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PRIVACY STATEMENT FOR SAP ARIBA



This Privacy Statement was updated on 21.07.2021

Last Updated on 30.06.2020 - Access archived version

Click here for a printable version of this Privacy Statement.

Protecting the individual's privacy is crucial to the future of business. We
have created this Privacy Statement to demonstrate our firm commitment to the
individual`s right to data protection and privacy. This Privacy Statement
outlines how we handle information that can be used to directly or indirectly
identify an individual.

Note: The SAP Ariba Privacy Statement for Cloud Services available at
http://www.ariba.com/legal/privacy-policydescribes SAP Ariba practices for
processing personal data submitted to the SAP Ariba Cloud Services by customers.

 1. General Information
 2. Processing based on a statutory permission
 3. Processing based on consent
 4. Cookies and similar tools
 5. Country-Specific Provisions


A. GENERAL INFORMATION

Who is the Data Controller? The data controller of www.ariba.com is Ariba Inc.,
3420 Hillview Ave, Palo Alto, CA 94304, USA (“SAP Ariba”). Where a registration
form is presented on this website, the data controller may vary depending on the
actual offering or the purpose of the data collection, but it is in any case
displayed on the individual registration form’s privacy statement. The SAP
Group’s data protection officer can be reached at privacy@sap.com.

What Personal Data does SAP Ariba collect? When you visit SAP Ariba’s websites,
SAP Ariba stores certain information about your browser, the operating system,
and your IP address.

If you use a registration form, SAP Ariba will collect the information you
provide to SAP Ariba, which consists of your first and last name, email
addresses, telephone numbers, location (country, state/province, city), company
name, job title and role, department and function, current relationship to SAP
Ariba, and your company’s industry. If you provide a credit card number or bank
details to order goods or services from SAP Ariba, then SAP Ariba will collect
this information to process your payment for the requested goods or services.

Why does SAP Ariba need your Personal Data? SAP Ariba requires your Personal
Data to provide you with access to this site; to deliver any ordered goods or
services; and to comply with statutory obligations, including checks required by
applicable export laws. Further information on why SAP Ariba needs your Personal
Data can be found in Section B, below, if SAP Ariba’s use of your Personal Data
is based on a statutory permission. Further information on why SAP Ariba needs
your Personal Data can be found in Section C, below, if SAP Ariba’s use of your
Personal Data is based on your consent. If SAP Ariba’s use of your Personal Data
is based on consent, the information in this Privacy Statement on respective
consent statements for certain types of Personal Data uses can also be found in
the Consent Resource Center. As a general matter and although providing Personal
Data is voluntary, SAP Ariba may not be able to perform or satisfy your request
without it; for example, SAP Ariba might require your Personal Data to process
an order you place, or to provide you with access to a web offering you
requested. In these cases, it is not possible for SAP Ariba to satisfy your
request without certain Personal Data.

Kindly note that you can order goods or services without providing consent into
SAP Ariba’s further marketing operations.

From What Types of Third Parties does SAP Ariba obtain Personal Data? In most
cases SAP Ariba collects Personal Data from you. SAP Ariba might also obtain
Personal Data from a third party, if the applicable national law allows SAP
Ariba to do so. SAP Ariba will treat this Personal Data according to this
Privacy Statement, plus any additional restrictions imposed by the third party
that provided SAP Ariba with it or the applicable national law. These
third-party sources include:

 * SAP Ariba and/or SAP Group’s business dealings with your employer
 * third parties you directed to share your Personal Data with SAP Ariba

How long will SAP Ariba store my Personal Data? SAP Ariba will only store your
Personal Data for as long as it is required:

 * to make goods and services requested available to you, including use of
   ariba.com;
 * for SAP Ariba to comply with its statutory obligations resulting inter alia
   from applicable export laws;
 * until you object against such use by SAP Ariba, if SAP Ariba’s use of your
   Personal Data is based on SAP Ariba’s legitimate business interest as further
   stated in this Privacy Statement;
 * until you revoke your consent granted in this Privacy Statement, if SAP Ariba
   is processing your Personal Data based on your consent
   
   SAP Ariba will also retain your Personal Data for additional periods if it is
   required by mandatory law to retain your Personal Data longer or where your
   Personal Data is required for SAP Ariba to assert or defend against legal
   claims. SAP Ariba will retain your Personal Data until the end of the
   relevant retention period or until the claims in question have been settled.

