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URL:
https://www.whanganui.govt.nz/Online-Services/Antenno
Submission: On January 19 via manual from IN — Scanned from DE
Submission: On January 19 via manual from IN — Scanned from DE
Form analysis 1 forms found in the DOM
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<!--[if lt IE 9]>
<p class="browsehappy">You are using an <strong>outdated</strong> browser. Please <a href="http://browsehappy.com/">upgrade your browser</a> or <a href="http://www.google.com/chromeframe/?redirect=true">activate Google Chrome Frame</a> to improve your experience.</p>
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<div hidden="">
<span id="new-window-0">opens in new tab or window </span>
</div>
<div class="overlay-container"></div>
<div role="region" aria-label="Site announcements" class="emergency-container emergency-container-position-1">
<div id="PublicEmergencyAnnouncementList" data-cookiekeydismisseditems="OC_EA_EmergencyAnnouncementList_Dismissed" data-querykeydismisseditem="OC_EA_EmergencyAnnouncementList_Dismiss">
<div class="oc-emergency-announcement-container">
<div class="oc-emergency-undismissed max-severity-10 results-2">
<div class="side-box message-box emergency-message-box oc-emergency-severity-10 ">
<h3 class="side-box-title">COVID-19 - Official information</h3>
<div class="side-box-content">
<p>Whanganui is currently at orange. For information about COVID-19 in New Zealand, please visit:</p>
<p class="oc-single-url"><a href="https://covid19.govt.nz/" target="_blank" aria-describedby="new-window-0" class="opens-in-new-tab">COVID-19</a></p>
</div>
<a href="/Online-Services/Antenno?OC_EA_EmergencyAnnouncementList_Dismiss=35a5b8b9-e5eb-46c8-829c-97e97a87c171" class="emergency-announcement-item-dismiss" data-cvid="35a5b8b9-e5eb-46c8-829c-97e97a87c171">Close this announcement</a>
</div>
<div class="side-box message-box emergency-message-box oc-emergency-severity-20 ">
<h3 class="side-box-title">COVID-19 - Council Services</h3>
<div class="side-box-content">
<p>For more information about council services under the traffic lights (COVID-19 Protection Framework) please visit our COVID-19 page:</p>
<p class="oc-single-url"><a href="https://www.whanganui.govt.nz/Services-Amenities/COVID-19-Response" target="_self">COVID-19 Response</a></p>
</div>
<a href="/Online-Services/Antenno?OC_EA_EmergencyAnnouncementList_Dismiss=e9269c89-f7ee-470c-926e-9702624eb8c3" class="emergency-announcement-item-dismiss" data-cvid="e9269c89-f7ee-470c-926e-9702624eb8c3">Close this announcement</a>
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</div>
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</div>
</div>
</div>
<div class="background-container">
<div class="image-fade" style="background-image: linear-gradient(to top, rgb(26, 26, 26) 0px, transparent 100px); max-height: 6243px;"><img
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<li class=" "><a href="https://www.whanganui.govt.nz/Services-Amenities/Dogs/Update-your-personal-details" target="">Update your personal details</a></li>
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<li class=" "><a href="https://www.whanganui.govt.nz/Services-Amenities/Drinking-water" class="" target="">Drinking water</a></li>
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<a href="https://www.whanganui.govt.nz/Community-Culture" class="nav-level-1 nav-has-children sf-with-ul" target="">Community & Culture</a>
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<li class=" "><a href="https://www.whanganui.govt.nz/Community-Culture/Whanganui-Community-Awards" class="" target="">Whanganui Community Awards</a></li>
<li class=" "><a href="https://www.whanganui.govt.nz/Community-Culture/A-Whanganui-Welcome" class="" target="_self">A Whanganui Welcome</a></li>
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<li class=" "><a href="https://www.whanganui.govt.nz/Community-Culture/Arts-Cultural-Facilities/Royal-Wanganui-Opera-House" target="_self">Royal Wanganui Opera House</a></li>
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<li class=" "><a href="https://www.whanganui.govt.nz/Community-Culture/Libraries" class="" target="">Libraries</a></li>
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<li class=" "><a href="https://www.whanganui.govt.nz/Community-Culture/Funding-Opportunities/Heritage-Grant-Fund" target="">Heritage Grant Fund</a></li>
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<li class=" "><a href="https://www.whanganui.govt.nz/Community-Culture/Funding-Opportunities/Creative-Communities-Scheme" target="">Creative Communities Scheme</a></li>
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<li class="nav-section-quarters-3 nav-item-seq-6">
<a href="https://www.whanganui.govt.nz/Business" class="nav-level-1 nav-has-children sf-with-ul" target="">Business</a>
