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MOBILE TICKETING IN THE MLB BALLPARK APP FAQS

In order to increase the convenience of managing your tickets, the Phillies
offer various forms of digital ticketing. Please see the content below for
additional information.


TABLE OF CONTENTS

 * Overview
 * Account Set Up & Accessing Tickets
 * Ticket Wallet
 * Mobile Ticket Barcode
 * Ticket Forwarding
 * Mobile Ticket Purchase
 * Season Ticket Holder Specific Questions


OVERVIEW

What is the MLB Ballpark app?

The MLB Ballpark app is MLB's free, official app that makes it easy to access,
manage, and use your tickets.

MLB Ballpark App

What are the benefits of using the MLB Ballpark app?

Accessing your tickets in the app helps prevent lost or stolen tickets, makes it
easy to share tickets with friends, and provides up-to-date game time
information.

What devices are compatible with the Ballpark app?

For Apple device users, please click here for more information. For Android
users, please click here for more information. If you do not have a supported
device or need assistance, contact Phillies Ticket Services at
tickets@phillies.com or 215-463-1000.

Mobile Ticketing Overview & Guide

;

Mar 1, 2022

 · 

1:35


GETTING STARTED ON MLB BALLPARK




ACCOUNT SET UP & ACCESSING TICKETS

Do I need an MLB account to use the MLB Ballpark app?

Yes. When you download the MLB Ballpark app, you will need to create or log in
with an MLB account. An MLB account is free and easy to create directly from the
MLB Ballpark app or any phillies.com webpage from the top navigation bar.

How do I access tickets I purchased?

To view your tickets:

 1. Open the MLB Ballpark app on your phone
 2. Log in to an existing MLB account or create a new account with the same
    email address used to buy your tickets
 3. You may need to verify your email address if this is your first time
    accessing your tickets in the MLB Ballpark app. You can verify your email
    address by tapping the Profile icon gear from the top left hand corner of
    the Home tab, tapping on My MLB Account Emails, where you can have a
    verification email sent to the email address you used to purchase your
    tickets.
 4. A verification email will be sent to the email address requested. Tap on the
    link in the email to allow access to your tickets in Ballpark

That's it! All of your tickets will be available in the Tickets tab or on the
Home tab on the day of the game!

How do I locate my Phillies ticket account?

A Phillies ticket account number is automatically created when you have Phillies
tickets, online or offline. You can find your ticket account number in the MLB
Ballpark app by tapping the Profile icon in the top left hand corner of the Home
Tab, and then selecting My Ticket Accounts.

Your Phillies ticket account is where your Phillies tickets are held. You are
issued an account number (by email) and typically an email address is associated
with that account. When you login to the MLB Ballpark app with the same email
address that you used to buy your tickets your MLB account will automatically be
associated with your Phillies ticket account. If you are having trouble locating
or accessing your ticket account, please contact Phillies Ticket Services at
tickets@phillies.com or 215-463-1000

Is my MLB account the same as my Phillies ticket account?

Not quite. Your MLB account provides you access to your tickets at phillies.com
in the My Phillies Tickets portal and also in the MLB Ballpark app.

A ticket account number is automatically created when you purchase Phillies
tickets, online or offline. You can find your ticket account number in the MLB
Ballpark app by tapping the Profile icon in the top left hand corner of the Home
Tab, and then selecting My Ticket Accounts.

What if I don't receive the confirmation email or my Phillies tickets are not
found?

Make sure you entered your email address correctly and it is the email address
that you used to purchase your Phillies tickets. If you still do not see your
tickets in the Tickets tab, or your account number is not located on the My
Ticket Accounts page in the MLB Ballpark app, please contact Phillies Ticket
Services at tickets@phillies.com or 215-463-1000

I linked my Phillies ticket account and MLB account in the past. Do I need to
verify my email address to access tickets?

No. If you previously linked your Phillies ticket account and MLB account, or
verified the email address associated with your MLB account, the MLB Ballpark
app will recognize that and you will not be asked to verify again.

How do I find tickets that I purchased with another one of my email addresses?

You can find tickets that you purchased with another of your email addresses by
tapping the Profile icon in the top left hand corner of the Home Tab, tapping My
MLB Account Emails, and entering the email address associated with your ticket
purchase in the Add Another Email field. An email will be sent to the email
address. You will be required to verify that you want to associate it with the
MLB account that you’re logged in to MLB Ballpark with. After verifying the
association you will be able to access and manage all tickets associated with
your secondary email address.

My email address is verified, I see a ticket account number in the Ticket
Accounts page. Why aren't my tickets showing up in the MLB Ballpark app?