Who are the recipients of your Personal Data and where will it be processed?
Your Personal Data will be passed on to the following categories of third
parties to process your Personal Data:

 * companies within the SAP Group
 * third-party service providers, e.g., for consulting services and other
   additional related services, for the provision of the website or newsletter
   dispatch

As part of a global group of companies operating internationally, SAP has
affiliates (the “SAP Group”) and third-party service providers outside of the
European Economic Area (the “EEA”) or from a region with a legal restriction on
international data transfers and will transfer your Personal Data to countries
outside of the EEA. If these transfers are to a country for which the EU
Commission has not issued an adequacy decision, SAP Ariba uses the EU standard
contractual clauses to contractually require a level of data protection
consistent with the EEA to your Personal Data. You can obtain a copy (redacted
to remove commercial or irrelevant information) of such standard contractual
clauses by sending a request to privacy@sap.com. You can also obtain more
information from the European Commission on the international dimension of data
protection here.

What are your data protection rights? You can request from SAP Ariba access at
any time to information about which Personal Data SAP Ariba processes about you
and the correction or deletion of such Personal Data. Please note, however, that
SAP Ariba can or will delete your Personal Data only if there is no statutory
obligation or prevailing right of SAP Ariba to retain it. Kindly note further
that if you request for SAP Ariba to delete your Personal Data, you will not be
able to continue to use any SAP Ariba service that requires SAP Ariba’s use of
your Personal Data.

If SAP Ariba uses your Personal Data based on your consent or to perform a
contract with you, you can further request from SAP Ariba a copy of the Personal
Data you provided to SAP Ariba. In this case, please contact the email address
below and specify the information or processing activities to which your request
relates, the format in which you would like to receive this information, and
whether the Personal Data should be sent to you or another recipient. SAP Ariba
will carefully consider your request and discuss with you how it can best
fulfill it.

Furthermore, you can request from SAP Ariba that SAP Ariba restricts your
Personal Data from any further processing in any of the following events: (i)
you state the Personal Data SAP Ariba has about you is incorrect, subject to the
time SAP Ariba requires to check the accuracy of the relevant Personal Data,
(ii) there is no legal basis for SAP Ariba processing your Personal Data and you
demand SAP Ariba to restrict your Personal Data from further processing, (iii)
SAP Ariba no longer requires your Personal Data but you state you require SAP
Ariba to retain such data in order to claim or exercise legal rights or to
defend against third party claims, or (iv) in case you object to the processing
of your Personal Data by SAP Ariba based on SAP Ariba’s legitimate interest (as
further set out below under Section B), subject to the time required for SAP
Ariba to determine whether it has a prevailing interest or legal obligation in
processing your Personal Data.

Please note, however, that SAP Ariba can or will delete your Personal Data only
if there is no statutory obligation or prevailing right of SAP Ariba to retain
it. Kindly note further that if you request that SAP Ariba deletes your Personal
Data, you will not be able to continue to use any SAP Ariba service that
requires SAP Ariba’s use of your Personal Data.

How can you exercise your data protection rights? Please post any requests to
exercise your rights at https://support.ariba.com/privacy-request.

How will SAP Ariba verify requests to exercise data protection rights? SAP Ariba
will take steps to ensure it verifies your identity to a reasonable degree of
certainty before it will process the data protection right you want to exercise.
When feasible, SAP Ariba will match Personal Data provided by you in submitting
a request to exercise your rights with information already maintained by SAP
Ariba. This could include matching two or more data points you provide when you
submit a request with two or more data points that are already maintained by SAP
Ariba.

SAP Ariba will decline to process requests that are manifestly unfounded,
excessive, fraudulent, or are not otherwise required by local law.

Right to lodge a complaint. If you take the view that SAP Ariba is not
processing your Personal Data in accordance with the requirements in this
Privacy Statement or under applicable data protection laws, you can at any time
lodge a complaint with the data protection authority of the EEA country where
you live or with the data protection authority of the country or state where SAP
Ariba has its registered seat.

Can I use SAP Ariba’s goods and services if I am a minor or child?

Children. In general, SAP Ariba websites and online services are not directed to
users below the age of 16 years, or equivalent minimum age in the relevant
jurisdiction. If you are younger than 16, you cannot register with and use this
websites or online services.


B. PROCESSING BASED ON A STATUTORY PERMISSION

Why does SAP Ariba need to use my Personal Data and on what legal basis is SAP
Ariba using it?

