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Marriott Bonvoy
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THE WORLD IN THE PALM OF YOUR HAND



Unlock extraordinary experiences with the Marriott Bonvoy™ app. Download now.




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-1 / 8


READY WHEN YOU ARE

Easily check in from anywhere with Mobile Check-In.



Check in up to two days before your stay. Just let us know when you’re arriving,
and we’ll send you a notification when your room is ready so you can get
there faster.

 * Quickly get info about hotel amenities, local dining options, transportation
   and nearby attractions
 * You can opt in for Mobile Key when you use Mobile Check-In
 * Make a Green Choice and opt out of housekeeping during Mobile Check-In and
   we’ll reward you with bonus points


2 / 8


GO RIGHT IN

Open your room, parking garage, fitness center, pool and more with Mobile Key.



Never worry about keeping track of a key card again. Mobile Key, delivered right
to your phone, gives you instant access to your guest room and other areas
around the hotel.

 * We’ll send you an alert when your Mobile Key is activated and your room is
   ready
 * Opt-in for Mobile Key during Mobile Check-In or anytime during your stay
 * Works with iPhone, Android and Apple Watch

3 / 8


KNOW EVERYTHING INSTANTLY

Your entire Marriott Bonvoy account right at your fingertips.



Manage your Marriott Bonvoy account, check points balances, view stay history,
keep track of benefits, redeem points and more.

 * View and edit your profile, earning preferences and email subscriptions
 * Earn and redeem points at participating hotel restaurants
 * One-click access to global customer support for Elite members
 * Platinum Elite members get an in-app confirmation for priority late checkout
   requests

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GET ANSWERS

Mobile Chat lets you text your hotel before, during, or even after your stay.



Need info? Chat directly with your hotel to ask about hotel features, make
special requests, receive local recommendations and more.

 * Get answers about things like fitness center equipment, conference room
   locations, or local hot spots
 * Available two days before or after your stay
 * Use Mobile Chat if you need special services or specific amenities

5 / 8


WHERE TO NEXT?

Search and book more than 7,000 hotels and over 30 brands.



With more than 7,000 hotels across 30 brands in 130+ countries and territories,
the possibilities are limitless. Earn points throughout your journey, then use
those points to book your next stay.

 * Browse hotel photos, maps, city guides and amenities
 * Manage reservations, share details, and add trips to your calendar
 * Save your favorite hotels and room preferences for easier future bookings

6 / 8


WE’VE GOT YOU

Make your stay your own with Mobile Requests.



Need something? Mobile Requests gives you a list of amenities to choose from to
customize your stay or to ask for something you forgot, like a comb, razor or
toothpaste.

 * Customize your room with extra blankets or pillows
 * Request services like housekeeping and luggage assistance
 * Available amenities vary by hotel

7 / 8


GET IT TO GO

Browse your hotel menu and order food and drinks with Mobile Dining.



Want to order ahead while you’re out exploring? Browse and order from your
hotel’s menu on your phone and on your schedule—your food will be ready when you
return.

 * Choose the time and place you want your order delivered—poolside, conference
   room, lobby—anywhere on property
 * Available at participating properties

8 / 8


ALWAYS BE ON TIME

See the location of your hotel shuttle in real time with Shuttle Tracker.



Live maps and estimated wait times allow you to get to and from your hotel with
ease, and eliminate the worry about missing your ride.

 * Get a notification when you land and start tracking your shuttle immediately
 * See estimated wait times and pick-up and drop-off locations
 * Available at participating airport hotels




ON YOUR
FAVORITE
SCREEN

Available for Apple Watch, iPhone, iPad and Android, the Marriott Bonvoy™ App
fits in perfectly with the way you like to travel.




The version shown is for iOS only.
Android will be available later in 2021.







FREQUENTLY ASKED QUESTIONS

General Features

Does the app require an internet connection?

Yes, the app requires either a telecommunications network or wireless internet
connection because it uses current data for most of its functions.

Is my device compatible with the Marriott Bonvoy™ App?

The app is supported by the following devices:

 1. Android phones:
    * Requires Android: 5 and up
 2. iOS phones:
    * Requires iOS 12.0 or later

How do I get the app?

Go to the Apple App Store or the Google Play Store from your mobile device or
tablet and download the Marriott Bonvoy App. It’s free to download and is
available in seven languages—English, French, Spanish, German, Chinese,
Japanese, and Korean—with more on the way.

Do I need to be a Marriott Bonvoy member to use the app?

No, you don’t need to be a member to use the app. You can still search and book,
look up existing reservations, and access booking offers. However, members who
book directly with us get access to member exclusive rates and promotions, more
enhanced features like Mobile Check-In and Mobile Key, along with being able to
track points and manage your entire account.

What’s the difference between booking on Marriott.com and booking on the app?

Both the app and Marriott.com link into the same booking engine, so there is
virtually no difference between the two. Beyond booking a stay, the
Marriott Bonvoy App gives you access to our suite of Mobile Guest
Services—Mobile Check-In, Mobile Key, Mobile Chat and Requests, and Mobile
Dining—all from the palm of your hand, throughout your entire trip.