After you've confirmed that the tickets were purchased with an email address
that is verified on the My MLB Account Emails page (accessible by tapping the
Profile icon in the top left hand corner of the Home Tab and then tapping My MLB
Account Emails) and that your Phillies ticket account is displaying on the
Ticket Accounts page, you may need to refresh your Tickets tab by pulling down
on the screen or clicking the Refresh button to see updated ticket inventory.


TICKET WALLET

What is the Ticket Wallet?

The Ticket Tab provides you with quick access and management to all of your MLB
tickets. After downloading the MLB Ballpark app, click the Tickets icon on the
bottom tab to see all of the tickets you own.

Can I see all my tickets for all teams within the Wallet, or just one team at a
time?

You will be able to access your tickets to any MLB team's game or event as long
as you used the same MLB account or email address to purchase the tickets.

Where can I see more event details about the game?

In the team page accessed via the bottom tab bar, you can find detailed
information about the day's event.

What if I cannot find tickets I purchased or tickets that were forwarded to me?

First confirm that the tickets were purchased with an email address that is
verified on the My MLB Account Emails page which is accessible by tapping the
Profile icon in the top left hand corner of the Home Tab and then tapping My MLB
Account Emails.

Next, confirm that a Phillies ticket account is displaying on the My Ticket
Accounts page. If there is not a Phillies ticket account listed, and you’re
certain that the email address you have verified in MLB Account is correct then
please contact Phillies Tickets Services at tickets@phillies.com or
215-463-1000.

Note that you may need to refresh your Tickets tab by pulling down on the screen
or clicking the Refresh button to see updated ticket inventory. If your Phillies
tickets were originally forwarded to you by another Ballpark app user, the
original sender may have canceled the forward and you should check with the
person who sent you the tickets. If you are still having difficulty locating
mobile tickets you believe should be appearing in your Tickets tab, contact
Phillies Tickets Services at tickets@phillies.com or 215-463-1000.

Which types of tickets will be displayed in the MLB Ballpark app?

The MLB Ballpark app displays regular season, Postseason, Spring Training and
other event tickets within the Tickets tab. Tickets that you have forwarded to
friends will not show a barcode. There will be a message that the ticket has
been forwarded with a cancel button in place of the barcode.

When will the tickets I purchase be listed in the Tickets tab of the MLB
Ballpark app?

Once Phillies tickets are purchased via an exclusive presale or the general
on-sale, your tickets will automatically appear in the Wallet within the Tickets
tab of the MLB Ballpark app.

Can I still print my Phillies tickets at home?

No, to improve security and reduce the risk of ticket fraud, print-at-home
tickets in any form are NO LONGER accepted for entry.


MOBILE TICKET BARCODE

What is a Mobile Ticket Barcode?

Each ticket has a mobile ticket barcode that must be scanned for entry via your
mobile device. Within the Wallet, you can tap on an individual ticket to view
its barcode. For entry, present your mobile device with the mobile barcode open
and available to scan.

How do I access the ticket to scan for entry?

Tap on an individual ticket from the Tickets tab to pull up the mobile ticket
barcode. The Section/Row/Seat and barcode will be displayed along with access to
the terms and conditions governing your ticket.

Why is my ticket barcode not showing in the MLB Ballpark app?

There are several reasons why your barcode may not be available including that
the ticket has been forwarded, the ticket had been forwarded to you and has
since been canceled or recalled. For mailed tickets, the ticket barcode will not
appear until those tickets have been printed and mailed to you.

For further assistance, contact Phillies Ticket Services at tickets@phillies.com
or 215-463-1000.

I just forwarded a ticket via the MLB Ballpark app. Why do I still see it?

Your ticket, without the barcode, will remain in your Tickets tab until your
forward is accepted by the recipient. If you wish to cancel the forward, you can
do that directly from the ticket.

During what window of time can I forward tickets to friends?

You can forward tickets via the MLB Ballpark app from the moment you purchase
them until two hours after the first pitch of that day's game as long as that
ticket has not already been scanned in for entry.

What should I do if I need to enter the game and the rest of my group is not
here yet?

You can easily forward tickets to friends via the MLB Ballpark app up to two
hours after the start of that day's game as long as the tickets have not already
been scanned in for entry.

Can I use Apple Wallet for my Phillies tickets?

Yes. From the bottom of the ticket inside the MLB Ballpark app you can tap the
"Add to Wallet" button to add your ticket to Apple Wallet.

Can I use Google Pay for my Phillies tickets?

No. Support for adding tickets to Google Pay is not yet available from the MLB
Ballpark app.

Why won't my ticket barcode scan?

