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 1. Home
 2. About East Herts
 3. Data Protection
 4. Corporate Privacy Notice


CORPORATE PRIVACY NOTICE

We have updated our Corporate Privacy Notice below


East Hertfordshire District Council Corporate Privacy Notice

East Hertfordshire District Council is registered as a data controller with the
Information Commissioner's Office (registration number: Z6717508).

East Hertfordshire District Council (“the Council”) understands that your
privacy is important to you and that you care about how your personal data is
used. We respect and value your privacy and will only collect and use personal
data in ways that are described here, and in a way that is consistent with our
obligations and your rights under the law.

The Council is the data controller for purposes of the Data Protection Act
(2018), and the retained EU Law version of The General Data Protection
Regulation (EU) 2016/679 ("UK GDPR") (the Data Protection Legislation).

As a data controller, we have a responsibility to make sure you know why and how
your personal data is being collected. This is according to relevant data
protection law.

The primary laws which govern how the Council collects and uses your personal
data are:

 * UK General Data Protection Regulations
 * Data Protection Act (DPA) (2018)


1. HOW TO CONTACT US

If you have questions about this privacy notice or about the use of your
personal data, please contact our Data Protection Officer at:

Data Protection Officer
East Herts District Council
Wallfields
Pegs Lane
Hertford 
SG13 8EQ

Or 

email: data.protection@eastherts.gov.uk 
call: 01279 502148


2. PERSONAL DATA

Personal data is defined as ‘any information relating to an identifiable living
person who can be directly or indirectly identified by reference to an
identifier’. Personal data is, in simpler terms, any information about you that
enables you to be identified.


3. WHAT DOES THIS NOTICE COVER?

This Privacy Notice explains how we use your personal data: how it is collected,
how it is held, and how it is processed. It also explains your rights under the
law relating to your personal data.  As an overview, it applies to information
we collect when you: 

 * visit our website
 * register for an online account
 * register for and use our services
 * are referred to us by other persons, agencies or organisations
 * contact us with an enquiry or complaint
 * participate in publicity for the Council
 * are recorded on CCTV operated by the Council

This Privacy Notice sets out the Council’s corporate privacy information. Where
information is provided by you to individual council departments for any
particular service, you may receive a separate privacy notice setting out more
specifically what personal data we are seeking from you and why. For more on
service specific privacy information please see our Privacy Notices page.


4. HOW WE COLLECT YOUR PERSONAL DATA

We most commonly obtain your information directly from you to provide you with a
service, for example, when you register to pay council tax, when you register
for council services or when you apply for services for example, applying for a
licence or to receive benefits etc. 

We may also obtain your information from a third party where, for example, you
are referred to us. 

We may collect the following categories of personal data from you:

 * personal contact details such as name, address, phone number, etc.
 * personal identifiers such as an NHS number
 * bank details 
 * visual images, personal appearance and behaviour
 * personal or professional opinions about an individual
 * family details
 * employment
 * housing needs
 * lifestyle and social circumstances
 * pension or financial activity records
 * offences (including alleged offences)

In addition to the above general personal data, we may collect special category
data from you.  Special category data that we collect about you may include: 

 * racial or ethnic origin
 * religious or philosophical beliefs
 * Trade Union membership
 * physical or mental health
 * genetic or biometric data for the purpose of uniquely identifying a natural
   person
 * sexual life or orientation
 * political opinions


5. HOW AND WHY WE USE YOUR PERSONAL DATA

We may need to use your personal data to: 

 * fulfil our duty to protect public funds that we administer and for the
   prevention and detection of fraud and other lawful purposes; 
 * carry out the purpose for which you provided the information, for example,
   processing information given on a benefit claim form for the purpose of
   handling your claim;
 * communicate with you through appropriate methods including email, telephone
   or post. We use Royal Mail's Click and Drop Service to send post to you and
   ensure that your details remain secure and are destroyed in line with our
   retention schedule; 
 * allow us to provide services appropriate to your needs and highlighting any
   services or additional assistance available to you; 
 * inform our insight which allows us to analyse patterns and trends of service
   usage. We use this insight for service and financial planning to help us
   create policies and inform decision making;
 * ensure that we meet our duties, including obligations imposed on us under
   legislation;
 * meet our law enforcement functions, for example, licensing and planning
   enforcement and food safety where the Council is legally obliged to undertake
   such processing;
 * comply with legal obligations, for example, the prevention and/or detection
   of crime; 
 * process financial transactions including grants, payments and benefits or
   where we act on behalf of other government bodies;
 * allow us to verify your identity when seeking services from us and;
 * carry out any functions, where permitted, under the data protection
   legislation.

