us.moodmedia.com Open in urlscan Pro
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Text Content

800 345.5000 Support Login

 * Small Business Plans
 * Solutions
   * Music
     * Music For Business
     * Small Business Plans
   * Messaging
     * On-Hold Messaging
     * Overhead Messaging
     * Music On Hold
   * Digital Signage
     * Digital Signage
     * Digital Menu Boards
     * Mood TV
     * Video Walls
   * AV Systems
     * Sound
     * Audiovisual
     * Conference Room AV
     * Drive-Thru
     * Sound Masking
   * Scent
     * Scent Marketing
   * Advertising Solutions
 * Industries
   * Automotive
   * Breweries
   * C-Store
   * Financial
   * Fitness
   * Franchise Solutions
   * Grocery
   * Healthcare
   * Hospitality
   * QSR
   * Restaurants
   * Retail
   * Salon & Spa
 * Samples
   * Digital Signage
   * Messaging
   * Music
 * Resources
   * Blog
   * Case Studies
   * Resources Articles
 * Request Information


Select Page
 * Small Business Plans
 * Solutions
   * Music
     * Music For Business
     * Small Business Plans
   * Messaging
     * On-Hold Messaging
     * Overhead Messaging
     * Music On Hold
   * Digital Signage
     * Digital Signage
     * Digital Menu Boards
     * Mood TV
     * Video Walls
   * AV Systems
     * Sound
     * Audiovisual
     * Conference Room AV
     * Drive-Thru
     * Sound Masking
   * Scent
     * Scent Marketing
   * Advertising Solutions
 * Industries
   * Automotive
   * Breweries
   * C-Store
   * Financial
   * Fitness
   * Franchise Solutions
   * Grocery
   * Healthcare
   * Hospitality
   * QSR
   * Restaurants
   * Retail
   * Salon & Spa
 * Samples
   * Digital Signage
   * Messaging
   * Music
 * Resources
   * Blog
   * Case Studies
   * Resources Articles
 * Request Information



Request Information


PRIVACY POLICY

(VIEW PRIVACY NOTICE REGARDING PERSONAL DATA PROCESSING IN CALL CENTER)

Mood Media Corporation is a Delaware Corporation with a number of subsidiaries
and affiliates around the globe (collectively,“Mood”; referredto also as“we”or
“us”).  Mood’s subsidiaries and affiliates are listed in the “Mood Entities”
section of this Privacy Policy.  This Privacy Policy describes Mood’s practices
regarding the collection, use and disclosure of information we collect about you
when you use our website (www.moodmedia.com) including our subdomains such as
our blog, the customer portal and other customer service and customer billing
and payment systems, web applications and other web properties (collectively,
“Sites”).  By using the Sites, you agree to our Privacy Policy and our Terms of
Service.  If you do not agree to this Privacy Policy and our Terms of Service,
please do not use our Sites.

Automatic Collection of Anonymous Information

When you visit the Mood Sites, like when you visit most other websites, certain
anonymous information about your visit is automatically logged, which may
include information about the type of browser you use, the server name and IP
address through which you access the Internet, the date and time you access the
Sites, the pages you access while at the Sites, and the Internet address of the
Sites, if any, from which you linked directly to the Sites. This information is
not personally identifiable.

Personally Identifiable Information

As described in this policy, “Personally Identifiable Information” is any
information that concerns you individually and would permit someone to contact
you, such as your name, address, telephone/fax number, email address, or any
information you submit to the Sites that identifies you individually. Mood is
committed to protecting your privacy and Personally Identifiable Information.

Information Use

Mood may use the Personally Identifiable Information collected through its Sites
primarily for such purposes as:

 * Helping to establish and verify the identity of users;
 * Opening, maintaining, administering and servicing users’ accounts;
 * Processing, servicing or enforcing transactions and sending related
   communications;
 * Providing services and support to users;
 * Improving the Sites, including tailoring them to users’ preferences;
 * Providing users with product or service updates, promotional notices and
   offers, and other information about Mood and its affiliates;
 * Responding to users’ questions, inquiries, comments and instructions;
 * Maintaining the security and integrity of our systems; and
 * Any other purpose for which a user has given consent.

