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 * About
 * Services
   * CSR Coaching
 * Request a Training Sample
 * Testimonials
 * Blog
 * Free Consultation

Menu
 * About
 * Services
   * CSR Coaching
 * Request a Training Sample
 * Testimonials
 * Blog
 * Free Consultation


WHERE CONTRACTORS TURN THEIR CUSTOMER SERVICE DEPARTMENT INTO A PROFIT CENTER


OVER 1,000 CUSTOMER SERVICE REPS FROM 350+ CONTRACTORS ARE ENROLLED IN TRAINING
TODAY

Talk with us
See Training Sample


Power Selling Pros has helped us book so many more calls… we have a 95%+ booking
rate.


Shanklin Heating & Air

We have the best CSR team in our area and we owe it to Power Selling Pros.


Price Heating & Cooling

Everybody should be calling Power Selling Pros. It’s definitely increased our
booking rate & customer retention.


Gulf Shore Heating & Cooling

Everybody should be calling Power Selling Pros. It’s definitely increased our
booking rate & customer retention.


Gulf Shore Heating & Cooling

Power Selling Pros has helped us book so many more calls… we have a 95%+ booking
rate.


Shanklin Heating & Air

We have the best CSR team in our area and we owe it to Power Selling Pros.


Price Heating & Cooling

Everybody should be calling Power Selling Pros. It’s definitely increased our
booking rate & customer retention.


Gulf Shore Heating & Cooling

Everybody should be calling Power Selling Pros. It’s definitely increased our
booking rate & customer retention.


Gulf Shore Heating & Cooling

Power Selling Pros has helped us book so many more calls… we have a 95%+ booking
rate.


Shanklin Heating & Air

We have the best CSR team in our area and we owe it to Power Selling Pros.


Price Heating & Cooling

Everybody should be calling Power Selling Pros. It’s definitely increased our
booking rate & customer retention.


Gulf Shore Heating & Cooling
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HOW TO TURN YOUR CUSTOMER SERVICE DEPARTMENT INTO A PROFIT CENTER


1


SCHEDULE A CALL CENTER AUDIT

Get a free customized training plan for your call center’s needs.


2


THE KICKOFF TRAINING

The first role of a great leader or coach is to define expectations. The Kickoff
Training is how we partner with you in setting the right performance
expectations for your call center team.


3


GOAL-SETTING CALL

After The Kickoff Training, we meet with you to understand each of your
individual call center staff so we can align our coaching and accountability
strategy with their needs.


4


COACHING

Each of your team members receives two one-on-one coaching sessions each month.
We hold them accountable using their own recorded calls.


5


PROGRESS CALLS

Each month, we’ll sit down with you to talk progress and make sure you’re
getting an ROI.

Schedule Your Consultation
See Training Sample


THERE ARE FIVE PROBLEMS THAT HOLD CONTRACTORS BACK FROM SUCCEEDING WITH IN-HOUSE
CUSTOMER SERVICE TRAINING:


LOW CONVERSION RATES

You’re spending money so the phone will ring, but your CSRs don’t book enough
calls to customers. You should book 90%+ of your calls.


POOR CUSTOMER EXPERIENCE

Your Technicians are more likely to succeed if the CSR “WOWs” the customer.
Customers should compliment your CSRs and write about them in reviews.


LACK OF TEAM ALIGNMENT

When Sally answers the phone, it’s amazing. Customers love her. But when John
answers, it’s a disaster. “It depends on who answers the phone” is a losing
strategy.


THE “COOL UNCLE EFFECT”

If Mom and Dad tell you to clean your room, you don’t do it. But when your cool
uncle says “your room is a mess,” it’s cleaned up in no time. Sometimes, your
CSRs just need a voice from the outside to validate what you’ve been saying all
along. That’s us.


THERE’S JUST NO TIME

You value training but just don’t have the time to listen to phone calls and
give your team customized feedback. We take that training off your plate so
you’re free to focus on the work that only you can do.