Processing to fulfill contractual obligations. SAP Ariba requires your Personal
Data to deliver goods or services you order under a contract SAP Ariba has with
you, to establish a contract for goods or services between you and SAP Ariba, or
to send you invoices for ordered goods or services. SAP Ariba processes Personal
Data to fulfill contractual obligations pursuant to Article 6(1), lit. b GDPR or
under the equivalent article under other national laws, when applicable.

Processing when necessary to fulfill SAP Ariba’s contractual obligation includes
responding to your related inquiries, processing your feedback or providing you
with support. This can also include conversation data you may initiate or enable
such as through the chat functionalities on Ariba.com or other local SAP Ariba
web presences, through contact forms, emails, or by telephone. In this Privacy
Statement, “goods and services” includes access to SAP Ariba’s web services,
offerings, contests, sweepstakes, other content, non-marketing related
newsletters, white papers, tutorials, trainings and events.

Furthermore, SAP Ariba communicates on a regular basis by email with users who
subscribe to its services and will also communicate by phone to resolve your or
other customer complaints or to investigate suspicious transactions.

SAP Ariba will use your email address to confirm your opening of an account, to
send you notice of payments, to send you information about changes to its
products and services, and to send notices and other disclosures as required by
law. Generally, users cannot opt out of these communications because these
communications are required for the relevant business relationship and not
marketing-related in nature.

For marketing-related communications such as emails and phone calls, SAP Ariba
will (i) only provide you with such information after you have opted in, if
legally required, and (ii) provide you the opportunity to opt out if you do not
want to receive further marketing-related communications. You can also opt out
of marketing-related communications at any time by updating that preference.

Processing to ensure compliance. SAP Ariba and its products, technologies, and
services are subject to the export laws of various countries including, without
limitation, those of the European Union and its member states, and of the United
States of America. You acknowledge that, pursuant to the applicable export laws,
trade sanctions, and embargoes issued by these countries, SAP Ariba is required
to take measures to prevent entities, organizations, and parties listed on
government-issued sanctioned-party lists from accessing certain products,
technologies, and services through SAP Ariba’s websites or other delivery
channels controlled by SAP Ariba. This could include (i) automated checks of any
user registration data as set out herein and other information a user provides
about his or her identity against applicable sanctioned-party lists; (ii)
regular repetition of such checks whenever a sanctioned-party list is updated or
when a user updates his or her information; (iii) blocking of access to SAP
Ariba’s services and systems in case of a potential match; and (iv) contacting a
user to confirm his or her identity in case of a potential match. Any such use
of your Personal Data is based on the permission to process Personal Data in
order to comply with statutory obligations (Article 6 para. 1 lit. c GDPR or the
equivalent articles under other national laws, when applicable) and SAP Ariba‘s
legitimate interest (Article 6 para. 1 lit. f GDPR or the equivalent articles
under other national laws, when applicable).

Furthermore, you acknowledge that information required to track your data
protection and privacy choices for processing your Personal Data, or for receipt
of marketing materials (that is to say, depending on the country in which the
relevant SAP Group company operates and whether you have expressly consented to
or opted out of receiving marketing materials) may be exchanged among members of
the SAP Group when necessary to ensure compliance.

Processing based on SAP Ariba’s legitimate interest. SAP Ariba can use your
Personal Data based on its legitimate interest (Article 6 para. 1 lit. f GDPR or
the equivalent article under other national laws, when applicable) as follows:

 * Fraud and Legal Claims.If required, SAP Ariba will use your Personal Data for
   the purposes of preventing or prosecuting criminal activities such as fraud
   and to assert or defend against legal claims.
 * Questionnaires and surveys. SAP Ariba could invite you to participate in
   questionnaires and surveys. These questionnaires and surveys will be
   generally designed so they can be answered without any data that can be used
   to identify you. If you nonetheless enter such data in a questionnaire or
   survey, SAP Ariba will use this Personal Data to improve its products and
   services.
 * Contract Performance. If you purchase or intend to purchase goods or services
   from SAP Ariba on behalf of a corporate customer or otherwise be the
   nominated contact person for the business relationship between a corporate
   customer (a “Customer Contact”) and SAP Ariba, SAP Ariba will use your
   Personal Data for this purpose. This includes, for the avoidance of doubt,
   such steps which are required for establishing the relevant business
   relationship. In case an existing Customer Contact informs SAP Ariba you are
   his or her replacement, SAP Ariba will, from the point in time of such
   notification, consider you to be the relevant Customer Contact for the
   respective customer until you object as further set out below.
 * Creation of anonymized data sets. SAP Ariba will anonymize Personal Data
   provided under this Privacy Statement to create anonymized data sets, which
   will then be used to improve its and its affiliates’ products and services.
 * Personalized Content. If you opt-in to receive marketing communications such
   as and including newsletters, brochures or white papers from SAP Ariba, SAP
   Ariba will collect and store details of how you interact with such content to
   help create, develop, operate, deliver and improve our communications with
   you.This information is aggregated and used to help SAP Ariba provide more
   useful information and to understand what is of most interest to you.
 * Recordings for quality improvement purposes. In case of telephone calls or
   chat sessions, SAP Ariba will record such calls (after informing you
   accordingly during that call and before the recording starts) or chat
   sessions to improve the quality of SAP Ariba’s services.
 * To keep you up-to-date or request feedback. Within an existing business
   relationship between you and SAP Ariba, SAP Ariba might inform you, where
   permitted in accordance with local laws, about its products or services
   (including webinars, seminars and events) which are similar or relate to such
   products and services you have already purchased or used from SAP Ariba.
   Furthermore, if you attend a webinar, seminar or event of SAP Ariba, download
   or view whitepapers, newsletters, videos, software free trials, or purchase
   products or services from SAP Ariba, SAP Ariba might contact you for feedback
   regarding the improvement of the relevant material, product or service.
   