If your screen brightness is too low, the barcode may have difficulty being
scanned. The MLB Ballpark app will automatically attempt to increase the
brightness of your display or you can do so manually by following the
instructions for your device. Please note, cracked screens may impact your
barcode's ability to scan. The barcode displayed is accompanied by a number. If
there are difficulties reading a valid barcode on a digital ticket displayed
within the MLB Ballpark app, visit a Ticket Office Window.

What if I lose connectivity after I've retrieved my tickets?

As long as you have previously viewed your tickets, you will still be able to
view your tickets in the MLB Ballpark app even with low connectivity. We
recommend viewing and loading your tickets prior to arriving at the ballpark or
adding to your Apple Wallet to ensure they are accessible regardless of
connectivity.

If I access my tickets from the MLB Ballpark app, can I still have them printed
at a Will Call window?

Since tickets retrieved within the MLB Ballpark app will now be considered
printed, the tickets will not be available for pickup at Will Call. You should
present the ticket displayed in the MLB Ballpark app on your mobile device for
entry at the gate. If you are unable to access your ticket, go to a Ticket
Office window for assistance on game day. If you have any questions, please
contact Phillies Ticket Services at tickets@phillies.com or 215-463-1000.

What do I do if my mobile device's battery dies?

Visit the nearest Ticket Office window for assistance.


TICKET FORWARDING

What is Ticket Forwarding?

The MLB Ballpark app allows you to easily forward tickets to family, friends,
colleagues, account partners and others with whom you wish to share your tickets
so that they can use their ticket on their personal phone.

How do I forward a ticket?

From the Tickets tab, tap on a game to access a list of your tickets. At the
bottom of the list tap "Forward Ticket". Select the ticket(s) you wish to
forward then choose "Select From Contacts", "Via Email", or “Share Link’.
Selecting "Forward Ticket" again prompts you to enter an email address or choose
a friend from your Address Book. You can then add the recipient's name
(optional) and a message (optional) before tapping "Send" to complete the
forward. If you wish to send by another method, you can tap "Share Link" which
will provide you a unique link to share. You can also quickly send tickets to
friends you’ve forwarded to recently by tapping on their email!

Will the MLB Ballpark app automatically link to the contacts that exist in My
Phillies Tickets?

No. At this time, "My Phillies Tickets" contacts will not automatically link to
the MLB Ballpark app. However, the MLB Ballpark app will automatically link to
the address book and contacts in your mobile device.

How does Forwarding a Ticket via "Share Link" work?

A unique link, which holds the key to your ticket, will be generated and you can
distribute it as you see fit. Please only share this link with one person to
whom you are forwarding your ticket. If you share the link with multiple
recipients, whomever clicks that link and completes the "forward accept" process
first will get that ticket.

What if I accidentally send the ticket to the wrong email address?

You can easily cancel a ticket forward that is in a pending state directly from
your list of tickets inside the Tickets tab. You can then resend the ticket to
the correct email address.

How will my recipient know I forwarded tickets?

Both you and the recipient will receive an email that notifies that the ticket
forward has been initiated. The recipient will have a unique link in the email
to accept the ticket. If you selected "Share Link," the recipient will receive
the notification by whatever method you selected for delivering the link.

How do I accept a ticket forward?

You must click "Accept" from the email invitation you received. If you do not
already have the MLB Ballpark app on your supported iOS or Android device, you
will be prompted to download the app.

I do not have a supported iOS or Android device. Can I still accept a ticket
forward?

Yes, you can accept and receive your tickets in a standard web browser. Once a
ticket forward has been accepted, contact Phillies Ticket Services at
tickets@phillies.com or 215-463-1000.

What if the email address where I received the ticket forward is not the same as
the email address associated with my MLB account?

The email address at which you received your tickets does not need to match the
email address associated with your MLB account, but you will be required to
click the link in the email where the ticket was forwarded to.

Can I reject a ticket forward?

Yes, just click, "I do not want to accept this ticket" on the Ticket Accept
webpage. This webpage is accessible only from the ticket forward email sent to
the recipient. The sender of the ticket forward will be informed that the
invitation was rejected and will continue to have access to the ticket in their
MLB Ballpark app

If I receive a forwarded ticket, can I re-forward that ticket to another
recipient?

Yes, a ticket can be forwarded again. Each time a ticket is forwarded, the two
participants, the sender and the recipient, will receive a notification of this
transaction

Can I cancel a Phillies ticket forward?

