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DOVETAIL SUPPORT

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HOW CAN WE HELP YOU TODAY?

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WELCOME TO DOVETAIL SUPPORT

To submit a support ticket, please login/sign-up to Dovetail Support. Then click
on the + icon to submit a new ticket

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Recommended Support Articles:

 * Troubleshooting Crashes & Technical Issues Guide
 * Getting Started with Train Sim World 4
 * Train Sim World 4 FAQ
 * Manuals for Train Sim World Games

Categories:

 * General
 * PC Support
 * Console Support
 * Train Sim World
 * Train Simulator Classic
 * Board Games
 * Fishing

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KNOWLEDGE BASE


GENERAL

Published by Dovetail Games 1
 * TramSim: Console Edition FAQ

Dovetail Support 7
 * How Do I Use Dovetail Support?
 * What Happens To My Bug Report?
 * Where Can I Find Updates & News? - Community Social Channels
 * How to Share Your Suggestions With Dovetail Games
 * Dovetail Games Refund Policy

See all 7 articles
Dovetail Live 7
 * How to Sign Out and Into Dovetail Live
 * Mastery/Password/Login Issues
 * FAQ: English
 * FAQ: French
 * FAQ: Italian

See all 7 articles


PC SUPPORT

PC Tech Support 14
 * Troubleshooting Crashes & Other Technical Issues Guide
 * Intel 10th Gen+ CPUs causing crashes on older UE4 Games
 * How Do I Optimise My PC for the Best Performance?
 * Troubleshooting Audio Issues Guide
 * Does My Computer Meet the Minimum System Requirements

See all 14 articles
Steam 7
 * Where Do I Find Steam Support?
 * How to Manage Your Games & Add-Ons in Steam
 * End of Support for Windows 7 and 8 on Steam
 * How to Verify Your Game Files on Steam
 * How to Move a Game to a Different Storage Drive

See all 7 articles
Epic Games Store 2
 * How to Manage Your Games & Add-Ons on the Epic Games Store
 * Train Sim World 2 - Epic Games Store - Microsoft Visual C++ Runtime Error

Microsoft Store 4
 * How to Manage Your Games & Add-on on the Microsoft Store
 * How To Download Train Sim World 3 on the Microsoft Store (PC)
 * How to Redeem a code on the Microsoft Store
 * How to Verify Your Game Files on the Microsoft Store/Xbox App


CONSOLE SUPPORT

PlayStation 4 8
 * How To Manage Your Games & Add-ons on PlayStation 4
 * Why can't I access my add-ons on PS4?
 * What to do if you get the error code "CE-34878-0"
 * How to redeem a game code on the PS4™
 * Turning your PS4™ system on and off

See all 8 articles
PlayStation 5 5
 * How to Manage Your Games & Add-ons on PlayStation 5
 * How to Switch between PS5 & PS4 versions on your PS5 console
 * How to upgrade PS4 Games/Add-ons on PS5
 * Can I transfer PS4 Saves to a PS5 Game?
 * Why can't I access my add-ons on PS5?

Xbox 5
 * How To Manage Your Games & Add-ons On Xbox Consoles
 * How to upgrade an Xbox One game to Xbox Series S|X
 * How to restart or power cycle your Xbox One console
 * How to redeem a game code on the Xbox One
 * Xbox Game Pass - Past & Present


TRAIN SIM WORLD

General (TSW) 9
 * Train Sim World 4 FAQ
 * Getting Started with Train Sim World 4 Guide
 * Train Sim World 3 FAQ
 * Getting Started With Train Sim World 3
 * Train Sim World 3 Buyers Guide

See all 9 articles
Guides & Manuals (TSW) 28
 * Manuals for Train Sim World Games
 * Train Sim World Add-On Compatibility Guide
 * Antelope Valley Line Gameplay Guide
 * Bahnstrecke Bremen – Oldenburg Gameplay Guide
 * Berninalinie Gameplay Guide

See all 28 articles
Gameplay Tips (TSW) 6
 * What is included in the New Journeys Add-On?
 * How To Use Save Games In Train Sim World 3
 * How Do I Stop Journey Mode Loading Automatically?
 * I am missing services for the Long Island Rail Road route
 * How to identify a scenario/service

See all 6 articles
Tech Support (TSW) 6
 * Train Sim World Settings Explained
 * How to Transfer Your Profile From Train Sim World 2 to 3
 * How to Install the Required Dependencies for Train Sim World
 * How to resolve "Failed to Create Profile/insufficient disk space" error
 * How to Reinstall Train Sim World

See all 6 articles
Legacy Add-ons 2
 * How to Use Legacy Add-Ons in Train Sim World 3
 * How to download Rapid Transit for Train Sim World 2 on PS4™

PC Editor (beta) 2
 * Train Sim World 4 - PC Editor (beta) FAQ
 * TSW Scenario Creation Tutorial


TRAIN SIMULATOR CLASSIC

General (TS) 2
 * Train Simulator Classic FAQ
 * Train Simulator Classic – Beta Access FAQ

Tech Support (TS) 19
 * Common Issues - Train Simulator Classic
 * Why is there no sound in Train Simulator?
 * How to Find Missing Content in Train Simulator
 * How to Reinstall Train Simulator
 * How to Backup Your Content & Asset Folders

See all 19 articles
Gameplay (TS) 9
 * How to Access Manuals for Train Simulator
 * How Can I reset my in-game progress?
 * How to create a custom consist
 * What is included in the European Loco & Asset Pack?
 * What items are included in the US Loco & Asset Pack?

See all 9 articles
Editor (TS) 2
 * Where Can I Find Guides for the Train Simulator Editor?
 * Setting up and obtaining the Google Maps API Key for Train Simulator


BOARD GAMES

CATAN® - Console Edition 3
 * CATAN® – Console Edition FAQ
 * CATAN® - Console Edition - Video Guides
 * CATAN®- Console Edition - Game Rules & Manual


FISHING

Bassmaster® Fishing 3
 * Bassmaster Fishing 2022 FAQ
 * Bassmaster Fishing 2022 on Nintendo Switch FAQ
 * Bassmaster® Fishing 2022: Deluxe Upgrade Pack

Fishing Sim World 1
 * Fishing Sim World FAQ

Euro Fishing 4
 * Dovetail Games Euro Fishing: FAQ
 * Euro Fishing Manuals
 * How do I find my Game Logs?
 * Stuck in character selection because of an incompatible screen resolution

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