   Right to object. You can object to SAP Ariba’s use of your Personal Data as
   set forth in this section at any time by updating that preference. In this
   case, SAP Ariba will carefully review your objection and cease further use of
   the relevant information, subject to SAP Ariba’s compelling legitimate
   grounds for continued use of the information, which override your interest in
   objecting, or if SAP Ariba requires the information for the establishment,
   exercise or defense of legal claims.
   
   Processing under applicable national laws. If the applicable national law
   allows SAP Ariba to do so, SAP Ariba will use information about you for a
   business purpose, some of which is Personal Data:

 * to plan and host events
 * to host online forums or webinars
 * for marketing purposes such as to keep you updated on SAP Ariba’s latest
   products and services and upcoming events
 * to contact you to discuss further your interest in SAP Ariba services and
   offerings
 * to help SAP Ariba create, develop, operate, deliver and improve SAP Ariba
   services, products, content and advertising and to improve, upgrade, or
   enhance the service or device that is owned, manufactured, manufactured for,
   or controlled by SAP Ariba
 * to provide more personalized information to you
 * for loss prevention
 * for account and network security purposes
 * for internal purposes such as auditing, analysis, and research to improve SAP
   Ariba’s products or services
 * to verify your identity and determine appropriate services
 * detecting security incidents, protecting against malicious, deceptive,
   fraudulent, or illegal activity, and prosecuting those responsible for that
   activity
 * debugging to identify and repair errors that impair existing intended
   functionality
 * undertaking internal research for technological development and demonstration
 * undertaking activities to verify or maintain the quality or safety of a
   service or device that is owned, manufactured, manufactured for, or
   controlled by SAP Ariba


C. PROCESSING BASED ON CONSENT

In the following cases, SAP Ariba will process your Personal Data if you granted
prior consent to the specific proposed processing of your Personal Data (Article
6(1) lit. a GDPR) or the equivalent article under other national laws, when
applicable. Each below section about a processing operation of Personal Data is
linked to one consent statement in the Consent Resource Center. If you re-open
this Privacy Statement after you initially grant one or more consents, you will
see the full Privacy Statement and not just information on the consents you
granted.

News about SAP Ariba’s Products and Services. Subject to a respective provision
and your consent, SAP Ariba may use your name, email and postal address,
telephone number, job title and basic information about your employer (name,
address, and industry) as well as an interaction profile based on prior
interactions with SAP Ariba (prior purchases, participation in webinars,
seminars, or events or the use of (web) services - further details on this topic
can be found in the Cookie Statement displayed on the relevant SAP Ariba
website) in order to keep you up to date on the latest product announcements,
software updates, software upgrades, special offers, and other information about
SAP Ariba’s software and services (including marketing-related newsletters) as
well as events of SAP Ariba and in order to display relevant content on SAP
Ariba’s websites. In connection with these marketing-related activities, SAP
Ariba may provide a hashed user ID to third party operated social networks or
other web offerings (such as Twitter, LinkedIn, Facebook, Instagram or Google)
where this information is then matched against the social networks’ data or the
web offerings’ own databases in order to display to you more relevant
information.