Under the data protection legislation, we must always have a lawful basis for
using personal data. Generally we collect and use personal data where: 

 * you, or a legal representative, have given consent;
 * you have entered into a contract with us;
 * it is necessary to perform our statutory duties; 
 * it is necessary to perform public tasks;
 * it is necessary to perform our legal obligations;
 * it is necessary to protect someone in an emergency;
 * you have made your information publicly available;
 * it is to benefit society as a whole;
 * it is necessary to protect public health;
 * it is necessary for archiving, research, or statistical purposes. 

From time to time we may also seek your feedback on how we are performing or
seek your views on services which you have been using.

Where we process your special category personal data, then we are required to
comply with additional conditions in Schedule 1 of the Data Protection Act 2018.
For example, conditions relating to employment or substantial public interest.
 
We will only use your personal data for the purpose(s) for which it was
originally collected unless we reasonably believe that another purpose is
compatible with that or those original purpose(s) and need to use your personal
data for that purpose. If we do use your personal data in this way and you need
us to explain how the new purpose is compatible with the original, please
contact us using the details in Part 1. If we need to use your personal data for
a purpose that is unrelated to, or incompatible with, the purpose(s) for which
it was originally collected, we will inform you of this. 

In some circumstances, where permitted or required by law, we may process your
personal data without your knowledge or consent. This will only be done within
the bounds of the data protection legislation and your legal rights.


6. SHARING OF YOUR PERSONAL DATA

We use a range of organisations, also known as data processors, to help deliver
our services to you and to do this we may share your data with them. Where we
have these arrangements we may carry out an assurance assessment and ensure
there is an appropriate processing agreement in place to make sure that the
organisation complies with data protection law. 

We may routinely share your data with other data controllers where we have a
legal basis to do. Where this is required, we will arrange and regularly review
an appropriate data sharing agreement.

Where required, we’ll complete a data protection impact assessment (DPIA) before
we share personal data to make sure we protect your privacy and comply with the
law.

We may also share your personal data when we feel there’s a good reason that’s
more important than protecting your privacy. This doesn’t often happen, but when
we need to share your information, it will be because one of the exemptions in
the Data Protection Act 2018 applies.  For example:

 * for the purpose of prevention and detection of crime;
 * apprehension or prosecution of offenders;
 * assessment and collection of tax etc.;
 * information required to be disclosed by law. For example, if a court orders
   that we provide the information;
 * functions designed to protect the public;
 * for the purpose of assisting in the prevention and detection of fraud.

If you have given us your written permission your information may be shared with
a named friend or family member; a support worker or other individual authorised
by you or by the law to act on your behalf, such as a charity sector
representative or power of attorney.

We may share information provided to us with other bodies responsible for
auditing and administrating public funds where undertaking a public function. We
do this to prevent and detect fraud. 

We participate in the Cabinet Office's National Fraud Initiative, a data
matching exercise to assist in the prevention and detection of fraud. We are
required to provide particular sets of data to the Minister for the Cabinet
Office for matching for each exercise. For more information, please see our
Fraud Prevention & Data Matching page

There may also be rare occasions when the risk to others is so great that we
need to share information straight away. If this is the case, we’ll make sure
that we record what information we share and our reasons for doing so.

We will not use your personal data for marketing products or services without
your prior consent.


7. RETENTION OF YOUR PERSONAL DATA

We will not keep your personal data for any longer than is necessary in light of
the reason(s) for which it was first collected. Please see our retention
schedule for more information. 


8. LOCATION OF YOUR PERSONAL DATA

Your personal data is stored in the following ways and in the following
locations:

 * The Council’s servers;
 * Third-party servers, operated by the Council’s service providers;
 * Computers permanently located in the Council’s premises at Wallfields, Pegs
   Lane, Hertford and Charringtons House, The Causeway, Bishops Stortford;
 * Laptop computers and other mobile devices provided by the Council to its
   employees;
 * Computers and mobile devices owned by employees, agents, and sub-contractors
   used in accordance with the Council’s ICT user policies;
 * Physical records stored in the Council’s premises;
 * and on off-site archives used by the Council.


We will not normally transfer any of your information outside of the UK;
however, there may be some rare occasions where your information leaves the UK
in order to get to other organisations or if it’s stored in a system outside of
the UK. We will ensure additional protections on your information if it leaves
the UK ranging from secure ways of transferring data to ensuring we have a
robust contract in place with that third party. 

We will take all practical steps to make sure your personal data is not sent to
a country that is not seen as ‘safe’ by the UK government. If we need to send
your information to a location outside the UK we’ll always seek advice from the
Information Commissioner and make you aware first.


