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Submission: On January 30 via api from US — Scanned from DE
Submission: On January 30 via api from US — Scanned from DE
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Skip to Main Content Enable Accessibility SHOP Sign in Find a store Bag Women Men Kids Accessories & Clothing Athletic & Sneakers Brands Clearance Deals BECOME A VIP & GET 20% OFF Plus, 5% back in Rewards & free shipping. $ UP TO 40% OFF SELECT ATHLETIC STYLES Prices as marked. Valid through 2/1. FREE SHIPPING FOR VIPs Not a VIP? Get free shipping on orders of $75+ OTHER PAGES Select Page Website Terms of Use Gift Card Terms and Conditions Merchandise Credit Terms and Conditions Privacy Policy Supply Chain Transparency VIP Rewards Program Terms and Conditions SMS Terms and Conditions Comp. value Policy Fur Policy Image Use Terms and Conditions California Privacy Notice * Website Terms of Use * Gift Card Terms and Conditions * Merchandise Credit Terms and Conditions * Privacy Policy * Supply Chain Transparency * VIP Rewards Program Terms and Conditions * SMS Terms and Conditions * Comp. value Policy * Fur Policy * Image Use Terms and Conditions * California Privacy Notice DSW SHOE WAREHOUSE, INC. PRIVACY POLICY DSW Shoe Warehouse, Inc. (“DSW”) collects personal information to facilitate and enhance your shopping experience and for other purposes. This privacy policy (“Policy”) describes how we collect, use, disclose, and safeguard personal information and how to exercise any privacy rights you may have with respect to your information. This Policy applies to the personal information we collect at any of our stores, on the phone, through our websites that link to this Policy, and through other means. It does not apply to personal information we collect in an employment context, including information we collect from job applicants and independent contractors. References to dsw.com or “Sites” refer generally to all of DSW’s online services, including mobile applications. In this Policy, “we” and “our” mean DSW. INFORMATION WE COLLECT AND HOW WE USE IT Personal Information “Personal information” means information that identifies, relates to, or describes, directly or indirectly, a particular individual. We collect the following categories of personal information: * Identifiers. We collect personal identifiers such as name, phone number, email address, billing address, shipping address, password, driver’s license number, device id, and IP address. We will also create a client number when you make a purchase and a DSW VIP Rewards Number when you sign up to be a member. * Audio, electronic, and visual information. We collect audio, electronic, and visual information such as the messages you submit through dsw.com, emails and texts you send us, messages to delivery recipients, delivery instructions, digital photos you submit through dsw.com, video footage and photographs of the public areas of stores, and call recordings. * Internet or other and network activity information. We collect information such as IP address, browsing or search history, your interactions with our emails, and data collected through cookies and similar technologies. * Commercial information. We collect and generate commercial information such as records of merchandise and services purchased, product interests, payment information (credit/debit card number, expiration date, and bank account information), and self-reported transactions such as the purchase of a new home. * Characteristics of protected classifications under California or federal law. We collect information such as age (including date of birth), gender or gender identity, race, ethnicity, and religion. We may also collect information that indirectly reveals pregnancy status or sexual orientation, for example if you provide such details in connection with our Big Moments campaign. * Personal characteristics and demographic information. We collect personal characteristics such as your footwear size, marital status, household income range, preferred language, and number and ages of children. If you are a VIP member and participate in our Big Moments program, we may also collect information related to milestones in your life, such as an engagement, wedding, or birth of a child. * Geolocation Information. We collect mobile device identifiers and real-time precise geolocation information from mobile app users and visitors’ devices in and around our stores. * Professional or employment-related information. We may collect information such as your job title or promotion status, for example when you provide this information in connection with our Big Moments campaign. * Education information. We collect information related to your education such as highest degree earned or information you provide in connection with our Big Moments campaign. * Medical or health information. We collect this information only to the extent that you provide information to us that reveals a health or medical condition (e.g., you inform us you are pregnant in connection with our Big Moments program). * Inferences from the information listed above. We use the information listed above to draw inferences about your preferences (such as your preferred brands and styles). * Personal information as described in Cal. Civ. Code § 1798.80(e). We collect this information to the extent collected under another category of personal information above. Some of the personal information listed above may be considered sensitive personal information under relevant privacy laws. This includes driver’s license and other government identification card information, precise geolocation