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Zywave Support Community
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HOW CAN CUSTOMERS REACH SUPPORT?


  


24/7 SUPPORT PORTAL - YOU ARE HERE!

 * Preferred channel for support
 * Thousands of articles - with new ones being added and updated frequently
 * Can be accessed directly from Zywave products. Click Need Help > Help Site
 * Submit, manage, and view cases 24/7 (Access for non-Zywave SSO users to be
   added soon)
    * Authenticated users can click on My Cases at the top of the page to submit
      a case or check status

 * Other self-service options will be rolled out over time
 * Looking for training? Check out Zywave University!


  


EMAIL

 * Reach us at Support@Zywave.com
 * For faster case resolution, please include details such as the product name
   or feature and as much detail about the issue as possible.
 * Best for requests that are not urgent or time-sensitive
 * Email requests will typically have a first response in 24 business hours or
   less


  


CHAT

 * Click on Chat with an Expert in the bottom right corner of this screen to get
   started!
 * Ideal for urgent issues or quick questions
 * Pick from skill/product-based options to get you to the team you need quickly


  


PHONE

 * Use for urgent issues or time-sensitive questions
 * One phone number for all support access - 866-499-9283
 * Skill-based routing for improved customer experience
 * Hold your place in line and save time by opting for a callback instead!



WHAT DOES ZYWAVE SUPPORT HANDLE?

 * Initial Troubleshooting - Zywave Support is the best place to go for
   technical application issues with Zywave products.
 * Product Questions - Questions about your products or a specific product
   feature. Potential bugs and setup/configuration questions are often subsets
   of this larger topic.
 * Potential Bugs - Issues where something isn’t working as intended or
   suggestions for improvement. Support works cross-functionally with our
   research and development teams to prioritize and work towards resolving the
   issue.
 * Set-up/Configuration Questions - If you’re concerned you are not getting the
   expected results from the product, we can help! We can take a look at your
   setup, provide links and resources for training, and submit enhancement
   requests for future product update considerations.






CONTACT US

Connect with our Partner Support team via live chat in bottom right corner or
reach our team via the phone numbers listed below:

US and Canada:

866-499-9283
Monday - Thursday: 7:30 a.m. - 6:00 p.m. (CT)
Friday: 7:30 a.m. - 5:00 p.m. (CT)

UK:

0800 048 8648
Monday - Friday: 8:30 a.m. - 5:30 p.m. (BTS)

Looking for training? Click Here

Watch videos and sign up for webinars to learn more about your Zywave products

Click here for UK/Canada training



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