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Text Content

AU: 1300 432 273   or   NZ: 0800 201 415
Get Help
Report phishing
Incident Response

AU: 1800 595 160  or  NZ: 0800 121 068
Get Help
Data Breach Support
C.R.O.C


Powered by Traduttore
GET HELP
SUPPORT SERVICES

SUPPORT SERVICES
FOR INDIVIDUALSFOR SMALL BUSINESS & SOLE TRADERSFOR OTHER ORGANISATIONS
LEARNING CENTRE

LEARNING CENTREFACT SHEETSVIDEOSAPPS AND TOOLSNEWS AND MEDIA
ABOUT IDCARE

WHAT IS IDCARE?STAY SMART ONLINE WEEKMEET THE TEAMNEWS AND MEDIAC.R.O.COUR
SUBSCRIBER ORGANISATIONSPOLICIES AND DOCUMENTSCURRENT VACANCIES
CONTACT USC.R.O.CData Breach SupportDASHBOARDLOG INLOGOUT



IDCARE’s websites (www.idcare.org and www.idcare.org.nz) stores cookies on your
computer. These cookies are used to collect information about how you interact
with our website and allow us to remember you. We use this information in order
to improve and customise your browsing experience and for analytics and metrics
about our visitors to our websites and social media platforms. Users may disable
cookies when on these sites.
ACCEPT & CLOSE
Privacy Policy

SIGN UP FOR OUR NEWSLETTER

Want to keep informed? We’re making it easier. 

Sign Up

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form


NATIONAL IDENTITY & CYBER SUPPORT

Complete our Get Help form and one of our Identity & Cyber Security Case
Managers will get back to you.
Support FOR INDIVIDUALSSmall Businesses & Sole TradersOther Organisations



ORGANISATION DATA BREACH SUPPORT

IDCARE provides assistance and support to organisations who experience data
breach events which expose individuals to possible harm.
Get Assistance



SCREAM AT A SCAMMER

Tell them how you really feel!
Scream Now!



CYBER RESILIENCE OUTREACH CLINICS

IDCARE is reaching out and connecting with vulnerable communities with a real
personal presence, responding to the victims and fostering an enduring
resilience in the fight against cybercrimes, scams and identity theft.
Learn More







WHAT IS IDCARE?

IDCARE is Australia and New Zealand’s national identity & cyber support service.
Our service is the only one of its type in the world. We have helped thousands
of Australian and New Zealand individuals and organisations reduce the harm they
experience from the compromise and misuse of their identity information by
providing effective response and mitigation.

IDCARE as a registered charity does not ask individuals to donate or pay for our
front line services. We are not a charity that can receive tax deductible
donations. We rely on organisations that care enough about you to care about us
to keep our charitable service going. Proudly, these organisations are displayed
on our Subscriber Organisations page. If you are asked for payment from someone
claiming to be from IDCARE, please report this to us using our Report Phishing
Email.


WE SUPPORT

IDCARE connects the community to our expert Identity & Cyber Security Case
Managers who listen and provide the best advice on how to respond to data
breaches, scams, identity theft, and cyber security concerns.

WE INFORM

IDCARE's independent and expert service is like no other. We conduct independent
incident management reviews, we conduct leading research, and we share new
knowledge.
‍

WE RESPOND

IDCARE responds to many types of identity and cyber security concerns, including
identity theft, hacking, phishing, telephone scams, romance scams, investment
scams, data breaches, ransomware, and lost or stolen credentials.

WE ENHANCE

IDCARE develops insights relating to individuals and organisations that
address response deficiencies and vulnerabilities that impact community,
customers and staff.
‍


THE LEARNING CENTRE

Our Learning Centre is a key resource for visitors to learn how to prepare,
prevent, detect and respond.
This is where IDCARE prescribes and offers immediate treatment for identity
theft and other cyber related concerns.

learn more


NEWS AND MEDIA

Keep up to date with the latest news regarding identity theft and cyber
security. IDCARE regularly posts new articles and updates. Be sure to visit us
on Facebook, LinkedIn & Twitter for real-time updates on trending topics.

View our News and Media page for a full list of articles.

10,000 myGov and linked accounts misused due to identity theft and scams!



Read more...
IDCARE promotes meta campaign to increase scam awareness



Read more...
The Alarming Scam Statistics Affecting Regional and Remote Aussies



Read more...
The Devil you know: Cybercrime in a domestic violence context



Read more...


SUPPORT SERVICES

IDCARE helps individuals and organisations across Australia and New Zealand who
have concerns about their identity or related cyber security.



