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guide.luno.com Open in urlscan Pro
216.198.54.1  Public Scan

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Submitted URL: http://guide.luno.com/
Effective URL: https://guide.luno.com/hc/en-gb
Submission: On December 17 via manual from ZA — Scanned from DK

Form analysis 4 forms found in the DOM

GET /hc/en-gb/search

<form role="search" class="form-field mb-0" data-search="" data-instant="true" autocomplete="off" action="/hc/en-gb/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search"
    name="query" id="query" placeholder="Ask us anything" autocomplete="off" aria-label="Ask us anything"></form>

GET /hc/en-gb/search

<form role="search" class="form-field flex-1 mb-0" data-search="" data-instant="true" autocomplete="off" action="/hc/en-gb/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search"
    name="query" id="query" placeholder="Ask us anything" autocomplete="off" aria-label="Ask us anything"></form>

GET /hc/en-gb/search

<form role="search" class="form-field mb-0" data-search="" data-instant="true" autocomplete="off" action="/hc/en-gb/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search"
    name="query" id="query" placeholder="Ask us anything" autocomplete="off" aria-label="Ask us anything"></form>

GET /hc/en-gb/search

<form role="search" class="form-field mb-0" data-search="" data-instant="true" autocomplete="off" action="/hc/en-gb/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search"
    name="query" id="query" placeholder="Ask us anything" autocomplete="off" aria-label="Ask us anything"></form>

Text Content

May we use optional cookies to improve our service and give you a better
experience?

Optional cookies let us understand how visitors use our website, personalise
their experience and show them relevant ads. These 'optional' cookies will not
be set unless you click on ‘agree’. You can change your cookie preferences at
any time by clicking on ‘manage cookies’. For more information please take a
look at our cookie notice.



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Help Centre
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System status Sign in
 * Search
   
 * 

Don’t invest unless you’re prepared to lose all the money you invest. This is a
high-risk investment and you should not expect to be protected if something goes
wrong. Take 2 mins to learn more.


HELLO, HOW CAN WE HELP YOU?


SEARCH



Common searches

update account information
missing deposit
forgot email


Profile


ACCIDENTALLY CREATED A NEW ACCOUNT WHEN YOU ALREADY HAVE ONE?

A person may only have one Luno account. We'll help you get access to your
original account.

Find out more 
Security


LOST OR STOLEN PHONE?

If your mobile phone has been lost or stolen, and you can’t sign in to your Luno
app, here’s a step-by-step guide of what you need to do.

Find out more


TROUBLESHOOTING


 * HOW DO I CLOSE MY ACCOUNT?
   
   Read article


 * I CAN'T ACCESS MY AUTHENTICATION APP. WHAT CAN I DO?
   
   Read article


 * MY DEPOSIT IS MISSING. WHERE IS IT?
   
   Read article


 * HOW DO I UPDATE MY PASSWORD?
   
   Read article


 * HOW LONG UNTIL MY WITHDRAWAL IS PROCESSED?
   
   Read article


 * WHICH IDENTITY DOCUMENTS ARE ACCEPTED FOR VERIFICATION?
   
   Read article


 * I CREATED A NEW LUNO ACCOUNT BECAUSE I COULDN’T ACCESS MY PREVIOUS ACCOUNT
   
   Read article


 * I NEED TO UPDATE MY EMAIL OR PHONE NUMBER
   
   Read article


 * LUNO ASKED ME TO SHARE MY LOCATION. WHY?
   
   Read article




HOW TO USE LUNO


 * WHY IS THE BUY/SELL QUOTE DIFFERENT FROM PRICES SHOWN ELSEWHERE ON LUNO?
   
   Read article


 * WHAT IS A TRUSTED DEVICE, AND HOW DO I ENABLE IT?
   
   Read article


 * WHAT ARE LUNO'S FEES AND TRANSACTION LIMITS?
   
   Read article


 * HOW DO I AVOID SCAMS AND "HIGH-RISK" ADDRESSES?
   
   Read article


 * THINGS YOU NEED TO KNOW ABOUT RECEIVING CRYPTO
   
   Read article


 * HOW DO I STAKE MY CRYPTO WITH LUNO?
   
