www.jacquielawson.com
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96.7.19.202
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URL:
https://www.jacquielawson.com/faq?utm_medium=pickup&utm_source=email&utm_campaign=footer
Submission: On December 21 via api from IE — Scanned from CA
Submission: On December 21 via api from IE — Scanned from CA
Form analysis 4 forms found in the DOM
GET /search
<form id="search-form" class="search-form" action="/search" method="get" role="search" autocomplete="off">
<label for="search-input"><span class="sr-only">Type your search text here</span>
<input type="search" name="q" id="search-input" placeholder="Search...">
</label>
<button type="submit" value="Submit search"><span class="sr-only">Submit search</span></button>
</form>POST
<form method="POST" id="lightbox-form-inputs" data-form-type="signin" data-ajax="true">
<div id="lightbox-form-signin">
<div id="fli-email">
<label for="lightbox-email" class="login-labels u-text-left">Email Address:</label>
<input id="lightbox-email" type="email" name="email" maxlength="150" aria-required="true" tabindex="-1">
<p id="lightbox-email-error" class="lightbox-errors error u-text-center" style="display:none;"></p>
<input type="hidden" id="r_token" name="r_token" value="" tabindex="-1">
</div>
<div id="fli-password">
<label for="lightbox-password" class="login-labels u-text-left">Password:</label>
<div class="password-container u-position-relative">
<button type="button" aria-expanded="false" class="toggle-password-logon u-position-absolute u-border-none u-text-decoration-none" aria-haspopup="true" tabindex="-1">Show<span class="sr-only">password</span></button>
<input id="lightbox-password" type="password" name="password" maxlength="32" aria-required="true" tabindex="-1">
<p id="lightbox-password-error" class="lightbox-errors error u-text-center" style="display:none;"></p>
</div>
</div>
<div id="fli-forgot">
<div id="lightbox-login-forgot" class="lightbox-login-forgot">
<a href="https://www.jacquielawson.com/forgot" id="submit-forgot" class="forgotten-link u-text-decoration-underline" tabindex="-1">Forgotten your password?</a>
</div>
</div>
</div>
<div id="lightbox-login-options">
<div id="recaptcha" class="g-recaptcha" data-sitekey="6LdndsEZAAAAADntzf9Ev9HSWlQM6Ul10b1t5sN5" data-callback="onClickRecaptcha" data-size="invisible">
<div class="grecaptcha-badge" data-style="bottomright"
style="width: 256px; height: 60px; display: block; transition: right 0.3s; position: fixed; bottom: 14px; right: -186px; box-shadow: gray 0px 0px 5px; border-radius: 2px; overflow: hidden;">
<div class="grecaptcha-logo"><iframe title="reCAPTCHA" width="256" height="60" role="presentation" name="a-8ldrg1f3beto" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox allow-storage-access-by-user-activation"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6LdndsEZAAAAADntzf9Ev9HSWlQM6Ul10b1t5sN5&co=aHR0cHM6Ly93d3cuamFjcXVpZWxhd3Nvbi5jb206NDQz&hl=en&v=zIriijn3uj5Vpknvt_LnfNbF&size=invisible&cb=r5qz0b9nz169"></iframe>
</div>
<div class="grecaptcha-error"></div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div>
<script>
function submitClickCaptcha(e) {
e.preventDefault();
grecaptcha.execute();
}
</script>
<button type="submit" id="lightbox-submit-login" class="button" value="Log On" name="btnlogin" onclick="submitClickCaptcha(event)" tabindex="-1">Log on</button>
</div>
<div id="lightbox-signin-rememberme" class="u-display-flex">
<input id="autologin-lightbox" class="autologin-checkbox" type="checkbox" name="autologin" value="1" tabindex="-1">
<label for="autologin-lightbox" class="autologin-checkbox-label u-text-left">Log on automatically on future visits</label>
</div>
<div id="lightbox-join-wrapper" class="u-display-flex">
<span class="not-member u-text-right">Not a member?</span><a class="sign-up-link u-text-decoration-underline" href="/join" tabindex="-1">Sign up now</a>
</div>
<input type="hidden" id="iscookie" name="iscookie" value="" tabindex="-1">
</form>GET /search
<form id="search-form-mobile" class="search-form" action="/search" method="get" role="search" autocomplete="off">
<label for="search-input-mobile"><span class="sr-only">Search for cards</span>
<input type="search" name="q" id="search-input-mobile" placeholder="Search...">
</label>
<button type="submit"><span class="sr-only">Submit search</span></button>
</form>Name: faq-search-form — /faq/search
<form role="search" id="faq-search-form" name="faq-search-form" method="" action="/faq/search">
<div class="search-container u-ph-none">
<label for="search-label" class="sr-only">Search FAQs</label>
<input type="search" name="search_term" id="faq_search" value="" placeholder="Search" minlength="1" maxlength="100" data-cs-mask="">
<button id="btn-faq-search" type="submit" class="search-icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24" height="24" class="u-align-middle" role="img" aria-label="search button">
<path fill="#80a4b3"
d="M13.8.6C8.6.6 4.4 4.8 4.4 10c0 2 .7 3.9 1.8 5.5-.2.1-.3.3-.5.5l-4.4 4.5c-.6.7-.6 1.7 0 2.4.7.6 1.7.6 2.4 0l4.9-5c1.5 1 3.3 1.6 5.2 1.6 5.2 0 9.4-4.2 9.4-9.4 0-5.3-4.2-9.5-9.4-9.5zm0 16.5c-3.9 0-7.1-3.2-7.1-7.1s3.2-7 7.1-7 7.1 3.2 7.1 7.1-3.2 7-7.1 7z">
</path>
</svg></button>
</div>
</form>Text Content
Skip to navigation Skip to content
Type your search text here Submit search
* Log on
Log on
Email Address:
Password:
Showpassword
Forgotten your password?
