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https://www.watchshop.com/returns-policy-a10.html?utm_campaign=February%202023&utm_content=230206_give_love&utm_medium=Ema...
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Submission: On February 06 via api from IE — Scanned from DE
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REFER A FRIEND
FREE RETURNS
1. Home
2. Returns Policy
FREE RETURNS POLICY!
If you are not entirely satisfied with your purchase, no problem. Our returns
policy allows you to send your item(s) back and receive a full refund* Please
follow the steps below. Nearly all refunds are processed the day they are
received.
At WatchShop, we make every effort to describe and display our products as
realistically as possible. We also understand that sometimes items you receive
are not quite as you expected.
For further details regarding your right to return items, please refer to our
Terms & Conditions.
RETURNING UNWANTED ITEMS
Once your return has been processed, you will be refunded with the original
payment method you used to place your order.
In order to return any item(s) as unwanted and receive a full refund*, the
following conditions apply:
* You have to inform us within 14 days of receiving the item, and then return
the item within 14 days of that communication
* The item(s) must be unworn and in the same condition in which they were
received
* Items must be returned in their original packaging, with any instructions,
guarantee and extras that was included within it
* Earrings, belly bars and other items of pierced jewellery cannot be returned
unless the tamper seal or sealed bag is still intact
* If a visual defect is found with the item(s) upon arrival, you must notify us
within 48 hours
Certain watches require adjustment to ensure good fit. Please refer to our
bracelet adjustment policy to ensure you maintain your refund eligibility.
HOW TO RETURN ITEMS
To ensure we can process your return quickly and efficiently, please follow the
below instructions:
1. Along with the original dispatch note, include a cover note inside the
package detailing the reason for the return. If you have misplaced your
dispatch note, please add your order number to the cover note.
2. Click on this link and download a free Royal Mail returns sticker and attach
it to the package (this is for UK returns only, if you live in the EU,
please refer to note below) Please be advised that just creating the free
label does not class as contacting us, please follow the steps above so we
are aware of the issues and know to expect it back
3. Take your package to your local post office (we also suggest you ask for
proof of postage)
If you have any further questions on how to return your items, please do not
hesitate to contact our customer service team.
Note: if you live in the EU only please follow this link to process returns.
REFUNDS
When we receive the item, our returns department will confirm that everything is
present and in its original condition to ensure it’s eligibility for refund.
Our team endeavours to process refunds as quickly as possible and most refunds
are processed on the same day they are received. Once processed, your refund
will be issued to the payment method you used to place your order. We will let
you know by email when your refund has been issued. Please note, it may take up
to 14 days for the money to reach your account.
FAULTY ITEMS
If you experience a manufacturing fault with your item(s) within the first 30
days of ownership, you will be eligible to receive a replacement provided that
you inform us within a 30 day period.
If you experience a manufacturing fault with your item(s) and you return it
outside of 30 days of ownership, we will require your item to be sent for a
repair.
Please note, due to the Covid-19 pandemic our approved service centres are
experiencing up to a 10 week delay.
Faulty items must be returned using the same process described above. If
returned by standard postage, we offer a reimbursement of up to £20. For further
details regarding your rights in relation to faulty goods, please see our Terms
& Conditions.
Please be advised that your item(s) may have a limited warranty with the
manufacturer, and as a result of this, some faults are not covered under
warranty and will be chargeable. Also any items that have had battery change
done by third party are not eligible to be returned
If you want to know if your fault is covered under warranty, our customer
service team is happy to help. You can call us on 0800 024 8794, email us at
helpdesk@watchshop.com, or send a message to our live chat.
EXCHANGES
If you wish to exchange a purchase for another item, please return your unwanted
items using the same returns process as described above. Once you have been
refunded, you can then order a new item(s) to replace those that are unwanted.
RETURNS ADDRESS
SDK Returns
PO BOX 8174
Reading
Berkshire
RG6 9PE
United Kingdom
*under the conditions set out in our returns policy. Please see Terms &
Conditions for more info.
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