   Read article


 * HOW DO I DEPOSIT MONEY?
   
   Read article


 * HOW DO I BUY CRYPTOCURRENCY WITH LUNO?
   
   Read article




 * GETTING STARTED
   
    * The basics
    * Profile
    * Promotions
    * Troubleshooting
    * +2 more


 * IDENTITY VERIFICATION
   
    * Personal accounts
    * Business accounts


 * DEPOSITS AND WITHDRAWALS
   
    * Deposit money into my Luno wallet
    * Withdraw money from my Luno wallet
    * Deposits in South Africa
    * Deposits in Malaysia
    * +6 more


 * USING THE WALLET
   
    * Using your Luno wallet
    * Profits and losses
    * Investing in a bundle
    * Staking your crypto
    * +6 more


 * USING THE EXCHANGE
   
    * The basics
    * The details


 * SECURITY
   
    * Keeping my Luno account safe
    * Keeping my money safe from scams
    * Trusted devices
    * Two-factor authentication
    * +1 more


 * ASK TOSHI FOR HELP
   
   If you have any questions about using Luno, our digital assistant, Toshi, is
   here to help 24/7.
   
   Sign in to chat with us
   

HAVE A SECURITY CONCERN?

Report suspicious activity

NEED MORE HELP?

Send us a message 


NEED MORE HELP?

Send us a message

Profile


ACCIDENTALLY CREATED A NEW ACCOUNT WHEN YOU ALREADY HAVE ONE?

A person may only have one Luno account. We'll help you get access to your
original account.

Find out more 
Security


LOST OR STOLEN PHONE?

If your mobile phone has been lost or stolen, and you can’t sign in to your Luno
app, here’s a step-by-step guide of what you need to do.

Find out more

ABOUT

Company
Careers
Press

RESOURCES

Bitcoin price
Proof of Reserves
Discover
Help Centre
Status

PRODUCTS

Features
Bundles
Wallet
Fees
Exchange
Business
Luno API

LEGAL

Terms of use
Privacy policy
Hiring privacy policy
Cookie policy
Rewards and promotions
Licenses and registrations
Information request
Privacy & Data Protection
Cookie Preferences

COMPLIANCE

Security
Compliance information
Customer protection
Complaints policy
Risk warning
Bug bounty



English (GB)
Français Bahasa Indonesia Melayu (Malaysia)



Luno (Pty) Ltd is a licensed financial services provider, registration number
53314.

© Copyright 2024

Investing in digital assets (Crypto-currencies) presents risks of volatility and
partial or total capital loss.

The information and data on this site is provided for informational purposes
only, although it has been compiled from reliable sources. This information does
not constitute an offer by Luno to buy or sell crypto-currencies and does not
constitute advice, inducement or recommendation to invest in crypto-currencies.



Investing in digital assets (Crypto-currencies) presents risks of volatility and
partial or total capital loss.

The information and data on this site is provided for informational purposes
only, although it has been compiled from reliable sources. This information does
not constitute an offer by Luno to buy or sell crypto-currencies and does not
constitute advice, inducement or recommendation to invest in crypto-currencies.

We use cookies to make your experience with us better. By continuing to use our
website without changing the settings, you are agreeing to our use of cookies,
which include marketing cookies.

Manage settings Allow all


COOKIE PREFERENCES

When you visit our website, we may store cookies on your browser. We use cookies
to create a personalised web experience and understand user behaviour on our
website. We respect your right to privacy so you can choose not to allow some
types of cookies. For more information see our Cookie Policy.

MANAGE COOKIES:

Strictly necessary cookies

These cookies are necessary for our sites to function.

Functional cookies

These cookies allow us to remember your preferences.

Performance cookies

These cookies help us improve the performance of our sites.

Marketing cookies

Luno uses third party service providers to tailor advertising to you or your
interests.

