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Product
For customers

Instant service, exceptional experiences
Fin AI Agent
More than a chatbot. Resolves 50% of support volume. Instantly.
Omnichannel
Meet your customers where they already are.
Help Center
Help customers find accurate answers themselves.
For support agents

AI-first tools for more efficient agents
Inbox
Maximize productivity with an AI‑enhanced inbox.
Fin AI Copilot
Make every agent an instant AI-powered expert.
Tickets
Optimized to resolve complex issues efficiently.
For support leaders

Tools and insights to empower your team
AI Insights & Reporting
Performance-boosting AI optimization tools.
Workflows
Automate at scale with our visual builder.
Outbound messaging
Get ahead of known issues and reduce volume.
Resources
Featured
The Intercom Customer Service Trends Report 2024Gripping insights from top
companies…

How AI is transforming customer service tech stacksTake your tech stack into a
new age…
Blog
Customer service news and insights
Help Center
How to install, set up & use Intercom
Resource Library
Explore the latest trends & releases
Developer Hub
Integrate with, or build on Intercom
Webinars
Sign up to hear from industry experts
Academy
Take a deep dive course on Intercom
Intercom Community
Find expert answers and inspiration
Customers
Browse real world CS case studies
Pricing
Contact salesSign in
View demo

Start free trial



THE NEW AGEOF CUSTOMER SERVICEIS AI-FIRST

AI-first is a totally new way to deliver customer service. The entire Intercom
platform is powered by AI—so customers get instant support with an AI agent,
agents get instant answers with an AI copilot, and support leaders get instant
AI insights.

View demo

Start free trial



INTERCOM IS THE ONLY COMPLETE AI-FIRST CUSTOMER SERVICE PLATFORM

Fin AI CopilotFin AI AgentTicketsInboxHelp
CenterOmnichannelReportingWorkflowsOutbound MessagingApps &
IntegrationsKnowledge Hub

A personal AI assistant for every support agent.


AN OPEN LETTER FROM OUR CEO: WELCOME TO THE AGE OF AI-FIRST

In customer service, we all share the same goal: to provide best-in-class
customer experiences.

AI represents an unprecedented new way—not just to achieve that goal—but to
redefine it. Our AI-first platform is built on a single AI system with three
major components designed to transform customer service for everyone.

AI Agent provides instant, accurate answers for customers 24/7. AI Copilot
provides instant, always-on assistance for support agents. AI Analyst (coming in
2024) provides holistic AI insights and recommendations for support leaders.

All three learn from every customer conversation to improve the system. That’s
what makes Intercom the only complete AI-first customer service platform. And we
are determined to make Intercom the best, and the only customer service platform
you will ever need.


 1. Eoghan McCabe
    CEO and Co-founder
 2. PS. Read our
    Things we believe
    page to see our take on the future of Customer Service




AI-FIRST CUSTOMER SERVICE FOR CUSTOMERS, AGENTS, AND LEADERS

For customers


INSTANT SERVICE, EXCEPTIONAL EXPERIENCES

Learn more


Fin AI AgentProvide 24/7 support and resolve 50% of support volume, instantly.
It's so much more than an AI chatbot.


OmnichannelDeliver exceptional experiences wherever your customers are.


Help CenterHelp customers find accurate answers when and where they need them.


For support agents


AI-FIRST TOOLS FOR MORE EFFICIENT AGENTS

Learn more


InboxMaximize productivity with an AI-enhanced inbox.


Fin AI CopilotA personal AI assistant for every support agent.


TicketsResolve complex issues quickly with tickets optimized for collaboration.


For support leaders


TOOLS AND INSIGHTS TO EMPOWER YOUR SUPPORT TEAM

Learn more


AI Insights & ReportingRobust reporting and insights for your entire support
operation.


WorkflowsBuild powerful automations with our no-code visual builder.


Outbound messagingSend proactive messages to get ahead of issues and reduce
inbound volume.




THE RESULTS SPEAK FOR THEMSELVES, SO DO OUR CUSTOMERS

Lightspeed

Read quote by $Lightspeed
 
 

> Never have I seen a piece of technology so seamless to integrate.
> 
> Sam FordeMerchant Support Manager, Zapiet
> 
> Read quote by Sam Forde

 
 
 
 
MOO

Read quote by $MOO
 
 

> Intercom has been a game-changer for us at Azazie!
> 
> Jeff CardosoVice President Operations, Azazie
> 
> Read quote by Jeff Cardoso

 
 
Culture Amp

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WE’RE LEADING THE COMPETITION IN EVERY SINGLE CATEGORY


In G2’s most recent User Satisfaction Ratings for Customer Service, Intercom
rates highest across the board. Based on over 19,000 reviews from real
customers.

Read the G2 Report



NUMBER OF CATEGORIES WON

Intercom

79

Freshdesk

6

ZohoDesk

4

Hubspot

1

Zendesk

0



THE COMPLETE CUSTOMER SERVICE PLATFORM

 * Messenger
 * Inbox views
 * Help Center customization
 * Multiple Help Centers
 * Workload management
 * Multiple team Inboxes
 * Macros
 * Inbound and outbound phone calls
 * Messenger calls
 * Messenger screensharing
 * Interactive voice response
 * Fin Custom Answers
 * Workflows for Fin
 * Content targeting
 * Multiple content sources
 * Pre-built reports
 * Custom reports
 * Conversation topics
 * App Store
 * APIs and SDKs
 * Custom roles
 * Custom objects
 * Custom actions
 * Custom events
 * SSO & identity management
 * Banner messages
 * Tooltips
 * Product tours
 * Surveys
 * 1:1 Posts/Chats
 * Series




SIMPLE, TRANSPARENT
PRICING FOR ALL

The best of AI-first customer service.
Free for 14 days. No credit card required.



FROM$39PER MONTH

View our pricing




THE NEW AGE OF AI-FIRST CUSTOMER SERVICE STARTS HERE

Start Free Trial



USE CASES

For Customers
For Support Agents
For Support Leaders


COMPANY SIZE

Mid-Market / Enterprise
Small Business
Early Stage


INDUSTRIES

Financial Services
E-commerce
Software & Technology
Healthcare


FEATURES

Business Messenger
Customizable Bots
Automated Answers
Product Tours
Outbound Messages
Inbox
Help Center Articles
Apps and Intergrations
Customer Data
Live Chat
Mobile Apps
Mobile Carousels
Series
Tickets
Transactional Messaging
Surveys
Phone
SMS


CUSTOMERS

Coda
Atlassian
Frame.io
Spendesk
Synthesia
Bailey Nelson
Fresh Technology
Hospitable
Wolt
Fathom


COMPANY

About
Customers
Community Forum
Careers
Newsroom
App Partner Program
Service Partner Program
Contact us
Status


RESOURCES

Blog
Watch a Demo
Academy
Webinars
Product Changes
App Store
Docs
Developers
Books and Guides
Services
Terms
Privacy
Security