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<li class=" "><a href="https://www.whanganui.govt.nz/Business/Your-Business-friendly-Council" class="" target="">Your Business-friendly Council</a></li>
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<li class="nav-section-quarters-4 nav-item-seq-7">
<a href="https://www.whanganui.govt.nz/Property" class="nav-level-1 nav-has-children sf-with-ul" target="">Property</a>
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<h1 class="oc-page-title ">Antenno</h1>
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<p dir="ltr" data-test-bidi=""><span class="wdc-intro-text">Antenno is a free mobile app that sends you notifications and alerts about places you care about. </span></p>
<p dir="ltr" data-test-bidi=""><iframe title="vimeo-player" src="https://player.vimeo.com/video/456019287" width="640" height="360" frameborder="0" allowfullscreen=""
style="color: inherit; font-size: 1.2em;"></iframe> </p>
<p dir="ltr" data-test-bidi="" style="font-size: 16px;">The app is simple and easy to use. You don't need a login, and you don't need to check the app for new information - Antenno lets you know when something comes up.
</p>
<p>We will send you information about things like water shut-offs or roadworks in your street, community events in your area, and more.</p>
<p>You can choose the places you want to be alerted about, so we’re not bothering you with things that don’t affect you. You could chose to receive alerts relating you where you live, work or where your kids go to school.
You can also opt out of topics that aren’t relevant to you.</p>
<p>Seen some graffiti, found a pot hole, or have a new idea? Go to the 'Report it' section of the app and add a report to tell us about it. Your report goes directly to our customer service team who then assign it to the
relevant staff member.</p>
<p><span class="emphasis-box-2">If you send your report outside of working hours (8.30am–5pm, Monday to Friday) and it's urgent, call us on 06 349 0001 so we can respond immediately. Otherwise, your report will be
processed on the next business day.</span></p>
<p> </p>
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<h2 class="item-text">Get started</h2>
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<h3 id="step-1-1" data-heading-index="1" class="page-section-header page-section-header-1"><span class="visuallyhidden step-number">Step 1.</span>Download the app from the Apple App Store or Google Play.</h3>
<p>
<a href="https://apps.apple.com/nz/app/antenno/id1119032181" target="_blank" title="Download Antenno form Apple App Store" aria-describedby="new-window-0" class="opens-in-new-tab"><img alt="App strore badge" src="/files/assets/public/images/antenno/app-story-badge.png?w=200&h=60"></a>
</p>
<p>
<a href="https://play.google.com/store/apps/details?id=nz.co.datacom.antenno.android&hl=en_NZ&gl=US" target="_blank" title="Download Antenno from Google Play" aria-describedby="new-window-0" class="opens-in-new-tab"><img alt="Google Play badge" src="/files/assets/public/images/antenno/google-play-badge.png?w=200&h=60"></a>
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<h3 id="step-1-2" data-heading-index="2" class="page-section-header page-section-header-2"><span class="visuallyhidden step-number">Step 2.</span>Open the app and add your first place</h3>
<p>Make this as specific as possible – preferably a physical street address (e.g. 22B Dorset Road, Springvale, Whanganui).</p>
<p><img alt="Antenno - add a place" src="/files/assets/public/images/antenno/android-03-add-place-1.png?w=1080&h=2160" style="width: 250px;"></p>
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<h3 id="step-1-3" data-heading-index="3" class="page-section-header page-section-header-3"><span class="visuallyhidden step-number">Step 3.</span>Give your place a nickname</h3>
<p>Choose a name that is relevant and easy to remember (e.g. 'Home' or 'Work'). This will help make it easier to distinguish each place in your list of places.</p>
<p><img alt="Antenno - add a place 2" src="/files/assets/public/images/antenno/android-04-add-place-2.png?w=350&h=700" title="Antenno - add a place 2" style="width: 250px;"></p>
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<h3 id="step-1-4" data-heading-index="4" class="page-section-header page-section-header-4"><span class="visuallyhidden step-number">Step 4.</span>Add as many places as you like</h3>
<p><img alt="Antenno - your places" src="/files/assets/public/images/antenno/android-05-your-places.png?w=350&h=700" style="width: 250px;"></p>
</div>
<div class="step-section-container step-section-container-5" data-section-index="5">
<h3 id="step-1-5" data-heading-index="5" class="page-section-header page-section-header-5"><span class="visuallyhidden step-number">Step 5.</span>Stay informed!</h3>