9. HOW WE PROTECT YOUR DATA AND KEEP IT SECURE

We will only make your information available to those who have a need to know in
order to perform their council role. Some examples of the security measures we
use include:

 * training for our staff, making them aware of how to handle information
   securely, and how and when to report when something goes wrong;
 * we can use encryption when data is being sent, meaning we scramble
   information so other people cannot read it without access to an unlock key;
 * where possible we will anonymise your data. This means we will remove your
   identity so the people working with your data will not know your identity;
 * controlling access to systems and networks allows us to stop people who are
   not allowed to view your personal data, from getting access to it;
 * Regular testing of our technology and ways of working, including keeping up
   to date on the latest security updates.


10. YOUR RIGHTS

You have a number of rights in relation to your personal data. Please note that
not all rights are automatic and some may not be available in certain
circumstances where a lawful exemption applies. 

Under the data protection legislation, you have the following rights, which we
will always work to uphold:

a)    The right to be informed about our collection and use of your personal
data. This Privacy Notice should tell you everything you need to know, but you
can always contact us to find out more or to ask any questions using the details
in Part 1. 

b)    The right to access the personal data we hold about you. If you want to
know what personal data we have about you, you can ask us for details of that
personal data and for a copy of it (where any such personal data is held). This
is known as a “subject access request” and for information on how to make a
request, please see our Subject Access Requests page.

c)    The right to have your personal data rectified if any of your personal
data held by us is inaccurate or incomplete. Please contact us using the details
in Part 1 to find out more.

d)    The right to be forgotten, i.e. the right to ask us to delete or otherwise
dispose of your personal data that we hold. Please contact us using the details
in Part 1 to find out more.

e)    The right to restrict (i.e. prevent) the processing of your personal data.

f)    The right to object to your personal data being used for a particular
purpose or purposes.

g)    The right to withdraw consent. This means that, if we are relying on your
consent as the legal basis for using your personal data, you are free to
withdraw that consent at any time and you can do this by either contacting the
service that requested your consent or the Council’s Data Protection Officer. 

h)    The right to data portability. This means that, if you have provided
personal data to us directly, we are using it with your consent or for the
performance of a contract, and that data is processed using automated means, you
can ask us for a copy of that personal data to re-use with another service or
business in many cases.

i)    Rights relating to automated decision-making and profiling. Where we
notify you that a significant decision has been taken about you without any
human input, you can request that we reconsider the decision or take a new
decision that is not taken solely by automated means. You also have the right to
object if you are being profiled, this means that decisions are made about you
based on certain things in your personal data. If the Council uses your personal
data to profile you, in order to deliver the most appropriate service to you,
you will be informed. 

For more information about our use of your personal data or exercising your
rights as outlined above, please contact us using the details provided in Part
1.

It is important that your personal data is kept accurate and up-to-date. Please
keep us informed if any of the personal data we hold about you changes or if you
notice any inaccuracies in your data.

Further information about your rights can also be obtained from the Information
Commissioner’s Office, the national regulator with responsibility for ensuring
compliance with data protection, using the details in part 12 below.


11. AUTOMATED DECISION-MAKING

There are restrictions on decisions based solely on automated means without any
human involvement, including restrictions on profiling. It is not anticipated
that your data will be subject to automated decision making or profiling,
however, if you have any queries, please contact the Council’s Data Protection
Officer.


12. HOW TO GET ADVICE OR MAKE A COMPLAINT

We will always aim to answer your questions and respond to requests about your
data processing effectively and efficiently.

If you have a concern about the way we are collecting or using your personal
data or are not satisfied with the way we handle your requests then please raise
your concern with us in the first instance to allow us to carry out an internal
review.  

If you are still not satisfied or for independent advice about data protection,
you can refer your concerns to the Information Commissioner’s Office by using
the contact details below:  

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national
rate number. 

Email: casework@ico.org.uk 

Further guidance on the use of personal data can be found on the ICO’s website.

 


13. LINKS TO OTHER WEBSITES

www.eastherts.gov.uk contains links to other websites. Please be aware that the
Council is not responsible for privacy practices on other websites and that this
privacy notice only applies to information collected by this website.


14. INFORMATION COLLECTED THROUGH FORMS AND COOKIES

For more information on how we use cookies and your information on our website
please see our Privacy and Cookies page.


15. CHANGES TO THIS PRIVACY NOTICE

We may change this privacy notice from time to time. This may be necessary, for
example, if the law changes, or if we change our business in a way that affects
personal data protection.

You will be notified of any changes through the Council’s Data Protection page. 

This Privacy Notice was last updated in October 2023. 




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East Herts Council Corporate Privacy Notice


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