Mood uses the anonymous browsing information collected automatically by its
servers primarily to help it administer and improve the Sites. Mood may also use
aggregated anonymous information to provide information about the Sites to
potential business partners, advertisers and other unaffiliated entities. Again,
this information is not Personally Identifiable Information.

Mood may engage third-party analytics providers such as Google Analytics and
Adobe to use cookies and other technology to collect information about your use
of the Sites.  These third-party services may provide you options about how they
collect and use information.

Information Collection

Mood will not collect any Personally Identifiable Information about you through
the Sites unless you provide it. Therefore, if you do not want Mood to obtain
any Personally Identifiable Information about you, then do not submit any.

You can visit and browse the Sites without revealing Personally Identifiable
Information about yourself. You may also choose to disclose Personally
Identifiable Information about yourself, which may include, without limitation:

 * “Basic Information” including your name, your employer and your title;
 * “Contact information” including your email address, postal address and
   telephone number;
 * “Technical information” including your IP address and information on your
   usage of our Sitessuch as areas of the Sites that you visit, content that you
   view, download or submit, and communications we send to you electronically;
 * “Billing Information” including transaction type, transaction amount,
   payment, shipping and billing information as well as the nature, quantity and
   price of the goods or services you exchange and the individuals or entities
   with whom you communicate or transact business; provided, however, that Mood
   does not keep or share your credit card information; and
 * “Other Information” including areas of interest, a unique individual
   password, and any other information you submit to us.

Mood may collect Personally Identifiable Information about you from its Sites by
methods such as the following:

 * Registration Forms– If you are offered the opportunity to enter a promotion,
   to become a registered user of the Sites, or to opt-in to receive Mood
   information through this or another website, you must apply by filling out
   the registration form on the Sites. This form requires submission of certain
   Personally Identifiable Information including Basic, Contact and Other
   Information.
 * Transactions and Activity– If you become a registered user or if you conduct
   transactions through the Sites, Mood collects information about the
   transactions you engage in while on the Sites and your other activity on the
   Sites. This information may include Technical and Billing Information.
 * Email and Other Voluntary Communications– You may also choose to communicate
   with Mood through email, via our Sites, by telephone, in writing, or through
   other means. Mood collects the information in these communications, and such
   information may be Personally Identifiable Information.

In addition to information we collect directly from users, we may also receive
certain information from third parties, and we may combine this information with
other information we have collected.

Privacy Shield Compliance

Mood including its U.S.-based subsidiaries complies with the EU-U.S. Privacy
Shield Framework as set forth by the U.S. Department of Commerce regarding the
collection, use and retention of personal information transferred from the
European Union (“EU”) and European Economic Area (“EEA”) to the United States. 
Mood has certified to the Department of Commerce that it adheres to the Privacy
Shield Principles.  If there is any conflict between the terms in this Privacy
Policy and the Privacy Shield Principles, the Privacy Shield Principles shall
govern.  To learn more about the Privacy Shield Program, and to view our
certification, please visit:  https://www.privacyshield.gov/.

In compliance with the Privacy Shield Principles, Mood commits to resolve
complaints about our collection or use of your personal information. EU and EEA
individuals with inquiries or complaints regarding our Privacy Shield policy
should first contact Mood at:

privacyshield@moodmedia.com

Mood has further committed to refer unresolved Privacy Shield complaints to the
International Centre for Dispute Resolution, a division of the American
Arbitration Association (the “ICDR/AAA”), an alternative dispute resolution
provider located in the United States. If you do not receive timely
acknowledgment of your complaint from us, or if we have not resolved your
complaint, please contact or visit the ICDR/AAA at
https://go.adr.org/privacyshield.html for more information or to file a
complaint. The services of the ICDR/AAA are provided at no cost to you.  As a
last resort and under certain conditions, you may be able to invoke binding
arbitration for complaints regarding Privacy Shield compliance not resolved by
any of the other Privacy Shield mechanisms.  See
https://www.privacyshield.gov/article?id=ANNEX-I-introduction for additional
information.