Can I join Marriott Bonvoy from the app?

Yes, you can become a Marriott Bonvoy member directly from the app. You can
easily sign in or join from the Home, Trips, and Accounts screens. If you have
an existing reservation, you can use our look up feature to add the stay to your
profile and become a member at the same time.

What should I do if I’m having a problem with the app?

If the app is crashing or experiencing issues, first try signing out of your
account and then signing back in. If this doesn’t resolve the issue, please
check the Apple App Store or Google Play Store to ensure you have the latest
release. If you’re still having issues, please email us at
Marriott.Mobile.Customer.Care@Marriott.com and a customer care agent will
respond as soon as possible.

Why aren’t my upcoming reservations showing?

If your member number is not on the reservation, it will not display in your
upcoming reservations. If your reservations don’t display, please contact us.

Why can’t I clear or view my notifications?

You can get notifications about Mobile Check-In, Mobile Check-Out, room ready
info or surveys. They’re time sensitive, so if action isn’t taken within a
certain amount of time, the notification will no longer be available. Some
notifications, like surveys, may require you to be signed into the app before
selecting the notification from your phone. If nothing comes forward, the
notifications have expired and are no longer accessible.

I started a reservation the other day; why can’t I find it now?

During the reservation process, when you select a specific room and rate, that
selection is put on hold for a limited time. If you leave the app and finish the
booking later, you might be prompted to start over because the hold has expired.

How will I be able to access my reservations in the Marriott Bonvoy App?

To access your reservations in the app, log in to the app using your
Marriott Bonvoy account credentials. Click on the “Trips” tab in the bottom
navigation and your reservation should appear there (provided you entered your
member number at the time of booking). If you forgot to enter your member number
at the time of booking (or you recently joined Marriott Bonvoy) use the “Find My
Reservation” feature and “add to profile.”

How do I check in to my room?

When you book direct using your Marriott Bonvoy member number, you should
receive a check-in notification prompt as early as 48 hours before you arrive
(provided you have notifications turned on).

To use Mobile Check-In, open the app, then select “check in” and then set your
estimated arrival time and confirm the check-in by hitting the button on the
bottom of the screen.

You can request an arrival time as late as midnight on your day of arrival.
Please allow the hotel a two-hour window after you submit your request. Requests
for check-in prior to the hotel’s standard arrival time can’t be guaranteed.

What if I need to change my arrival time after I’ve already used
Mobile Check-In?

To change your check-in time, tap “Change Arrival Time” and then enter the new
time (you can also change your check-in time from your list of upcoming
reservations). To complete either of these actions, tap “Done.”

How do I check out of my room?

To check out using your phone, first open your reservation. The option to use
Mobile Check-Out will appear as early as 8 a.m. on the last day of your stay,
along with an option to have a receipt sent to you. Once you complete the
check-out process on your device, the hotel will be notified that you have left
your room. Leave your key cards in the room or drop them off at the front desk.
There’s nothing else you need to do—you’re all set.

Can I make changes to my existing reservation in the app?

Yes, you can control your entire reservation with the app, including making
changes to and canceling an existing reservation.

Will my hotel bill or receipt be available in the app?

Once your stay is complete, your folio—which outlines the charges related to
your stay—will be made available in the app up to 72 hours after your stay (for
participating hotels). From there you can download it or easily share it,
if needed.

How soon can I see my points added to my account?

For participating hotels and qualifying events, it may take up to 72 hours after
your stay for your points to be visible in the app. For more information
regarding earning points and participation, please refer to the Marriott Bonvoy
Terms and Conditions.

How do I use Mobile Key?

Once your key has been sent to you digitally by the front desk, you will see the
Mobile Key icon appear in the app. Make sure your Bluetooth is on, select the
Mobile Key icon to bring up the “Unlock room” screen. Tap the key icon in the
middle of the screen and place your phone to the lock on the door. When the
phone screen turns green, the door is unlocked! With Mobile Key you can also
access secure guest areas of the hotel, like the fitness center, pool, lounge,
and parking garage.

Can more than one person have Mobile Key for a room?

Your Mobile Key is tied to your Marriott Bonvoy member number, so we’re only
able to offer one Mobile Key per room at this time.

How do I opt in to Mobile Key? Can I get Mobile Key at any time during my stay?

You will have the option to opt in to Mobile Key on the Mobile Check-In screen
up to 48 hours before your stay. You can request your Mobile Key in the app on
the Today screen anytime during your trip.

What if my phone dies and I only have Mobile Key?

You can have both a plastic key card and Mobile Key at the same time, so if your
phone dies, feel free to stop by the front desk and have them activate a key
card for you.

When do I use Mobile Chat versus Mobile Requests? What’s the difference?

Mobile Chat is an open format conversation, similar to having a text message
conversation with the front desk associate. Mobile Requests allows you to select
from a menu of complimentary amenities commonly requested at the hotel. Both
Mobile Chat and Mobile Requests are available up to 24 hours before your stay
and both are available 24/7 during your stay. Delivery times for requests
may vary.


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