<p>You will receive any notifications that relate to any of the places that you have added.</p>
<p><img alt="Antenno - notification" src="/files/assets/public/images/antenno/android-06-notification.png?w=350&h=700" style="width: 250px;"></p>
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<h2>Frequently-asked questions</h2>
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<a data-accordion-all-device="true" data-open="false" class="accordion-trigger contains-heading accordion-closed" role="button" data-accordion-use-cookie="true" data-accordion-body="#multiAccordionBody1" aria-controls="multiAccordionBody1" aria-expanded="false" tabindex="0"><i></i><span class="visuallyhidden">(show below)</span><h3 class="item-text">Why do I have to save places as specific addresses, why can't I save the whole district?</h3><span class="visuallyhidden">(show below)</span></a>
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<p>The aim of Antenno is to provide relevant information for places you care about. If it was broader, Antenno posts would start to resemble a social media feed that you need to sift through to find messages
relevant to you. If something comes up that affects the entire district, you'll still receive a notification.</p>
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<div class="accordion-list-item-container multi-accrodion">
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<a data-accordion-all-device="true" data-open="false" class="accordion-trigger contains-heading accordion-closed" role="button" data-accordion-use-cookie="true" data-accordion-body="#multiAccordionBody2" aria-controls="multiAccordionBody2" aria-expanded="false" tabindex="0"><i></i><span class="visuallyhidden">(show below)</span><h3 class="item-text">Can I opt out of a topic for a specific place?</h3><span class="visuallyhidden">(show below)</span></a>
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<p>Yes, even if the places are in the same suburb. As an example, if you save your work address (where you don't want to receive water shut-down alerts) and your home address (where you DO want to receive water
shut-down alerts), you can choose to opt out of receiving water shut-down alerts for your work address.</p>
</div>
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<div class="accordion-list-item-container multi-accrodion">
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<a data-accordion-all-device="true" data-open="false" class="accordion-trigger contains-heading accordion-closed" role="button" data-accordion-use-cookie="true" data-accordion-body="#multiAccordionBody3" aria-controls="multiAccordionBody3" aria-expanded="false" tabindex="0"><i></i><span class="visuallyhidden">(show below)</span><h3 class="item-text">Can I opt back in to a topic that I have opted out of?</h3><span class="visuallyhidden">(show below)</span></a>
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<div class="oc-wysiwyg-container-panel-content">
<p>This feature isn't currently available but is planned to be made available soon.</p>
</div>
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<a data-accordion-all-device="true" data-open="false" class="accordion-trigger contains-heading accordion-closed" role="button" data-accordion-use-cookie="true" data-accordion-body="#multiAccordionBody4" aria-controls="multiAccordionBody4" aria-expanded="false" tabindex="0"><i></i><span class="visuallyhidden">(show below)</span><h3 class="item-text">Can I respond to notifications?</h3><span class="visuallyhidden">(show below)</span></a>
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<p>If you've found the post useful, you can thank us using the thumbs up icon. If you have an issue or feedback you'd like to send to the council, use the 'Report it' function to send us a report.</p>
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<a data-accordion-all-device="true" data-open="false" class="accordion-trigger contains-heading accordion-closed" role="button" data-accordion-use-cookie="true" data-accordion-body="#multiAccordionBody5" aria-controls="multiAccordionBody5" aria-expanded="false" tabindex="0"><i></i><span class="visuallyhidden">(show below)</span><h3 class="item-text">Sometimes notifications seem to be delayed - why?</h3><span class="visuallyhidden">(show below)</span></a>
</div>
<div class="accordion-item-body multi-accordion-body clearfix rs_skip" id="multiAccordionBody5" style="display: none;">
<div class="oc-wysiwyg-container-panel-content">
<p>The app requires either a WiFi connection or mobile data to receive notifications. If you are somewhere without WiFi and don't have your mobile data on, you won't receive new posts until you are connected
again.</p>
</div>
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</div>
