support.google.com
Open in
urlscan Pro
2607:f8b0:400d:c04::71
Public Scan
Submitted URL: https://notifications.google.com/g/p/ANiao5qUor5rvdOJmOBpncgErXR84n2HF-hpT60lDXrBSj-t36KlWKbNUvh0WPCZqlCFlo4oMPi9qkcf-alQ-Cry4NHb...
Effective URL: https://support.google.com/googleplay
Submission: On October 31 via api from BE — Scanned from CA
Effective URL: https://support.google.com/googleplay
Submission: On October 31 via api from BE — Scanned from CA
Form analysis
2 forms found in the DOM/googleplay/search?hl=en
<form class="promoted-search__form" action="/googleplay/search?hl=en" id="search-form" role="search"><input class="promoted-search__input" placeholder="Describe your issue" value=""
aria-label="Describe your issue to find information that might help you." autocomplete="off" name="q" spellcheck="false" type="search" aria-haspopup="false" role="combobox" aria-autocomplete="both" dir="ltr" style="outline: none;"><input
name="from_promoted_search" type="hidden" value="true"><button class="promoted-search__search-button" aria-label="Search"><svg class="promoted-search__search-icon" viewBox="0 0 24 24">
<path d="M20.49 19l-5.73-5.73C15.53 12.2 16 10.91 16 9.5 16 5.91 13.09 3 9.5 3S3 5.91 3 9.5 5.91 16 9.5 16c1.41 0 2.7-.47 3.77-1.24L19 20.49 20.49 19zM5 9.5C5 7.01 7.01 5 9.5 5S14 7.01 14 9.5 11.99 14 9.5 14 5 11.99 5 9.5z"></path>
<path d="M0 0h24v24H0V0z" fill="none"></path>
</svg></button><button class="promoted-search__clear-button promoted-search__clear-button--hidden" aria-label="Clear search box"><svg class="promoted-search__clear-icon" viewBox="0 0 48 48">
<path d="M38 12.83L35.17 10 24 21.17 12.83 10 10 12.83 21.17 24 10 35.17 12.83 38 24 26.83 35.17 38 38 35.17 26.83 24z"></path>
</svg></button></form>
<form class="language-selector"> <label class="language-selector-label"> Language </label> <select class="language-selector-select" aria-label="Language" name="hl" style="display: none;">
<option aria-label="Afrikaans" lang="af" role="option" value="af">Afrikaans</option>
<option aria-label="azərbaycan" lang="az" role="option" value="az">azərbaycan</option>
<option aria-label="dansk" lang="da" role="option" value="da">dansk</option>
<option aria-label="Deutsch" lang="de" role="option" value="de">Deutsch</option>
<option aria-label="eesti" lang="et" role="option" value="et">eesti</option>
<option aria-label="English (United Kingdom)" lang="en-GB" role="option" value="en-GB">English (United Kingdom)</option>
<option aria-label="español" lang="es" role="option" value="es">español</option>
<option aria-label="español (Latinoamérica)" lang="es-419" role="option" value="es-419">español (Latinoamérica)</option>
<option aria-label="Filipino" lang="fil" role="option" value="fil">Filipino</option>
<option aria-label="français" lang="fr" role="option" value="fr">français</option>
<option aria-label="français (Canada)" lang="fr-CA" role="option" value="fr-CA">français (Canada)</option>
<option aria-label="Gaeilge" lang="ga" role="option" value="ga">Gaeilge</option>
<option aria-label="hrvatski" lang="hr" role="option" value="hr">hrvatski</option>
<option aria-label="Indonesia" lang="id" role="option" value="id">Indonesia</option>
<option aria-label="italiano" lang="it" role="option" value="it">italiano</option>
<option aria-label="latviešu" lang="lv" role="option" value="lv">latviešu</option>
<option aria-label="lietuvių" lang="lt" role="option" value="lt">lietuvių</option>
<option aria-label="magyar" lang="hu" role="option" value="hu">magyar</option>
<option aria-label="Malti" lang="mt" role="option" value="mt">Malti</option>
<option aria-label="Melayu" lang="ms" role="option" value="ms">Melayu</option>
<option aria-label="Nederlands" lang="nl" role="option" value="nl">Nederlands</option>
<option aria-label="norsk" lang="no" role="option" value="no">norsk</option>
<option aria-label="polski" lang="pl" role="option" value="pl">polski</option>
<option aria-label="português" lang="pt" role="option" value="pt">português</option>
<option aria-label="português (Brasil)" lang="pt-BR" role="option" value="pt-BR">português (Brasil)</option>
