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myGovID is now myID. It has a new name and look – but you can continue to use it
the same way. Find out more.

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Menu collapsed - press enter to expand. Menu
Main navigation
 * Home
 * How to set up myID
 * Online services you can use
 * How to use myID
 * Help
   * Top enquiries
   * Verifying your ID
   * Managing your myID
   * Error codes or messages
   * Accessing online services
   * Contact us


MYID PRIVACY NOTICE

How we manage the personal information we collect through myID.


ON THIS PAGE

 * Key definitions
 * Collection of personal information 
 * Use and disclosure of personal information
 * How we hold personal information
 * More information

Last updated November 2024 

myID is the Australian Government’s Digital ID Service Provider. The ATO
delivers and administers the myID system as a secure digital environment for
individuals to establish and verify their identity for authenticated access to
participating online services.

We will verify and validate personal information with the identity-document
issuer with your express consent when you:

 * create your Digital ID
 * provide personal information from your identity documents.

We will only disclose your personal information with these organisations and
agencies with your consent.

If you choose to set up a Strong myID we will use a biometric image of your face
to verify your identity.

We do not disclose your personal information to overseas recipients and we will
not use your personal information for any direct marketing purposes.


KEY DEFINITIONS

Personal information – is information that identifies an individual or
information about an identifiable individual who is reasonably identifiable.

Sensitive information – is a subset of personal information and attracts a
higher level of protection. It includes (not exhaustive) racial or ethnic
origin, political opinions, religious or philosophical beliefs, sexual
orientation, criminal record, health or biometric or genetic information.

This includes your:

 * name
 * date of birth
 * address
 * email address
 * details from an Australian Government issued identity document such as, but
   not limited to
   * the type of document
   * document issuer
   * document numbers
   * effective dates
   * photographic images
   * signatures
   * biometrics for the purpose of automated verification or biometric
     identification.
 * personal information may also include
   * information about services you have accessed or attempted to access
   * information on the method of access
   * the date and time your identity was verified 
   * your internet provider number (IP address).

Biometrics – is the measurement and statistical analysis of people’s unique
physical and behavioural characteristics.

Biometric matching – refers to the use of a Face Verification Service to
electronically compare your personal information (an image of your face) against
a specific biometric government record to verify your identity.

The Face Verification Service can measure the biometric information of your
facial image. That is, the measurements of calculations related to your physical
appearance.

If you use your Australian Passport or travel document to build your Digital ID
in the myID app, the facial image and personal information you provide will be
electronically compared with your Australian biometric passport photo and
records held by the Department of Foreign Affairs and Trade.

We will only collect biometric information with your express consent.


COLLECTION OF PERSONAL INFORMATION 

To create your Digital ID, we collect and verify your personal information when
you choose to:

 * register for myID
 * increase the identity strength associated with your myID account
 * update your personal information.

We will collect information:

 * directly from you, when you register or complete online forms and upload
   documents
 * indirectly from your device and browser, about your use of the myID app
 * from third parties, to validate your identity documents.


USE AND DISCLOSURE OF PERSONAL INFORMATION

Your personal information is used to:

 * verify your identity and validate your details with the government
   authorities that have issued your identity documents
 * create and manage your myID account
 * investigate and verify the operation of the myID system
 * analyse, detect, manage and investigate fraudulent activity that may lead to
   criminal prosecution.

By agreeing to this privacy notice, you are consenting to myID sharing the
following personal information we have collected with the service you are
attempting to access:

 * your full name
 * previous name (if required)
 * date of birth
 * contact details, including email and phone number (optional).

If you do not consent to provide or share your personal information, you cannot
create a myID account. 

If you do not or cannot verify and authenticate your identity by creating a myID
account, alternative options will be available from the agency or service you
are attempting to access.

With your consent we will share with third parties details contained in
government issued identity documents for example, from your driver's licence or
travel documents (Australian passport or travel visa). This is for the purpose
of document verification and to authenticate your identity. It may include the
type of document, document issuer, document numbers and effective dates.

We will only disclose your personal information if you have provided your
consent, or we are authorised or required to do so by law.

We may disclose your personal information to other Digital ID System
participants, such as:

 * the Department of Finance in their capacity as the Interim Oversight
   Authority for the Trusted Digital Identity Framework (TDIF).
 * Services Australia in their capacity as the Operational Oversight Authority
   of the Australian Government's Digital ID System (AGDIS).

We will not use or disclose personal information for the purpose of direct
marketing. Your personal information will be stored securely in Australia. We
will not disclose your personal information with overseas recipients.

You can withdraw your express consent by deleting your myID at any time;
however, some personal information may be retained as required by the Archives
Act 1983. By withdrawing your express consent, you will no longer be able to use
myID to access participating online services.

Information about your computer, your browser and information you provide will
be recorded for authentication purposes as part of the myID authentication
process such as:

 * your internet provider number (IP address)
 * the date and time of the use of the authentication service
 * the authentication information you provided
 * successful and unsuccessful attempts at authenticating.


HOW WE HOLD PERSONAL INFORMATION

When we have completed validating your identity documents, we will store the
following information:

 * the document type used
 * the information on the document that was verified
 * a record of your consent
 * the result of the document verification check.

Biometric information (photographs and images) disclosed to third-party
providers as part of the verification process is destroyed within 14 days.

When personal and sensitive information is collected as part of the operations
of the myID system, it will be managed and destroyed in accordance with the law.

We will retain records of information associated with your myID while your
registration remains active.

If you choose to uninstall myID, we will retain and dispose of your personal
information in accordance with the Archives Act 1983.


MORE INFORMATION

The myID Privacy Policy contains more information about how we handle your
personal information, including information about:

 * how you can access and seek correction of your personal information held by
   us
 * how to make a complaint if you think we have breached the Australian Privacy
   Principles or APP agency code
 * how we will deal with complaints.

For more information about myID and your privacy, or if you believe your privacy
has been breached, you can:

 * phone 1300 661 542 and ask for the Privacy Hotline
 * phone the ATO Complaints and Feedback Line on 1800 199 010
 * write to
   Australian Taxation Office
   GPO Box 9990
   [insert the name and postcode of your capital city]

For example:

Australian Taxation Office
GPO Box 9990
SYDNEY  NSW  2001


FOOTER

 * Privacy policy
 * Terms of use
 * System maintenance
 * Protecting your Digital ID
 * Contact us

We acknowledge the Traditional Owners and Custodians of Country throughout
Australia and their continuing connection to land, waters and community. We pay
our respects to them, their cultures, and Elders past and present.

© Commonwealth of AustraliaExternal link