data, race, ethnicity, sexual orientation, medical or health information, and your VIP account login credentials. Each type of sensitive personal information may overlap with a category of personal information listed above. Usage Data and Sites Activity We automatically collect information in connection with the actions you take on our Sites ("Usage Data"). For example, each time you use our Sites, we automatically collect the type of web browser you use, the type of device you use, your operating system, your Internet Service Provider, the pages you view, referring and exit pages, the date and time of your visit, the number of clicks to, from, and within our Sites, and the duration of your visits to our Sites. If we can reasonably associate this information with you, directly or indirectly, we treat it as personal information under the categories of Identifiers and Internet or other electronic network information, as appropriate. If we cannot reasonably associate this information with you, we treat it as Usage Data. De-identified or Aggregated Information We de-identify and/or aggregate data we receive and may use and disclose it for any business purpose. We will not re-identify previously de-identified data. Recorded Communications We may record calls and retain the content of chat transcripts, emails, text messages, and other written or electronic communications between you and us. By communicating with us, you consent to our recording and retention of these communications. HOW WE COLLECT INFORMATION From You We collect the categories of personal information listed above directly from you through dsw.com (such as when you make a purchase and register for an account), during calls with you (such as when you contact customer service), during live chat (such as interacting with our online live chat tool), in our stores (such as when you interact with a salesperson or make a purchase), when you interact with our emails (such as when you respond to our surveys and open and interact with our emails), as you sign up for the DSW VIP Rewards Program (“Program”) or manage your DSW Rewards Account (“Account”) and when you participate in surveys, product ratings and reviews, promotions, sweepstakes and contests. When you use our in-store wi-fi services, download and use our mobile application or operate your device near or in our stores, we obtain information from your device. From Third Parties We also receive information from affiliates, service providers, analytics companies, marketing partners, advertising networks, and data companies about you and the different devices you use online (such as demographic information). Social media platforms and networks such as Facebook, Twitter, Pinterest, and Instagram provide public profile information (including personal identifiers, demographic information and visual information (such as your profile photo) about you when you use these platforms in connection with dsw.com. When you use a DSW-branded payment card, we receive personal information about you from the financial institution facilitating purchases with the card. We receive personal identifiers (such as your name, email address, and address), personal characteristics (such as your birth date), and commercial transaction information about the purchases you make using the card. Through Cookies and Other Automated Tools We and third parties use cookies (small text files placed on your computer to identify your computer and browser) and other automated tools to track your clicks and pass information as you navigate the Sites. We and third parties use the following types of cookies on the Sites: * Strictly Necessary: These cookies are essential to operate the Sites. * Functional: These cookies enable certain features or non-essential functionality on our Sites. For example, we might use these cookies to recognize you and remember your preferences or the items in your shopping bag when you return to our Sites. This helps us provide you with a more personalized experience. * Analytics: These cookies help us and third parties understand how our Sites are working and who is visiting our Sites. * Advertising: These cookies allow us and third parties to learn more about you, including your use of our Sites and other websites, and to advertise products or/services that might interest you as further indicated below. We and third parties also use tools that enable us to track certain aspects of a user’s visit to our Sites. These tools help us better manage content on our Sites by informing us what content is effective, how consumers engage with our Sites, and how users arrive at and/or depart from our Sites. The software typically uses two methods to track user activity: (1) "tracking pixels" and (2) "clear gifs." Tracking pixels are pieces of executable code embedded in a web page that track usage activity including which pages are viewed, when they are viewed, and how long the pages are viewed. Clear gifs are tiny graphics with unique identifiers embedded in web pages and email messages that track whether a user has viewed a web page or email message. The software may also track user engagement with our Sites such as links and other content clicked on by the User. User activity information may be associated with additional information about a user’s session and personal information, if provided by the user. You can opt out of certain types of cookies and other tracking tools by managing your preferences here. If you arrive at our Sites by "clicking through" from another website, certain information about you that you provided to that other website, such as the terms you were searching on that led you to our