<option aria-label="română" lang="ro" role="option" value="ro">română</option>
<option aria-label="slovenčina" lang="sk" role="option" value="sk">slovenčina</option>
<option aria-label="slovenščina" lang="sl" role="option" value="sl">slovenščina</option>
<option aria-label="suomi" lang="fi" role="option" value="fi">suomi</option>
<option aria-label="svenska" lang="sv" role="option" value="sv">svenska</option>
<option aria-label="Tiếng Việt" lang="vi" role="option" value="vi">Tiếng Việt</option>
<option aria-label="Türkçe" lang="tr" role="option" value="tr">Türkçe</option>
<option aria-label="íslenska" lang="is" role="option" value="is">íslenska</option>
<option aria-label="čeština" lang="cs" role="option" value="cs">čeština</option>
<option aria-label="Ελληνικά" lang="el" role="option" value="el">Ελληνικά</option>
<option aria-label="български" lang="bg" role="option" value="bg">български</option>
<option aria-label="русский" lang="ru" role="option" value="ru">русский</option>
<option aria-label="српски" lang="sr" role="option" value="sr">српски</option>
<option aria-label="українська" lang="uk" role="option" value="uk">українська</option>
<option aria-label="עברית" lang="iw" role="option" value="iw">עברית</option>
<option aria-label="اردو" lang="ur" role="option" value="ur">اردو</option>
<option aria-label="العربية" lang="ar" role="option" value="ar">العربية</option>
<option aria-label="فارسی" lang="fa" role="option" value="fa">فارسی</option>
<option aria-label="मराठी" lang="mr" role="option" value="mr">मराठी</option>
<option aria-label="हिन्दी" lang="hi" role="option" value="hi">हिन्दी</option>
<option aria-label="বাংলা" lang="bn" role="option" value="bn">বাংলা</option>
<option aria-label="ગુજરાતી" lang="gu" role="option" value="gu">ગુજરાતી</option>
<option aria-label="தமிழ்" lang="ta" role="option" value="ta">தமிழ்</option>
<option aria-label="తెలుగు" lang="te" role="option" value="te">తెలుగు</option>
<option aria-label="ಕನ್ನಡ" lang="kn" role="option" value="kn">ಕನ್ನಡ</option>
<option aria-label="ไทย" lang="th" role="option" value="th">ไทย</option>
<option aria-label="中文(简体)" lang="zh-Hans" role="option" value="zh-Hans">中文(简体)</option>
<option aria-label="中文(繁體)" lang="zh-Hant" role="option" value="zh-Hant">中文(繁體)</option>
<option aria-label="中文(香港)" lang="zh-HK" role="option" value="zh-HK">中文(香港)</option>
<option aria-label="日本語" lang="ja" role="option" value="ja">日本語</option>
<option aria-label="한국어" lang="ko" role="option" value="ko">한국어</option>
<option aria-label="English" lang="en" role="option" value="en" selected="selected">English</option>
</select>
<div class="language-selector-select sc-select" tabindex="0" aria-expanded="false" aria-haspopup="listbox" aria-required="null" role="listbox" aria-activedescendant=":57" aria-label="Language (English)" style="cursor: pointer;">
<span>English</span><svg viewBox="0 0 48 48">
<path d="M14 20l10 10 10-10z"></path>
</svg>
<ol role="listbox">
<li tabindex="0" id=":1" role="option" lang="af" aria-label="Afrikaans">Afrikaans</li>
<li tabindex="0" id=":2" role="option" lang="az" aria-label="azərbaycan">azərbaycan</li>
<li tabindex="0" id=":3" role="option" lang="da" aria-label="dansk">dansk</li>
<li tabindex="0" id=":4" role="option" lang="de" aria-label="Deutsch">Deutsch</li>
<li tabindex="0" id=":5" role="option" lang="et" aria-label="eesti">eesti</li>
<li tabindex="0" id=":6" role="option" lang="en-GB" aria-label="English (United Kingdom)">English (United Kingdom)</li>
<li tabindex="0" id=":7" role="option" lang="es" aria-label="español">español</li>
<li tabindex="0" id=":8" role="option" lang="es-419" aria-label="español (Latinoamérica)">español (Latinoamérica)</li>
<li tabindex="0" id=":9" role="option" lang="fil" aria-label="Filipino">Filipino</li>
<li tabindex="0" id=":10" role="option" lang="fr" aria-label="français">français</li>
<li tabindex="0" id=":11" role="option" lang="fr-CA" aria-label="français (Canada)">français (Canada)</li>