Play Video about Video image overlay


THERE’S A REASON WE’RE SO PASSIONATE ABOUT GETTING YOUR CUSTOMER SERVICE RIGHT.


TODAY, CUSTOMERS ONLY GIVE THEIR LOYALTY TO THE BRANDS THAT “WOW” THEM

It’s no longer enough to “do the job” the customer hired you for. You have to
“WOW” them. You have to build a relationship of understanding, empathy and
generosity. If you don’t, they’ll give their loyalty to someone else…

You have to SERVE AT THE HIGHEST LEVEL POSSIBLE. We teach your team how

Get your own coaching PlaN


RECENT CASE STUDIES


HOW SHANKLIN HEATING & AIR SELLS 90% OF THEIR MAINTENANCE PLANS OVER THE PHONE

Read More


HOW MORRISON PLUMBING, HEATING & AIR BOOKS 90% OF THEIR CALLS WITH PERSONALIZED
CSR COACHING

Read More


HOW IMS HEATING & AIR USES “EXTREME CUSTOMER SERVICE” TO ALIGN THEIR TEAM &
SCALE THEIR BUSINESS

Read More


SCHEDULE YOUR FREE CONSULTATION


SEE IF CSR COACHING IS RIGHT FOR YOU




FAQS


IS INITIAL TRAINING IN-PERSON OR VIRTUAL?

You can pick from either option! We offer three variations of our Initial
Training: In-Person, Four-Hour Virtual or Two-Hour Virtual. Schedule a call with
our team to see which option works best for your team.


WHAT'S THE COMMITMENT REQUIRED FOR COACHING?

CSR Coaching is a month-to-month program with no commitment. But, we highly
recommend sticking with it as the more you put into the more you will get out of
it. Many companies have kept their CSRs enrolled in coaching for 5+ years.


HOW DO YOU LISTEN TO MY RECORDED CALLS?

Most of our clients create login credentials for wherever they store their call
recordings (Service Titan, DialPad, Call Cap, etc).


WHAT HAPPENS IF MY CSR(S) QUIT?

We provide a recording of your Initial Training to share with future employees
so you don’t have to invest in the same training twice. After new hires watch
that training, we start them in coaching just like everyone else.


WHAT IF I DON'T HAVE THE RIGHT EMPLOYEES ON MY TEAM YET?

Coaching may not be right for you, yet. We recommend scheduling a call with our
team to discuss your team’s needs. In some cases, coaching is all that’s needed
to help your people reach their potential.


WHAT IF I'M HIRING RIGHT NOW?

If you know your current CSRs need training, we recommend starting as soon as
possible, as the benefits of coaching pay for the investment many times over.
When you hire someone new, they can start coaching just like everyone else did.


WHAT DO YOU DO IF I HIRE SOMEONE AFTER WE'VE STARTED TRAINING?

We provide a recording of your Initial Training to share with future employees
so you don’t have to invest in the same training twice. After new hires watch
that training, we start them in coaching just like everyone else.


DO I GET ANY DISCOUNTS FOR USING CERTAIN MANUFACTURERS?

Yes. Most manufacturers have approved Power Selling Pros as a partner to use
co-op and accrual funds with. There may also be discounts available during or
close to live events put on by manufacturers. We recommend asking your
manufacturer representative for available discounts and co-op fund options.


HOW MANY COACHES DOES MY TEAM GET?

We assign one coach to work with your whole CSR team.


WILL YOU LET ME KNOW IF MY CSRS ARE UNDERPERFORMING?

We send you notes after every coaching session so you know what your team’s
goals, strengths and weaknesses are. We also like to meet with you once a month
to talk about progress and ensure our coaching strategy is aligned with your
goals and expectations.
 * About Us
 * Testimonials
 * Blog
 * Request a Training Sample
 * Schedule a Call

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 * Request a Training Sample
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