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 1. Home
 2. Cities
 3. Delhi
 4. Ransomware attack cripples AIIMS services


RANSOMWARE ATTACK CRIPPLES AIIMS SERVICES


DOCTORS AND PATIENTS COMPLAINED OF THE FACILITY BEING DOWN POST WHICH IT WAS
FOUND THAT THERE WAS A RANSOMWARE ATTACK.

Written by Ankita Upadhyay
New Delhi | Updated: November 24, 2022 8:02:00 am

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The National Informatics Centre (NIC) team informed that the attack has been
reported and will be investigated by appropriate law enforcement authorities.
(File)

The National Informatics Centre (NIC) at AIIMS Delhi on Wednesday said that a
ransomware attack affected the hospital server due to which day to day
activities including OPD registrations and blood sample reports remained halted
at the premier institute.

Doctors and patients complained of the facility being down post which it was
found that there was a ransomware attack.

“Today the server for National Informatics Centre’s Hospital being used at
AIlMS, New Delhi was down due to which outpatient and inpatient digital hospital
services including, smart lab, billing, report generation, appointment system
etc, have been affected. All these services are running on manual mode
currently,” said a statement issued by the institute.


Read also |3 kids dead as mother jumps into water tank with them in Nuh

The National Informatics Centre (NIC) team informed that the attack has been
reported and will be investigated by appropriate law enforcement authorities.

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“Measures are being taken to restore the digital services and support is being
sought from Indian Computer Emergency Response Team (CERT-In) and National
Informatics Centre (NIC). AlIMS and NIC will take due precaution to prevent
future such attacks,” the statement added.

The service at the institute remained affected till late night and the hospital
services ran on manual mode.

According to doctors working at the institute, they were not able to generate
barcodes to send samples, they were not able to see imaging and reports of
patients as well.

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“This is the first time it has been down for so long and hampered our
activities. Previously there have been many instances of server down but those
were minor. Now we will have to make the registrations manually till the time it
is fixed,” said a resident doctor on condition of anonymity.

“The NIC server needs a major upgrade. Today it was awful in OPD as well. It was
totally at standstill. Even the blood samples or any tests whatsoever came to a
halt,” said another doctor.

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He added that a number of patients left because of the slow manual registration
process.


First published on: 23-11-2022 at 08:34:34 pm
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Ankita UpadhyayAnkita Upadhyay is a health reporter with The Indian Express'
Delhi bu... read more

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