipulated delivery timeline,
in certain scenarios order delivery may be delayed due to operational
challenges, regional restrictions, bad weather, flight delays, high volume of
shipments during sales, or other unprecedented events. We shall try our best
to deliver the products as soon as possible to you.
In case of delay, you may at your sole discretion refuse the delivery, in
which case we shall process the refund once the shipment is received back by
us. The refund will be processed to the same payment mode that was used while
placing the order. We shall not be liable to pay you any compensation for
delay in delivery and your sole right in such case shall be limited to
refusal to accept delivery.
Registration Related Queries
* Q) Is registration compulsory? Or Do I need to register to be able to shop at
Shoppersstop.com
Close
* You will be able to shop even as a guest user. However if you are opting
for guest checkout, you will be automatically registered once order is
successfully placed Your Shoppers Stop profile will be created basis :
* 1) Email ID : That is entered
* 2) Mobile No : That is entered and OTP verified
* 3) First Name & Last Name: This will be picked from the shipping
address
* 4) Password: Will be system generated
* You will be shown an option to complete your profile on Thank You page.
Additionally an email will be sent to you with a link to complete your
profile.
* During profile completion you will get an option to set a new password. If
you wish, you can change your mobile number and name before clicking on
Continue button.
* On registration you become the registered member of Shoppes Stop family;
* 1) You can avail of the benefits of better service, quicker checkout
and a host of special privileges.
* 2) You will be able to link your First Citizen card number to your
online account.
* 3) You will be able to earn/redeem First Citizen points for the online
purchases made, as per the T&C of Shopper Stop First Citizen Program.
* And with regards to online orders:-
* 1) In case of exchange (as per T&C of exchange/return), you will be
able to place an exchange request.
* 2) If case of return (as per T&C of exchange/return), you will be able
to create Shoppers Stop Wallet
* Q) Why should I register? Or what is the benefit of registering? Or Do I need
to register to be able to shop at Shoppersstop.com
Close
No, you need not register to shop at shoppersstop.com. However, if you
register you could avail of the benefits of better service, quicker checkout
and a host of special privileges.
* Q) Are my personal details secured?
Close
Please refer our Privacy policy and Secure shopping commitment.
* Q) Is there any charge for registration?
Close
No, registration on Shoppersstop.com is absolutely free.
* Q)Under what circumstances can my registration expire?
Close
Usually registrations do not expire. However, if your account is in-active
for a fairly long period we may suspend it or de-activate it, in which case,
you can contact us at customercare@shoppersstop.com to activate the account.
They will reactivate your account after verification of some details to
confirm your identity.
* Q) What are the benefits for registration?
Close
As a registered member you enjoy following benefits:
* Express Checkout - Sign in and proceed to checkout for quick ordering.
* Order History - Review the details of your Order history and status.
* Address Book - Create and save addresses of your family & friends for
faster check out.
* Exclusive offers and Fests - participate in exciting promos and festivals
and win fabulous gifts only as a First Citizen.
* Q) Can I deactivate my registration any time?
Close
Yes, you can deactivate your registration at your wish. You will need towrite
to us at customercare@shoppersstop.com with a request and reason for
cancellation and we will do the needful within 2 working day
* Q) What if I have forgotten my password?
Close
We can help you retrieve your password if you go to forgot password page, and
enter your email ID registered with us. We will email instructions to reset
your password to the email ID provided.
* Q) How do I change my password?
Close
You can change your password in the my account section.
* Q) Can I edit my personal details
Close
* Yes, most of your personal detail is editable. It can be done in the My
account section under edit profile tab.
* However, you will not be able to modify your Title, Name, Gender, and Date
of birth if you have linked your First Citizen membership with the online
account.
* Q) What if I have forgotten my Login Id/ Customer Id?
Close
You may write to us at customercare@shoppersstop.com with following details
(which you provided at the time of sign in:
* Date of birth
* First Name
* Last Name
* Address provided
* Past order number of an order placed from your login id, if any.
* Q) How can I change my email address? Can I change the email id I used for
registration?
Close
You can not modify your e-mail address, since your email address is your user
Id.
* Q) Is email address mandatory when registering?
Close
Yes. Your email ID is the same as your username/login ID and is therefore
required when you create an account on shoppersstop.com.
First Citizen related Queries
* Q) Do you have any special offers/ schemes for customers who buy frequently?