Yes, the sender can cancel a ticket forward any time before the barcode has been
scanned. This can be accomplished from the Wallet tab by selecting an individual
ticket and tapping "Cancel" or by clicking on the Ticket Forward icon at the top
of the Tickets tab. Select the specific Forward then tap "Cancel Forward." The
recipient of the ticket you forwarded will be notified.

Can I cancel or recall a Phillies ticket forward after it has been accepted?

Yes, the original ticket sender can cancel or recall a ticket forward after it
has been accepted. The sender and recipient will be notified by email of this
action and the ticket will disappear from the recipient's (or anyone they may
have forwarded it to) Wallet tab. However, once the ticket has been scanned for
entry, the ticket cannot be recalled.

Can I cancel a Phillies ticket forward after it has been accepted and re-sent?

Yes, the original ticket owner can cancel the forward for a ticket to a Phillies
home game regardless of how many times it has been re-forwarded as long as it
has not been scanned for entry yet. The sender and original recipient will be
notified by email of this action, and the ticket will disappear from the Wallet
Tab and/or My Phillies Tickets account of whomever the ticket had last been
forwarded to.

Can I forward multiple Phillies tickets to a single account?

Yes. Tickets can be forwarded together from the same event or one ticket at a
time.

Where can I find the status of all Phillies Ticket Forwards?

You can navigate to the Ticket Forward icon at the top of the Wallet tab. There,
you will find all received and sent ticket forwards for your account.

What if I never received the Ticket Forward email?

If you are expecting to receive a ticket forward but were never notified by
email, contact the sender. The sender can cancel the current Ticket Forward then
re-send to you by email or share link. If you or the sender are still having
difficulties, contact Phillies Ticket Services at tickets@phillies.com or
215-463-1000.

If the person I forward tickets to deletes the email they received to accept the
ticket(s) before they click "Accept," what should I do?

The ticket owner should cancel their original ticket forward and then re-forward
the ticket via the MLB Ballpark app so the recipient receives a new email
through which to accept the ticket(s).


MOBILE TICKET PURCHASE

Can I purchase tickets via the MLB Ballpark app?

Purchasing seats is now easier than ever in the MLB Ballpark app. Select your
game and browse available options from the Buy Tickets tab. Most single game
tickets will be available for purchase via the MLB Ballpark app.

Mobile Ticket Purchase

Purchase tickets wirelessly, anytime, anywhere on your mobile device.
phillies.com mobile ticket purchase is compatible with most Internet-enabled
mobile devices* and does not require any additional download.

To order tickets on your mobile device:

 * Visit phillies.com on your mobile device
 * Click on the tickets link
 * Select the game you would like to attend and click the T-link
 * Purchase tickets via a secure checkout


SEASON TICKET HOLDER SPECIFIC QUESTIONS

As a Season Ticket Holder, will I be able to take advantage of exclusive Season
Ticket Holder presale opportunities via the MLB Ballpark app?

No. At this time, exclusive Season Ticket Holder presale opportunities should be
purchased via existing channels. At this time, the MLB Ballpark app cannot
accommodate offers to buy additional tickets that are exclusive to Season Ticket
Holders.

As a Season Ticket Holder, can I pay for my Phillies season tickets via the MLB
Ballpark app?

No. At this time, Phillies Season Ticket Holders should use their standard
methods to pay for Phillies season tickets on an annual basis.

Will the MLB Ballpark app feature rewards or exclusive benefits similar to those
featured in other ballparks?

No. At this time, the MLB Ballpark app for Phillies tickets is used to provide
Phillies fans a secure and convenient way to use mobile tickets. Helpful
ballpark information, including a map and list of concessions, also is available
in the app.

Mobile Ticket Purchase

Purchase tickets wirelessly, anytime, anywhere on your mobile device.
phillies.com mobile ticket purchase is compatible with most Internet-enabled
mobile devices* and does not require any additional download.

To order tickets on your mobile device:

 * Visit phillies.com on your mobile device
 * Click on the tickets link
 * Select the game you would like to attend and click the T-link
 * Purchase tickets via a secure checkout

Text Alerts

Text Phillies to 49887 now to get Phillies ticket info sent straight to your
mobile phone. Text messages will be sent to your phone about upcoming featured
series and special ticket offers.

 * Text STOP to 49887 to opt out at any time.
 * For HELP, reply HELP to 49887.
 * Message and data rates may apply.
 * Expect 1-2 messages per week.

Participating Carriers: Alltel, AT&T, Boost Mobile, Cincinnati Bell, Cricket,
Google Voice, MetroPCS, Sprint, T-Mobile, Verizon Wireless, and U.S. Cellular.

* No registration or premium subscription fees required. Message and Data Rates
May Apply, contact your carrier for details.

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Mobile Ticketing Guide