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About Us
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About Us
Why x-hoppers
Meet the Team
News
Blog
Customer stories
Integrations
Licensing
Resources
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x-hoppers documentation
Use Cases Brochure

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 * About Us
   * About Us
   * Why x-hoppers
   * Meet the Team
   * News
   * Blog
 * Customer stories
 * Integrations
 * Licensing
 * Resources
   * x-hoppers documentation
   * Use Cases Brochure

 * DEU
 * ENG
 * FRA
 * ITA
 * SPA


MOVING RETAIL COMMUNICATIONS BEYOND THE HEADSET


COMPLETE RETAIL HEADSET SYSTEM WITH AI ASSISTANCE THAT CONNECTS STORE ASSOCIATES
AND INCREASES CUSTOMER CONVERSIONS

Request a demo




IMPROVE YOUR IN-STORE EXPERIENCE
BY LEAPS AND BOUNDS WITH:

+ 35 %


INCREASE IN SALES

Empower shop assistants to provide quick and personalized service that converts
visitors into shoppers and shoppers into loyal customers.
50 %


DECREASE IN TRAINING TIME

With an AI Assistant delivering knowledge on demand, free your frontline workers
to learn on the job and at their own pace, providing you with product experts in
half the time.

up to 60 %


REDUCTION IN SHRINK

Protect your bottom line with AI theft detection that tracks suspicious gestures
and sends alerts directly to your x‑hoppers headsets, helping you stop theft in
its tracks.


MEET US AT OUR NEXT EVENTS

August 22, 2024
x-hoppers Webinar with FaiceTech
More info
September 25, 2024
The Courthouse Hotel Shoreditch
More info
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Terranea Resort
Rancho Palos Verdes, CA
See you at the next events!
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Tallinn, Estonia
See you at the next events!
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Barcelona, Spain
See you at the next events!

2023 Frost & Sullivan
New Product Innovation Award
The Global UCaaS for Frontliners in Retail
Download report now
Play Video about video-screen


SEE X-HOPPERS IN ACTION

Long waiting times, lack of customer‑facing staff, incomplete product knowledge
and shrink can all hold stores back from reaching their full potential. Connect
your store associates with x‑hoppers and finally offer a great customized
in-store experience.

x-hoppers: winner of two consecutive Visionary Spotlight Awards for Best
Emerging Technology Breakthrough (2022) and Overall Excellence (2023)



WHAT OUR CUSTOMERS SAY



Fiona MaloneStore Director, Tenby Stores & Post Office
Read More
“Since the introduction of x-hoppers, we've seen massive change here. Our staff
now feel safer. We've also have detected quite a huge number of thefts. Just
before we had x-hoppers we were looking at shrinkage of about £25,000 a year,
which is significant for a small business, and that has been dramatically
reduced.”

Watch Tenby Stores case study >

Gemma StratfordProject Manager at the Retail and Change Team, Holland & Barrett
Read More
“x-hoppers has helped in our stores massively with customer engagement, it
enabled our colleagues to be able to talk and communicate seamlessly, to meet
the needs of our customers in terms of directing them to certain areas of the
store to spot customers that may be in need of advice.”

Watch Holland & Barrett case study >

Fiona MaloneStore Director, Tenby Stores & Post Office
Read More
“Since the introduction of x-hoppers, we've seen massive change here. Our staff
now feel safer. We've also have detected quite a huge number of thefts. Just
before we had x-hoppers we were looking at shrinkage of about £25,000 a year,
which is significant for a small business, and that has been dramatically
reduced.”

Watch Tenby Stores case study >

Gemma StratfordProject Manager at the Retail and Change Team, Holland & Barrett
Read More
“x-hoppers has helped in our stores massively with customer engagement, it
enabled our colleagues to be able to talk and communicate seamlessly, to meet
the needs of our customers in terms of directing them to certain areas of the
store to spot customers that may be in need of advice.”

Watch Holland & Barrett case study >

Simple to learn and convenient to use — that’s how x‑hoppers helps your shop get
the jump on in‑store issues.


REQUEST MORE INFORMATION ON X‑HOPPERS

Ask for a demo


JUMP AHEAD OF IN-STORE PROBLEMS AND YOUR COMPETITION

The in-store experience is key to retail success. Even with the rise of
eCommerce, options like in‑store shopping and in‑store pickup create the
personal experience that wins lasting customer loyalty.
However, plenty of day-to-day issues hold shops back from reaching their full
potential.


WHEN RETAIL COMMUNICATION PROBLEMS POP UP, SHOPS HAVE TO WORK AGAINST:

 * Damaged products and spillages
 * Lack of staff during breaks
 * Missing information and incomplete staff knowledge
 * Delays in addressing customer queries
 * Shoplifters or attempted theft


How do you leap over all these obstacles?