<div class="accordion-list-item-container multi-accrodion">
<div class="accordion-item-header">
<a data-accordion-all-device="true" data-open="false" class="accordion-trigger contains-heading accordion-closed" role="button" data-accordion-use-cookie="true" data-accordion-body="#multiAccordionBody6" aria-controls="multiAccordionBody6" aria-expanded="false" tabindex="0"><i></i><span class="visuallyhidden">(show below)</span><h3 class="item-text">Sometimes I don't receive a notification for weeks - why?</h3><span class="visuallyhidden">(show below)</span></a>
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<div class="accordion-item-body multi-accordion-body clearfix rs_skip" id="multiAccordionBody6" style="display: none;">
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<p>If there hasn't been any incidents or information relevant to your saved places you won't be sent any notifications! Don't worry – Antenno will let you know when something happens.</p>
</div>
</div>
</div>
<div class="accordion-list-item-container multi-accrodion">
<div class="accordion-item-header">
<a data-accordion-all-device="true" data-open="false" class="accordion-trigger contains-heading accordion-closed" role="button" data-accordion-use-cookie="true" data-accordion-body="#multiAccordionBody7" aria-controls="multiAccordionBody7" aria-expanded="false" tabindex="0"><i></i><span class="visuallyhidden">(show below)</span><h3 class="item-text">How do you choose which notifications go to which devices or places?</h3><span class="visuallyhidden">(show below)</span></a>
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<p>When we have a notification to send we assess which communities would find the message relevant. For example:</p>
<ul>
<li>A notification about an incident or road closure on State Highway 3 between Whanganui and Maxwell would be sent to the whole district as that road is widely used.</li>
<li>An unplanned water outage that affects residents in Liverpool Street would only be sent to those in that street.</li>
<li>A rates reminder would be sent district-wide, as would a reminder about dog registrations.</li>
</ul>
</div>
</div>
</div>
<div class="accordion-list-item-container multi-accrodion">
<div class="accordion-item-header">
<a data-accordion-all-device="true" data-open="false" class="accordion-trigger contains-heading accordion-closed" role="button" data-accordion-use-cookie="true" data-accordion-body="#multiAccordionBody8" aria-controls="multiAccordionBody8" aria-expanded="false" tabindex="0"><i></i><span class="visuallyhidden">(show below)</span><h3 class="item-text">If I have multiple places saved, how do I know which place a notification relates to?</h3><span class="visuallyhidden">(show below)</span></a>
</div>
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<p>Each notification shows which of your saved places it relates to, by displaying the places' nickname at the top left.</p>
<p>For example, if you have saved three places (your home, your work and your rental property for example) you will see that for a rates reminder (a district-wide message) all three nicknames appear at the top as
this post is relevant to all three places.</p>
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<a href="https://datacom.com/nz/en/solutions/platforms-and-applications/enterprise-resource-planning/antenno" title="Antenno website" target="_blank" aria-describedby="new-window-0" class="opens-in-new-tab">Antenno website</a>
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<li><a href="https://images.antenno.co.nz/terms/AntennoPrivacyPolicy.pdf" title="Antenno privacy policy" target="_blank" aria-describedby="new-window-0" class="opens-in-new-tab">Antenno privacy policy</a></li>
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COVID-19 - OFFICIAL INFORMATION
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You Are Here : Home / Antenno
ANTENNO
Antenno is a free mobile app that sends you notifications and alerts about
places you care about.
The app is simple and easy to use. You don't need a login, and you don't need to
check the app for new information - Antenno lets you know when something comes
up.
We will send you information about things like water shut-offs or roadworks in
your street, community events in your area, and more.
You can choose the places you want to be alerted about, so we’re not bothering
you with things that don’t affect you. You could chose to receive alerts
relating you where you live, work or where your kids go to school. You can also
opt out of topics that aren’t relevant to you.
Seen some graffiti, found a pot hole, or have a new idea? Go to the 'Report it'
section of the app and add a report to tell us about it. Your report goes
directly to our customer service team who then assign it to the relevant staff
member.