Creating user profiles. SAP Ariba offers you the option to use its web offerings
including forums, blogs, and networks (such as the SAP Ariba Community) linked
to this website that require you to register and create a user profile. User
profiles provide the option to display personal information about you to other
users, including but not limited to your name, photo, social media accounts,
postal or email address, or both, telephone number, personal interests, skills,
and basic information about your company.

These profiles may relate to a single web offering of SAP Ariba or, if created
in the SAP Identity Authentication Service, may also allow you to access other
web offerings of SAP Ariba or of other entities of the SAP Group, or both
(irrespective of any consent granted under the section “Forwarding your Personal
Data to other SAP companies.” below). It is, however, always your choice which
of these additional web offerings you use and your Personal Data is only
forwarded to them once you initially access them. Kindly note that without your
consent for SAP Ariba to create such user profiles, SAP Ariba will not be in a
position to offer such services to you where your consent is a statutory
requirement that SAP Ariba can provide these services to you.

Within any web offering, beyond the mere provision of access your profile is
used to personalize interaction with other users (for example, by way of
messaging or follow functionality) and by SAP Ariba to foster the quality of
communication and collaboration through such offerings and for SAP Ariba to
provide gamification elements (gamification is the process of taking something
that already exists, such as a website, an enterprise application, or an online
community, and integrating game mechanics into it to motivate participation,
engagement, and loyalty). To the greatest extent supported by the relevant web
offering, you can use the functionality of the relevant web offering to
determine which information you want to share.

Special categories of Personal Data. In connection with the registration for and
provision of access to an event or seminar, SAP Ariba may ask for information
about your health for the purpose of identifying and being considerate of
individuals who have disabilities or special dietary requirements throughout the
event. Any such use of information is based on the consent you grant hereunder.

Kindly note that if you do not provide any such information about disabilities
or special dietary requirements, SAP Ariba will not be able to take any
respective precautions.

Event profiling. If you register for an event, seminar, or webinar of SAP Ariba,
SAP Ariba may share basic participant information (your name, company, and email
address) with other participants of the same event, seminar, or webinar for the
purpose of communication and the exchange of ideas.

Forwarding your Personal Data to other SAP companies. SAP Ariba may transfer
your Personal Data to other entities in the SAP Group. The current list of SAP
Group entities can be found here. In such cases, these entities will then use
the Personal Data for the same purposes and under the same conditions as
outlined in this privacy statement.

Forwarding your Personal Data to other Third Parties. At your request, as
indicated by your consent, SAP Ariba will transfer your registration data to the
companies listed on the registration page. The companies will use your
registration data for the purposes of their participation in the event and are
obliged to delete the data thereafter. If a company intends to use your data for
any other purposes, they will contact you to explain how and for which other
purposes they will use your registration data.

Revocation of a consent granted hereunder. You may at any time withdraw a
consent granted hereunder by unsubscribing. In case of withdrawal, SAP Ariba
will not process Personal Data subject to this consent any longer unless legally
required to do so. In case SAP Ariba is required to retain your Personal Data
for legal reasons your Personal Data will be restricted from further processing
and only retained for the term required by law. However, any withdrawal has no
effect on past processing of personal data by SAP Ariba up to the point in time
of your withdrawal. Furthermore, if your use of an SAP Ariba offering requires
your prior consent, SAP Ariba will not be (any longer) able to provide the
relevant service (or services, if you revoke the consent for SAP to use your
profile under the SAP Identity Authentication Service for multiple SAP
offerings), offer or event to you after your revocation.


D. COOKIES AND SIMILAR TOOLS

Information gathered by cookies or similar technologies, and any use of such
information, is further described in SAP Ariba’s Cookie Statement. You can
exercise your cookie preferences as outlined in SAP Ariba’s Cookie Statement by
visiting the “Cookie Preferences” link in the bottom footer of the Ariba.com
homepage.


E. ADDITIONAL COUNTRY AND REGIONAL SPECIFIC PROVISIONS

Where SAP Ariba is subject to certain privacy requirements in the United States,
the following also applies:

U.S. Children’s Privacy. SAP Ariba does not knowingly collect the Personal Data
of children under the age of 13. If you are a parent or guardian and believe SAP
Ariba collected information about a child, please contact SAP Ariba as described
in this Privacy Statement. SAP Ariba will take steps to delete the information
as soon as possible. Given that SAP Ariba websites and online services are not
directed to users under 16 years of age and in accordance with the disclosure
requirements of the CCPA, SAP Ariba does not sell the Personal Data of any
minors under 16 years of age.