INDIVIDUAL SUPPORT SERVICES

IDCARE supports members of the community across Australia and New Zealand who
have concerns about their identity or related cyber security. Contact us to
receive free practical and behavioural support if you have experienced:

 * Lost or stolen credentials
 * Remote access of your device
 * Scams
 * Email phishing attacks
 * Hacking of your social media, email or streaming accounts
 * Mobile phone porting
 * Unauthorised access to your bank, credit card or superannuation accounts
 * Bank, phone or other utility accounts opened in your name
 * Credit report inaccuracies
 * Credit report inaccuracies
   ‍

more information


ORGANISATION SUPPORT SERVICES

IDCARE provides support to industry, government, not-for-profit organisations,
and businesses of all sizes through a subscription tailored to your needs.
Support services may include, but are not limited to:


 * Immediate data breach incident response
 * Priority access to our National Case Management Centre
 * Open and dark net monitoring and alerting
 * Monthly reports on the latest topics, trends, issues and changes in identity
   and cyber security
 * Quarterly reports tailored to your business and industry
 * Case studies from our National Case Management Centre
 * Cyber First Aid
 * IDCARE Client Portal
 * Staff training
 * Independent review of privacy and incident response plans and policies

more information


TESTIMONIALS

IDCARE's core business is supporting the community. We offer outstanding service
with dedicated Identity & Cyber Security Case Managers to help you with your
cyber related concerns.



"


Christine was terrific to talk to, she reassured me that I wasn’t as silly as I
thought I was and guided me through the process of the best way to protect my
identity. She did not hurry me through the process and seemed to take a genuine
interest in my case.


"


I want you to know how professional your response was to our phone call; the
right information, right contact details, right advice and genuine concern for
the wellbeing of my Dad.
 


"


It is wonderful to have someone so skilled and understanding in such a highly
stressful situation. I would recommend your service to anyone who finds
themselves in a situation of identity theft or cyber crime.



CONTACT US

IDCARE is here to provide you with specialist support and guidance when faced
with a cyber and identity related issue. Contact one of our Identity & Cyber
Security Case Managers to learn more about our Support Services and how we can
help you.   



GET HELP
ONLINE FORM

Submit a web request

CALL OUR AUSTRALIAN
NATIONAL CASE MANAGEMENT CENTRE

1800 595 160

‍Mon - Fri: 8am - 5pm AEST
‍
QLD: 07 3555 5900
ACT & NSW: 02 8999 3356
VIC: 03 7018 2366
NT, SA & WA : 08 7078 7741

‍

CALL OUR NEW ZEALAND
NATIONAL CASE MANAGEMENT CENTRE

0800 121 068

Mon - Fri: 10am - 7pm NZST

AKL: 09 884 4440



SIGN UP TO RECEIVE OUR NEWSLETTER

Be the first to hear about all things cyber. Sign up to receive our newsletters
and alerts.

SIGN UP


IDCARE as a registered charity does not ask individuals to donate or pay for our
front line services. We are not a charity that can receive tax deductible
donations.
We rely on organisations that care enough about you to care about us to keep our
charitable service going. Proudly these organisations are displayed above and on
our Subscriber Organisations page.
If you are asked for payment from someone claiming to be from IDCARE, please
report this to us using our Report Phishing email.

IDCARE has access to the Department of Home Affairs Free Interpreting Service,
delivered by the Translating and Interpreting Service (TIS National). Access to
the Free Interpreting Service is provided to assist you to communicate with
non-English speaking people who hold a Medicare card. Please note that the
service does not extend to New Zealand citizens or residents who do not hold an
Australian Medicare card, or to tourists, overseas students or people on
temporary work visas.


New Zealand Relay provides services to help Deaf, hearing impaired, speech
impaired, Deafblind and standard phone users communicate with their peers.
A TTY user connects to New Zealand Relay via a toll-free number and types their
conversation to a Relay Assistant (RA) who then reads out the typed message to a
standard phone user (hearing person).

The RA relays the hearing person's spoken words by typing them back to the
Textphone (TTY) User.


The National Relay Service (NRS) is an Australian government initiative that
allows people who are deaf, hard of hearing and/or have a speech impairment to
make and receive phone calls.

The NRS is available 24 hours a day, every day and relays more than a million
calls each year throughout Australia.









HomeLearning CentreAbout IDCAREContact UsFeedbackPrivacy PolicyPolicies &
DocumentsAcknowledgement Of Country


Copyright © 2024, IDCARE. All Rights Reserved.

ABN 84 164 038 966

IDCARE acknowledges and Respects the traditional custodians of the land on which
we operate across Australia and New Zealand.
This website may contain names, images and voices of deceased Aboriginal, Torres
Strait Islander and Māori peoples.

IDCARE’s websites (www.idcare.org and www.idcare.org.nz) stores cookies on your
computer. These cookies are used to collect information about how you interact
with our website and allow us to remember you. We use this information in order
to improve and customise your browsing experience and for analytics and metrics
about our visitors to our websites and social media platforms. Users may disable
cookies when on these sites.
ACCEPT & CLOSE
Privacy Policy
IDCARE’s websites (www.idcare.org and www.idcare.org.nz) stores cookies on your
computer. These cookies are used to collect information about how you interact
with our website and allow us to remember you. We use this information in order
to improve and customise your browsing experience and for analytics and metrics
about our visitors to our websites and social media platforms. Users may disable
cookies when on these sites.
ACCEPT & CLOSE
Privacy Policy
IDCARE’s websites (www.idcare.org and www.idcare.org.nz) stores cookies on your
computer. These cookies are used to collect information about how you interact
with our website and allow us to remember you. We use this information in order
to improve and customise your browsing experience and for analytics and metrics
about our visitors to our websites and social media platforms. Users may disable
cookies when on these sites.
ACCEPT & CLOSE
Privacy Policy
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