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HOW CAN YOU DELIGHT YOUR CUSTOMERS?

Champion Follow
HubSpot Employee

‎Jul 11, 2021 7:04 PM - edited ‎Aug 12, 2021 10:18 AM

To create lasting relationships and to build trust you have to listen to, serve,
and follow up with your customers; it’s the best way to learn how to provide the
best, personalized experience. Keeping this in mind, what can your business do
as a follow-up with its customers after they make a purchasing decision to
create a moment of delight?

 

*To learn more about this, check out the Applying a Customer Marketing
Approach lesson via HubSpot Academy. 

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205 Replies 205

KElms Follow
Participant

yesterday

You can delight them by taking care of their needs, following up, thanking them
for their business and serve them well.

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0 Upvotes


AGeorgiadis Follow
Member

Monday

Send them a thank you email and keep in good contact with them. 

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ZSmith1 Follow
Member

Sunday

Remaining in contact and also thanking them for their service. 

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HiGatwiri Follow
Member

Sunday

Send a message thanking them and ask how the service or product is treating
them.

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0 Upvotes


ClearlyTerry Follow
Participant

Saturday

Sometimes we send a small gift or discount to our online store as a token of
appreciation for new customers.

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MikitaShah Follow
Member

Thursday

Each customer is unique, identifying what is best required to the customer is
important. Fulfilling those is the next. 

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trinitygranados Follow
Member

a week ago

surverys that offer discounts after 

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RDelosSantos Follow
Member

a week ago

You have to Listen carefully, Serve, most specially to follow up with them,
cause if you don't you will lose their trust.

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Ayomideola Follow
Participant

a week ago

Being empathethic, showing more value and listening more to my customers

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CMottl Follow
Member

2 weeks ago

For my company that uses mainly a B2B marketing model, the best follow-up is by
continuing to educate our customers on what we're doing by referring them to our
blogs and ebooks. Not only that, but we check in to make sure everything's
running smoothly, and they are satisfied with the services we are providing.

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1 Upvote


SAliu Follow
Member

2 weeks ago

For a customer to continuing buying your product or services, you need to
interact, serve and follow up with them. Ask them for feedback and provide
solutions to it if the need arises.

 

follow up my sending them email and have an exceptional customer service 

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GMiller2 Follow
Member

2 weeks ago

Contact via email for follow ups, such as reviews of product they purchased, or
their overall experience when shopping with us. 

Great customer service - answering messages from them on live chats/messaging
bots asap, to ensure their needs are met and we don't lose them as customers. 

Encourage them to keep coming back by ensuring they always have the best
possible experience.

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mmason7 Follow
Member

2 weeks ago

exceptional service and solving their problem with right solution

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bukunmi Follow
Member

2 weeks ago

Building a long-lasting relationship with my customers by asking about their
opinions on the quality of services I offered. 

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clairebw1025 Follow
Member

2 weeks ago

Ask the customer how we can improve our Product offering in the coming months
and years. How can we better help their business succeed?

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PChaudhari Follow
Member

3 weeks ago

Exceptional service and solving their problem with the RIGHT solution.

 
 
 
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Think32-DM Follow
Member

3 weeks ago

Exceptional service and solving their problem with the RIGHT solution.

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samergh Follow
Member

3 weeks ago

by offering our clients the unexpected, demonstrate impact early, bring
experience to them, and focusing on results and clear communications.

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LRichardson710 Follow
Member

a month ago

Reach out via e-mail and express availability for follow-up if they have
questions/concerns, as well as provide things like a discount code 

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ATheriault Follow
Member

a month ago

Send them a personalized thank you card. 

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