Where SAP is subject to certain privacy requirements in the United States in the
State of California, the following also applies:

Do Not Track. Your browser may allow you to set a “Do not track” preference.
Unless otherwise stated, our sites do not honor “Do not track” requests.
However, you may elect not to accept cookies by changing the designated settings
on your web browser or, where available, by referring to our Cookie Statement.
Cookies are small text files placed on your computer while visiting certain
sites on the Internet used to identify your computer. If you do not accept
cookies, you may not be able to use certain functions and features of our site.
This site does not allow third parties to gather information about you over time
and across sites.

You have the right:

 * to request from SAP Ariba access to your Personal Data that SAP Ariba
   collects, uses, or discloses about you;
 * to request that SAP Ariba delete Personal Data about you;
 * to non-discriminatory treatment for exercise of any of your data protection
   rights;
 * in case of request from SAP Ariba for access to your Personal Data, for such
   information to be portable, if possible, in a readily usable format that
   allows you to transmit this information to another recipient without
   hindrance

In accordance with the disclosure requirements under the California Consumer
Privacy Act (“CCPA”), SAP Ariba does not and will not sell your Personal Data.
In accordance with the verification process set forth in the CCPA, SAP Ariba
will require a more stringent verification process for deletion requests, or for
Personal Data that is considered sensitive or valuable, to minimize the harm
that might be posed to you by unauthorized access or deletion of your Personal
Data. If SAP Ariba must request additional information from you outside of
information that is already maintained by SAP Ariba, SAP Ariba will only use it
to verify your identity so you can exercise your data protection rights, or for
security and fraud-prevention purposes.

In addition to contacting SAP Ariba at privacy@sap.com, you may also exercise
your rights as follows:

You can call toll-free to submit a request using the numbers provided here. You
can also designate an authorized agent to submit requests to exercise your data
protection rights to SAP Ariba. Such authorized agent must be registered with
the California Secretary of State and submit proof that you have given
authorization for the agent to act on your behalf.

Where SAP Ariba is subject to certain privacy requirements in the Philippines,
the following also applies:

For individuals within the Philippines, you may exercise your rights as follows:

You can call or write to SAP to submit a request at:

webmaster@sap.com
Phone: +632-8705-2500
Address: SAP Philippines, Inc.
Attn: Data Protection Officer
27F Nac Tower, Taguig City 1632, Philippines

The following provisions apply to residents and citizens of the Philippines:

 * You may claim compensation as finally awarded by the National Privacy
   Commission or the courts if you suffered damages due to inaccurate,
   incomplete, outdated, false, unlawfully obtained or unauthorized use of
   personal data, considering any violation of your rights and freedoms as a
   data subject;
 * If you are the subject of a privacy violation or personal data breach or are
   otherwise personally affected by a violation of the Data Privacy Act, you may
   file a complaint with the National Privacy Commission;
 * Your Transmissibility Rights. Your lawful heirs and assigns may invoke your
   rights at any time after your death or when you are incapacitated or
   incapable of exercising your rights.

Where SAP Ariba is subject to the requirements of the Protection of Personal
Information Act, 2013 (“POPIA”) in South Africa, the following also applies:

“Personal Data” as used in this Privacy Statement means Personal Information as
such term is defined under POPIA.

“You” and “Your” as used in this Privacy Statement means a natural person or a
juristic person as such term is used under POPIA.

Systems Applications Products (Africa Region) Proprietary Limited & Systems
Applications Products (South Africa) Proprietary Limited with registered address
at 1 Woodmead Drive, Woodmead (SAP South Africa) is subject to South Africa's
Protection of Personal Information Act, 2013 (Act 4 of 2013) and responsible
party under the POPIA.

Should you as an individual or a juristic person believe that SAP South Africa
as responsible party has utilized your personal information contrary to POPIA,
you undertake to first attempt to resolve any concerns with SAP South Africa.

privacy@sap.com
Phone: 011 325 6000
Address: 1 Woodmead Drive, Woodmead,Johannesburg South Africa 2148

If you are not satisfied with such process, you have the right to lodge a
complaint with the Information Regulator, using the contact details listed
below:

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001, P.O. Box 31533,
Braamfontein, Johannesburg, 2017
Email: complaints.IR@justice.gov.za
Enquires: inforeg@justice.gov.za

You may request details of personal information which we hold about you under
the Promotion of Access to Information Act 2 of 2000 (“PAIA”). For further
information please review the SAP PAIA manual

China-Specific Provisions apply to citizens of the Republic of China.
Columbia-Specific Provisions apply to citizens of the Republic of Colombia.


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