Mood commits to cooperate with the panel established by the EU data protection
authorities (DPAs) and to comply with the advice given by the panel with regard
to human resources data transferred from the EU in the context of the employment
relationship.

Mood is responsible for the processing of Personally Identifiable Information it
receives, under the Privacy Shield Framework, or subsequently transfers to a
third party acting as an agent on its behalf.  Mood complies with the Privacy
Shield Principles for all onward transfers of Personally Identifiable
Information from the EU and EEA including the onward transfer liability
provisions.  In particular, Mood remains responsible and liable under the
Privacy Shield Principles if third-party agents that it engages to process the
personal data on its behalf do so in a manner inconsistent with the Principles,
unless Mood proves that it is not responsible for the event giving rise to the
damage.

With respect to Personally Identifiable Information received or transferred
pursuant to the Privacy Shield Framework, Mood is subject to the regulatory
enforcement powers of the U.S. Federal Trade Commission.  In certain situations,
Mood may be required to disclose Personally Identifiable Information in response
to lawful requests by public authorities, including to meet national security or
law enforcement requirements.

Disclosure of Information

Mood is a global company with a presence in a number of countries.  Mood
requires all offices to comply with data protection requirements consistent with
those mandated by the EU and EEA.

Your Personally Identifiable Information may be shared within Mood’s offices or,
as needed, with third parties (including but not limited to subcontractors,
attorneys and accountants).  If you are a Pandora for Business subscriber, Mood
may also disclose your Personally Identifiable Information to Pandora. Further,
Mood may disclose Personally Identifiable Information about you in connection
with legal requirements, such as in response to an authorized subpoena,
governmental request or investigation, or as otherwise permitted by law.  Mood
may share your information to protect our intellectual property, to prevent
physical harm to persons or property, to prevent fraud and to support audit,
compliance and corporate governance functions.  Finally, as Mood’s business
develops, it may sell or buy corporate assets, and in such transactions customer
information may be one of the transferred business assets. If Mood, or
substantially all of its assets, is acquired, customer information may be one of
the assets transferred.   Mood may use unaffiliated companies to help it
maintain and operate the Sites or for other reasons related to the operation of
its business, and those companies may receive your Personally Identifiable
Information for that purpose.  In each case, Mood will comply with applicable
data protection laws and will take precautions to ensure the privacy of your
Personally Identifiable Information.

Mood does not provide Personally Identifiable Information to unaffiliated third
parties for their use in marketing directly to you.

Security

Mood maintains physical, electronic, and procedural safeguards to help guard
Personally Identifiable Information on the Sites. If transactions are offered on
the Sites, transaction information is transmitted to and from moodmedia.com in
encrypted form using industry-standard Secure Sockets Layer (SSL) connections to
help protect such information from interception. Mood restricts authorized
access to your personal information to those persons who have a legitimate
purpose to know that information to provide products or services to you and
those persons you have authorized to have access to such information. Please be
aware, however, that any email or other transmission you send through the
Internet cannot be completely protected against unauthorized interception.

Your Rights RegardingYour Personally Identifiable Information

Consistent with applicable data protection laws and other applicable laws, upon
request, we will provide you with a copy of your Personally Identifiable
Information.  We will give you the opportunity to correct any errors and to
restrict our rights to use your data, up to and including deletion of your
Personally Identifiable Information (the “right to be forgotten”) consistent
with this policy. Any requests to review, modify or delete your Personally
Identifiable Information should be addressed to optout@moodmedia.com.

If you have not opposed the use of your Personally Identifiable Information
(either at the time of collection of such information or since that time), Mood
may occasionally send you messages or updates about moodmedia.com, its
affiliates, or their promotions and other activities. If you do not wish to
receive any more non-transaction/security related communications from Mood and
its affiliates, you may always opt out by clicking on the “unsubscribe” link at
the bottom of the communication or by sending an email containing your request
to optout@moodmedia.com.