<li tabindex="0" id=":12" role="option" lang="ga" aria-label="Gaeilge">Gaeilge</li>
<li tabindex="0" id=":13" role="option" lang="hr" aria-label="hrvatski">hrvatski</li>
<li tabindex="0" id=":14" role="option" lang="id" aria-label="Indonesia">Indonesia</li>
<li tabindex="0" id=":15" role="option" lang="it" aria-label="italiano">italiano</li>
<li tabindex="0" id=":16" role="option" lang="lv" aria-label="latviešu">latviešu</li>
<li tabindex="0" id=":17" role="option" lang="lt" aria-label="lietuvių">lietuvių</li>
<li tabindex="0" id=":18" role="option" lang="hu" aria-label="magyar">magyar</li>
<li tabindex="0" id=":19" role="option" lang="mt" aria-label="Malti">Malti</li>
<li tabindex="0" id=":20" role="option" lang="ms" aria-label="Melayu">Melayu</li>
<li tabindex="0" id=":21" role="option" lang="nl" aria-label="Nederlands">Nederlands</li>
<li tabindex="0" id=":22" role="option" lang="no" aria-label="norsk">norsk</li>
<li tabindex="0" id=":23" role="option" lang="pl" aria-label="polski">polski</li>
<li tabindex="0" id=":24" role="option" lang="pt" aria-label="português">português</li>
<li tabindex="0" id=":25" role="option" lang="pt-BR" aria-label="português (Brasil)">português (Brasil)</li>
<li tabindex="0" id=":26" role="option" lang="ro" aria-label="română">română</li>
<li tabindex="0" id=":27" role="option" lang="sk" aria-label="slovenčina">slovenčina</li>
<li tabindex="0" id=":28" role="option" lang="sl" aria-label="slovenščina">slovenščina</li>
<li tabindex="0" id=":29" role="option" lang="fi" aria-label="suomi">suomi</li>
<li tabindex="0" id=":30" role="option" lang="sv" aria-label="svenska">svenska</li>
<li tabindex="0" id=":31" role="option" lang="vi" aria-label="Tiếng Việt">Tiếng Việt</li>
<li tabindex="0" id=":32" role="option" lang="tr" aria-label="Türkçe">Türkçe</li>
<li tabindex="0" id=":33" role="option" lang="is" aria-label="íslenska">íslenska</li>
<li tabindex="0" id=":34" role="option" lang="cs" aria-label="čeština">čeština</li>
<li tabindex="0" id=":35" role="option" lang="el" aria-label="Ελληνικά">Ελληνικά</li>
<li tabindex="0" id=":36" role="option" lang="bg" aria-label="български">български</li>
<li tabindex="0" id=":37" role="option" lang="ru" aria-label="русский">русский</li>
<li tabindex="0" id=":38" role="option" lang="sr" aria-label="српски">српски</li>
<li tabindex="0" id=":39" role="option" lang="uk" aria-label="українська">українська</li>
<li tabindex="0" id=":40" role="option" lang="iw" aria-label="עברית">עברית</li>
<li tabindex="0" id=":41" role="option" lang="ur" aria-label="اردو">اردو</li>
<li tabindex="0" id=":42" role="option" lang="ar" aria-label="العربية">العربية</li>
<li tabindex="0" id=":43" role="option" lang="fa" aria-label="فارسی">فارسی</li>
<li tabindex="0" id=":44" role="option" lang="mr" aria-label="मराठी">मराठी</li>
<li tabindex="0" id=":45" role="option" lang="hi" aria-label="हिन्दी">हिन्दी</li>
<li tabindex="0" id=":46" role="option" lang="bn" aria-label="বাংলা">বাংলা</li>
<li tabindex="0" id=":47" role="option" lang="gu" aria-label="ગુજરાતી">ગુજરાતી</li>
<li tabindex="0" id=":48" role="option" lang="ta" aria-label="தமிழ்">தமிழ்</li>
<li tabindex="0" id=":49" role="option" lang="te" aria-label="తెలుగు">తెలుగు</li>
<li tabindex="0" id=":50" role="option" lang="kn" aria-label="ಕನ್ನಡ">ಕನ್ನಡ</li>
<li tabindex="0" id=":51" role="option" lang="th" aria-label="ไทย">ไทย</li>
<li tabindex="0" id=":52" role="option" lang="zh-Hans" aria-label="中文(简体)">中文(简体)</li>
<li tabindex="0" id=":53" role="option" lang="zh-Hant" aria-label="中文(繁體)">中文(繁體)</li>
<li tabindex="0" id=":54" role="option" lang="zh-HK" aria-label="中文(香港)">中文(香港)</li>
<li tabindex="0" id=":55" role="option" lang="ja" aria-label="日本語">日本語</li>
<li tabindex="0" id=":56" role="option" lang="ko" aria-label="한국어">한국어</li>
<li tabindex="0" id=":57" role="option" lang="en" aria-label="English" aria-selected="true">English</li>
</ol>
</div>
</form>
Text Content
