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1st Edition


HUMAN PERFORMANCE IMPROVEMENT THROUGH HUMAN ERROR PREVENTION
A COMPREHENSIVE IMPLEMENTATION GUIDE FOR PROTECTING EMPLOYEES AND MAINTAINING
COST EFFICIENCY

By


BW (BEN) MARGUGLIO

Copyright Year 2021
Hardback
£300.00


eBook
£300.00



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 * Any relevant sales tax will be applied during the checkout process.

ISBN 9780367672393
Published October 12, 2021 by Productivity Press
704 Pages 105 Color Illustrations

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ISBN 9781003130413
Published October 28, 2021 by Productivity Press
704 Pages 105 Color Illustrations

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HUMAN PERFORMANCE IMPROVEMENT THROUGH HUMAN ERROR PREVENTION: A COMPREHENSIVE
IMPLEMENTATION GUIDE FOR PROTECTING EMPLOYEES AND MAINTAINING COST EFFICIENCY

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BOOK DESCRIPTION



This book is a simulation of a live course on human performance
improvement/human error prevention (HPI/HEP) created by the preeminent authority
on HPI/HEP. It presents the greatest breadth of scope and specificity on this
topic. This book comprises a focused, challenging human error prevention
training course designed to improve understanding of error causation. It will
dramatically reduce human error and repeat deviations, and it digs below the
surface of issues and looks to fix the real causes of human error and mistakes.

In addition, this book presents a complete seminar from the thought leader
acclaimed by hundreds of clients, and includes unique principles, practices,
models, and templates. Information is comprehensive and can be directly
implemented. The principles and practices of human error prevention are
universally applicable regardless of the type of industrial, commercial, or
governmental enterprise, and regardless of the type of function performed within
the enterprise. The application of the information in this book will
significantly contribute to improved productivity, safety, and quality.

After fully using this book, you will understand:

   

 * Human error prevention/reduction terminology and definitions.
 * The relationships among culture, beliefs, values, attitudes, behavior,
   results, and performance.
 * The roles of leadership in establishing and maintaining a
   quality/safety-conscious work environment.
 * The one fundamental precept explaining the importance of human error
   prevention/reduction.
 * The two most critical elements of human error prevention/reduction.
 * The three levels of barriers to human error.
 * The four types of things in which the barriers may exist at each barrier
   level.
 * The five stages of human error.
 * The six "M"s that can emit or receive hazards activated by human error.
 * The seven universally applicable human error causal factors.
 * The Rule of 8 by which to prevent human error and mitigate its effects.
 * Techniques for making barriers effective and the spectrum of barrier
   effectiveness.
 * The relationship of human error prevention/reduction to the total
   quality/safety function.
 * Error-inducing conditions (error traps) and behaviors for counteracting these
   conditions.
 * Non-conservative and conservative thought processes and behaviors in
   decision-making.
 * Coaching for preventing the recurrence of human error.
 * Root cause analysis techniques for identifying human error causal factors.
 * The nine types of corrective action.
 * Human error measurement.
 * Strategies for a human error prevention/reduction initiative.
 * How to design, implement, and manage a human error prevention/reduction
   initiative.

   








TABLE OF CONTENTS



1 Major Learning Objectives

2 Introduction

3 1st Field of Focus: Hazards and Barriers

4 2nd Field of Focus: Error-Inducing Conditions, Error-Likely Situations and
Counteracting Behaviors

5 3rd Field of Focus: Non-Conservative and Conservative Decision-Making Thought
Processes and Behaviors

6 4th Field of Focus: Prevention of the Recurrence of Error7 Strategies

Appendix A: Words and Terms Used in the Course

Appendix B: Format and Writing Conventions for a Procedure/Process Description
DocumentAppendix C: Types of Contents of a Procedure/Process Description
Document

Appendix D: Types of Design Requirements for Hardware Items and a Facility

Appendix E: Elements of a Design Calculations Management System

Appendix F: Elements of a Software/Firmware Management System

Appendix G: Elements of an Inspection and Test Management System

Appendix H: Elements of a Records Management System and Types of Records

Appendix I: Cross-References for a Configuration Management System



...
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AUTHOR(S)


BIOGRAPHY

Ben Marguglio is a management and technical consultant with decades of
experience in high technology enterprises, and was previously a corporate
executive with positions at Aerojet Nuclear Company and Consumers Power Company.
He is a former management team leader for multi-million-dollar design and
construction projects and management team member for a multi-billion-dollar
design and construction project. Ben is a preeminent subject matter expert on: •
Human performance improvement / human error prevention / human factors. •
Process, component and facility risk management (hazard identification, risk
assessment and risk treatment). • Problem / incident / failure investigation,
root cause analysis and corrective action. • Management systems – including
systems for project management; design engineering; procurement; fabrication,
assembly, construction and installation; maintenance; and operations – with
considerations for the quality of production, of safety and health, of
environmental protection, security, and emergency preparedness and response. Ben
has served as a fellow of the American Society for Quality (ASQ) since 1973 and
is a ASQ Certified Quality Engineer, Reliability Engineer, Quality Auditor, and
Manager of Quality / Organizational Excellence.



RELATED SUBJECTS

 * Facility Management
 * Implementation - Case Studies
 * Safety
 * Mistake-Proofing - Poka-Yoke
 * Estate and Facilities Management
 * Health & Safety
 * Quality Control & Reliability
 * Lean Manufacturing

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