Sites, may be transmitted to us and we may use it. You should review the privacy policy of any website from which you reached our Sites to determine what information that website collects and for what purpose(s) the website operators use that information. We may retain information about you provided to us by other websites and will use it in accordance with this Privacy Policy. Such information may be associated with other usage data or personal information. Interested-Based Advertising We may work with third-party advertisers, search providers, and ad networks ("Advertisers") to learn more about you and show you ads or other content that we believe would be relevant to you. Advertisers may collect and use information about your use of our Sites as well as other websites and services. These companies may use cookies and other online tracking technologies to collect and use your information. We and/or Advertisers may also append other data to the data collected by Advertisers to create an interest profile of individual users. Our Privacy Policy does not cover any use by Advertisers of information that they may collect from you except when the Advertiser acts as our service provider. Advertisements may be shown via our Sites or on third-party websites. You may learn more about advertising networks and opt out of receiving personalized advertisements on this browser or device from advertisers who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out options of each of those organizations. Links to those sites are here: * Network Advertising Initiative: Browser Opt-Out: http://www.networkadvertising.org/choices/ * Digital Advertising Alliance: Browser Opt-Out: http://www.aboutads.info/choices/ Opt-outs using the above tools are device and browser specific; therefore, you must set your opt-out preferences for each device and browser. Deleting browser cookies can remove your opt-out preferences; however, the DAA offers browser extensions that help preserve the opt-out preferences you set on the DAA’s Consumer Choice Page. Please note that opt-outs only apply to interest-based advertising from participating Advertisers. You may still receive other types of online advertising. HOW WE USE PERSONAL INFORMATION We may use personal information for general business purposes, such as to: * Provide you with access to and use of our Sites; * Facilitate or fulfill the information, products, or services you requested; * Process payments, returns, or exchanges; * Communicate with you about orders, deliveries, or otherwise; * Service your account(s), operate rewards or incentive programs, and manage preferences; * Conduct surveys or market research; * Design, develop, and improve our products and services; * Market our products to you, including interest-based advertising and sweepstakes/contests; * Market other companies’ products or services to you; * Perform data analytics, including monitoring foot traffic in our stores; * Draw inferences about your preferences or interests; * Operate physical security, information security, anti-fraud, and loss prevention programs; * Retrieve information from and report information to consumer reporting agencies; * Perform day-to-day business operations such as accounting and internal reporting; * Respond to governmental and other legal requests; and * Meet our legal obligations We may use sensitive personal information as follows: * Driver’s license and other government identification card information – to identify you and conduct anti-fraud and loss prevention programs. * Precise geolocation data - to understand how shoppers move around our stores, identify what shoppers seem interested in, and improve the shopping experience. We may also use geolocation information for marketing purposes and to provide notifications based on your current location. * Race, ethnicity – as input criteria for marketing campaigns and to conduct analytics. * Information that reveals sexual orientation – solely for purposes compatible with the purpose(s) for which you provide this information (e.g., to provide a discount in connection with your participation in our Big Moments program). * Medical or health information – solely for purposes compatible with the purpose(s) for which you provide this information (e.g., to provide a discount in connection with your participation in our Big Moments program). * Account login credentials – to permit access to customers’ online accounts and operate information security and anti-fraud programs. We may also use personal information and/or sensitive personal information as described to you at the point of collection, with your consent, or as otherwise required or permitted by applicable laws. PROMOTIONAL MESSAGES If you make a purchase on dsw.com, create or modify a dsw.com account (including a credit card account), sign up for marketing emails, or sign up for or modify a DSW VIP account, we will send you informational and promotional messages. We may also disclose your personal identifiers (such as name, mailing address, phone number, and email address) and commercial transaction information to other businesses, affiliated companies, or co-brand partners who may provide you with information about their products or services or the products and services of their affiliates. If at any time you would like to stop future delivery of promotional email (including DSW Rewards and wish list email), please follow the removal instructions located at the bottom of each message. Asking us to stop delivery of future promotional email will not prevent you from receiving email communications relating to any online order you place at dsw.com, requests to participate