SAVE


Common searches


<% var getColumnClasses = function(numberColumns) { var classNames = 'col-12
mb-4'; if (numberColumns >= 2) classNames += ' md:col-6'; if (numberColumns >=
3) classNames += ' lg:col-4'; if (numberColumns >= 4) classNames += ' xl:col-3';
return classNames; } %>
<% if (heading) { %>


<%= HEADING %>

<% } %>
   <% (categories.length > 1 ? categories : sections).forEach(function(block,
   index) { %>
 * <% if (imageHeight) { %> <% } %>
   
   
   <%= BLOCK.NAME %>
   
   <% if (block.description) { %>
   
   <%= block.description %>
   
   <% } %>
   <% }) %>

<% var getColumnClasses = function(numberColumns) { var classNames = 'col-12
mb-4'; if (numberColumns >= 2) classNames += ' md:col-6'; if (numberColumns >=
3) classNames += ' lg:col-4'; if (numberColumns >= 4) classNames += ' xl:col-3';
return classNames; } %>
   <% blocks.forEach(function(block, index) { %>


 * ASK TOSHI FOR HELP
   
   If you have any questions about using Luno, our digital assistant, Toshi, is
   here to help 24/7.
   
   Sign in to chat with us
   <% if (imageHeight) { %>
   
   <% } %>
   <% }) %>

Please enable functional cookies to view this video


<% function moveToStart(articles, id) { var index =
articles.findIndex(function(article) { return article.id === id; }); if (index >
-1) { articles.unshift(articles.splice(index, 1)[0]); } return articles; }; var
CLOSE_ACCOUNT_ARTICLE_ID = 11035565393181; var featuredArticles =
articles.filter(function(article) { return
article['label_names'].some(function(label) { return labels.includes(label); });
}); featuredArticles = moveToStart(featuredArticles, CLOSE_ACCOUNT_ARTICLE_ID);
%> <% if (featuredArticles.length) { %>
<% if (heading) { %>


<%= HEADING %>

<% } %>
   <% featuredArticles.forEach(function(article) { %>


 * <%= ARTICLE.TITLE %>
   
   Read article
   <% }) %>


<% } %> <% if (children.length) { %>
   <% children.forEach(function(child, index) { %>
 * <%= child.innerHTML %>
   <% }); %>

of <%= children.length %>
<% } %>
   <% categories.forEach(function(category) { %>
 * <% if (category.id === activeCategoryId) { %> <%= category.name %> <% } else
   { %> <%= category.name %> <% } %> <% if (category.sections.length) { %>
     <% category.sections.forEach(function(section) { %>
   * <%= section.name %>
     <% }); %>
   <% } %>
   <% }); %>


CATEGORIES

   <% categories.forEach(function(category, index) { %>
 * <%= category.name %>
   <%= partial('partial-article-list-sections', { id: 'category-' + category.id,
   parentId: '#sidebar-article-navigation', sections: category.sections,
   activeCategoryId: activeCategoryId, activeSectionId: activeSectionId,
   activeArticleId: activeArticleId, partial: partial }) %>
   <% }); %>

<% var maxSections = 5 %>


TOGGLE NAVIGATION MENU

   <% categories.forEach(function(category, index) { %>


 * <%= CATEGORY.NAME %>
   
   <%= partial('partial-section-list-sections', { parent: category, sections:
   category.sections, maxSections: maxSections, partial: partial }) %>
   <% }); %>


CATEGORIES


CATEGORIES

   <% categories.forEach(function(category) { %>
 * <%= category.name %>
   <% }); %>

<% if (sections.length) { %>
   <% sections.forEach(function(section) { %>
 * <%= section.name %>
   <%= partial('partial-article-list-sections', { id: 'section-' + section.id,
   parentId: '#' + id, sections: section.sections, activeCategoryId:
   activeCategoryId, activeSectionId: activeSectionId, activeArticleId:
   activeArticleId, partial: partial }) %> <% if (section.articles.length) { %>
     <% section.articles.forEach(function(article) { %>
   * <%= article.title %>
     <% }); %>
   <% } %>
   <% }); %>

<% } %> <% if (sections.length) { %>
   <% sections.slice(0, maxSections).forEach(function(section) { %>
 * <%= section.name %> <%= partial('partial-section-list-sections', { parent:
   section, sections: section.sections, maxSections: maxSections, partial:
   partial }) %>
   <% }); %> <% if (sections.length > maxSections) { %>
 * See more
   <% } %>

