go.tethr.com Open in urlscan Pro
2606:2c40::c73c:671d  Public Scan

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Submission: On March 26 via manual from CA — Scanned from CA

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ON-DEMAND WEBINAR


THE CSAT SURVEY ON TRIAL: RETHINKING VOICE-OF-THE-CUSTOMER INSIGHTS

We're putting the CSAT survey on trial, and you're on the jury. CX Accelerator’s
Nate Brown plays the defense, Neighborly Software’s Mary Drumond is the
prosecutor, and Tethr’s Steve Trier is our expert witness. Glia’s Rick
DeLisi presides over the trial and while he may not be a real judge, he is a
pretty good judge of BS when he hears it.

Access the on-demand webinar at any time by filling out the form now.

 

Watch now:

Email*

Job title

Company name

Company HQ Location

Mobile phone number

First name

Last name



Should the traditional CSAT survey remain untouched or should you be combining
survey data and predictive CSAT to inform your CX priorities and increase
customer satisfaction? You be the jury and determine the verdict!

Here's what's on the docket...

 * Understand the benefits and limitations of traditional CSAT survey programs.
 * Discover how AI-powered predictive CSAT scoring can expand your access to
   voice-of-the-customer insights.
 * Learn how to augment surveys with predictive CSAT to identify and prioritize
   CX improvements.

Watch now


PRESENTERS


PROSECUTION


DEFENSE


HONORABLE JUDGE


EXPERT WITNESS

Mary Drummond
VP, Marketing
Neighborly Software

Nate Brown
Co-founder
CX Accelerator

Rick DeLisi
Author & Lead Research Analyst
Glia

Steve Trier
Chief Product Officer
Tethr

Watch now

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