in surveys about our products, other operational email communications or emails forwarded to you by a friend that tell you about our products. INFORMATION WE DISCLOSE TO THIRD PARTIES We disclose any of the personal information we receive (listed above) for our business and commercial purposes and as more specifically described below. Service providers We disclose personal information to entities that provide services to us. Categories of service providers include but are not necessarily limited to: * Fulfillment and account servicing vendors, which help us provide products, services, and information to you, service your account or benefits, display product ratings and reviews, and perform payment and gift card processing services; * Marketing and communications vendors, which help us market our or third parties’ products or services to you, conduct promotions, surveys, and other outreach campaigns; * Research and development vendors, which help us design, develop, and improve our products and services; * Data and business analytics vendors, which help us collect, analyze, and improve the accuracy and usefulness of our data (including personal information); * IT and network administration vendors, which provide services such as data storage and management, website hosting, and data security; * General service providers, which help us with day-to-day business operations such as office support services, courier services, facilities management, and document destruction; and * Professional service firms, which provide accounting, legal, HR and other professional services Third party sales and sharing Although we do not directly monetize your personal information, we may disclose it to third parties who are not our service providers in limited situations or allow third parties to collect it from our Sites. These disclosures may qualify as a sale or a sharing (for targeted or cross-context behavioral advertising purposes) under certain privacy laws. Relevant categories of third parties include: * Affiliates. We may disclose personal information to affiliates for their own use. In the past year, we disclosed the following categories of personal information: Identifiers, Commercial information, and personal information as described in Cal. Civ. Code § 1798.80(e). * Advertising, social media, and analytics companies. We may disclose personal information or usage data to advertising, social media, and analytics companies or allow these third parties to collect such data from our Sites as described in more detail above. In the past year, we disclosed the following categories of personal information: Identifiers and Internet or other electronic network activity information. Financial institutions who provide co-branded credit cards If you sign-up for a DSW-branded credit card, we provide your personal information, at your direction, to the financial institution who provides the credit card. Publicly If you choose to participate in a survey, product review or rating, or rate a review as helpful or not helpful, you may be providing information to a third party whom we use to process product ratings and reviews. Product ratings and reviews that comply with the Customer Ratings and Reviews Terms of Use, which can be found by clicking on “write a review” for any product, may be published on dsw.com, in emails, on television, and on social media platforms. Published ratings and reviews may identify the author’s review nickname and locale or designate the reviewer as a DSW VIP Member. In these situations, you are using and directing us to intentionally disclose personal information (including personal identifiers) so your product ratings and reviews can be available to the public. Legal and similar disclosures We may disclose personal information about you with law enforcement, the courts, our advisors, attorneys, and others who participate in the legal process, if necessary to do so by law or based on our good faith belief that it is necessary to enforce or apply our Website Terms of Use, conform or comply with the law or is necessary to protect DSW, the users of dsw.com or others. In the past year we may have disclosed each category of personal information listed above in response to legal requests. Merger, sale, or other asset transfers In the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another business unit (whether by private sale, through operation of law, as part of a divestiture plan, or otherwise), we will provide any personal information and transaction history associated with each such business unit to the persons and/or entities assuming control of such business unit and our advisors or as otherwise necessary to complete the transaction as permitted by law or contract. VISITORS FROM OUTSIDE THE U.S. If you are visiting dsw.com from a location outside of the U.S., your orders placed through dsw.com will be accepted and fully processed in and shipped from the U.S. All information you provide will be maintained in Web servers and/or internal systems located within the U.S. and protected as noted in this Policy. UPDATING YOUR PERSONAL INFORMATION We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify certain personal information including billing and shipping information by logging into your dsw.com account. PRIVACY OF CHILDREN ON OUR WEBSITE Our website is a general audience website and it is our intention that our website should be used only by persons over the age of 16. To ensure compliance with applicable laws, dsw.com does not knowingly collect or maintain information provided by children under the age of 16. If a parent provides us with the name and birthday of family members