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 * Features
   * Overview
   * Knowledge Base Portal
   * Knowledge Base Site
   * Knowledge Base Assistant
   * Integrations and Extensions
   * Platform API
   * API Documentation
   * Enterprise Readiness
   * Health Check Metrics
   * All Features
 * Pricing
 * Solutions
   * Customer Knowledge Base
   * Internal knowledge base
   * Standard Operating Procedures
 * Resources
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Document360 2.0. The future of documentation awaits you - Join the waitlist
 * Features
   * Overview
   * Knowledge Base Portal
   * Knowledge Base Site
   * Knowledge Base Assistant
   * Integrations and Extensions
   * Platform API
   * API Documentation
   * Enterprise Readiness
   * Health Check Metrics
   * All Features
 * Pricing
 * Solutions
   * Customer Knowledge Base
   * Internal knowledge base
   * Standard Operating Procedures
 * Resources
   * Ebook and Guides
   * Documentation
   * Blog
   * Tutorial Videos
   * Podcast
   * Webinars
   * Case Studies
   * All Resources
 * Login

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AI-POWERED KNOWLEDGE BASE PLATFORM FOR CUSTOMERS & TEAMS

Instantly create an online Self-Service Knowledge Base for your Customer and
Employees (accessed either publicly or privately).

Book a Demo
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FUELING KNOWLEDGE BASES FOR COMPANIES LIKE

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KNOWLEDGE BASE PORTAL

(for Editors & Reviewers)

An advanced portal for content producers, with the state of the art editor,
category manager, analytics and more.

KNOWLEDGE BASE SITE

(for Customers & Employees)

A simplified site for content consumers, with the state of the art search and
optimized for reading on any device.





#1 RATED FOR KNOWLEDGE MANAGEMENT BY

4.7 out of 5

4.7 out of 5

4.7 out of 5

4.7 out of 5


DOCUMENT360 USE CASES

What can you build with Document360?

PRODUCT HELP DOCS

Build a world-class, self-service knowledge base for your SaaS products.

TECHNICAL DOCUMENTATION

Create how-to guides, tutorials, reference docs, system docs, and release notes.

ONLINE USER GUIDES & FAQS

Replace offline, static, PDF user guides with guides you can always keep
up-to-date.

API DOCUMENTATION

Automatically generate customizable API Documentation from your API definition
files.

INTERNAL KNOWLEDGE BASE

Build a private, login required, documentation for employees or clients.

STANDARD OPERATING PROCEDURES

Build SOP’s like employee handbooks or sales/marketing playbook.


DOCUMENT360 IN ACTION

Take a look at some of our live customer knowledge base sites.

Mambu
Decisions
Previous

Decisions is a complete workflow automation platform and is the parent company
of workflow.com. Many large Enterprises license Decisions directly for internal
use, while others use it an OEM for their own software applications.

Funding: $40m

Visit Now

Mambu is an SaaS banking engine powering innovative lending and deposits an
alternative to cumbersome core banking system. The technology powers over 6000
loan and deposit products across 46 countries.

Funding: $44m

Visit Now

Decisions is a complete workflow automation platform and is the parent company
of workflow.com. Many large Enterprises license Decisions directly for internal
use, while others use it an OEM for their own software applications.

Funding: $40m

Visit Now

Mambu is an SaaS banking engine powering innovative lending and deposits an
alternative to cumbersome core banking system. The technology powers over 6000
loan and deposit products across 46 countries.

Funding: $44m

Visit Now

Decisions is a complete workflow automation platform and is the parent company
of workflow.com. Many large Enterprises license Decisions directly for internal
use, while others use it an OEM for their own software applications.

Funding: $40m

Visit Now
Next
Previous

After reviewing a dozen knowledge base products, Document360 was the clear
winner. Their amazing markdown editor and SEO features were unrivaled.

MATT WATSON,

CEO, Stackify

We have been working with Document360 since the beginning to integrate them into
our company. We have migrated our existing knowledge base to the Document360
platform. I like Document360's clean, dynamic look and how simple the document
creation and organization process is, and all of the customizable features,
especially URL Mapping.

LORIN CHUN,

Technical Writer, Bluesight

Document360 has given us the customizability of a static site generator without
the development, upkeep, or learning curve!

DUSTIN SMITH,

Technical Writer, Mambu

Document360’s home page builder feature is easy to use to provide a great
landing page. The two editors (markdown or WYSIWYG) inside Document360 are
versatile to produce great documentation.

JULIAN WEISS,

Director of Product Documentation, CTERA Networks Ltd

We have recently started to write our documentation in Document360. I have
personally used it a lot the last few weeks and I am very satisfied so far. I
think that it is a professional and polished product.

LARS LINDBERG,

Solution Architect, XLENT

Next


SCALE YOUR CUSTOMER SUPPORT WITHOUT INCREASING THE COSTS.

Help your customers with a fully-functional knowledge base that they can use to
solve problems. Make it easy for your customers to learn how to use your product
with Document360!

73%

Of people prefer self-service support over waiting for a reply.

89%

Of millennials use a search engine to find answers before making a call to get
customer service.

57%

Of calls come from customers who visited the company’s website first.


INTEGRATIONS & EXTENSIONS

Document360 works hand in hand with your existing help desk, analytics,
commenting, and chat products both ways.

Integration: Helps to bring external systems like chat, commenting, and
analytics into your knowledge base.

Extensions: Helps to utilize your knowledge base in the external systems like
help desk and chat.

Integrations Extensions


ARE YOU WORRIED ABOUT THE MIGRATION?

With Document360 you don't have to worry. We'll complete the entire migration
process for you seamlessly, so you can focus on your next big moves.


KICK-OFF

We will understand your current knowledge base system and provide an estimate.
We can migrate from pretty much any existing Knowledge base systems or
platforms.


MIGRATE

Our team uses automated tools and manual processes to migrate your knowledge
base. This will be an iterative process with regular updates and sync ups.


WRAP-UP

We perform a thorough QA process, set redirection rules, and make sure your new
Document360 Knowledge base is live without losing any of your existing SEO
traffic.

Supported Platforms Migration Request


BUILT TO HANDLE MASSIVE SCALE

Robust platform that provides seamless experience at scale

30M+

articles served per month

60K+

articles published per month

100K+

active users per month


AWARDS & RECOGNITION

Trusted by thousands of user in over 100+ countries

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96%

Satisfaction

96%

Ease of Use

95%

Ease of Setup

Voice of customer on


#1 KNOWLEDGE MANAGEMENT SOLUTION FOR GROWING TEAMS

Book a Demo Free Trial
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DOCUMENT360

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TOP FEATURES

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