Close
Yes, if you are above 18 years of age, you can join the First Citizen program
by paying a nominal fee of Rs.181 + Rs.18.68(service tax). As a First
Citizen, you get exclusive offers and benefits apart from loyalty points that
can be redeemed to buy merchandise from any of our stores, even online. For
more details on the First Citizen program please click here.
* Q) I am a First Citizen, can I accrue points for online purchase? Or, Can I
use the same First Citizen number in-store and on-the-web?
Close
Yes you should ideally have only one First Citizen number, that way you earn
points faster and upgrade faster. Do remember to enter your First Citizen
number on the billing page during checkout in the space provided, so we are
able to award the First Citizen points to your account.
Please note: First Citizen Reward points will NOT BE EARNED against purchase
made using Cash on Delivery payment mode (For online transactions)
* Q) Can I use my First Citizen membership for online shopping?
Close
Yes, you will need to provide your membership number at the time of checkout,
to ensure you earn points on your purchase.
* Q) Will I be eligible for 5% extra discount during End of Season Sale
Close
During End of Season Sale, Golden Glow customers will be eligible for Extra
5% discount on their shopping online at http://www.shoppersstop.com. For
eligible customers, 5% extra discount will be reimbursed in the form of cash
back/refund within 20 days post completion of End of Season sale.
* Q)Can I buy an associate card online?
Close
No
* Q) I modified my online account details, however, it is not reflecting in my
First Citizen details?
Close
As a registered member you enjoy following benefits:
You online account id at https://www.shoppersstop.com is different from your
First Citizen account. You do not need to be a First Citizen to create a
Shoppersstop.com account. However, if you are a First Citizen, you should
provide your First Citizen account details at the time of buying online on
the billing page during checkout, in order to accrue points online.
* Q) Are there additional benefits for First Citizens' who shop online?
Close
As a First Citizen you enjoy similar benefits online as you would in the
store. Additionally, we may sometimes have special promotions for First
Citizens only, which will be communicated at the appropriate time.
* Q) I shopped online but haven't received points for that
Close
We will need more details to provide you the specific answer, kindly and
speak with our customer service representative or write to us at (
customercare@shoppersstop.com or provide your comments with full details of
the transaction and order number on the feedback page. We will revert to you
within 3 working days.
* Q) How can I earn points for online shopping?
Close
To earn points for your online shopping, you will need to provide your First
Citizen number on the billing information page at the time of check out.
Please note: First Citizen Reward points will NOT BE EARNED against purchase
made using Cash on Delivery payment mode (For online transactions)
* Q) Can I redeem points earned online at the physical stores?
Close
Yes
* Q) How do I redeem my Reward Points Online?
Close
* If you are a member of First Citizen program and wish to redeem your First
Citizen Reward Points, you will need to first link your First Citizen
membership with the online account. Steps to request linking:
Fill the First Citizen Online Linking form available at all stores at
First Citizen Desk or can be downloaded online from My Account section at
Shoppersstop.com
* Submit the filled First Citizen Online Linking form at First Citizen Desk
in your nearest Shoppers Stop store or courier it to the following
address: Shoppersstop.com Team First Citizen Desk Shoppers Stop Ltd.,
Umang Tower, 5th Floor, Mindspace, Off. Link Road, Malad (West), Mumbai,
Maharashtra – 400 064.
* We will send you a confirmation e-mail on your registered e-mail address
after your account is linked.
* When you choose to redeem online, your First Citizen reward point
redemption will happen in real time.
* However, if the reward point balance is insufficient at the time of
placing your order, you will be able to club it with credit/debit card/Net
Banking, EGV and Gift Card. Under no circumstances will you be charged for
more than the total order value. Customers who enroll online for First
Citizen Program of Shoppers Stop (fees as applicable) are auto linked for
online redemptions and do not have to submit the request again.
(Registration with Shopperstop.com does not make you eligible for First
Citizen benefits, until you enroll for the First Citizen program)
* Q) Can I upgrade my card online?
Close
Your membership status is automatically changed based on your buying history
and spend with us. You can influence your First Citizen level by shopping
more with Shoppers Stop.
* Q) I am a First Citizen but have forgotten my card at home and am shopping
online from work. Can I call up your customer desk to obtain it?
Close
You can retrieve your First Citizen number by contacting our First Citizen
(loyalty program) team at (022) 6688 7688 between (10:00 am to 5:00 pm)
First Citizen Reward Points Redemptions Queries
* Q) How do I redeem my Reward Points Online?
