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Pylot Support

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PYLOT SUPPORT

Getting Started

Install the appSetup your band

Troubleshooting

Connect the bandData quality issuesThe band turns offBand dead after update

Using Pylot

Understanding Flow & FatigueOptimal time & lengthLive recommendationDaily
summaryTrendsTagsFirmware UpdatePoor data quality





GETTING STARTED


CHARGE YOUR HEADBAND

Charge your headband with a USB-C cable for 60-90 minutes before use.



When fully charged, the LED will turn solid white.




POWER ON

Press and hold the power button for ~3 seconds to turn your headband on or off.



The LED will flash when turned on, and the HRV sensor will emit a green light.




PUTTING ON YOUR HEADBAND

Position the headband so the HRV sensor is in the center of your forehead and
the single EEG sensor is to the left. Wear the headband 1-2cm above your
eyebrows. Ensure there is no hair between the sensors and your skin.




TIGHTEN YOUR HEADBAND

Adjust the strap so the headband is comfortably firm. This is to ensure the
sensors have good contact with your forehead. You should be able to slide the
headband on and off your head without needing to adjust the tightness with each
use.


DOWNLOAD THE APP

To download and install the Pylot app on Windows and Mac, go to
trypylot.com/downloads


CONNECT TO THE APP

Open the app on Windows or Mac, and power on your headband. Ensure your computer
has Bluetooth and it is enabled. DO NOT pair the headband to your computer in
settings.


THE DETAILS

💻 Install the app

☑️ Setup your band


TROUBLESHOOTING

⚠️ Trouble connecting the band?

🔧 Why am I getting data quality issues?

❔ Why does the band turn off?


USING PYLOT

⏲ Optimal time and length

📟 Live recommendations

📅 Understanding the daily summary

📈 Trends

🏷️ Using tags






DATA PRIVACY

Your data is stored securely by Pylot so it can interpret your cognitive
performance and provide personal recommendations. This includes using your EEG
and HRV data to provide feedback on your flow, fatigue and optimal work times.

None of this data is shared with third parties, and it is only available to
relevant staff at Pylot.

If you wish to delete your account and data, please get in touch with us at
support@trypylot.com




THE DETAILS

Refund policy
📓
Refund policy
Contact us
📓
Contact us


🗨️
If you need further support, have questions, or want to provide feedback, email
us at support@trypylot.com Email us →






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