under the age of 16, we may collect and maintain that information as described in the “Information We Collect and How We Use It” section; however, we do not sell or share it (for targeted or cross-context behavioral advertising purposes). LINKS TO AND FROM OTHER WEBSITES AND SERVICES For your convenience, our website may contain links to other websites. Links that appear on dsw.com should not necessarily be deemed to imply that we endorse or have any affiliation with the linked websites. DSW is not responsible for the privacy practices or the content of such websites. We encourage you to review the separate privacy policies of each website you visit. In addition, DSW may partner with certain unrelated companies, known as influencers or affiliate marketers, who will link you to our website. We will report to them aggregate purchase conversion information about the total number of purchases made by visitors who arrived from their online services. The information will not include personal information. dsw.com is not responsible for the privacy practices of such third parties providing these links and we encourage you to review the privacy policy of each of these third parties. SECURITY STATEMENT We employ reasonable security measures to secure the information we receive. For example, we take the following types of security measures: use of technologies and policies such as limited access data-centers, firewall technology, and secure socket layer certificate authentication. Any credit card/debit card information will be encrypted by the use of a “token” for security purposes. We designed dsw.com to accept orders only from Web browsers that accept cookies and permit communication through Secure Socket Layer (SSL) technology. SSL is encryption technology that provides security while information is being transmitted over the Internet. While we implement the above security measures on this website, you should be aware that 100% security is not always possible. We encourage you to take steps to help protect the confidentiality and security of your dsw.com account and personal information by periodically reviewing your dsw.com account and immediately reporting any unexpected activity or unrecognized information; installing the latest security updates and anti-virus software on your computer to help prevent malware and viruses; using complex and diverse passwords; keeping your password private; password protecting your computer and mobile device; and signing out of your dsw.com account before closing your internet browser. NOTICE OF FINANCIAL INCENTIVES DSW provides special offers and benefits to customers who participate in our VIP Rewards Program (“VIP Program”) or provide us their contact information such as email address or phone number (“Communications Program”). These programs qualify as permissible financial incentives under applicable privacy laws. Customers who participate in the VIP Program earn rewards points and may receive additional benefits. Our website includes additional details about current program benefits and applicable terms. You may sign-up for the VIP Program on our website, through our mobile app, or in a DSW store. You may opt-out by contacting Customer Service (1.866.379.7463; customerservice@dsw.com) or by deleting your account online or through our mobile app. California customers should submit deletion requests here. We may collect, use, and disclose each category of personal information listed above in connection with VIP Program. Customers who participate in the Communications Program receive the stated benefit (typically a promotional discount) in exchange for providing their contact information. The value of this benefit varies based on the promotion and the amount of the purchase. You may opt-out of marketing communications by following the instructions provided in connection with those communications. For example, you may opt-out of promotional emails by following the instructions located at the bottom of each email. Although we do not directly tie VIP Program and Communications Program benefits to the value of customers’ personal information, the aggregate customer benefits are reasonably related to the value of customers’ personal information based on the following considerations: * Participants receive tangible benefits such as price discounts, rewards points, and free shipping * Participants receive intangible benefits such as timely updates on new products and promotions * We derive value from the financial incentive programs because participants typically spend more money than nonparticipants; however, we do not sell personal information for money * We incur direct and indirect expenses in connection with administering the programs ADDITIONAL STATE PRIVACY RIGHTS If you are a resident of California or Virginia, you may have additional privacy rights, as outlined further below. Exemptions may apply. Consumer privacy rights for residents of these states include: Right to Know If you are a California or Virginia resident, you have the right to request twice per 12-month period that we provide you (i) the categories or specific pieces of personal information we collected about you; (ii) the categories of sources from which we collected your personal information; (iii) the business or commercial purpose for which we collected, sold, or disclosed your personal information; and (iv) the categories of third parties to whom we sold, share, or disclosed your personal information, including the categories of personal information disclosed to each and the purposes for doing so. We are not permitted to provide access to specific pieces of sensitive personal information