Log on
Log on automatically on future visits
Not a member?Sign up now
* Join us
* Prices & Membership
* Pick up card
* Reminders
Reminders Today is 21 December
Upcoming Holidays
* Christmas Day 25 December
* Hanukkah 26 December
* New Year's Eve 31 December
* New Year's Day 1 January
* Lunar New Year 29 January
* Valentine's Day 14 February
* You have no events
Upcoming Birthdays
* Sign in to view your birthday reminders.
Sign in
* Help
* Christmas cards
* Advent
* Occasions
* Happy Birthday
* Thank You
* Thinking of You
* Wedding / Anniversary
* Just Saying Hi
* Get Well Soon
* Congratulations
* With Sympathy
* New Baby
* Bon Voyage
* New Home
* Good Luck / Retirement
* US Patriotic
* View all cards
Customise your card for Winter birthdays!
* Holidays
* New Year
* Valentine's Day
* St. Patrick's Day
* Easter / Spring
* Mother's Day
* Father's Day
* Summer
* Canada Day
* July 4th
* Halloween
* Thanksgiving / Autumn
* Christmas / Winter
* View all cards
Send one of our beautiful Christmas cards
* Themes
* Note Cards
* Invitations
* Dogs
* Cats
* Games
* JL Modern
* Quick Wit
* Tropical / Nautical
* Floral
* Teddy Bears
* Birds
* Cooking
* Write Your Own Message
* NEW! Bespoke
Customise your Christmas cards!
* Gift Shop
* New! Paris Advent Calendar
* Advent Calendars
* Gift Membership
* Cottage Kitchen Expansion Pack
* Country Cottage
* View gift shop
Spend Christmas in Paris this year!
* Mobile Apps
* New! Paris Advent App
* Edwardian Advent App
* Sussex Advent App
* Ecards App
* Cottage App
* View mobile apps
New! Download our Jacquie Lawson Paris Advent Calendar App
* Gift Basket
Gift Basket
There's nothing in your basket!
Click "Add gifts" to go to our gift shop and choose an exciting present for
that lucky someone!
Subtotal: $0.00
Discount: $0.00
TOTAL: $0.00
0 item total in your Gift Basket
View basket & check out Add Gifts
Go to cart
Gift Basket
There's nothing in your basket!
Click "Add gifts" to go to our gift shop and choose an exciting present for that
lucky someone!
Subtotal: $0.00
Discount: $0.00
TOTAL: $0.00
0 item total in your Gift Basket
View basket & check out Add Gifts
Search for cards Submit search
* Log on Join us
* My Reminders
Reminders Today is 21 December
Upcoming Holidays
* Christmas Day 25 December
* Hanukkah 26 December
* New Year's Eve 31 December
* New Year's Day 1 January
* Lunar New Year 29 January
* Valentine's Day 14 February
* You have no events
Upcoming Birthdays
* Sign in to view your birthday reminders.
Sign in
* Christmas cards
* Cards
* Occasions
* Holidays
* Themes
* View all cards
* Gift Shop
* New! Paris Advent Calendar
* Advent Calendars
* Gift Membership
* Cottage Kitchen Expansion
* Summer Garden Expansion
* Country Cottage
* View Gift Shop
* Mobile Apps
* New! Paris Advent App
* Ecards App
* Cottage App
* View mobile apps
* Behind the Scenes
* Address Book
* About us
* Help
Close submenu
Occasions
* Happy Birthday
* Thank You
* Thinking of You
* Wedding / Anniversary
* Just Saying Hi
* Get Well Soon
* Congratulations
* With Sympathy
* New Baby
* Bon Voyage
* New Home
* Good Luck / Retirement
* US Patriotic
* View all cards
Close submenu
Holidays
* New Year
* Valentine's Day
* St. Patrick's Day
* Easter / Spring
* Mother's Day
* Father's Day
* Summer
* Canada Day
* July 4th
* Halloween
* Thanksgiving / Autumn
* Christmas / Winter
* View all cards
Close submenu
Themes
* Note Cards
* Invitations
* Dogs
* Cats
* Games
* JL Modern
* Quick Wit
* Tropical / Nautical
* Floral
* Teddy Bears
* Birds
* Cooking
* Write Your Own Message
* NEW! Bespoke
WELCOME TO THE JACQUIE LAWSON HELP CENTRE
Use keywords to search or browse topics below...
Search FAQs
We've collected below well over 100 of the most commonly asked questions over
the last 20 years so there is a very good chance that you will find a solution
here much more quickly than you could by contacting us. If you do not find an
answer, please choose an FAQ in the same general subject area and then take the
third option at the bottom of the page to submit your question to our helpline.
You will then see a form you can fill in with details of your query, or you can
click Live Chat to talk directly to us. Alternatively you can simply send an
email to help@jacquielawson.com.
For general assistance with the site, you can also send us a private message on
our Facebook or Instagram page. We are very sorry but we do not offer assistance
by telephone.
HOT TOPICS AND KNOWN PROBLEMS
Paris Advent Calendar known errors and anomalies
I can't find one of the Santas in the Paris Advent Calendar!
My Advent Calendar stopped working after 3 days!
How do I update the Advent Calendar?
What are the minimum technical requirements for your products?
The wrong image appears when I post a card to Facebook!
Problem sending ecards using Safari on iOS devices
My card preview displays incorrectly! (Ecards app only)
JL Colouring App Discontinuation
TOPICS
Logging on, personal data
Membership & payment
Order history & gifts
Viewing & sending ecards
Country Cottage & Advent Calendars
Other products & apps
Security & privacy
Other questions
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