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Discord Safety CenterPolicy HubSafety LibraryWelcome to Policy at Discord
Savannah Badalich
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May 25, 2021

Parents & Educators


WELCOME TO POLICY AT DISCORD

Since 2015, Discord’s core policy, the Community Guidelines, has been used to
govern the platform with consistent rules to keep your communities an inclusive
and safe place to hang out. In 2020, we formalized a dedicated Policy team to
develop the Community Guidelines further, work with product teams to build safe
and inclusive features, and advocate on public policy issues that impact Discord
and our users.

To help give some perspective into how we enforce these policies, we’re
launching a new blog series to share what our Policy team is working on, listen
to any feedback you may have, and use this knowledge to improve our approach to
Policy.

Let’s talk more about what we mean by Policy — it’s more than just what is and
isn’t allowed on Discord.

Policy reflects our company’s values and the norms of our platform. As more
people are spending time on their computers, smartphones, and tablets, we
imagine a place where that time makes us truly connected, not divided. We
envision a future where Discord becomes the first place you think of when
wanting to talk and hang out. Whether you’re playing the latest online game
together, attending a virtual comedy club, collaborating on a project, or just
talking late into the night, we want to be a place where you can find belonging
and community. To do all of this, we use policy as a foundation for our values
and to safeguard your experience.

Policy explores all facets of an issue in order to take a holistic approach to
how we address it. The spectrum of issues that online users and their
communities face are widespread, and often deeply complex and multi-layered.
Discord is no exception. Policy lets us ensure we understand the nuances of an
issue and allows us to effectively tackle any situation.

Policy ensures our Trust & Safety Team takes consistent, proportionate
enforcement actions. Our T&S team continues to safeguard Discord and enforce the
Community Guidelines through proactive measures and responses to user reports.
We use our policies to assess the harm of content and behavior by individuals
and servers and give a resulting enforcement action proportionate to its
severity.

Policy empowers Moderators to govern their communities on firm grounding and to
know when to escalate issues to Discord. Moderators are always the leaders of
their space, (thanks, mods!) and our Community Guidelines are a foundation for
moderators to develop their own rules and govern their server. We’re here to
help educate and support our moderators through initiatives such as the Discord
Moderator Academy.

Policy makes sure product features are designed intentionally and mitigate any
potential vectors for abuse or misuse. Policy and Trust & Safety work
collaboratively with Product and Engineering teams early in the development
process to assess any potential abuse, bias, or other risks in the newest
features, and work to build mitigation into the product design itself.
Accessibility of our features, especially for folks using assistive
technologies, is a key focus during our assessment.

Policy is a continuous refinement. Discord is growing, and our Policy team is
here to keep our users and communities safe and inclusive. We believe the team’s
work will contribute to our bigger commitment to make the Internet as a whole a
better place, and we’d like you to join our journey.

To kickstart our Policy series, today we’re releasing a post about the ongoing
issue of violent extremism in the United States and our approach to identifying
belief systems, recruitment tactics, and organizing patterns of violent
extremist groups. You can check it out here.

If you would like to report dangerous or harmful activity to the Trust & Safety
team, please do so using our report form. If you’re unsure how to report a user
or server, take a look at dis.gd/HowToReport.

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