Close
If you are a member of First Citizen program and wish to redeem your First
Citizen Reward Points, you will need to first link your First Citizen
membership with the online account. Steps to request linking:
Fill the First Citizen Online Linking form available at all stores at First
Citizen Desk or can be downloaded online from My Account section at
Shoppersstop.com
Submit the filled First Citizen Online Linking form at First Citizen Desk in
your nearest Shoppers Stop store or courier it to the following address:
Shoppersstop.com Team First Citizen Desk Shoppers Stop Ltd., Umang Tower, 5th
Floor, Mindspace, Off. Link Road, Malad (West), Mumbai, Maharashtra – 400
064.
We will send you a confirmation e-mail on your registered e-mail address
after your account is linked.
When you choose to redeem online, your First Citizen reward point redemption
will happen in real time.
However, if the reward point balance is insufficient at the time of placing
your order, you will be able to club it with credit/debit card/Net Banking,
EGV and Gift Card. Under no circumstances will you be charged for more than
the total order value. Customers who enroll online for First Citizen Program
of Shoppers Stop (fees as applicable) are auto linked for online redemptions
and do not have to submit the request again. (Registration with
Shopperstop.com does not make you eligible for First Citizen benefits, until
you enroll for the First Citizen program)
* Q) I paid by redeeming my Reward Points Online, now I would like to return /
cancel the item. Will my points used for redemption be reversed or are they
lost?
Close
In case your return / cancellation request is accepted as per our Returns
Policy, then the applicable points will be put back into your First Citizen
Reward Points Account.
* Authentic Products
* Express Store Pickup
* Secure Payment
* Easy return and Exchange
* Authentic Products
* Express Store Pickup
* Secure Payment
* Easy return and Exchange
Brands 0 109F 18.21 MAN MADE 18.21 MANMADE 3M 4711 5 ELEMENTS 612 LEAGUE AARKE
AARYA 24 KT AASI ABERCROMBIE & FITCH ABHISHTI ACCESSORIZE ACROSS THE POND ADARA
ADDON ADDONS ADIDAS ADIRA AEROBAG AEROPOSTALE AFFOREST AHALYAA AIGNER AJMAL
ALAYA BY STAGE 3 ALCIS ALCON ALDO ALEX TOYS ALEXANDRE CHRISTIE ALEXANDRE.J ALL
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ALMACK ALTLIFE ALYSSA ASHLEY AMANTE AMAROUD AMAZFIT AMAZON ACCESSORIES AMERICAN
EAGLE AMERICAN TOURISTER AMERTOURIST AMOUVE AMSWAN AMUKTI ANAHI ANCESTRY AND AND
GIRL ANGEL & ROCKET ANNA CLAIRE ANNA SUI ANNE KLEIN ANTONIO BANDERAS ANUBHUTEE
APSLEY ARAH ARAMIS ARCELIA ARDELL ARIA NICA ARIANA ARISTOCRAT ARMANI EXCHANGE
ARROW ARROW SPORT ARTEASTRI AS TRIBE ASA ASHIKA ASPEN ASVEL ATHLEISURE ATTIC
SALT ATTIITUDE ATTILIO ATURABI AURELIA AUTHORS UPFRONT AVENT AYESHA AYROLANE
AZZARO Allen Solly Allen-Solly Aurelia B KIND B661 BABY LEAGUE BACCA BUCCI BACK
TO EARTH BACK TO SCHOOL BAGAN FRESH BAGGIT BAJAJ BAKER SECRET BALDESSARINI
BANDEYA BASICARE BASICS BATA COMFIT BAY ISLAND BE INDI BEADOS BEANZ BEARDO BEBE
BEEBAY BEING HUMAN BEING HUMAN FASHION JEWELLERY BELLA TOES BELLADAMA BELLEZIYA
BELLISKEY BEN SHERMAN BENTLEY BEPLAIN BERDOUES BERGNER BESPOKE LONDON BETTY
