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TEAMVIEWER IT SECURITY UPDATE

July 4, 2024


SECURITY UPDATE – JULY 4, 2024, 8:15 PM CEST

Eight days after the cyber security incident was first detected on June 26, and
after exhausting all relevant investigative options, we have concluded the main
incident response and investigation phase. Based on the results of our diligent
investigation together with leading cyber security experts from Microsoft, we
reconfirm that the incident was contained to our internal corporate IT
environment. This means, neither our separated product environment, nor the
connectivity platform, nor any customer data has been touched.

These findings confirm that our software solutions have at all times been safe
to use. We appreciate our customers’ continued trust in our products, security
posture and incident response capabilities.

All immediate remediation measures that we put in place regarding our internal
corporate IT environment as well as the additional protection layers that we
established have proven to be very effective: there was no suspicious activity
in our internal corporate IT environment after our security teams blocked the
attack immediately upon detection.

We take the threat very seriously and continue to investigate and monitor the
situation vigilantly. This statement concludes our regular status updates on
this incident.

Security remains core to our DNA, and we will continue to invest into our
best-in-class cyber security posture as we have done in recent years.



June 30, 2024


SECURITY UPDATE – JUNE 30, 2024, 6:10 PM CEST

As the investigation progresses, we reconfirm that the attack has been contained
to our internal corporate IT environment. Most importantly, our assessment
reconfirms that it did not touch our separated product environment, nor the
TeamViewer connectivity platform, nor any customer data. According to current
findings the threat actor leveraged a compromised employee account to copy
employee directory data, i.e. names, corporate contact information, and
encrypted employee passwords for our internal corporate IT environment. We have
informed our employees and the relevant authorities.

The risk associated with the encrypted passwords contained in the directory has
been mitigated in collaboration with leading experts from our incident response
partner Microsoft. We hardened authentication procedures for our employees to a
maximum level and implemented further strong protection layers. Additionally, we
have started to rebuild the internal corporate IT environment towards a fully
trusted state.

We will continue our thorough investigation and provide updates in our Trust
Center as new information becomes available.



June 28, 2024


SECURITY UPDATE – JUNE 28, 2024, 8:15 PM CEST

In collaboration with globally leading cyber security experts and relevant
government authorities, our security teams continued their diligent
investigation of the reported incident. Today’s findings strengthened our
assessment that the attack was contained within TeamViewer’s internal corporate
IT environment and did not touch the product environment, our connectivity
platform, or any customer data. We therefore reconfirm our previous statements.

Given our strong commitment to security, we take the threat very seriously. We
will continue our thorough investigation over the next days to enrich the
collected evidence further and exhaust all investigative options. We will
continue to provide updates in our Trust Center as new information becomes
available.



June 28, 2024


SECURITY UPDATE – JUNE 28, 2024, 12:10 PM CEST

A comprehensive taskforce consisting of TeamViewer’s security team together with
globally leading cyber security experts has worked 24/7 on investigating the
incident with all means available. We are in constant exchange with additional
threat intelligence providers and relevant authorities to inform the
investigation.

Current findings of the investigation point to an attack on Wednesday, June 26,
tied to credentials of a standard employee account within our Corporate IT
environment. Based on continuous security monitoring, our teams identified
suspicious behavior of this account and immediately put incident response
measures into action. Together with our external incident response support, we
currently attribute this activity to the threat actor known as APT29 / Midnight
Blizzard. Based on current findings of the investigation, the attack was
contained within the Corporate IT environment and there is no evidence that the
threat actor gained access to our product environment or customer data.

Following best-practice architecture, we have a strong segregation of the
Corporate IT, the production environment, and the TeamViewer connectivity
platform in place. This means we keep all servers, networks, and accounts
strictly separate to help prevent unauthorized access and lateral movement
between the different environments. This segregation is one of multiple layers
of protection in our ‘defense in-depth’ approach.

Security is of utmost importance for us, it is deeply rooted in our DNA.
Therefore, we commit to transparent communication to stakeholders. We will
continue to update the status of our investigations in our Trust Center as new
information becomes available. We expect to post the next update by end of today
CEST.



June 27, 2024


STATEMENT I

On Wednesday, 26 June 2024, our security team detected an irregularity in
TeamViewer’s internal corporate IT environment. We immediately activated our
response team and procedures, started investigations together with a team of
globally renowned cyber security experts and implemented necessary remediation
measures.


TeamViewer’s internal corporate IT environment is completely independent from
the product environment. There is no evidence to suggest that the product
environment or customer data is affected. Investigations are ongoing and our
primary focus remains to ensure the integrity of our systems.

Security is of utmost importance for us, it is deeply rooted in our DNA.
Therefore, we value transparent communication and will continuously update the
status of our investigations as new information becomes available.


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