or other information that creates a high risk of potential harm from disclosure to an unauthorized person. Right to Delete If you are a California or Virginia resident, you have the right to request that we delete any personal information we collected about you. We may deny your request if an exemption applies such as if we need the information to complete a requested or reasonably anticipated transaction, prevent security incidents or fraud, enable internal uses that are reasonably aligned with your expectations, or comply with legal obligations. Right to Correct If you are a California or Virginia resident and believe that your personal information is inaccurate, you may request that we correct it. When you make your request, please be sure to provide us the specific information that you believe is inaccurate and the correct information. You should also provide us with any documentation you believe supports your proposed correction, and we will take that documentation into consideration. We will only correct the information if we determine, based on the totality of the circumstances, that your correction is more likely than not accurate. We may also choose to delete the allegedly inaccurate information instead of correcting it. Right to Opt-Out of Sales and Sharing Although we do not directly monetize your personal information, we may disclose it to third parties or allow third parties to collect it in situations that qualify as a sale or a sharing (for targeted or cross-context advertising purposes) under applicable privacy laws. We do not knowingly sell or share personal information of individuals under the age of 16. If you are a resident of California or Virginia, you have the right to opt-out of these disclosures using the methods described below. Our Sites also recognize and process Global Privacy Control (GPC) signals. If we are able to reasonably associate a GPC signal with an identifiable consumer, we will treat it as a request to opt-out of the sale or sharing of that consumer’s personal information as if the consumer made the request using a method below. If we are not able to reasonably associate a GPC signal with an identifiable consumer, we will treat it as a request to opt-out of the sale or sharing of that user’s personal information collected while the signal is present. While the signal is present, we will also disable any third-party cookies or other third-party tracking tools present on the Sites. Non-Discrimination Notice We will not discriminate against residents of California or Virginia who exercise any of the rights listed above. Submitting a Privacy Request To make a privacy request, California and Virginia consumers may call us at 1.866.379.7463 or use our privacy request form located here. You may also opt-out of sales and sharing using GPC signals as described above. When you make a request, we may require that you provide information and follow procedures so we can verify your identity and state of residence. The verification steps we require may differ depending on the type of request you make; however, we may request you to provide your name, email address, telephone number, address, DSW VIP Rewards Number, a recent order number, or other information as part of the verification process. Please provide as much of the requested information as possible to help us verify your identity. We will only use the information received in connection with your privacy request for the purposes of responding to the request. California law permits California consumers to use an authorized agent to make privacy rights requests. We require the authorized agent to provide us with proof of the California consumer’s written permission (for example, a power of attorney) that shows the authorized agent has the authority to submit a request for the California consumer. An authorized agent must follow the process described above to make a request, and we will additionally require the authorized agent to verify his/her own identity and we may confirm the agent’s authority with the California consumer about whom the request was made. California "Do Not Track" Disclosure Do Not Track is a web browser privacy preference that causes the web browser to broadcast a signal to websites requesting that a user’s activity not be tracked. Currently, our Sites do not respond to “do not track” signals. You may, however, opt-out of interest-based advertising using the DAA and NAI links above. California and Virginia residents may also opt-out of sales and sharing (for cross-context behavioral advertising purposes) as indicated above, including through GPC signals. California Privacy Request Metrics For information on the CCPA requests we have received, please see https://www.dsw.com/en/us/opt-out QUESTIONS OR CONCERNS? If you have questions or concerns with respect to our Policy, please feel free to contact us. DSW Shoe Warehouse, Inc. Attn: Legal Dept. 810 DSW Drive Columbus, OH 43219 This Policy was last updated on December 31, 2022. We may make changes to this Policy, and may apply any changes to information previously collected, as permitted by law. Please check here periodically for notice of updates to this Policy. We use cookies to enhance your experience on this site, conduct analytics, and personalize marketing for you. For more information, please read our Privacy Policy and California Privacy Notice. Manage cookie preferences Customer Support Customer Service Order Status Returns & Exchanges 1.866.379.7463 Store Finder Account Log In Create an Account My Orders DSW VIP DSW Rewards Gift Cards About DSW Careers Designer Brands Inc. 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