<% } %>


CATEGORIES

   <% categories.forEach(function(category, index) { %>
 * <%= category.name %>
   <%= partial('partial-article-list-sections', { id: 'category-' + category.id,
   parentId: '#sidebar-navigation', sections: category.sections,
   activeCategoryId: activeCategoryId, activeSectionId: activeSectionId,
   activeArticleId: activeArticleId, partial: partial }) %>
   <% }); %>

<% if (sections.length) { %>
   <% sections.forEach(function(section) { %>
 * <%= section.name %>
   <%= partial('partial-article-list-sections', { id: 'section-' + section.id,
   parentId: '#' + id, sections: section.sections, activeCategoryId:
   activeCategoryId, activeSectionId: activeSectionId, activeArticleId:
   activeArticleId, partial: partial }) %> <% if (section.articles.length) { %>
     <% section.articles.forEach(function(article) { %>
   * <%= article.title %>
     <% }); %>
   <% } %>
   <% }); %>

<% } %> <% var getColumnClasses = function(columnNumber) { var classNames =
'col-12'; if (columnNumber >= 2) classNames += ' md:col-6'; if (columnNumber >=
3) classNames += ' lg:col-4'; if (columnNumber >= 4) classNames += ' xl:col-3';
return classNames; } %>
<% if (categories.length) { %>
   <% categories.forEach(function(block, index) { %> <% if (block.id !=
   '11035628716317') { %>
 * <% if (imageHeight) { %>
   
   <% } %>
   <% if (block.name) { %>
   
   
   <%= BLOCK.NAME %>
   
   <% } %> <% if (block.description) { %> <% } %> <% if (block.sections.length)
   { %>
      <% block.sections.forEach(function(section, index) { %> <% if (index < 4)
      { %>
    * <%= section.name %>
      <% } %> <% }) %> <% if (block.sections.length > 4) { %>
    * +<%= block.sections.length - 4 %> more
      <% } %>
   
   <% } %>
   <% } %> <% }) %>

<% } %>
<% var getColumnClasses = function(numberColumns) { var classNames =
numberColumns === 'auto' ? 'col-auto' : 'col-12'; if (numberColumns >= 2)
classNames += ' md:col-6'; if (numberColumns >= 3) classNames += ' lg:col-4'; if
(numberColumns >= 4) classNames += ' xl:col-3'; return classNames; } %>
   <% blocks.forEach(function(block, index) { %>
 * <% if (imageHeight) { %> <% var src = images.length > index ? images[index] :
   images[images.length - 1] %> <% } %> <% if (block.name) { %>
   
   
   <% IF (BLOCK.HTML_URL) { %> <%= BLOCK.NAME %> <% } ELSE { %> <%= BLOCK.NAME
   %> <% } %>
   
   <% } %> <% if (block.description) { %>
   
   <%= block.description %>
   
   <% } %>
   <% }) %>

<% if (previousArticle || nextArticle) { %>
<% if (previousArticle) { %>
<% if (previousTitle) { %>

<%= PREVIOUSTITLE %>

<% } %> <%= previousArticle.title %>
<% } %> <% if (nextArticle) { %>
<% if (nextTitle) { %>

<%= NEXTTITLE %>

<% } %> <%= nextArticle.title %>
<% } %>
<% } %>

ABOUT

Company
Careers
Press

RESOURCES

Bitcoin price
Proof of Reserves
Discover
Help Centre
Status

PRODUCTS

Features
Bundles
Wallet
Fees
Exchange
Business
Luno API

LEGAL

Terms of use
Privacy policy
Hiring privacy policy
Cookie policy
Rewards and promotions
Licenses and registrations
Information request
Privacy & Data Protection
Cookie Preferences

COMPLIANCE

Security
Compliance information
Customer protection
Complaints policy
Risk warning
Bug bounty



English (GB)
Français Bahasa Indonesia Melayu (Malaysia)



Luno (Pty) Ltd is a licensed financial services provider, registration number
53314.

© Copyright 2024

HAVE A SECURITY CONCERN?

Report suspicious activity

NEED MORE HELP?

Send us a message 


NEED MORE HELP?

Send us a message

NEED MORE HELP?

Chat with us