We will not prohibit you from making a complaint regarding Mood’s practices with
regulatory and supervisory authorities.  Except as described in this policy, we
will not use your data for any automated decision making or profiling.

California Privacy Rights.  California Civil Code Section 1798.83 permits users
who are California residents to request and obtain from us once per year and
free of charge, a list of the third parties to whom we disclosed Personally
Identifiable Information (if any) for those third parties’ direct marketing
purposes in the preceding calendar year and the categories of data disclosed to
those third parties.  To request access, please contact us at
optout@moodmedia.com.

Retaining Personally Identifiable Information

When you withdraw your consent or when it is no longer reasonably required, we
will delete your Personally Identifiable Information.  We may, however, retain
your Personally Identifiable Information (i) for an additional period of time if
necessary to assert or defend legal claims during a relevant retention period,
or (ii) to the extent that deleting it would require us to overwrite our
automated disaster recovery backup systems.

Children’s Privacy

The Sites are directed toward and designed for use by persons aged thirteen (13)
years old or older. Mood will not approve applications of, or establish or
maintain accounts or memberships for, any child whom Mood knows to be under the
age of thirteen (13) years. Mood does not solicit or knowingly collect
Personally Identifiable Information from children under the age of thirteen (13)
years. If Mood nevertheless discovers that it has received Personally
Identifiable Information from an individual who indicates that he or she is, or
whom Mood otherwise has reason to believe is, under the age of thirteen (13)
years, then Mood will delete such information from its systems. Additionally, a
child’s parent or legal guardian may request that the child’s information be
corrected or deleted from Mood’s files by contacting Mood at
optout@moodmedia.com.

“Cookies” and Advertisers

The Sites’ servers, or the servers of companies that are used to operate the
Sites, may place a “cookie” on your computer in order to allow you to use the
Sites and to personalize your experience.

A “cookie” is a small piece of data that can be sent by a web server to your
computer, which then may be stored by your browser on your computer’s hard
drive. Cookies allow Mood to recognize your computer while you are on its Sites
and help customize your online experience and make it more convenient for you.
Cookies are also useful in allowing more efficient log-in for users, tracking
transaction histories and preserving information between sessions. The
information collected from cookies may also be used to improve the functionality
of the Sites.

The other content providers and/or advertisers that may appear on the Sites may
also use cookies that are not sent by the Sites. Such ads or content may contain
cookies that help track and target the interests of users of the Sites in order
to present “personalized” advertisements or other messages that the user might
find interesting. Mood is not responsible for any such cookies.

We may also use other technology such as “web beacons” (small pieces of data
embedded in images on webpages), pixels and tags to track visitor usage and
traffic patterns and in HTML emails to determine whether users have opened
emails or clicked on links contained in the emails.

Most web browser applications (such as Microsoft Internet Explorer, Firefox, and
Google Chrome) have features that can notify you when you receive a cookie or
prevent cookies from being sent. You may use the settings on your browser to
disable cookies and similar technologies. If you disable cookies, however, you
may not be able to use certain personalized functions of the Sites.

External Links

The Sites may contain links to other websites, including those of advertisers or
third party content providers who offer downloads on moodmedia.com. Any links
are intended to be of interest to the user only; Mood will remove any link from
its Sites upon written request from the linked entity.  Please be aware that
Mood is not responsible for the privacy practices or the content of other
websites. Any websites that are accessible by hyperlinks from the Sites may use
cookies (see “Cookies” section above). Mood encourages you to read the privacy
statements provided by other websites before you provide Personally Identifiable
Information to them.

Changes to this Privacy Policy

Mood reserves the right to modify or supplement this policy at any time. If a
material change to the terms of this policy is made, Mood will post a notice on
its Sites homepage and a link to the new policy.