If you send your report outside of working hours (8.30am–5pm, Monday to Friday)
and it's urgent, call us on 06 349 0001 so we can respond immediately.
Otherwise, your report will be processed on the next business day.
Get started
GET STARTED
STEP 1.DOWNLOAD THE APP FROM THE APPLE APP STORE OR GOOGLE PLAY.
STEP 2.OPEN THE APP AND ADD YOUR FIRST PLACE
Make this as specific as possible – preferably a physical street address (e.g.
22B Dorset Road, Springvale, Whanganui).
STEP 3.GIVE YOUR PLACE A NICKNAME
Choose a name that is relevant and easy to remember (e.g. 'Home' or 'Work').
This will help make it easier to distinguish each place in your list of places.
STEP 4.ADD AS MANY PLACES AS YOU LIKE
STEP 5.STAY INFORMED!
You will receive any notifications that relate to any of the places that you
have added.
Press left and right keys to move between tabs. Press down to focus tab content.
FREQUENTLY-ASKED QUESTIONS
(show below)
WHY DO I HAVE TO SAVE PLACES AS SPECIFIC ADDRESSES, WHY CAN'T I SAVE THE WHOLE
DISTRICT?
(show below)
The aim of Antenno is to provide relevant information for places you care about.
If it was broader, Antenno posts would start to resemble a social media feed
that you need to sift through to find messages relevant to you. If something
comes up that affects the entire district, you'll still receive a notification.
(show below)
CAN I OPT OUT OF A TOPIC FOR A SPECIFIC PLACE?
(show below)
Yes, even if the places are in the same suburb. As an example, if you save your
work address (where you don't want to receive water shut-down alerts) and your
home address (where you DO want to receive water shut-down alerts), you can
choose to opt out of receiving water shut-down alerts for your work address.
(show below)
CAN I OPT BACK IN TO A TOPIC THAT I HAVE OPTED OUT OF?
(show below)
This feature isn't currently available but is planned to be made available soon.
(show below)
CAN I RESPOND TO NOTIFICATIONS?
(show below)
If you've found the post useful, you can thank us using the thumbs up icon. If
you have an issue or feedback you'd like to send to the council, use the 'Report
it' function to send us a report.
(show below)
SOMETIMES NOTIFICATIONS SEEM TO BE DELAYED - WHY?
(show below)
The app requires either a WiFi connection or mobile data to receive
notifications. If you are somewhere without WiFi and don't have your mobile data
on, you won't receive new posts until you are connected again.
(show below)
SOMETIMES I DON'T RECEIVE A NOTIFICATION FOR WEEKS - WHY?
(show below)
If there hasn't been any incidents or information relevant to your saved places
you won't be sent any notifications! Don't worry – Antenno will let you know
when something happens.
(show below)
HOW DO YOU CHOOSE WHICH NOTIFICATIONS GO TO WHICH DEVICES OR PLACES?
(show below)
When we have a notification to send we assess which communities would find the
message relevant. For example:
* A notification about an incident or road closure on State Highway 3 between
Whanganui and Maxwell would be sent to the whole district as that road is
widely used.
* An unplanned water outage that affects residents in Liverpool Street would
only be sent to those in that street.
* A rates reminder would be sent district-wide, as would a reminder about dog
registrations.
(show below)
IF I HAVE MULTIPLE PLACES SAVED, HOW DO I KNOW WHICH PLACE A NOTIFICATION
RELATES TO?
(show below)
Each notification shows which of your saved places it relates to, by displaying
the places' nickname at the top left.
For example, if you have saved three places (your home, your work and your
rental property for example) you will see that for a rates reminder (a
district-wide message) all three nicknames appear at the top as this post is
relevant to all three places.
GIVE US YOUR FEEDBACK
PHONE
06 349 0001
EMAIL
yourcouncil@whanganui.govt.nz
RELATED INFORMATION
* Antenno website
* Antenno privacy policy
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Contact us
--------------------------------------------------------------------------------
Customer Services
101 Guyton Street
Monday-Friday 8.30am-5pm
yourcouncil@whanganui.govt.nz
+64 06 349 0001
--------------------------------------------------------------------------------
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Whanganui District Council
PO Box 637
Whanganui 4541
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