WITH THE POWER OF A COMPLETE RETAIL HEADSET SYSTEM

HERE’S WHERE X-HOPPERS JUMPS IN

x-hoppers connects all your shop’s employees on one voice channel to ensure your
entire team can tackle problems as they arise, creating a more positive in‑store
experience and helping you increase conversions.
Plus, x-hoppers is perfect for gathering and generating predictive data in your
retail setting thanks to its functionality as a completely integrated retail
software solution.
Operating as a complete retail headset system, x‑hoppers goes beyond traditional
retail communications with headsets that syncs to a smart communication platform
hosted in the cloud. On this channel, every shop assistant is connected to one
another while also fully available to receive in‑store call point alerts and
even external calls from customers.

MAKE DATA-DRIVEN DECISIONS

x-hoppers makes managing teams across retail units easier than ever with access
to in‑store audio rooms and detailed reports just a click away.
 * See what’s happening on the shop floor with real‑time AI transcription posted
   directly to a dedicated chat, you can access anywhere from any device.
 * Join in-store audio rooms from the browser, desk phone or mobile, letting you
   listen in and support even when off‑site.
 * Get insights into in-store audio room use, security alerts and smart call
   point activity through our AI‑enhanced analytics dashboard.
 * Find out quickly what’s happened in store with a daily report that summarizes
   all the conversations and notifications that happened during the day.




INSTANT CUSTOMER ALERTS AND ROBUST RETAIL STORE ANALYTICS


HOW X-HOPPERS PUTS YOU ONE JUMP AHEAD:

x-hoppers allows you to create QR codes linked to products or store departments,
which the x‑hoppers system logs each time they’re scanned. Use these QR codes as
no-contact call points to alert sales associates and gather retail shopper data
right in your store — the perfect foundation for building predictive analytics
in your retail business.


ANSWER INQUIRIES, INSTANTLY

With x-hoppers, employees can contact colleagues right away to give customers
accurate information on inventory, policies or any other request.


THEFT PREVENTION & REPORTING

Amplify retail security systems with constant retail in-store communication.
Using x‑hoppers, employees can report witnessed or suspected shoplifting right
away to more consistently reduce shrinkage.


IMMEDIATE SECURITY ALERTS

When shop assistants are in constant communication, your store gets an instant
security solution. Employees plugged into x‑hoppers can instantly report
potential threats to maintain safety.


AI-POWERED ANSWERS

When you have an AI Assistant integrated into your x‑hoppers solution, you can
drive training and support by having all the answers at your fingertips. Deliver
instant knowledge about every product, from ingredients or functions to stock
levels with a simple spoken question.


UNIFIED CUSTOMER SUPPORT

If customers are causing issues, x‑hoppers allows employees to request help from
dedicated staff or management.


CALL CENTERS ON YOUR STORE FLOOR

Calls to your store can be answered directly through x‑hoppers to let shop
assistants act as customer service reps when needed.


NO MORE EMPTY STORE FLOORS

By hitting one button on their x‑hoppers headset, employees can alert their team
of their breaks and ensure there’s always someone standing by to assist
customers.


REPORT DAMAGE WHEN IT’S NOTICED

With the convenience of the x‑hoppers hands‑free communication headset, any
employee can instantly report damaged products to line up a quick replacement.


REDUCE SHRINKAGE WITH AI THEFT DETECTION

Keep an eye on your security camera footage at all times. Thanks to AI theft
detection software, x‑hoppers continuously tracks and analyzes movement on your
shop’s CCTVs to automatically pick up on suspicious actions that may indicate
shoplifting or other threats.
Once the system notices a security risk, it issues an automatic alert to staff
over the x‑hoppers headsets, adding footage and alerts to chat for easy
retrieval. Better than simple surveillance, that brings you reliable, fully
automatic tracking of possible threats and breaches.

Simple to learn and convenient to use — that’s how x‑hoppers helps your shop get
the jump on in‑store issues.


REQUEST MORE INFORMATION ON X‑HOPPERS

Ask for a demo


IMPROVE RETAIL OPERATIONS AND INCREASE CUSTOMER CONVERSIONS


AI-POWERED ANALYTICS AND TRANSCRIPTIONS OF CONVERSATIONS

Managers and supervisors need access to analytics and statistics to understand
how to improve and streamline retail operations. Thanks to x‑hoppers’ built‑in
analytics system, you can quickly discover who joined the broadcast channel on
any specific day, the number of messages broadcast, who was speaking and for how
long. Even better, conversations from the broadcast can be recorded, transcribed
and stored for further analysis.

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Wildix UK Limited
Rolt House,
Coventry Canal Basin,
St. Nicholas Street, Coventry,
West Midlands, CV1 4LY
VAT ID: 276226491
Phone: +44 247 718 0770
Wildix Inc.
800 N High Street
Columbus, OH 43215
Phone: +1 567‑259‑6997
Wildix OÜ — Holding Company
Laeva tn. 2,
10111, Tallinn, Estonia
VAT ID: EE 101984698
Phone: +372 (68) 44774
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 * Terms & Conditions
 * Contact Us

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