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Consumer Protection Council, TamilNadu



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On March 15, 1962, US President John F Kennedy made a historical speech about
consumer rights as he introduced 'The Consumer Bill of Rights' in the US
Congress. Ever since, countries all over the world have celebrated March 15 as
the Consumers’ Day. However, in India December 24 is celebrated as the National
Consumer Day since the Consumer Protection Act, 1986 was enacted on this day by
the Indian Parliament

The Consumer movement was founded in 1974 by Dr.Rajiv Taranath, Dinamalar
Shri.R.Krishnamurthy, Shri.M.Meeenakshi Sundaram and Shri S.Pushpavanam.
Originally it functioned in the name of consumer council. In 1979, it was
registered as a Voluntary Consumer Organization - Consumer Protection Council.
The Council is registered as a society under Society's Registration Act and also
under Monopolies  and Restrictive Practices Commission New Delhi. It has 14
branches all over Tamil Nadu. The First State Level conference of consumer
activists organized in 1987 by this Council led to the spread of the movement in
Tamil Nadu.



..........Consumer Education

We educate the consumers on their rights and help them exercise their rights.
The council meets monthly. We give Lectures, Radio talks, TV interviews press
releases and articles in the press. We publish a bulletin now and then. With the
help of an Overhead projector, we conduct rural consumer education camps.

..........Consumer Research

 On important issues, we conduct surveys and research to assess consumer
acceptance to products and standards

..........Lobbying

Since we are members in several bodies, we lobby for solution to various
consumer problems. We actively take part in the meetings of Civil Supply
Commissioner, District Collector, Electricity Board, DC. Transport Corporation
and in several bodies where we are invited. Besides, whenever necessary, we meet
the district, state and Union Ministers and officials, MLPs and MLAs and promote
consumer’s causes.

..........Direct Action

Depending on the importance of issues, whenever need arises, we organize
processions, agitations. We did so, to protest against petrol hike, superfast
surcharge, bad roads etc.

..........Product Testing

We frequently test products/services on complaints and publish the results
showing their quality/quantity. We have conducted tests to measure Toothpaste
quantity, Battery quality, noise pollution and food adulteration.

..........Legal Action

We resort to legal remedy for issues that could be solved only through legal
action. We have filed cases demanding interest on deposits by gas consumers, and
demanding norms for Superfast sur-charge. After the advent of Consumer
Protection Act, we have filed several cases before the District Fora, State
Consumer Dispute Redressal Commission and National Commission. Priority in
telephone connection for consumer organization and compensation for negligence
by Railways have been obtained. 

..........Complaints Handling

We handle 300 complaints anually. We offer guidance and counsel to consumers in
person and over telephone on redressing their grievances themselves. Lakhs of
rupees have been refunded to consumers and compensations paid, through the
efforts of the Council.

Member :

Telecom Advisory Committee

Member :

Standing Committee Ministry of Textiles, Government Of India

Member :

Consumer Coordination Council, New Delhi

Member :

Divisional Railway Users Consultative Committee

Former Member :

Central Consumer Protection Council, GOI

Regional Grand Lodge of Southern India

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Consumer Protection Council, Tamilnadu


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#9, 12th Cross

Kumaran Nagar

TRICHY - 620 017

 

Phone: +91-431-2771022 ; 2771223 

Fax :    +91-431-2771223

Mobile : 93451-01216

 

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