Skip to main content Google Play Help Sign in Send feedback on... This help content & information General Help Center experience Next * Help Center * Community * Google Play HOW CAN WE HELP YOU? BROWSE HELP TOPICS GET STARTED WITH GOOGLE PLAY Get started with Google Play Help by product type Get Android apps & digital content from the Google Play Store Parent guide to Google Play Find the Google Play Store app About Google Play POPULAR ARTICLES Learn about refunds on Google Play Report charges you don't recognize Fix payment issues on your account Fix problems downloading apps from the Play Store Problems with in-app purchases Contact an Android app's developer Purchase approvals on Google Play Require verification for purchases How to change your Google Play country Verify tax information in Brazil Get help from Google Play HELP BY PRODUCT TYPE Google Play Store Google Play Books Google Play Games Mobile App Google Play Games Beta on PC Google Play Games Profile Movies & TV Information for families Find the right place to get help USING GOOGLE PLAY Use Android apps and games Use Google Play on your device or computer Get started with Google Play Pass Get started with Google Play Points Use Offers on Google Play User policies for apps & digital content Use a screen reader with Google Play Find family-friendly content in Google Play Manage your child's Google Play apps How to set up parental controls on Google Play Use Play Instant Apps How to turn Google Play Instant on or off How to fix problems with Google Play Instant Paid app availability Personalize your Google Play Store experience Linking Play with other Google Services PURCHASING & DOWNLOADING Payment methods Charges & taxes Gift cards & Play balance Make in-app purchases in Android apps Buy or subscribe to content How to set up parental controls on Google Play Information regarding sanctions in Russia and Ukraine for Google Play users Free up space REFUNDS & RETURNS Learn about refunds on Google Play Report charges you don't recognize Problems with in-app purchases Fair Treatment of Financial Consumers Charter MANAGING DEVICES & ACCOUNTS Can't sign in to your Google Account How to recover your Google Account or Gmail How to add & use accounts in the Google Play Store on your device How to remove a device from Google Play & add device nicknames Google Play supported devices How to change your Google Play country Change your Google Play email settings Permanently close your payments profile NEED MORE HELP? TRY THESE NEXT STEPS: Post to the help community Get answers from community members Contact us Tell us more and we’ll help you get there * ©2024 Google * Privacy Policy * Google Play Terms of Service Language AfrikaansazərbaycandanskDeutscheestiEnglish (United Kingdom)españolespañol (Latinoamérica)Filipinofrançaisfrançais (Canada)GaeilgehrvatskiIndonesiaitalianolatviešulietuviųmagyarMaltiMelayuNederlandsnorskpolskiportuguêsportuguês (Brasil)românăslovenčinaslovenščinasuomisvenskaTiếng ViệtTürkçeíslenskačeštinaΕλληνικάбългарскирусскийсрпскиукраїнськаעבריתاردوالعربيةفارسیमराठीहिन्दीবাংলাગુજરાતીதமிழ்తెలుగుಕನ್ನಡไทย中文(简体)中文(繁體)中文(香港)日本語한국어 English English 1. Afrikaans 2. azərbaycan 3. dansk 4. Deutsch 5. eesti 6. English (United Kingdom) 7. español 8. español (Latinoamérica) 9. Filipino 10. français 11. français (Canada) 12. Gaeilge 13. hrvatski 14. Indonesia 15. italiano 16. latviešu 17. lietuvių 18. magyar 19. Malti 20. Melayu 21. Nederlands 22. norsk 23. polski 24. português 25. português (Brasil) 26. română 27. slovenčina 28. slovenščina 29. suomi 30. svenska 31. Tiếng Việt 32. Türkçe 33. íslenska 34. čeština 35. Ελληνικά 36. български 37. русский 38. српски 39. українська 40. עברית 41. اردو 42. العربية 43. فارسی 44. मराठी 45. हिन्दी 46. বাংলা 47. ગુજરાતી 48. தமிழ் 49. తెలుగు 50. ಕನ್ನಡ 51. ไทย 52. 中文(简体) 53. 中文(繁體) 54. 中文(香港) 55. 日本語 56. 한국어 57. English Enable Dark Mode Send feedback about our Help Center 12212932623795798193 true Search Help Center true true true Google Help Help CenterCommunityGoogle Play Privacy PolicyGoogle Play Terms of ServiceSubmit feedback true true 84680 Send feedback on... This help content & information General Help Center experience false Main menu Google apps