Mood Entities

This PrivacyPolicy applies to the following Mood entities:

Entity Name Territory of Organization AEI Collingham Holdings Co. Ltd. Cayman
Islands AEI Holding Inc. Cayman Islands Alpe France SARL France Antane
Investments Sàrl Luxembourg Convergence, LLC U.S.A. (Florida) DMX Holdings, LLC
U.S.A. (Delaware) DMX Music Canada Inc. Canada (Yukon Territory) DMX Music Do
Brasil LTDA Brazil DMX Music Satellite Services Ltd UK DMX Music UK Ltd UK DMX
Residential Holdings, LLC U.S.A. (Texas) DMX Residential, LLC U.S.A. (Texas)
DMX, LLC U.S.A. (Texas) IMS Instore Marketing Service GmbH Germany Instore
Márketing Solutions, SAU Spain Lifestyle TV SRL Argentina Mediasound SAS France
Mood Media (Beijing) Technology Co., Ltd. China Mood Media A/S Denmark Mood
Media AB Sweden Mood Media Australia Pty Limited Australia Mood Media Belgium
Luxemburg BV The Netherlands Mood Media Belgium SA Belgium Mood Media Borrower,
LLC U.S.A. (Delaware) Mood Media Co-Issuer, Inc. U.S.A. (Delaware) Mood Media
Comercial SRL Romania Mood Media Corporation U.S.A. (Delaware) Mood Media
Eastern Europe BV The Netherlands Mood Media Entertainment International Limited
UK Mood Media Europe BV The Netherlands Mood Media Finland OY Finland Mood Media
Germanics BV The Netherlands Mood Media GmbH Austria Mood Media GmbH Germany
Mood Media Group CZ sro Czech Republic Mood Media Group SA Luxembourg Mood Media
Holdings GmbH Germany Mood Media Holdings, LLC U.S.A. (Delaware) Mood Media
Hungary KFT Hungary Mood Media International SAS France Mood Media Ireland
Limited Ireland Mood Media Ltd UK Mood Media Netherlands BV The Netherlands Mood
Media North America Holdings Corp. U.S.A. (Delaware) Mood Media North America,
LLC U.S.A. (Delaware) Mood Media Romania SRL Romania Mood Media Russia LLC
Russia Mood Media SAS France Mood Media UK Holdings Limited UK Mood Polska Sp. 
Z.o.o. Poland Mood US Acquisition1, LLC U.S.A. (Delaware) Music System Diffusion
SARL France Muzak Belgium sprl Belgium Muzak Capital, LLC U.S.A. (Delaware)
Muzak Holdings LLC U.S.A. (Delaware) Muzak LLC U.S.A. (Delaware) New Audio
Visual Solutions and Applications Ltd Greece Primomedias SARL France Rediffusion
Music France SARL France ServiceNET Exp, LLC U.S.A. (Florida) Société Production
Artistes Nouveaux et Animation Nouvelle SARL France Tabata Music SAS France
Technomedia NY, LLC U.S.A. (Florida) Technomedia Solutions, LLC U.S.A. (Florida)

Contacting Us

If you have questions about this privacy statement, the information practices of
Mood or your dealings with Mood, please contact Mood Media at 2100 S IH 35,
Suite 200, Austin, Texas 78704, email optout@moodmedia.com or
privacyshield@moodmedia.com or call 800.345.5000.

Copyright © 2018 Mood Media Corporation. All trademarks registered. All rights
reserved.

In accordance with laws governing literary and artistic property rights or other
similar rights, the reproduction or redistribution of the elements that make up
the Sites, in whole or in part, is strictly prohibited.

All of the brands cited herein are registered trademarks. While Mood has
endeavored to ensure the accuracy of the information accessed via the Sites,
Mood does not guarantee or give any warranty as to the accuracy, timeliness or
completeness of any information or material on the Sites, and Mood declines all
responsibility for technical inaccuracies or other errors. Mood declines all
responsibility for any difficulties encountered in accessing the Sites or for
any communication line failure.


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