BARCLAY BEVERLY HILLS POLO CLUB BEYU BIANCA BIBA BIBA GIRLS BIBAGS1 BIE BLACK
PANTHER BLACKBERRYS BLACKSMITH BLISS BLOSSOM TO BREW BLUE HEAVEN BMW BOBBI BROWN
BOHEMIA CRYSTAL BOLLYGLOW BOLON BOMBAY DYEING BOMBAY SHAVING COMPANY BONITA
BOROSIL BOSS BOUCHERON BOUTIQUE LIVING BREAKBOUNCE BSTORIES BUCKAROO BULCHEE
BURBERRY BURNT UMBER BUTT CHIQUE BVLGARI BWITCH Baggit Buckaroo C9 CACHAREL CAI
CALL IT SPRING CALVIN KLEIN CALVIN KLEIN JEANS CALVIN KLEIN UNDERWEAR CAMPUS
CAMPUS SUTRA CANDYSKIN CAPRESE CARAN'DACHE CARLTON CARLTON LONDON CARMESI
CAROLINA HERRERA CARRERA CARRIALL CARTHUSIA CARTIER CARVAAN CASIO CATERPILLAR
CATWALK CAUDALIE CAVIO CBLTOY-CROSSWORD TOYS CELIO CELIO JEANS CERIZ CERRUTI
CERRUTI 1881 CHAMBOR CHAPS CHARCHIT CHHOTA BHEEM CHLOE CHOPARD CHRONOSTAR CHUPPS
CITIZEN CLARA CLARINS CLARKS CLASSIC POLO CLINIQUE CLIVE CHRISTAIN CLOTH HAUS
CLOVIA COACH COCO & EVE COLOR FX COLOR PLUS COLORBAR COLORESSENCE COLOUR ME COLT
COLUMBIA COOFT CORELLE COSRX COTTONWORLD COURSES & WALES COVER STORY COVERSTORY
CP BRO CRA-Z-ART CRIMSOUNE CLUB CRISTIANO RONALDO CROCS CROSS CROSSBEATS
CROSSWORD CRUDE AREA CRUST CRYSTAL CUB MCPAWS CUP CAKE SURPRISE CUPCAKE
CUTECUMBER Calvin Klein Caprese Casio Catwalk Chambor Colorbar D'CHICA D'DECOR
D'SIGNER DAMANTE DANIEL WELLINGTON DAVID BECKHAM DAVID JONES DAVIDOFF DDECOR DE
MOZA DE VAGABOND DE'SOUL DEAL JEANS DEBORAH MILANO DECO ARO DELINUTS DELSEY
DEMARCA DESI BELLE DESI TOYS DEVIS DEVON NORTH DIEGO DALLA PALMA MILANO DIESEL
DIFFERENCE OF OPINION DILLINGER DISHA PATANI FOR GLAM LIFESTYLE DISNEY DISNEY
FROZEN DISNEY PRINCESS DIWAAH DKNY DMODOT DOLCE & GABBANA DOLCE CRUDO DOLLAR
DOLLAR BIGBOSS DOLLAR LEHAR DOLLAR MISSY DOODLE DOREMON DOT & KEY DOUBLEU
DR.ORACLE DREAMS DSQUAR-D-SQUARE DUCATI CORSE DUKE DUNE LONDON DUNHILL DUPATTA
BAZAAR DUROFLEX DYNAMOCKS Devon North E2O EARNSHAW EARTHI EASIES ECHO ECHO DOT
ECRAFTINDIA EDRIO EL PASO ELESPRY ELIE SAAB ELITE MODELS ELIZABETH ARDEN ELLE
ELLEMENTRY ELLIZA DONATEIN EMBARK EMBLAZE EMPORIO ARMANI ENAMOR ENGLISH NAVY
ENVOUGE ENZEO ERMENEGILDO ZEGNA ERMINGILDO ZEGNA EROTISSCH ESARMA-ARMANI ESCADA
ESCENTRIC MOLECULES ESCORT ESPRIT ESSENCE ESTATOS ESTEE LAUDER ESTELLE ESVES
ETHNIX EVAFLOR EVAH LONDON EVE LOM EVERY DE EXCALIBUR EXCLUSIVE LINES FROM
BRANDS Elliza Donatein F2000 FABALLEY FABALLEY CURVE FABBEU FABBHUE FABER
CASTELL FABINDIA FACES FARLIN FASO FASTRACK FASTRACK HEARABLES FASTRACK
WEARABLES FC BARCELONA FCUK FEATHERLITE FECA FEMINA FLAUNT FENDI FERN FERRAGAMO
FERRARI FIFA FILA FILA CASUAL FIRE BOLTT FIRE TV FIRST CITIZEN FISHER WEST NY
FJORD FKNS FLAREON FLIPSIDE FLORSHIEM FLOYD FLYING MACHINE FNS FOCE FORCE IX
FORCE NXT FOREVER NEW FOSSIL FOTL FOUR STAR TRUCK SALES FRANCK OLIVIER FRANCK
PROVOST FRANCK PROVOST HOMME FRANGIPANI FRANK FRANKLIN COVEY FRATINI FREE
AUTHORITY FREELANCE FRENCH CONNECTION FRSH FUJIHORO FUNSKOOL FURLA FURNITEX
FUSION BEATS Fern Franco Leone GALA GALLIVANT GANT GARMIN GAS GC GEPL GERUA GET
WRAPPED GINI & JONY GIO COLLECTION GIORDANO GIORGIO ARMANI GIOVANI GIPSY GIVA
GIVENCHY GK HAIR GLAM STORY GLASSLOCK GLOBAL BEAUTY SECRETS GLOBAL DESI GLOBAL
DESI GIRLS GO COLORS GODREJ SECURITY SOLUTIONS GREY ROSE GRIPP GROVERSONS PARIS
BEAUTY GUCCI GUESNG-GUESS SUNGLASSES GUESS GUR GUUGLY WUUGLY GUZZINI Gargi by
