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Meet Freshworks’ AI-driven Customer Service Suite

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      Customer Service SuiteThe all-in-one solution, boosted with generative AI
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      FreshserviceModern and intuitive IT service management
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      FreshdeskDelight customers and agents with effortless service and support
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      FreshsalesBoost sales and productivity with a unified CRM
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      New Customer Service SuiteIntroducing all-in-one self-service,
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      Announcing Freddy AI + GPTWe’re bringing the power of AI and GPT models to
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 * Freshdesk

FeaturesIntegrationsWhat's New


FRESHDESK

Scale support experiences without scaling costs

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TRUSTED BY 60,000+ BUSINESSES



INTUITIVE AND CONTEXTUAL SUPPORT

Empower your support teams to deliver timely and consistent support at any scale

ADVANCED TICKETING


DELIVER PERSONALIZED SUPPORT FAST

Manage, prioritize, and resolve tickets at scale with a unified workspace that
helps agents move quickly, focus on the right issues, and deliver personalized
support.

Check our complete list of features





SELF-SERVICE


DEFLECT FAQS AND OPTIMIZE AGENT WORKLOAD

Automate self-service with a scalable knowledge base and custom widgets to help
customers find answers faster. Integrate your portal with custom apps to solve
specific business needs and deliver a tailored self-service experience.

Explore self-service





AI-POWERED AUTOMATIONS


OPTIMIZE OPERATIONS WITH AI-POWERED AUTOMATIONS AND WORKFLOWS

Eliminate redundancy and enable your teams to run on autopilot with AI-powered
automations. Improve productivity and efficiency with generative AI that assists
agents at every step, enabling them to deliver accurate resolutions.

Explore automations





Collaboration


BRING TEAMS TOGETHER FOR THE FUTURE OF HYBRID WORK

Empower agents with collaboration tools to help them engage with the right
experts from cross-functional teams and provide faster, more consistent service
on complex inquiries.

Explore collaboration





Analytics


LEVERAGE PROACTIVE AI-DRIVEN INSIGHTS TO OPTIMIZE SUPPORT

Surface potential issues and optimize support operations with proactive
AI-driven insights. Unleash the power of generative AI to analyze interactions
constantly, monitor quality, and realize a lower TCO.

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CUSTOMER SERVICE SUITE


GET BOTS, TICKETING, AND CONVERSATIONS IN ONE UNIFIED SOLUTION

Deliver exceptional customer service with Freshworks Customer Service Suite.
From AI-powered conversations and no-code bots to efficient ticket management,
the Suite enables you to improve productivity and exceed expectations.

Explore Customer Service Suite







WHY CUSTOMERS LOVE FRESHDESK

I’m responsible for our chat platform and channel service strategy. The reason
why we moved to Freshworks was for the APIs so that we can be our own chat
client. I really enjoyed the collaboration.

Eric BompasProduct Manager, Klarna
Watch video



When a customer calls or emails or reaches out over social or Messenger, we can
actually see what they've done and our people can refer to it. The customer
feels as if we know them.

Mirjam Van Den BergChief Customer Care Officer, Travix
Watch video



Freshdesk has scaled with us. What I love most is that I don't need an
administrator to maintain it. Ticket automation, screen-share through the chat,
customized portals for different segments of our users—all those things are
really helping us bring response times down.

Kris SundbergVP of Customer Success, Restaurant365
Watch video





RECOMMENDED BY LEADING INDUSTRY EXPERTS




SIGN UP FOR YOUR FREE TRIAL TODAY

14 days. Unlimited agents. No credit card required. No strings attached.



Start free trialRequest demo

Contact Freshworks+1 (855) 747 6767 or sales@freshworks.com
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