PNG Global Desi Guess H BY HAMLEYS HAMLEYS HAMSTER LONDON HANES HANGUP HAPPINESS
HAPPY SOCKS HARRISA HAST VASTRA HAUTE CURRY HAVAIANAS HAVELLS HAWKINS & BRIMBLE
HEAD HELIX HERMES HEX A FUN HI9 HIDESIGN HIGH STAR HIMEYA HITKARI HOLII HOME
HOME AFFAIRS HOMESTOP HORRA HOT MUGGS HOT WHEELS HOUSE OF BEAUTY HOUSE THIS
HOUZZCODE HRX HUGO BOSS HUMMEL HUSH PUPPIES HYPE IARRA ICONICS ID IDALIA IDEE
IDENTITI IGLOO IMAGE IMAGICA IMARA IMPACKT INC.5 INDEPENDENT INDIA CIRCUS INDIAN
TERRAIN INDYA INFUSE INNISFREE INSENSE INSIST INTERDESIGN INTUNE IORA IRA SOLEIL
IRIS IRTH IRUS IS.U ISADORA ISHHAARA ISHIN ISSEY MIYAKE IT LUGGAGE ITI IVY Ivy
JACK AND JONES JACQUES BOGART JAGUAR JAINISH JAIPUR WATCH COMPANY JAMES BOND
JAMES BOND 007 JANASYA JASHN JAVINISHKA JAZZY JUNIORS JDM JEALOUS 21 JEAN PAUL
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KUBI KANVAS KATHA KARA KARIGARI KARROT KASHISH KATE SPADE NEW YORK KAY BEAUTY
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KOMPANERO KOOL KIDZ KORA ORGANICS KOSCH ELEMENTE KRAUS KULTPRIT KURLON KYOCERA
Kenneth Cole L'OCCITANE LA FRENCH LA GIRL LA MARTINA LA SHIELD LAASA LABEL REYYA
LABEL RITU KUMAR LACOSTE LAKME LALIQUE LAMEX LANEIGE LANVIN LAOPALA LATIN
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LEGO LEMON & PEPPER LENPHOR LES HAUTE LEVIS LEXINGHAM LIBAS LIFE LIKE IT LIL
DRAMA LIL' STAR LILPICKS LINEN CLUB LINO PERROS LITTLE BANSI LITTLE LIVE PET
LITTLE LIVE PETS LIVE TRENDS LOCK & LOCK LOREAL LOTTO LOTUS HERBALS LOUIS
PHILIPPE LOUIS PHILIPPE JEANS LOUIS PHILIPPE SPORTS LOVABLE LOVABLE SPORTS LOVE
& CARE LOVEGEN LP ATH.WORK LP ATHLEISURE LUCARIS LUCARIS CRYSTAL LUMINARC LUX
COTTS WOOL LUX COZI LUXE DE PARIS LUXIE LUXOR LUXURIATE LYN Lakme Lavie Lee
Cooper Levis M. MICALLEF MAC MADAME MADES MAGNEQ MAGNET MAGRE MAISHAA MAISTO
MAKEUP REVOLUTION MALHAR MAMAEARTH MANCODE MANESTREAM MANY FROCKS AND MARC
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RODAMO ROJA PARFUMS RONAK OPTICS ROOTS ROSARA HOME ROSEMOORE ROTARY ROYAL
ENFIELD RS BY ROCKY STAR RUBY RAANG RUF & TUF RUFF RUGGERS RUKOOTINA RUOSH
RUSSELL HOBBS RUSTORANGE Rheson S.OLIVER SACHA JUAN SADHEV SAFARI SAGE
APOTHECARY SALLY HANSEN SAMOURAI SAMSHEK SAMSONITE SANAA SAND & SKY SANJEEV
KAPOOR SANPRO SANWARA SANWARA KIDS SANWARA LADIES SARAL HOME SASSAFRAS SAWALEF
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CHILDREN'S PLACE THE CLOWNFISH THE FACE SHOP THE HOUSE OF GANGES THE HOUSE OF
OUD THE JEWEL FACTOR THE LABEL LIFE THE MAN COMPANY THE MERCHANT OF VENICE THE
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Shoppers Stop – Best Fashion Shopping Site in India
Shoppers Stop is one of India’s largest departmental stores and finest retailers
for more than 30 years. It offers one of the country’s widest ranges in the
latest apparel, beauty, home decor, fragrances, accessories and luxury
watches at the best prices. Today ShoppersStop.com is an easy way to shop for
all your fashion and lifestyle needs online from the comfort of your home. Log
in to bag the best deals, get exclusive offers and enjoy the ‘Shop Anytime
Anywhere’ with free shipping, cash on delivery and the great customer service
that Shoppers Stop is known for.
ShoppersStop.com is a one stop destination for your family's fashion needs be
it men’s clothing, women’s clothing, fashion footwear and kid’s wear to name a
few of the top categories to check out. Here are some of the best brands and
products across categories for a powerful style statement:
Men’s clothing and accessories
Give your wardrobe a makeover with men’s apparel and accessories from
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you should definitely check out are Bandeya for men’s Indianwear like kurtas and
pyjamas as well Stop that retails smart men’s clothing like formal shirts and
trousers. Check out Alt Life for cool casuals like printed T-shirts and jeans
that will keep you looking confident and feeling comfortable.
Whether it’s polos, casual jackets or even men’s sports and activewear you’ll
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day. Wallets, belts, watches and laptop bags are everyday practical pieces that
will complete your look.
Trendy women’s clothing and accessories
Choose ShoppersStop.com as your destination for online shopping for women that
offers the latest fashion picks from the best brands. Find everything in one
place, whether it is women’s ethnic wear like kurtis from W and Biba, or salwar
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Celebrate in festive wear by Kashish with gorgeous sparkly lehenga cholis,
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Date night will always be fun with flirty and feminine dresses and jumpsuits.
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kaftans, off shoulder tops, camisoles and more to pair with skirts, palazzos,
jeans and jeggings.
To enhance your style further, choose from the massive collection of handbags,
jewelry and other fashion accessories that are sure to become part of your go-to
collection for all occasions. Work out for maximum burn with sports and
activewear in ultra-supportive styles and soft moisture-wicking fabrics.
U R You is a fashion brand for plus-sized men and women to embrace body
positivity and inspire you to feel as good as you look.
Fashion footwear
Good shoes take you to good places, and the right pair can definitely get you
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Sandals, floaters and flip flops are all about channeling holiday vibes giving
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Kids’ wear online for fun with fashion
Keep your little ones looking fashionable and having fun with online shopping
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Shop now and give your little ones the best! The wide range of apparels, toys,
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Best of beauty and cosmetics online
Blend, brighten and bronze with beauty products like skincare, makeup, haircare,
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from L’Oreal, Clinique, Shiseido, Innisfree, Mamaearth, Yves
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Stylish fashion accessories for men and women
Shoppersstop.com offers the best fashion accessories for men and women to add
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Signature scents: Fragrances for men and women
Fragrances are instant pick-me-ups for your spirits and your senses. They are
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Shoppers Stop App
Shoppers Stop is India’s top fashion and lifestyle destination that brings you
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Benefits of Shopping with Shoppers Stop
Shoppers Stop is home to a multitude of amazing products across fashion and
lifestyle to cater to the needs of the entire family. While Shoppers Stop retail
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advantage of all the benefits here:
1. 1.Simple shopping experience
Whether you shop online or in store, Shoppers Stop offers a seamless
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At ShoppersStop.com you will find the best brands, trends, patterns, colours
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All products are sourced from the brand and carry brand warranty and
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Head over to a store to pick up your order as per your convenience.
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Avail the assistance of a Personal Shopper with prior appointment so you can
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9. 9.Buying guide
Head over to the buying guide at Shoppersstop.com to browse through
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WOMEN
* Indian Wear
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* Watches
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